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Reviews of Fairfield Inn & Suites by Marriott Fort Smith

2.5 out of 5
Fairfield Inn & Suites by Marriott Fort Smith
7601 Phoenix Avenue, Fort Smith, AR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 479 out of 618 reviews" "
Rating 8 - Good. 97 out of 618 reviews" "
Rating 6 - Okay. 26 out of 618 reviews" "
Rating 4 - Poor. 9 out of 618 reviews" "
Rating 2 - Terrible. 7 out of 618 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Derrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled nice and refreshing. Nice breakfast spread. Easy to find the way to our destination function. Nothing to do dislike.
Stayed 1 night in May 2024

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, good breakfast, friendly staff.
Stayed 1 night in May 2024

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Garry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience staying at the Fairfield Inn. Super clean. Well appointed rooms. Friendly staff. Great value. Nicest property I’ve ever stayed in Fort Smith.
Stayed 1 night in Apr 2024

8/10 Good

Vickie

Travelled with partner
Orange infused water in entry for guests
Stayed 1 night in Apr 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was good. Clean inside and out. Rooms were quiet as well.
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Not caring for the new Modern style of the rooms! Breakfast was good! 👍
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed 1 night passing through. Clean and quiet. My kids enjoyed the indoor pool while it was snowing outside.
Stayed 1 night in Mar 2024

10/10 Excellent

John, Valley Center

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Stayed 2 nights in Mar 2024

10/10 Excellent

Mark, Fayetteville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shawn the desk clerk who checked me in did an outstanding job and made me feel like the company truly appreciated my business. The room was spotless and the cleaning products they used gave the property a pleasant fragrance. The shower had great water pressure and unlimited hot water. In the 4 nights I was there I did not hear any noise from other guests. The free breakfast was tasty and the orange juice was not watered down. The property definitely deserved its 9.4/10 rating on Expedia.
Stayed 4 nights in Mar 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other guests slamming doors in the middle of the night!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Tyler

Stayed 1 night in Dec 2023

10/10 Excellent

Loretta

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Only complaint really is that housekeeping knocked on our door twice before 11(check out time), which wasn’t a big deal overall since we were just there for 1 day.
Stayed 1 night in Dec 2023

10/10 Excellent

Burell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and friendly
Check in was fast and easy. Everything was great
Stayed 1 night in Nov 2023

10/10 Excellent

Tracy

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Jeffrey Blaine

Stayed 1 night in Nov 2023

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Joan, Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the middle of town. A lot of restaurants nearby.
Stayed 1 night in Oct 2023

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisifed mostly but expected a bit more
The overall experience was great however, there were a few things that did disappoint. The rooms and lobby are super clean and nice and I loved that part. However, the breakfast was below par and the pool is so small. Its capacity is 10 but, we still enjoyed it. And for a coffee drinker, having some good coffee is a must and theirs was something I could live without. But like I said service was good, very clean and would possibly stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

JOON, Lewisville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Sheryl

Stayed 2 nights in Oct 2023

10/10 Excellent

Caylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Oct 2023

10/10 Excellent

Jovan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at moment
Stayed 1 night in Sep 2023

10/10 Excellent

GERMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel need a restaurant…
Stayed 4 nights in Sep 2023

4/10 Poor

Kim

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Both rooms on either side of us were loud till about 3am. Our AC was loud and didn't really cool off our room. It stayed between 75 and 77 degrees when we had it set for 70.
Stayed 1 night in Sep 2023

10/10 Excellent

James, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this property regularly. Always clean, always comfortable, always accommodating. Never disappoints.
Stayed 4 nights in Sep 2023

6/10 Okay

Will

Liked: Staff & service
Good hotel & great staff
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable, rooms were big and staff was very friendly
Stayed 2 nights in Sep 2023

4/10 Poor

elaine

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed about safety
The room was clean and comfortable, until I tried to lock the deadbolt. It would not lock and I was exhausted so I just relied on the top lever to keep intruders out. The front desk was informed. I was disappointed as this hotel appeared to fairly new.
Stayed 1 night in Sep 2023

10/10 Excellent

Soukthala

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Sep 2023

10/10 Excellent

Emily H

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel. Had a nice restful night!
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Hal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Clifton, Hopewell Junction

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasurable staff who were very accommodating to my needs and requests. Rooms very modern and clean. Will choose them again.
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Stayed 3 nights in Aug 2023

10/10 Excellent

Ming, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We passed by the city in a long road trip and stayed here for a night. Nice clean hotel in a nice neighborhood
Stayed 1 night in Aug 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been staying here since it opened. Always excels in cleanliness, friendly helpful staff & quietness. Excellent breakfast provided. Will always return & recommend to family & friends!
Stayed 1 night in Aug 2023

10/10 Excellent

Yaribeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
The modern decor was very impressive. It felt like we were staying at a much more expensive hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dawn

Stayed 1 night in Aug 2023

10/10 Excellent

Adama

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jul 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Always nice and clean
Stayed 2 nights in Jun 2023

10/10 Excellent

Ewa

Stayed 2 nights in Jul 2023