Beach nearby, white sand, kayaking, motor boating

Reviews of Marriott Sanibel Harbour Resort & Spa

4 out of 5
Marriott Sanibel Harbour Resort & Spa
17260 Harbour Pointe Dr, Fort Myers, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 568 out of 1003 reviews" "
Rating 8 - Good. 221 out of 1003 reviews" "
Rating 6 - Okay. 108 out of 1003 reviews" "
Rating 4 - Poor. 49 out of 1003 reviews" "
Rating 2 - Terrible. 57 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

manar

Liked: Staff & service
Bad views
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Manar, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we regret you did not enjoy the views. We hope you will consider giving us another opportunity to provide you with the outstanding visit you should always receive when in the area. Nehad Sobhy General Manager

6/10 Okay

Hilda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible room service
Stayed 3 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Hilda, Thank you for taking the time to review your stay with us. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn this was not your experience, and we understand the frustration this caused you. We are grateful for your patience and hope you will allow us a second chance to restore your confidence in us. Nehad Sobhy General Manager

8/10 Good

April Snow

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for visiting family on Sanibel. Pool is nice. We were in the Captiva tower, which at first felt like we were given the short end of the stick but the tower was more quiet, views were great, and the pool area was much more private than the main pool.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Guest, It was a pleasure welcoming you and your family to Marriott Sanibel Harbour Resort & Spa. We are glad you loved the vivid views of the city and that you had a relaxing time at our beautiful pool. Thank you for being our guest, and we look forward to serving you again soon. Nehad Sobhy General Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, very clean and staff pleasant and helpful.
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. Everyone was so friendly and helpful. Service around the pool was very slow, but it seemed to be because of few staff, not that anybody wasn’t working hard. A magnifying mirror in the bathroom would be very helpful. Otherwise, rooms are wonderful.
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Lisa, Thank you for being our guest at Marriott Sanibel Harbour Resort & Spa. We are glad our associates took great care of you and that you enjoyed our clean accommodations. Additionally, we appreciate all your remarks the positive as well as the things that would have enhanced your time with us. It was a pleasure having you, and we look forward to your next trip to the area. Nehad Sobhy General Manager

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything except the $25 daily resort fee and the $20 per day self parking fee. On top of a very expensive daily rate, this seemed a little nuts to me.
Stayed 3 nights in Apr 2024

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Meg, Thank you for visiting the Marriott Sanibel Harbour Resort & Spa. We are glad everything went well during your stay and that you had a pleasant time with us. It was a pleasure having you, and we look forward to your next trip to the area. Nehad Sobhy General Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Andrew, Thank you for the perfect rating. We are glad you had a wonderful time at Marriott Sanibel Harbour Resort & Spa. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Nehad Sobhy General Manager

10/10 Excellent

chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean beautiful scenery
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Chad, Thank you for choosing Marriott Sanibel Harbour Resort & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for our guests, and we appreciate you mentioning the amazing views of the scenery. It was a pleasure hosting you, and we look forward to making more wonderful memories with you again.Nehad Sobhy General Manager

6/10 Okay

Pamela Jo, Rogers

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Make sure you know what tower you’re staying in. Captiva tower is not nearly as nice and is quite inconvenient. If you want to experience the resort, stay at Sanibel tower.
Stayed 5 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Pamela, Thank you for your feedback. We are sorry there were a few issues that kept you from giving us a higher rating. We regret the inconvenience this caused and are grateful for your patience. We hope you will return for the perfect stay you deserve. Nehad Sobhy General Manager

10/10 Excellent

Claudia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel to relax and enjoy comfort. Amazing views and very close to the best places of the island.
Stayed 2 nights in Mar 2024

6/10 Okay

Nichole

Liked: Cleanliness
The buildings are spread out. I was put in the captiva building. I was told it was a 3 minute walk. I tried to drive to the main building and was told to go back to my building and call a shuttle. The pool was never vacuumed the 4 days I was there. I was not impressed.
Stayed 4 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Nichole, Thank you for taking the time to review your recent stay at our hotel. We apologize for the pool conditions you described and will be working to improve upon this going forward. We are also sorry for the inconvenience you experienced due to the layout of our property. We value your comments and will share them with our team. We hope you will consider giving us a second chance the next time you are in the area. Nehad Sobhy General Manager

8/10 Good

RUBEN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 4 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Ruben, Thank you for choosing Marriott Sanibel Harbour Resort & Spa. We are delighted you could make yourself at home in your spacious room with a private balcony to enjoy the beautiful sunsets! We appreciate your business and hope to welcome you back soon for another enjoyable stay.Nehad SobhyGeneral Manager

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought everything was above average to great.
Stayed 1 night in Mar 2024

6/10 Okay

Megan

Stayed 5 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Megan, Thank you for your visit. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve. Nehad Sobhy General Manager

6/10 Okay

John Matthew

Travelled with family and small children
Disliked: Cleanliness, staff & service
Pools were nice. On-site restaurant was average. Breakfast buffet food was cold. Floors in restaurant were sticky. Traffic around resort was terrible. You couldn’t leave property without sitting in traffic. A 5-minute ride to a restaurant turned into an hour easily. Housekeeping under-staffed. Our room was only cleaned once during our 5-day stay and we had to request the room clean despite being out of the room for most of the day. We had to call and request clean towels. As the week went on and the resort became busier, pool and beach towels were unavailable to guests.
Stayed 4 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Mr. Matthew, Thank you for taking the time to review your stay at the Sheraton Dallas Hotel and for the generous words about the pool. However, we hope you will accept our apologies for the cleanliness issues you had with the restaurants and the disappointment with the housekeeping service during your stay. We will address your comments with our team appropriately to ensure they are not repeated, and we are truly grateful for your patience. We have also noted your remarks about the breakfast food and regret not meeting some of your expectations. We will share them with our culinary team properly. We hope to have another opportunity to serve you with a seamless stay.Nehad SobhyGeneral Manager

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it food delicious installation excellent I go again
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Sandra, Thank you for staying with us and for your kind review. We are pleased you had an outstanding visit and that you loved our delicious food offerings. We look forward to being your first choice every time you visit the area. Nehad Sobhy General Manager

8/10 Good

Emilea B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Emilea, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at Marriott Sanibel Harbour Resort & Spa. Nehad Sobhy General Manager

10/10 Excellent

Marguerite

Stayed 2 nights in Mar 2024

8/10 Good

Joyce

Travelled with group
Great gift shop with lots of fun things!
Stayed 4 nights in Feb 2024
Response from General Manager on 15 Mar 2024
Dear Joyce, Thank you for sharing a nice rating of your experience at Marriott Sanibel Harbour Resort & Spa. We are happy to see your stay was pleasant and you had a great time at the gift shop. It was a pleasure welcoming you, and we look forward to having the pleasure of hosting you again soon. Nehad Sobhy General Manager

2/10 Terrible

James

Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear James, Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We hope you will give us another chance to prove that we are committed to providing an excellent experience. Nehad Sobhy General Manager

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and they were very helpful
Stayed 2 nights in Mar 2024

6/10 Okay

Jacqueline

Travelled with family
Liked: Staff & service
The property is at the harbor. I was looking for a hotel by the beach. Depending on the traffic, I had to drive 15 - 20 minutes to the beach. There are a few restaurant options at the hotel. Otherwise, you have to drive to get to other places. I chose an ocean-view room... Sunset, sunrise, and the sound of the water through the night was amazing.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Jacqueline, Thank you for sharing the specifics of your stay with us. While we are happy to see you liked some aspects of your visit, we are sorry our location did not meet your expectations. We appreciate your feedback and are grateful for your patience. We hope you will give us a second chance to deliver the type of experience you should always expect from us. Nehad Sobhy General Manager

10/10 Excellent

Shawn William, Inver grove

Liked: Cleanliness, staff & service
Really enjoyed our stay….bar area was struggling all week, but did their best. Food in the Court Restaurant was excellent! We’ll be back!
Stayed 5 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear M. William, Thank you for writing a review about your stay at Marriott Sanibel Harbour Resort & Spa. We are glad we exceeded your expectations and that you loved the delicious food we serve at our on-site restaurant. We appreciate your business and look forward to you being back to see us on your next visit to the area. Nehad Sobhy General Manager

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not like the fact that we we put into another building away from the main building and its amenities. We traveled with friends they were in the main building. We needed to take a shuttle to get to the main building. Did not care for the inconvenience.
Stayed 4 nights in Feb 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa, with sauna, steam room and whirlpool. I would have liked to have taken advantage of spa services, tennis and pickle ball but not enough time. Did not like to pay for parking at a large resort like this and parking is not cheap.
Stayed 3 nights in Feb 2024

8/10 Good

Cathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous and clean!
Stayed 3 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Cathryn, Thank you for being our guest at Marriott Sanibel Harbour Resort & Spa. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to serving you again soon. Nehad SobhyGeneral Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 5 nights in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Rebecca, We are delighted with your rating. It is wonderful to know you enjoyed your time at Marriott Sanibel Harbour Resort & Spa. Thank you for your visit, and we look forward to serving you again in the future. Nehad Sobhy General Manager

6/10 Okay

Tiffany

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Tiffany, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon. Nehad Sobhy General Manager

6/10 Okay

Meghan

Travelled with partner
Disliked: Property conditions & facilities
For the price, the resort needs a major renovation.
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Meghan, We appreciate you being our guest and sharing your observations. We are sorry you felt our property needed updating. We value your feedback and will share these notes with the appropriate individuals for any future remodeling plans. Thank you for your patience, and we hope you will consider giving us a second chance the next time you are in the area. Nehad SobhyGeneral Manager

10/10 Excellent

Chris

Stayed 3 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Chris, We are thrilled you had an excellent stay at Marriott Sanibel Harbour Resort & Spa and appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Nehad Sobhy General Manager

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really nice. We have usually stayed out on Sanibel but as they continue to rebuild we thought we’d try this as an option. The rooms were very clean, the view over the bay was amazing during sunset. We even were lucky enough to see dolphins swimming right I from out window. The staff was very friendly and extremely helpful. The pool was very nice beciase it was heated really well. The days were warm but the evenings cooled off making the heated pool even better. The breakfast buffet was very good. An adequate amount of options and there was a chef that would cook you and omelette if you wanted. The only small issue we had was getting a couple extra blankets. It took them 2 days, a couple phone calls to the desk and then a final stop at the desk. But once we had them we were good to go. Still a 5/5 from us!
Stayed 1 night in Feb 2024

6/10 Okay

Dayna

Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Dayna, Thank you for your visit and for rating your experience. We regret if we missed any opportunities to provide you with a perfect stay. We hope you will give us another chance to prove we are committed to providing an exceptional stay to each of our guests. Nehad Sobhy General Manager

6/10 Okay

Dayna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Well if you want to stay in the main building you must confirm it as we were tossed into another building 5 min walk away with no amenities. If you book on Expedia they mention nothing about this. If you book a suite and you see the bridge in pictures that room is not part of the main hotel.
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Dayna, Thank you for taking the time to leave a review. We are sorry for not meeting your expectations with the room assigned to you and for your disappointment with regard to the lack of amenities. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We hope you will consider us for your next visit to the area and allow us the opportunity to better your stay.Nehad Sobhy,General Manager

8/10 Good

Lorraine

Stayed 2 nights in Feb 2024
Response from General Manager on 20 Apr 2024
Dear Lorraine, It was a pleasure having you as our guest at the Marriott Sanibel Harbour Resort & Spa. We strive to deliver an exceptional experience to each of our guests in all areas of our resort, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Nehad SobhyGeneral Manager

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nicely updated. Nice pool area. Friendly and helpful staff
Stayed 2 nights in Jan 2024
Response from General Manager on 4 Feb 2024
Dear Nichole, Thank you for taking the time to provide feedback about your stay at Marriott Sanibel Harbour Resort & Spa. We are glad our associates exceeded your expectations and that you loved our clean property and beautiful pool. We will pass along your kind praises to our entire team. Thank you again, and we look forward to your return. Nehad Sobhy General Manager

10/10 Excellent

Alix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 1 night in Feb 2024
Response from General Manager on 23 Mar 2024
Dear Alix, Thank you for choosing Marriott Sanibel Harbour Resort & Spa. We are glad that we met your expectations during your visit to the city; it was a pleasure having you as our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Nehad SobhyGeneral Manager

6/10 Okay

grant

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The venue was beautiful and clean. Most of the staff was friendly and accommodating, unfortunately we had to go to the front desk 3 times to ask for housekeeping to come. At one point I called the front desk because we were very low on toilet paper but no one came. Also, if a guest would like a shuttle ride to the entrance of property, the attendants should be allowed to do so.
Stayed 10 nights in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Deborah, Thank you for sharing your recent experience with us. We apologize for the difficulty you endured with our housekeeping service and reception to your requests. We have shared your concerns with the appropriate individuals and have taken action to ensure a better stay for future guests. We value all your comments and hope you will consider giving us a second chance to provide you with the hospitality you deserve. Nehad Sobhy General Manager

4/10 Poor

Adam

Stayed 6 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Adam, Thank you for visiting us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are sorry your stay did not live up to your expectations and hope you will give us another opportunity to regain your trust. Nehad Sobhy General Manager

10/10 Excellent

Ilona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and would be good in summer. Beautiful pool views. But in winter nothing to do and isolated. Tarpon restaurant is not attractive but the food is very good.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great spot to relax and enjoy quality service!
Stayed 3 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Mary,Thank you for your excellent feedback about Marriott Sanibel Harbour Resort & Spa. We are delighted to hear that our resort provided a great setting for relaxation and offered quality service during your stay. Your satisfaction is our priority, and we look forward to providing you with the same high standard of service on your future visits.Nehad SobhyGeneral Manager

2/10 Terrible

Carson

Stayed 4 nights in Dec 2023
Response from General Manager on 26 Jan 2024
Dear Carson, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for the issues you experienced. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent hospitality. Nehad Sobhy General Manager

8/10 Good

david, hampden

Stayed 7 nights in Dec 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Amenities
The grounds were impeccable! Beautiful! Staff was very helpful and friendly!
Stayed 4 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Craig,Thank you for sharing your thoughts. We appreciate your positive feedback regarding the immaculate grounds and the beauty they exuded. The assistance and friendliness of our staff are heartening to hear. Your kind words encourage us, and we look forward to providing you with another delightful experience in the future. Nehad SobhyGeneral Manager

10/10 Excellent

Rebecca

Stayed 2 nights in Dec 2023
Response from General Manager on 31 Mar 2024
Dear Rebecca, Thank you for choosing Marriott Sanibel Harbour Resort & Spa. We are delighted you could make yourself at home in your spacious room with a private balcony to enjoy the beautiful sunsets! We appreciate your business and hope to welcome you back soon for another enjoyable stay.Nehad SobhyGeneral Manager

10/10 Excellent

JIll Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Sanibel, staff was friendly, overall we had a great stay
Stayed 4 nights in Dec 2023

10/10 Excellent

Bill

Stayed 4 nights in Dec 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from General Manager on 4 Jan 2024
Dear David, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing. Nehad Sobhy General Manager

8/10 Good

KEVIN

Liked: Cleanliness, property conditions & facilities, room comfort
NYE staycation
hotel was beautiful in the lobby and restuarants/ bars and patio and pool areas. Room was clean and terrific. bed was great. servers were terribly slow, but friendly. The food and beverage director was a "hustler"; he was helping everywhere !! and he was constantly trying trying to help every customer-Great Job!! I hope I get this guys name correct; Brener in the pool area, good young man, was constantly hustling and moving! (He helped improve the service eval and our experience) Great Job !! please give our kudos !
Stayed 1 night in Dec 2023