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Reviews of The Hillsboro powered by Sonder

3.5 out of 5
The Hillsboro powered by Sonder
1159 Hillsboro Mile, Hillsboro Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 363 out of 726 reviews" "
Rating 8 - Good. 171 out of 726 reviews" "
Rating 6 - Okay. 114 out of 726 reviews" "
Rating 4 - Poor. 41 out of 726 reviews" "
Rating 2 - Terrible. 37 out of 726 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Luiza, Shrewsbury

Travelled with family
Disliked: Staff & service, property conditions & facilities
The staff
Stayed 4 nights in Apr 2024

8/10 Good

Fernando

Travelled with partner
Liked: Cleanliness, staff & service
Parking lot expensive
Stayed 5 nights in May 2024

10/10 Excellent

Frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hillsboro by Sonder. It was clean, smelled nice inside and staff was friendly! Nice pool area and right on the beach! I didn’t like that you had to pay $15/day to rent a beach chair. Definitely recommend this hotel!
Stayed 3 nights in May 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is literally on the beach which is completely private. Gorgeous views.
Stayed 6 nights in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

gille

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet location, private beach, pool and in-house dining and bar. Make this convenient place to stay in Deerfield Beach. It’s a pretty long walk to the pier and restaurants from this location. But it’s doable.
Stayed 4 nights in May 2024

10/10 Excellent

Emilyann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect weekend getaway. Brian who works at the property was amazing. The beach great. The pool great. The room great. The breakfast was mid. 9/10 would recommend.
Stayed 4 nights in May 2024

8/10 Good

Trong-Dat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel depending who you are Its a beautiful hotel with private access to a section of the beach. However, it is secluded and not any shops or restaurant or public transportation around. So if you have a car and ready to pay 25$ per day or a big Uber budget, its perfect. If you want a more accessible area with more excitement than its not perfect. There is no vending machine and the only restaurant on site is very pricy and does not have a big selection. There is no shower curtain and only one glass panel, its kind of strange. But its a lovely hotel with nice staff and nice big rooms with a microwave and fridge. if you want to just sit by the beach and pool and relax you found your spot.
Stayed 7 nights in May 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room and the view was beautiful
Stayed 4 nights in May 2024

6/10 Okay

Laura, Kalkaska

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in May 2024
Response from Sonder on 21 May 2024
Hi Laura, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available 24/7.

10/10 Excellent

Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice beach area
Stayed 5 nights in May 2024

10/10 Excellent

Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, everything was clean and the place was beautiful!
Stayed 4 nights in May 2024

8/10 Good

Hayley Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Required valet parking, beautiful view, amazing staff
Stayed 5 nights in May 2024

8/10 Good

Caroline

Travelled with group
Liked: Staff & service, property conditions & facilities
Pool towels are not abundant in supply. We paid for a late checkout but our key cards stopped working 2 hours before. The continental breakfast is pretty bland. For 4 days we had oatmeal, toast, bagels and Cheerio’s for our choices. On the 5th day, we had the choice of tasteless, slimy eggs, bagels, toast and Cheerio’s. No fruit of any kind . You have to rent the beach chairs and umbrellas . You only get them from 9-5 . We had a balcony and the door handle to open the sliding door was next to the night stand, which made it hard to go Out onto the balcony.
Stayed 5 nights in May 2024

8/10 Good

kodesh

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Clean beach, friendly staff. The room was clean but didn't have an iron. Will choose an ocean view room next time.
Stayed 3 nights in May 2024

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to the beach, has an amazing pool and the staff was very helpful
Stayed 4 nights in May 2024

4/10 Poor

mike

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The first night I was threatened by my neighbor and had to switch rooms at 3am
Stayed 3 nights in May 2024
Response from Sonder on 16 May 2024
Hi Mike, we're sorry about the experience you had. We understand you've been in contact with our team about this. If you have further questions, please don't hesitate to reach out.

10/10 Excellent

Juliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most amazing place! Such a beautiful hidden gem.. the view from our ocean front room was unlike any view I’ve ever had. The staff was so friendly and it was the perfect spot for a nice little get away. We most definitely will be back!
Stayed 4 nights in May 2024

10/10 Excellent

Kirollos Atef

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2024

10/10 Excellent

Alexandru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great staff!!
Stayed 5 nights in May 2024

2/10 Terrible

Carletta

How can I rate a place when I booked and between the hotel& the 3rd party Expedia ruin my mother's day weekend. I paid for a trip a month prior and when I was headed there the said I had no reservations and there were no rooms. Imagine calling to said your flight was cancelled but you purchased grayhound tickets to still get there but was told you have no reservations. My mother& daughter vacation was ruined. Thanks for the memories 👎
Stayed 4 nights in May 2024

10/10 Excellent

Zacchaeus M

Liked: Cleanliness, property conditions & facilities
Everything was really nice, i’d stay here again if i come back
Stayed 4 nights in May 2024

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was all carbs. No protein or fruit. Very disappointing. Also valet parking wasn’t mentioned when I booked the hotel. $25 per day for Deerfield!!! This isn’t a city location. Hotel and rooms were very nice.
Stayed 3 nights in May 2024

6/10 Okay

Sharice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the private beach
Stayed 3 nights in May 2024
Response from Sonder on 14 May 2024
Hi Sharice, we're so glad you enjoyed the beach. If there's anything else we could've done to make your stay even better, please don't hesitate to let us know.

10/10 Excellent

Jordana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very nice place
Stayed 3 nights in May 2024

4/10 Poor

Herbert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sonder on 15 May 2024
Hi Herbert, thank you for leaving a review. Please reach out to us at any time if you'd like to share more details about your stay.

8/10 Good

Betania

Travelled with partner
Liked: Cleanliness, staff & service
For a resort , I think they should have some form of entertainment especially at night . Breakfast is limited, no protein or fruit. Rooms has no irons
Stayed 4 nights in May 2024

2/10 Terrible

JULES

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
If you want to enjoy yourself? Do not stay hear. Customer service and satisfaction is not part of their mission statement. Rooms are designed by an artist not an architect. No drawers, no closet. Tv on top of you! Sand everywhere! The processes are so annoying you have to have your credit card available for everything no room charging... everything's a pain in the ass. Good luck getting fresh towels that was a 2-hour procedure. I get it the world's all technology now but if I'm in my room at a hotel I'm not going to an app to try to get something done. I want to talk to somebody which is not the way they do things. Finally the continental breakfast starts at 8:00 a.m. what is that? I had a business meeting at 8:00 a.m. had to go to a gas station for coffee.
Stayed 2 nights in May 2024

2/10 Terrible

Katalina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very unpleasant experience, room was dirty, did not feel like welcomed guests. Every staff encounter was uncomfortable, there seemed to be no knowledge about hospitality.
Stayed 3 nights in May 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Great small hotel, only thing i would change is the overnight parking charge and obligatory valet parking, this was more of an inconvenience for us rather than beneficial, we had to wait for the vehicle and felt that going out was trouble, i would gladly pay parking privileges but ha e my own access to the vehicle without having to ask for it
Stayed 7 nights in May 2024

4/10 Poor

Barbara Alice, Fort Lauderdale

Travelled with group
Disliked: Cleanliness, property conditions & facilities
No common areas, dirty. Accessible to the public with limited security at the front desk. Loud and very oddly shaped rooms some without windows!!! One of the staff members and the valet service staff were lovely but the others not at all helpful or well trained. The beachfront is spectacular but not the premises.
Stayed 3 nights in May 2024

8/10 Good

Asha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great ! The only reason it wasn’t a 5 star rating was because they wouldn’t let us bring our cooler to the beach, the drinks are extremely expensive, and check in took a little long. Other than that the hotel is beautiful, the staff was very polite, our room was spacious and chic, and I love the access to the pool and beach!
Stayed 3 nights in May 2024

8/10 Good

Ulla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the valet were my favorite part every day. Always smiling. Always helpful and happy
Stayed 4 nights in Apr 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Jeffrey

Travelled with partner
Liked: Property conditions & facilities
Too many People, you had to rush to get chairs to the beach as they didn’t have enough. Food was horrible.
Stayed 6 nights in Apr 2024
Response from Sonder on 9 May 2024
Hi Jeffrey, your feedback is important to us. We're sorry your visit was disappointing. Our team has been notified about the issues you experienced with the chairs and food. We clearly dropped the ball and hope you can accept our sincerest apologies. If you decide to give us another chance, we'd love the opportunity to make it up to you.

6/10 Okay

Alexa

Travelled with partner
Stayed 4 nights in May 2024
Response from Sonder on 9 May 2024
Hi Alexa, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available 24/7.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service
If you're looking for an inexpensive place to stay that is clean with VERY basic amenities BUT, is right on the beach, this is the place for you! The rooms are not equipped with phones to contact concierge. Instead, you'll have to download an app. There is no iron and ironing board in the rooms...you'll have to either go to the front desk to request one, or use an app. Water pressure in the showers is minimal, but it works! Lastly (and while this is understandable) upon my arrival, the hotel had to shut down the water for the day due to a repair. Then, after the water was turned back on, the key card system stopped working for approx. 24hrs! Therefore, the person at the front desk had to constantly accompany guests to their rooms in order to open the door for them. I gave this property a 5 star review simply because of the cost. For two nights, plus airfare from NYC, I paid less than $500.00 and it was right on the beach!
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie

Stayed 4 nights in Mar 2024

8/10 Good

Pretzels

Liked: Cleanliness, staff & service, property conditions & facilities
Just wished there was a smart tv inside the room
Stayed 3 nights in May 2024

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room with a full ensuite off the bedroom. Huge living room with floor to ceiling windows overlooking the ocean. The only downside was the tiny balcony on the side. The room itself was well equipped and the bed was extremely comfortable. Great pool, excellent restaurant. Spotless clean everywhere. All in all a really nice place to spend a few relaxing days and nights.
Stayed 3 nights in May 2024

8/10 Good

flor Odete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the quite. I wish the beach was cleaner
Stayed 4 nights in May 2024

6/10 Okay

Mandy

Travelled with family
Disliked: Staff & service
I feel like I was catfished, the pictures were definitely a lot better than the hotel. It was just wore down… all the staff were always on the phones, most were less than friendly and rude. The restaurant sucked, very over priced food, that was just less than par. If it tasted good, then I wouldn’t have cared. The older waitress in there had me waiting for 30 min (no one else was working) for my pick up order because she had a “doctor appt and her health was more important”. When I went to the front desk to complain the girl, who was on her phone, told me to maybe ask for a manager because she didn’t know what to do. I hated there was no vending machines, there was no where to buy water. The location wasn’t great, there was nothing close. The beach photos were also way better than the actual beach. The showers were weird with a half “wall” type and no shower curtain. We ended up checking out a day early because it was just a less than great experience.
Stayed 3 nights in Apr 2024

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the valet service .. really nice for when you get back from shopping ! Property is a little boujee but is nice overall!! Really nice for the price you pay and beach was clean
Stayed 3 nights in May 2024

10/10 Excellent

Marianny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in May 2024

4/10 Poor

Ines

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I booked a 3 nights stay here and thoroughly enjoyed my time at Hillsboro and the neighboring towns. The beach is right behind the resort and the pool area was very nice. However, the room was very dirty and the floors were not mopped prior to check-in. I didn’t get a room with a balcony and the windows wouldn’t open so the room smelled of mold and dust. The rooms definitely look nicer in pictures than in person. The common areas were well taken care of but I felt very uncomfortable with the room I was assigned, especially considering how dirty the floors were. There is a complimentary breakfast but the options are very limited and not filling. Overall, I liked the location but I would not return to this resort again.
Stayed 3 nights in May 2024

8/10 Good

Jacqueline

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Overall a beautiful property and nice stay. Love the modern beach rooms and being right on the water is a plus.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jordyn Alexandria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean
Stayed 3 nights in May 2024