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Reviews of Sheraton Suites Fort Lauderdale at Cypress Creek

3.5 out of 5
Sheraton Suites Fort Lauderdale at Cypress Creek
555 NW 62nd Street, Fort Lauderdale, FL

Reviews

7.8

Good

Rating 10 - Excellent. 434 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 92 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Letisha

Nice some furniture can used an upgrade though and a bit more dusting
Stayed 3 nights in May 2024

8/10 Good

STEPHEN, Queens Village

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff made sure my stay was comfortable, despite being in a room with a leaky shower.
Stayed 5 nights in Mar 2024
Response from Michael on 22 May 2024
Dear Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I appreciate you taking the time to share your feedback as it was a pleasure hosting you. We hope to welcome you back soon as we remain at your service. Sincerely, Michael Simpson Director of Front Office

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, amenities
Rooms are spacious and clean.The lobby is beautiful
Stayed 1 night in May 2024
Response from Michael on 22 May 2024
Dear Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I appreciate you taking the time to share your feedback as it was a pleasure hosting you. We hope to welcome you back soon as we remain at your service. Sincerely, Michael Simpson Director of Front Office

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Michael on 18 May 2024
Dear Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I appreciate you taking the time to share your feedback as it was a pleasure hosting you. We hope to welcome you back soon as we remain at your service. Sincerely, Michael Simpson Director of Front Office

2/10 Terrible

Trudy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room with a queen sized bed with balcony but that was given away when we arrived even though I had paid for it. Our room was so dirty! The white linens were stained . If we wanted our home cleaned (we had a 4 night stay) we had to ask.. even for clean towels. The staff did very little cleaning and hid out in a room by the laundry. We saw the manager calling them out on several occasions. The door to the balcony was so gross we decided not to open it. Luckily I had Lysol wipes and cleaned the surfaces myself. Breakfast was stale pastries.. they looked delicious so we were very disappointed. Would not stay there again.
Stayed 4 nights in Mar 2024
Response from Michael on 16 May 2024
Dear Guest,Thank you for taking the time to share your feedback. I recognize your time is valuable and appreciate the feedback you have provided.I'm sorry we did not meet your expectation however should you need any further assistance; we remain at your service. Sincerely, MICHAEL SIMPSONDirector of Front Office

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time in this hotel, front desk staff is really nice.
Stayed 1 night in May 2024
Response from Michael on 9 May 2024
Dear Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I appreciate you taking the time to share your feedback as it was a pleasure hosting you. We hope to welcome you again soon as we remain at your service. Sincerely, Michael Simpson Director of Front Office Sheraton Suites Cypress Creek

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Right at the parking lot huge crowd smoking weed, not a great impression. It took around one hour to check-in as the room was not ready. People were kind but service was slow. The property looks old, carpets and furniture are overdue for a makeover. Large rooms and had everything you need for one night stay!
Stayed 1 night in May 2024
Response from Michael on 9 May 2024
Dear Guest,Thank you for taking the time to share your feedback. I recognize your time is valuable and appreciate the feedback you have provided.Thank you for your transparency and sharing the positive feedback about our staff. I' m sorry about the service delays and welcome experience as an event was taking place causing the large crowds. I'm sorry we did not meet your expectation however should you need any further assistance; we remain at your service. Sincerely, MICHAEL SIMPSONDirector of Front Office

2/10 Terrible

Sebastian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel overall it’s old and not well maintained. Before even entering the property the speakers with the “lobby” music are busted. Staff at the front desk seem to don’t care about the service they provide and the manner of greeting guests. Our room was “ready” as requested for before check in time (11:00 am). Room was “clean” but it needs a deep cleaning. Mini fridge not working, coffee machine not working. TVs with no channels programmed, the tv on the room probably fell down someday and it was damaged so you could not even see the in one side of the monitor. Carpets on the halls need new ones or at least a good clean up. Came down to tell them about what we had experienced and again the staff does not seem to care. I would love to have a refund on my stay as I could not enjoy the 1 night we stayed with my family
Stayed 1 night in May 2024
Response from Michael on 6 May 2024
Dear Guest,Thank you for taking the time to share your thoughts regarding the hotel condition. I appreciate you bringing it to our attention as we take your feedback seriously and have started enhancements which will be finalized with a full remodel of our hotel rooms. With this investment we will also refresh our staff on providing service as we strive ourselves on customer service.I am sorry you had to experience this however grateful for your feedback. Thank you for staying with us and should you need any further assistance, we remain at your service. Sincerely, MICHAEL SIMPSONDirector of Front Office

4/10 Poor

Amara

Travelled with group
Liked: Staff & service
I was given the wrong room key twice. Had I went back to the room before dinner and placed my belongings in there, they could have been stolen. The air didn’t seem to quite cool the room down.
Stayed 1 night in May 2024
Response from Michael on 6 May 2024
Dear Guest,Thank you for taking the time to share your thoughts regarding this issue with your room keys and AC unit. I appreciate you bringing it to our attention, and I will share your message with the leadership team to mitigate this from happening again.I am sorry you had to experience this however grateful for your feedback. Thank you for staying with us and should you need any further assistance, we remain at your service. Sincerely, MICHAEL SIMPSONDirector of Front Office

10/10 Excellent

CHEVELLA

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Love it
Stayed 2 nights in May 2024
Response from Michael on 6 May 2024
Dear Guest,I want to thank you for sharing your feedback about your stay at Sheraton Suites Cypress Creek Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback as we remain at your service. Warm Regards,Michael

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Michael on 6 May 2024
Dear Guest,Thank you for taking the time to share your feedback. I'm sorry we did not meet your expectation however grateful for hosting you.Thank you for staying with us and should you need any further assistance, we remain at your service. Sincerely, MICHAEL SIMPSONDirector of Front Office

6/10 Okay

Ebony

Travelled with family
Liked: Cleanliness
We saw two roaches in our room after coming back from our evening. front desk charged my card 3times i had to go to the front desk to fix it, it took them 2days to fix it
Stayed 1 night in Apr 2024
Response from Michael on 6 May 2024
Dear Guest,Thank you for taking the time to share your feedback, I'm so sorry to hear about your experience with us. I have shared your feedback with our management team to prevent these challenges from happening again.Thank you for staying with us and should you need any further assistance, we remain at your service. Sincerely, MICHAEL SIMPSONDirector of Front Office

2/10 Terrible

Tyrone

Disliked: Cleanliness, property conditions & facilities
The air condition was leaking and heat did not work
Stayed 1 night in Apr 2024
Response from Michael on 6 May 2024
Dear Guest,Thank you for taking the time to share your feedback. I'm sorry about the challenges you had with your AC unit, I have shared this experience with our management team to prevent this from happening again. Thank you again for sharing your experience, I'm sorry we did not meet your expectation however grateful for hosting you.Thank you for staying with us and should you need any further assistance, we remain at your service. Sincerely, MICHAEL SIMPSONDirector of Front Office

8/10 Good

Nashea

Stayed 2 nights in Apr 2024
Response from Michael on 22 May 2024
Dear Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I appreciate you taking the time to share your feedback as it was a pleasure hosting you. We hope to welcome you back soon as we remain at your service. Sincerely, Michael Simpson Director of Front Office

2/10 Terrible

Jason

Response from Michael on 16 May 2024
Dear Guest,Thank you for taking the time to share your feedback. I recognize your time is valuable and appreciate the feedback you have provided.I'm sorry we did not meet your expectation however should you need any further assistance; we remain at your service. Sincerely, MICHAEL SIMPSONDirector of Front Office

10/10 Excellent

Cynthia

Liked: Property conditions & facilities
Everything
Stayed 3 nights in Jan 2024
Response from Michael on 28 Apr 2024
Dear Guest, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon as we remain at your service. Sincerely, Michael Simpson Director of Front Office

2/10 Terrible

Dantlie

Disliked: Staff & service
I ask for blanket and wash cloth never got it. Service was terrible staff they have now is not what I use to service went down a lot. They clean the room took out the towels never bring them back management is bad.
Stayed 2 nights in Mar 2024
Response from Michael on 28 Apr 2024
Dear Guest, I recognize your time is valuable and appreciate the feedback you have taken time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation due to the service delays for your requests. These concerns have been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Please reach out to me directly should you return so I may ensure a seamless guest experience. Kind Regards, Michael Simpson Director Of Front Office

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Apr 2024
Response from Michael on 28 Apr 2024
Dear Guest, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon as we remain at your service. Sincerely, Michael Simpson Director of Front Office

8/10 Good

Jeff

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel in general is nice and clean. Inside the room might be different, as it was for me. There were stains on the furniture--not sure what it was, but I wasn't going to sit there--and chunks of wood out of the table edge.
Stayed 2 nights in Apr 2024
Response from Ann-Guest Service Manager on 23 Apr 2024
Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

10/10 Excellent

Ayanaa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay for Families.
Stayed 3 nights in Mar 2024
Response from Ann-Guest Service Manager on 23 Apr 2024
Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Donald, Fort Lauderdale

Stayed 1 night in Apr 2024
Response from Michael on 14 May 2024
Dear Guest,I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I appreciate you taking the time to share your feedback as it was a pleasure hosting you. We hope to welcome you back soon as we remain at your service. Sincerely, Michael Simpson Director of Front Office

10/10 Excellent

SHELETTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always very pleasant here. I especially love the warm welcoming feel I get each time I stay. Christina front desk staff is my all time favorite! She has the best customer service skills ever! Always professional, friendly, knowledgeable and very helpful. She keeps me coming back! This is my new found place to stay whenever i visit South Florida. This was my 3rd stay here been staying since Nov 2022. All the staff here are very pleasant! I adore the female security guard, she takes her job very serious yet she is very kind and helpful! I met the newest manager during this last stay he was very warm and friendly too. I believe his name is Roger. Besides the great staff, the rooms are huge and very clean! Big shot to the cleaning crew staff! Way to gp Sheraton! Keep shining!!
Stayed 2 nights in Apr 2024
Response from Ann-Guest Service Manager on 20 Apr 2024
Dear Valued Guest,Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

6/10 Okay

Stephanie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit misleading when I was promised a balcony, but got one that overlooked the indoor dining area.. figured it would be a walk out balcony outside.. otherwise great 👍
Stayed 7 nights in Apr 2024
Response from Ann-Guest Service Manager on 20 Apr 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Eric

Stayed 3 nights in Aug 2023
Response from Michael on 6 May 2024
Dear Guest,I want to thank you for sharing your feedback about your stay at Sheraton Suites Cypress Creek Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback as we remain at your service. Warm Regards,Michael

8/10 Good

Letisha

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Ann-Guest Service Manager on 17 Apr 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

8/10 Good

Janet

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the lack of cleanness on the pool deck. There was gecco/lizzard droppings which was unavoidable to walk around, which got on our shoes. Would strongly recommend having a deck hand to be cleaning the walking area around the pool.
Stayed 1 night in Apr 2024
Response from Ann-Guest Service Manager on 15 Apr 2024
Dear Janet,I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.”

8/10 Good

Avalon

Liked: Staff & service
.
Stayed 1 night in Apr 2024
Response from Ann-Guest Service Manager on 15 Apr 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

6/10 Okay

Dimas

Liked: Staff & service
Safe and quite
Stayed 1 night in Apr 2024
Response from Ann-Guest Service Manager on 15 Apr 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Donald, Fort Lauderdale

Stayed 1 night in Apr 2024
Response from Michael on 6 May 2024
Dear Guest,I want to thank you for sharing your feedback about your stay at Sheraton Suites Cypress Creek Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback as we remain at your service. Warm Regards,Michael

8/10 Good

Letisha

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Ann-Guest Service Manager on 11 Apr 2024
Dear Valued Guest,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Good

Vernice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right location. Great staff.
Stayed 3 nights in Apr 2024
Response from Ann-Guest Service Manager on 10 Apr 2024
Dear Vernice,Thank you for staying with us, we really appreciate your feedback.

8/10 Good

Jephthe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ann-Guest Service Manager on 10 Apr 2024
Dear Jephthe,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Valeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the pool area stayed open until 10 like other Sheraton's.
Stayed 1 night in Mar 2024
Response from Ann-Guest Service Manager on 10 Apr 2024
Dear Valeen,Thank you for staying with us, we really appreciate your feedback.

8/10 Good

Phillip

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ann-Guest Service Manager on 10 Apr 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

10/10 Excellent

Ana, Fort Lauderdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good service and fast.
Stayed 1 night in Apr 2024
Response from Ann-Guest Service Manager on 10 Apr 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Godfrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property have ample parking in a safe environment
Stayed 2 nights in Mar 2024
Response from Ann-Front Office Manager on 3 Apr 2024
Dear Godfrey, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

8/10 Good

Jernelle

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
how it said free breakfast but still end up paying for breakfast
Stayed 4 nights in Mar 2024
Response from Ann-Front Office Manager on 2 Apr 2024
Dear Jernelle,Thank you for staying with us, we really appreciate your feedback.

4/10 Poor

Munsoor

Stayed 1 night in Mar 2024
Response from Ann-Front Office Manager on 2 Apr 2024
Dear Munsoor,Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Peyman, RICHMOND HILL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed but the property is too close to train tracks ....
Stayed 4 nights in Mar 2024
Response from Ann-Front Office Manager on 28 Mar 2024
Dear Peyman,Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Ann-Front Office Manager on 26 Mar 2024
Dear Adam,Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Que

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Mar 2024
Response from Ann-Front Office Manager on 26 Mar 2024
Dear Que,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Vasif

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and really like the decor
Stayed 6 nights in Mar 2024
Response from Ann-Front Office Manager on 18 Mar 2024
DearThank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

6/10 Okay

Jagannath, Richmond

Travelled with family and small children
Liked: Staff & service, amenities
Looks like old rooms need some TLC. Especially carpet needs replaced with newer flooring which won’t smell!! Needs replacing better lavatory doors
Stayed 5 nights in Mar 2024
Response from Ann-Front Office Manager on 16 Mar 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Santo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ann-Front Office Manager on 16 Mar 2024
Dear Valued Guest, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like they are updating the rooms, our room was updated, clean and very comfortable. Friendly and very professional staff. All in all a great experience!
Stayed 1 night in Mar 2024
Response from Ann-Front Office Manager on 14 Mar 2024
Dear Diana, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service
A bit out dated, but the smell was great, staff were very helping, and the lobby was very tropical.
Stayed 4 nights in Mar 2024
Response from Ann-Front Office Manager on 13 Mar 2024
Dear Brianna, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby was very nice, continental breakfast would really be nice. Room was somewhat dated but clean. Staff was very friendly. Pool and hottub was awesome.
Stayed 8 nights in Feb 2024
Response from Ann-Front Office Manager on 12 Mar 2024
Dear Linda,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

4/10 Poor

Katherine

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately I had a bad experience with this hotel that left me feeling unsafe. When I got there, the hotel didn’t have the room needed and set me up in a double instead (which was okay). But upon entering the room I could see it was noticeably dirty, with plenty of dirt in the corners that had never been vacuumed and furniture that was heavily beat up. There were also stains on the counter, and most of the lights were bent out of shape or broken. Lighting in the room was also pretty dim in general. They also put me in a room that had a ledge outside the window that someone could easily walk on to break into the room (it was the maintance space where the hvac units were), and also didn’t have a proper locking mechanism on the window. The secondary door to the bedroom didn’t have a lock and was hinged outward so that you couldn’t prop a chair underneath the handle to provide and extra level of security. The bathroom also did not have a lock, and was very poorly lit. My incidental holding fee was also $150, which is honestly pretty outrageous. Luckily I didn’t have this charge go through. I also had an uncomfortable experience where I was going to my room in the evening and one of the employees stopped mid walk and stared at me as I got out of the elevator and walked to my room that was nearby. Overall a really uncomfortable stay, and I would not recommend this hotel to anyone in the future (especially to women traveling on their own).
Stayed 2 nights in Mar 2024
Response from Ann-Front Office Manager on 12 Mar 2024
Dear Katherine, Hello my name is Ann and I am the Front Office Manager here at Sheraton Suites Fort Lauderdale at cypress Creek. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future. Once again thank you for staying with us and have a great day.

6/10 Okay

Mario Humberto

Travelled with family
Disliked: Amenities
Not worth the price, breakfast buffet very poor, not enough elevators, asked for room service, very expensive, food could be much better.
Stayed 2 nights in Mar 2024
Response from Ann-Front Office Manager on 12 Mar 2024
Dear Mario,I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.”

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was very clean. Elevators need maintenance. 1 and sometimes 2 down at the same time with 8 floors that was a problem.
Stayed 6 nights in Feb 2024
Response from Ann-Front Office Manager on 4 Mar 2024
Dear Valued Guest,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!