Exterior

Reviews of La Quinta East Deerfield Beach - Boca Raton

2.5 out of 5
La Quinta East Deerfield Beach - Boca Raton
351 W Hillsboro Blvd, Deerfield Beach, FL

Reviews

4.6
Rating 10 - Excellent. 145 out of 1223 reviews" "
Rating 8 - Good. 114 out of 1223 reviews" "
Rating 6 - Okay. 185 out of 1223 reviews" "
Rating 4 - Poor. 240 out of 1223 reviews" "
Rating 2 - Terrible. 539 out of 1223 reviews" "

4.4/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Rafael, orlando

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is in bad shape, I was surprised that a La Quinta was like that, the owners or managers are Indians. I wouldn’t stay there again, but I guess it is like that because of the price.
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Rafael,We apologize for the condition of the property during your stay. It's concerning to hear that it did not meet your expectations, especially as a La Quinta property. Your feedback is important to us, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust on a future visit. Sincerely, Hotel Manager

4/10 Poor

Samuel, BAYAMON

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
they need to renovate the place, is just time to change those carpets floor, doors and fix the bathroom. if you see it may look like is unclean, hoping i was clean i start notice to many details can be fix to look more decent.
Stayed 1 night in May 2024
Response from Hotel Manager on 25 May 2024
Dear Samuel,Thank you for your feedback. We appreciate your suggestions regarding renovations, and we'll certainly consider them as we strive to enhance our facilities. Ensuring a clean and pleasant environment for our guests is a top priority, and we apologize if any aspects of our accommodations fall short of expectations. Your insights are invaluable, and we'll use them to improve our offerings. We hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely, Hotel Manager

6/10 Okay

Erdman

Like the location.....services of the room was terrible....i stayed 5 days and got cleaning once......
Stayed 5 nights in May 2024
Response from Hotel Manager on 22 May 2024
Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our hotel's location. However, we're sincerely sorry to learn about your disappointing experience with the room services. Please accept our apologies for the inconvenience you faced during your stay. We have taken note of your comments and will address them with our housekeeping team to ensure such lapses are rectified. We appreciate your valuable input and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

6/10 Okay

Nasreen

Disliked: Cleanliness, amenities
Bedbugs were present, duvet stained and bathroom was dirty.
Stayed 1 night in May 2024
Response from Hotel Manager on 22 May 2024
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we take cleanliness and guest comfort seriously, and we are addressing these issues immediately. We would appreciate another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities
There was a roach in the room as well as hair on the sink when we got in the room. Walls were dirty and the tub looked disgusting. Do not recommend
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Jennifer,We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience falls below our standards, and we understand your disappointment. Rest assured, we are taking immediate action to address these concerns and ensure they are not repeated. Thank you for bringing this to our attention. We hope to welcome you back again soon.Sincerely, Hotel Manager

2/10 Terrible

Jessica

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy with roaches, they don't clean your rooms, they don't have enough staff to assist you when you need a towel. They told me sorry we don't clean room unless you tell us before 9 am and they said I have to come down three flights of stairs and back up to get me towels for my room
Stayed 2 nights in May 2024
Response from Hotel Manager on 20 May 2024
Dear Jessica,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Steven,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice staff
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Steven,Thank you for your positive feedback! We're thrilled to hear that you found our hotel clean with a friendly staff. We strive to provide a pleasant experience for all our guests, and your kind words are greatly appreciated. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Beatriz

Stayed 2 nights in May 2024
Response from Hotel Manager on 17 May 2024
Dear Beatriz,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and staff was polite.
Stayed 1 night in May 2024
Response from Hotel Manager on 16 May 2024
Dear Jeffrey,Thank you for your great feedback! We're delighted to hear that you enjoyed the cleanliness of your room and found our staff to be polite. We hope to welcome you back for another great stay soon!Sincerely, Hotel Manager

10/10 Excellent

kalvin

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 May 2024
Dear Guest,Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic experience during your stay. We appreciate your kind words and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Guest,Thank you for your positive review! We are delighted to hear that you found our hotel clean. Our team takes great pride in maintaining a spotless environment for our guests. We look forward to welcoming you back soon!Sincerely, Hotel Manager

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The upkeep of the Hotel was very poor.
Stayed 10 nights in Apr 2024
Response from Hotel Manager on 11 May 2024
Dear Paul,We apologize for any inconvenience caused by the condition of our hotel during your stay. Your feedback is important to us, and we are working diligently to address any maintenance issues to ensure a more pleasant experience for our guests. We appreciate your understanding and hope to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

christine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Christine,Thanks for the stay but sad to see the 2 out of 5 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely, Hotel Manager

2/10 Terrible

Kieran

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you csn avoid please stay away.. room wasnt cleaned properly very low water volume from shower even tho pressure low was sufficient.. ppl outside all night drinking smoking sellin
Stayed 1 night in May 2024
Response from Hotel Manager on 10 May 2024
Dear Guest,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

4/10 Poor

Anthony

Disliked: Cleanliness, amenities, property conditions & facilities
Was very dirty, outside of building disgusting, inside not clean at all.!!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,We apologize for the disappointment you experienced during your recent stay. Your feedback about the cleanliness of our property is concerning, and we take this seriously. Please know that we are addressing these issues with our team to ensure improvements moving forward. We appreciate your comments and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Novlette

Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our utmost priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Kukelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jjjj
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Kukelia Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

2/10 Terrible

Franquisha

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 25 May 2024
Dear Franquisha,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

2/10 Terrible

Franquisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Franquisha,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

6/10 Okay

Hilary

Travelled with family
Disliked: Cleanliness
The hotel rooms need some upgrading in the walls, paint and bathroom. I also think the location doesn’t help as it is on the main strip. The breakfast was non existent. It was for one night and we figured it out, but I would not recommend if looking for anything outside of a bed to sleep.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 May 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of our rooms and the breakfast service not meeting your expectations. Your comments are valuable, and we will use them to address areas for improvement. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

felix

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The breakfast only fruits in a bag
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Felix,We apologize for the limited breakfast offerings during your stay. Your feedback is important to us, and we will use it to improve our breakfast options for a better guest experience. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely, Hotel Manager

6/10 Okay

robert

Disliked: Cleanliness
There were many roaches crawling
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for your valuable feedback. We are sorry to hear that you encountered cockroaches in your room. We do have a pest control service that works on the property monthly. We will remedy the problem to keep our rooms roach-free as soon as possible. We apologize for the inconvenience and hope you will consider staying with us again.Sincerely, Hotel Manager

2/10 Terrible

Sidney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches in my room. I want a refund
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,Thank you for your valuable feedback. We are sorry to hear that you encountered cockroaches in your room. We do have a pest control service that works on the property monthly. We will remedy the problem to keep our rooms roach-free as soon as possible. We apologize for the inconvenience and hope you will consider staying with us again.Sincerely, Hotel Manager

10/10 Excellent

Daphney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that your overall experience was satisfactory during your stay with us. If there's anything specific we can do to make your next visit more enjoyable, please feel free to let us know. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Ernesto,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Seth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and safe
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We're thrilled to hear that you found our hotel nice and safe during your stay. Your comfort and security are our top priorities, and we're delighted that you had a positive experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Kenneth W

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drive down a dark, dimly lit road behind a Wendy's off the main street into a smelly, murky, and dark hotel with questionable characters 'hanging around' the grounds and you've arrived at LaQuinta Deerfield Beach. However, I decided to check in anyway and it was typical. However, after 10 minutes in my room, I had to leave. Between the smell, the grounds, the questionable characters, feeling unsafe etc. I knew I wouldnt be able to sleep. As I was leaving I passed what looked like a hooker in the next room. Hmmm. When I requested a refund, the 'foreign' manager/owner assured me he would honor Expedia's request for it but of course, he didn't, hence, this review. I had a feeling I shouldn't book at LaQuinta, they really sunk low over the years in certain areas at least. Expedia on the other hand at least 'tried' to help but proved unsuccessful when the going got hard, so I'd be foolish to utilize their services again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We sincerely apologize for the experience you had during your recent stay at our hotel. It's disheartening to hear about the challenges you faced with cleanliness, safety concerns, and your overall discomfort. This does not reflect the standard of service we aim to provide. We appreciate your feedback and will address these issues internally to prevent future occurrences. We request your understanding and consideration to give us another opportunity, and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favourably.Sincerely, Hotel Manager

6/10 Okay

Marcelo

Stayed 1 night in Apr 2024
Response from Hotel Manager on 18 May 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your perspective and apologize for any shortcomings you experienced during your stay. We're committed to continuously improving our services, and your insights will help us enhance the guest experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
It b was fine
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Stephen,We're glad to hear that your overall experience was satisfactory. If there's anything specific we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us. We look forward to welcoming you again soon.Sincerely, Hotel Manager

2/10 Terrible

Ankit

Disliked: Cleanliness, staff & service, property conditions & facilities
Zero for cleanliness and service
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 12 May 2024
Dear Guest,We're deeply sorry for the unacceptable cleanliness and service you experienced during your stay. Your feedback is concerning, and we take it seriously. We will investigate this matter thoroughly and take immediate action to address any shortcomings. Please accept our sincerest apologies for the inconvenience caused, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Ezai

Liked: Cleanliness, staff & service, property conditions & facilities
i like it
Stayed 1 night in Feb 2024
Response from Hotel Manager on 25 Apr 2024
Dear Ezai,We're glad to hear that you liked your stay with us! Your positive feedback is greatly appreciated. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager

8/10 Good

Oferico

Liked: Staff & service
Management goes above and beyond to accommodate
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that our management team exceeded your expectations in accommodating your needs. Providing excellent service is our priority, and we appreciate your recognition. We look forward to serving you again during your next visit.Sincerely, Hotel Manager

8/10 Good

earvin

inside the room was very clean with modern amenities. dog friendly (25.00 extra) and the price was good. they definitely need outside maintenance. the parking lot and grass area is full of cigarette, dog waste, people hanging out
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found the room clean with modern amenities and that our dog-friendly policy and pricing met your needs. However, we apologize for the condition of the outside areas. We take cleanliness seriously and will address these maintenance issues promptly to improve our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

8/10 Good

WILSON

Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 May 2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

2/10 Terrible

Jordan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived to this property, I noticed there were a lot of shady people standing around outside the building and inside the lobby. I checked in fine but when I went to our room, everything was disgusting. The walls all had stains or liquid/grime on them. All of the sheets had stains and one of them had dried period blood. The toilet had hairs on it. The nightstand had what looked like some type of dried drugs on it. We immediately went back to the lobby with photos to ask for a refund. They agreed and said to contact Expedia about the refund the next day. When I contacted Expedia, the hotel refused the refund. So not only did we have to pay for another hotel room that night, we got scammed for our money too.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay at our property. Your feedback is deeply concerning, and we are taking immediate steps to address these issues with our team and ensure that such situations do not happen again. We understand your frustration with the refund process and will work to resolve this matter promptly. We value your feedback and hope to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Faythe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,We apologize for falling short of your expectations during your recent stay. Your feedback is important to us, and we would appreciate more details about your experience so we can address any issues and improve our services. We value your input and hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

4/10 Poor

Oferico

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we would like to understand more about your concerns to address them effectively. We value your input and hope to have the opportunity to enhance your next visit.Sincerely, Hotel Manager

8/10 Good

Vivian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,We're glad to hear that you found our hotel conveniently located close to restaurants. We hope this added to your overall experience during your stay. If you have any other feedback or if there's anything else we can assist you with, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Terrible

rahe

I checked in to the room and after a couple hours, there was a roach on the floor that went behind the dresser I called a friend. I’m gonna stay at their house the manager Dave is checking the room. I asked for a refund.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

6/10 Okay

Adi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not helpful. Took a long time to check in. Everything was dirty and the non smoking rooms smelled of smoke. Would not go here again. The only positive was the price.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Adi,We're truly sorry to hear about your disappointing experience during your stay. Your feedback regarding the cleanliness issues, slow check-in process, and unhelpful staff is deeply concerning and not reflective of the high standards we aim to maintain. We understand your decision not to return, but we hope to have the opportunity to regain your trust and provide a much-improved experience in the future.Sincerely, Hotel Manager

6/10 Okay

Dana

Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 May 2024
Dear Dana,Thank you for your feedback. We strive to provide the best experience possible for our guests, and we're sorry to hear that your stay didn't meet all of your expectations. If there are specific areas where we can improve or if there's anything we can do to address your concerns, please let us know. We value your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Jessica

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was understanding and friendly but the rooms were disgusting. Smelled of mold, mildew on the walls, carpet was filthy. They switched me to a second room and there were roaches in that room. I ended up leaving to go to another hotel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Guest,We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is concerning, and we are addressing these issues with our team to ensure they are resolved promptly. This falls far below our standards, and we apologize for any inconvenience caused. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager

10/10 Excellent

Nick

Travelled with partner
Liked: Staff & service, amenities
We had 2 rooms with Broken tvs and phones and 1 had all the art off the walls. The staff gave us a suite and it was lovely!
Stayed 2 nights in Apr 2024

8/10 Good

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your room clean during your stay. Your comfort and satisfaction are important to us, and we appreciate your positive comments. If there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

2/10 Terrible

Louis, brooklyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad in general. it is a motel not a hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Guest,We're sorry to hear that you did not have a positive experience during your stay. We strive to provide a comfortable and enjoyable environment for all our guests, and we regret if we fell short of your expectations. Your feedback is valuable to us, and we will consider it as we work to improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Tiffany

Disliked: Cleanliness, property conditions & facilities
Older property.
Stayed 3 nights in Mar 2024

6/10 Okay

Teresa

Business traveller
No chairs for the umbrella tables at the pool. Walkways are in serious need of a deep cleaning. Room key cards have to be reset after a few days if staying 5 consecutive days.
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Guest,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the lack of chairs at the poolside umbrella tables, the condition of the walkways, and the need to reset room key cards during longer stays. Your feedback is important to us, and we will address these concerns promptly to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to enhance your experience during your next visit.Sincerely, Hotel Manager

8/10 Good

Vivian

Liked: Cleanliness, property conditions & facilities
Room service not available unless checking out
Stayed 1 night in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Vivian,We apologize for any inconvenience you experienced with our room service policy. Your feedback is important to us, and we will review our procedures to ensure better service for our guests in the future. We appreciate your understanding and hope to have the opportunity to improve your experience during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Vivian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Room service was only being done for checkouts; no new towels were offered as room service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Vivian,Thank you for your kind feedback. We apologize for any inconvenience you experienced regarding our room service policy during your stay. We understand the importance of having fresh towels available, and we'll address this issue with our housekeeping team to ensure that our guests' needs are met promptly and effectively. Sincerely, Hotel Manager