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Reviews of Home2 Suites by Hilton Pompano Beach Pier

3 out of 5
Home2 Suites by Hilton Pompano Beach Pier
200 North Ocean Blvd #2, Pompano Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 328 out of 494 reviews" "
Rating 8 - Good. 83 out of 494 reviews" "
Rating 6 - Okay. 43 out of 494 reviews" "
Rating 4 - Poor. 26 out of 494 reviews" "
Rating 2 - Terrible. 14 out of 494 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

TAWANNA, Lehigh Acres

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in May 2024

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is awful, $24 per night to park in the garage and we had such a difficult time with exiting. That’s the only bad thing I have to say. Customer service was excellent. Maria was exceptional. She made certain my stay was nothing less than special, she even upgraded me and I don’t even know why lol, but greatly appreciate d it. The hotel offers free breakfast from 6-0am, but I didn’t take advantage of it. All in all my stay was perfect!
Stayed 2 nights in Apr 2024
Response from Kayla on 1 May 2024
Thank you so much for your feedback regarding your most recent stay with us. We appreciate your feedback and look forward to hosting you again soon.

8/10 Good

Carl, Ottawa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, minutes walk from beach and restaurants.
Stayed 4 nights in Apr 2024
Response from Kayla on 27 Apr 2024
Thank you for your awesome review! We appreciate your business and we look forward to hosting you again soon!

8/10 Good

Neuziane

Stayed 6 nights in Apr 2024

10/10 Excellent

Malcolm

Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a perfect getaway for a weekend . Pool was great , views, dining options , and the roof top is amazing
Stayed 2 nights in Apr 2024
Response from Kayla on 27 Apr 2024
Thank you for your awesome review! We appreciate your business and we look forward to hosting you again soon!

4/10 Poor

Steve

Travelled with partner
Disliked: Staff & service
the staff was not friendly, the shower floor was dirty, the continental breakfast was poorly stocked.
Stayed 2 nights in Apr 2024
Response from Kayla on 22 Apr 2024
We are so sorry to see hear that your experience was everything less than satisfactory. We will ensure we pass this information on to our management team to rectify these issues.

10/10 Excellent

niaann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a Beach trip. Great rooms and amenities. Walking to everything. Will be back soon!
Stayed 1 night in Apr 2024
Response from Kayla on 20 Apr 2024
Thank you for your review regarding your most recent stay at our hotel! We appreciate your business and look forward to seeing you again soon!

10/10 Excellent

niaann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location across from the beach. Spacious and comfortable rooms. Good eats walking distance to hotel. Pet friendly. Good amenities. Will be returning again. Amazing friendly staff.
Stayed 2 nights in Apr 2024
Response from Kayla on 20 Apr 2024
Thank you for your review regarding your most recent stay at our hotel! We appreciate your business and look forward to seeing you again soon!

10/10 Excellent

DuAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location rooftop bar was awesome. Literally 1 minute walk from beach
Stayed 1 night in Apr 2024
Response from Kayla on 20 Apr 2024
Thank you for your review regarding your most recent stay at our hotel! We appreciate your business and look forward to seeing you again soon!

10/10 Excellent

Teriann, St. James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had lots of space to put your things and store luggage. Area had lots of restaurants and spots to go to. Beach was very nice and close. Not overcrowded.
Stayed 5 nights in Mar 2024
Response from Kayla on 8 Apr 2024
We are so happy to see that you enjoed your stay with us! We hope to see you again in Pompano Beach soon!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Great rooftop deck and bar. Restaurant was great too!
Stayed 1 night in Apr 2024
Response from Kayla on 8 Apr 2024
Thank you so much for your feedback regarding your stay! We thank you for your choosing us and we look forward to seeing you again soon!

6/10 Okay

Teahia

Travelled with family, Travelled with family and small children
Liked: Amenities
It definitely wasn't that great the pull out bed had no sheets on it or for it in the room. The pool was nice
Stayed 1 night in Mar 2024
Response from Kayla on 5 Apr 2024
Thank you for your feddback regarding your recent stay with us. We are not happy to hear that your experience was everything you expected. We will be sure to pass this along to our management team.

6/10 Okay

Seth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Lots of issues with this hotel. First, my finance and I called in at 10am asking if we could have an early check in since our plane was arriving at noon. They that wouldn’t be an issue and texted my phone number at 11:34 saying the room was ready. That was a lie. We got to the property at 1:30 and was told our room was in fact not ready and wouldn’t be ready for 15 or minutes. 15 minutes go by and it’s another 30 which follow us not getting into our room until 3:30, 30 minutes past even the normal check in time of 3. They had us wait in the lobby for 2 hours when we could have just went to the beach or a restaurant had we known we would wait that long. Second, because the check in process was such a *process* the front desk lady told us she was upgrading our room to “something nicer and bigger”. Well that nicer and bigger room ended up being the same exact room we paid extra for already, no upgrades. Don’t expect upgrades if you’re waiting 2 hours past check in. Third, we were also offered drink tickets and a free app at a nearby restaurant because of said wait, well the free drinks aren’t accepted at the rooftop bar. The room itself was nice, clean bathroom and comfortable bed. The pool was nice and heated but the jacuzzi was broken the entire stay and after talking to staff, it seems it’s always broken even though “engineers” are called to fix it everyday(really?). Overall I would avoid here. Only a small amount of the bad and I couldn’t even get into the food poisoning.
Stayed 3 nights in Mar 2024
Response from Kayla on 5 Apr 2024
We are very sorry to hear that your experience was everything less than satisfactory. We always strive to provide excellent service to each of our guests. Please feel free to give us a call and ask to speak with a manager so we can discuss this matter further. Thank you!

10/10 Excellent

Pierre, Fort Lauderdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Mar 2024
Response from Kayla on 1 Apr 2024
Thank you for your 5 star review! We hope to see you again soon!

6/10 Okay

Josefina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice place but the rooms needed to be more clean.
Stayed 4 nights in Mar 2024
Response from Kayla on 1 Apr 2024
Thank you for your feedback regarding your recent stay. We hope to see you again soon.

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was busy due to the time of year. Some great staff but others didn’t seem too motivated.
Stayed 3 nights in Mar 2024
Response from Kayla on 1 Apr 2024
Thank you for your feedback regarding your recent stay at our hotel. We thank you for your business and we hope to see you again soon!

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kayla on 6 Apr 2024
Thank you for your 5 star review! We look forward to hosting you again in the near future!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the beach! Could hear the waves of the ocean from the rooftop bar and my balcony. Great breakfast and they even had chairs and umbrellas to use or to rent. Big plus! All staff super friendly and helpful
Stayed 3 nights in Mar 2024
Response from Kayla on 1 Apr 2024
We are so happy to hear that you enjoyed your stay with us! We appreciate your feedback and we look forward to hosting you again very soon!

2/10 Terrible

David, Doral

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room not ready at check in time so we went and had dinner came back to a decent room but sofa bed had no linen or pillows. Sadly it hadn’t been cleaned recently either because it was full of sand and crumbs.
Stayed 1 night in Mar 2024
Response from Kayla on 1 Apr 2024
We are so sorry to hear of your poor experience during your stay. We will pass this information along to our management team in hopes for an exceptional future stay.

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Was greT
Stayed 2 nights in Mar 2024
Response from Kayla on 27 Mar 2024
Thank you so much for your 5 star review! We look forward to welcoming you back in the near furture.

10/10 Excellent

Eric

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families
Stayed 4 nights in Mar 2024
Response from Kayla on 26 Mar 2024
Thank you for your review! We appreciate your business and look forward to welcoming you back soon!

8/10 Good

Jane

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kayla on 21 Mar 2024
Thank you for your review! We greatly appreciate your business and we hope to see you again soon!

10/10 Excellent

shameze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kayla on 20 Mar 2024
Thank you for your review! We hope to see you again soon.

8/10 Good

Foti

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
Great location and the hotel overall is in great condition. The only problem was with housekeeping not cleaning or restocking the rooms. Always had to call them to come empty the garage, get fresh towels etc. The rooms are showing wear which is a shame because the hotel is fairly new. Our toilet was rocky and the glass fell of the track in the shower. Thank god nothing happened.
Stayed 5 nights in Mar 2024
Response from Kayla on 24 Mar 2024
Thank you so much for providing your feedback regarding your stay. We hope to have you back again soon! We will pass this information along to our management team.

8/10 Good

Antonio

Stayed 1 night in Mar 2024
Response from Kayla on 14 Mar 2024
Thank you so much for your review! We look forward to seeing you again soon.

10/10 Excellent

Malgorzata

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for beach enthusiasts. Walkable to restaurants, cafes, beach. Very affordable parking fees. Show up to breakfast early - you may not find many options to eat if you come an hour or so before close time.
Stayed 4 nights in Feb 2024
Response from Kayla on 28 Feb 2024
Thank you so much for your awesome review! We truly appreciate your business and look forward having you back soon!

6/10 Okay

Valerie

Disliked: Cleanliness, property conditions & facilities
The hotel needs some updates and the room was pretty dirty
Stayed 6 nights in Feb 2024
Response from Kayla on 28 Feb 2024
We are sorry to hear that your time here with us was everything less than satisfactory. We will pass this information along to our management team in regards to your stay. Thank you for your review and we hope to see you again.

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel near the beach surrounded by restaurants and shops. The staff was incredible!
Stayed 2 nights in Feb 2024
Response from Kayla on 28 Feb 2024
Thank you so much for your review! We thank you for choosing us and we hope to have you back again very soon!

8/10 Good

Annmarie

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Kayla on 22 Feb 2024
Thank you so much for your review! We hope to host you again here in Pompano Beach soon!

6/10 Okay

Justin

Stayed 2 nights in Feb 2024
Response from Kayla on 21 Mar 2024
We are so sorry to see that your experience was everything less than satisfactory. We will pass this review along to our management team and we hope to see you again soon.

10/10 Excellent

Ronald

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Feb 2024
Response from Kayla on 15 Feb 2024
Thank you so much for your review! We look forward to seeing you again here in Pompano soon.

6/10 Okay

Jessica

Travelled with family, Travelled with pets
Liked: Amenities, property conditions & facilities
There were alot of amenities. We didn’t have wash clothes or complimentary bottled water in our room. The soap dispenser was empty in the shower. Breakfast was only average. We didn’t complain. We were only there for the weekend. So, we just made do.
Stayed 2 nights in Feb 2024
Response from Kayla on 15 Feb 2024
We are so sorry that your stay was everything less than satisfactory. We will pass on this feedback to our management team regarding your stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kayla on 15 Feb 2024
Thank you for your review regarding your recent stay with us. We look forward to seeing you again.

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Close to the beach
Location was amazing. Short walk to the beach. Hot tub was broken during our stay which I had read in previous reviews that it’s been broken for a while. Pool was advertised as heated and was definitely not. Front desk staff were not friendly and it made me question whether or not some of staff should be working in hospitality.
Stayed 2 nights in Jan 2024
Response from Kayla on 15 Feb 2024
Thank you for taking the time to provide your feedback regarding your recent stay. We will pass this information along to our management team.

6/10 Okay

Timothy

Nice place to stay across from beach and restaurants
Stayed 4 nights in Jan 2024
Response from Kayla on 16 Feb 2024
We apologize that your experience was less than satisfactory. We hope to see you again in the near future.

6/10 Okay

Doug

Business traveller
Liked: Cleanliness, staff & service
The property was fine, the room was the issue. No soap in the shower and no filters for the coffee. Can't say I have run into that before.
Stayed 1 night in Jan 2024
Response from Kayla on 16 Feb 2024
We are so sorry that your experience was everything less than satisfactory. We will pass this feedback along to our management team and hope to see you again in the near future.

10/10 Excellent

Nancy, boxboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to stay there .Is always a good experience overall.
Stayed 3 nights in Dec 2023
Response from Kayla on 16 Feb 2024
Thank you so much for your review! We look forward to seeing you again with us soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kayla on 16 Feb 2024
Thank you so much for your review! We look forward to having you back soon!

6/10 Okay

Joseph

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kayla on 16 Feb 2024
We are so sorry to see that your experience was not satisfactory. We appreciate your review and hope to see you again in the future.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Was not happy that the pool heater was broken n was unable to go in pool of hot tub
Stayed 3 nights in Dec 2023
Response from Kayla on 16 Feb 2024
We are so sorry that you did not get the chance to experience the pool during your stay. We will pass this information along to our management team.

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall, except for the hot tub was broke down while we were there
Stayed 4 nights in Dec 2023
Response from Kayla on 16 Feb 2024
We appreciate your feedback regarding your time with us here in Pompano Beach. We hope to see you again soon in the near future!

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kayla on 16 Feb 2024
Thank you so much for your review! We look forward to having you back with us soon.

10/10 Excellent

Ibis

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kayla on 15 Feb 2024
Thank you so much for your feedback! We look forward to seeing you again soon.

10/10 Excellent

Kerry

Stayed 2 nights in Dec 2023
Response from Kayla on 16 Feb 2024
Thank you for your five-star review! We look forward to having you back again soon!

10/10 Excellent

Natasha

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Cari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023