4/10 Poor
Sandra Acosta
Travelled with family
12 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
Prior to booking my stay, I did thorough research on various sites for feedback (I looked at a few hotels and ultimately decided that the Hilton Beachfront was our best choice). Upon arrival, valet was professional, but I was shocked to hear the daily $58 tax fee. Okay, we got our things and went to the lobby. It was approx 3:10 and check in is at 4:00pm - The lady who helped me at the front desk was rude, she didn’t look at me in my eyes once nor did she explain anything or offer any kind of information about our stay. She basically set up the credit card reader and told me that I owed $600 ($150 per night incase of damages)…. She didn’t attempt to break it down or explain what the fees were for or how this would be returned at the end of my stay. She failed to share the amenities or hotel information, really nothing! Just completely rude and here, swipe your card! I was already ticked off, then she says to me ‘you’ll receive a text when your room is ready’ to which I responded ‘by 4pm right?’ to which she responded ‘you’ll receive a text’. Again, I’m ticked off by the lack of professionalism and the fact that this woman did not offer to let me know everything that was available to us as guests of the ‘BEACHFRONT HILTON’. We got up to our room and the view was descent (side, but clear view of the ocean) - the room appeared ‘clean’, but once I started to unpack and get my toddler ready I started to notice the dust and all the dark corners that obviously never get noticed by