Dear Shannon, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Providing a clean, safe, and welcoming environment for our guests is our top priority, and we regret that we did not meet your expectations in this regard. Your feedback will be addressed promptly with our team to ensure improvements are made. We appreciate your input and hope to regain your trust in the future.Sincerely,Hotel Management

Dear Roger, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our location, property, and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Roger, We are thrilled to read you had a good, quiet, and clean experience at Extended Stay America. Providing a comfortable and peaceful environment is our priority, and we are delighted we met your expectations. Thank you for your kind words. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Management

Thank you for being a valued guest. Cannot wait to host you again!

Thank you!

Dear Venkataramani, We apologize for the inconvenience you experienced during your stay. Ensuring our guests have a comfortable and smoke-free environment is essential to us. We take your feedback seriously and will investigate this issue to prevent similar occurrences in the future. Your satisfaction is our priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for sharing your experience with us.Sincerely,Hotel Management

Dear Timothy, We're glad to hear that you found the property convenient and appreciated the cleanliness of the room. Your feedback regarding the presence of pests is concerning, and we apologize for any inconvenience caused. We appreciate your kind words about our staff. We understand your decision, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Thank you for sharing your feedback with us.Sincerely,Hotel Management

Dear Daune, Thank you for reviewing your visit to our hotel. Please accept our sincere apologies for the oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your experience. We appreciate you bringing these matters to our attention so we can address them with the respective teams to uphold our service standards and prevent a recurrence. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to show you the seamless stay you should always expect from us.Sincerely,Hotel Management

Dear Shania, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your visit. This does not align with the service standard we wish to provide our guests when they arrive. We will share your feedback with our team to ensure our guests are welcomed with their best hospitality and assistance. We appreciate your patience and understanding. We hope to welcome you back for a more seamless experience. Thank you for your feedback.Sincerely,Hotel Management

Dear Taina, Thank you for choosing us and writing a review of our hotel. It is good to know you were pleased with the services and had a good stay. Please return for another outstanding time at Extended Stay America.Sincerely,Hotel Management

Dear Esthefanie, Thank you for taking the time to share your detailed review with us. We sincerely apologize for the numerous issues you encountered during your stay. Please know that this falls far below the standards we strive to uphold. We understand how unsettling these circumstances must have been for you, and we regret any inconvenience caused. Your feedback is invaluable to us, and we will address these concerns with our team to prevent similar incidents in the future. We are wholly committed to restoring your faith in our hotel and hope you will consider giving us another opportunity to host you again in the future.Sincerely,Hotel Management

Dear Keishauna, We appreciate you taking the time to share your concerns with us. We strive to provide a comfortable and clean environment for our guests and follow strict standards regarding the upkeep and pest control of our property. However, we sincerely regret this was not your experience. Although this does not change what transpired, we will address your concerns with our team to prevent future occurrences. We hope you will accept our deepest apologies for any inconvenience caused and look forward to making it up to you on a future visit.Sincerely,Hotel Management

Thank you for survey.

Thank you for appreciating our warm reception during your recent visit. We are happy you had some great encounter at the property. We will always be glad to serve you with such positivity. We hope to make your next stay with us outstanding again.

Dear Ruth, We appreciate your feedback and understand that each Extended Stay America offers a unique experience. Our aim is to provide a comfortable and enjoyable stay for all guests. Thank you for choosing us; we look forward to hosting you again.Sincerely,Hotel Management

Dear Charles, Thank you for choosing us and for taking the time to write your feedback. We are sorry for not meeting your experience during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any discomfort caused and hope this unfortunate situation will not deter you from staying with us again. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely,Hotel Management

Dear Tyler, Thank you for taking the time to share your review. We apologize for the difficulties you encountered during your stay. Your experience does not reflect the standards we strive to maintain. We appreciate your feedback regarding the cleanliness and odor concerns. Rest assured, we will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Stephanie, Thank you for staying at our hotel. We genuinely regret that the cleanliness issues and inattentive staff compromised your stay and that you had to cancel with us. Your comments will be shared with our team to prevent future occurrences. Moreover, we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution to enhance our future guest's experience. Also, we will investigate your concerns with our team to address and assist you further with the refund. We appreciate you bringing this to our attention and hope to regain your trust again so we can serve you better during your next visit.Sincerely,Hotel Management

Dear Shanakia, We sincerely apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is crucial, and we will address the cleanliness, odor, noise, and water quality issues with our appropriate team to ensure a more comfortable and pleasant environment for our guests. Please accept our apologies for falling short of expectations. We value your input and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear Ravi Sankar, We sincerely apologize for the disappointment you experienced regarding the cleanliness during your stay. Providing a clean and comfortable environment for our guests is our utmost priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to ensure improvements are made. We hope to have the opportunity to exceed your expectations in the future. Thank you for your understanding and patience.Sincerely,Hotel Management

Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We value your feedback and hope you will revisit it so we can extend the exceptional hospitality we are known for providing.

Dear Jimmy, Thank you for taking the time to review your experience. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management

Dear Selesa, Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Thank you for appreciating our warm reception during your recent visit. We are happy you had some great encounter at the property. I am sorry that the Interstate was a bite noisy. We will always be glad to serve you with such positivity. We hope to make your next stay with us outstanding again.

Dear Orwins, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Farrell, We appreciate your feedback and regret any inconvenience you experienced with the cleanliness of your bed. Our housekeeping team strives to maintain high standards, and we apologize for any oversight. Please know that your comments are important, and we will address this matter to ensure future guests enjoy a flawless experience. We hope you will visit us again for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management

Dear Guest, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with our staff. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Michael, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Our pest control provider regularly services our hotel to maintain high hygiene standards. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

Dear Douglas, We apologize for the inconvenience you faced during your stay. Your experience falls short of our usual standards, and we appreciate your patience. Our maintenance team will address the issues you mentioned. We hope to have the opportunity to provide you with an improved and more comfortable stay in the future. Your feedback is important to us, and we are committed to making necessary improvements.Sincerely,Hotel Management

Dear Selesa, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

Dear Holindine, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Ravi, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. We aim to deliver exceptional service; therefore, we regret this was not your experience. We appreciate your positive feedback on our location and hope you will revisit us for a much-improved stay. Sincerely,Hotel Management

Dear David, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Thank you for appreciating our warm reception during your recent visit. We are happy you had some great encounter at the property. We will always be glad to serve you with such positivity. We hope to make your next stay with us outstanding again.

Dear Matthew, We sincerely apologize for the disappointment you experienced during your stay. Your feedback about the hallway odor and cleanliness issues in the room is concerning, and we deeply regret any inconvenience caused. We will address these concerns to ensure a more comfortable and pleasant experience for our guests. Thank you for bringing this to our attention, and we appreciate your patience. If your travels bring you back to the area, we hope to have the opportunity to provide a seamless stay.Sincerely,Hotel Management

Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We value your feedback and hope you will revisit it so we can extend the exceptional hospitality we are known for providing.

Dear Douglas, Thank you for acknowledging our excellent staff. We appreciate your feedback regarding the room amenities and apologize for any inconvenience. While we aim to provide a comfortable stay, we regret that your expectations were not fully met. Regarding the TV channels, we'll share the matter to ensure all channels are accessible. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide an improved experience.Sincerely,Hotel Management

Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We value your feedback and hope you will revisit it so we can extend the exceptional hospitality we are known for providing.

Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We value your feedback and hope you will revisit it so we can extend the exceptional hospitality we are known for providing.

Dear Scott, We sincerely apologize for the challenges you encountered during your stay. Your feedback is crucial, and we take your concerns seriously. It is disheartening to learn about the condition of your room, and the non-availability of front desk staff at night is unacceptable. Rest assured, we are actively addressing this issue, and your experience will guide us in making necessary improvements. We appreciate your patience and understanding. Your comfort is our top priority, and we hope you will consider a return visit so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Marc, Thank you for sharing your experience. We apologize for any inconvenience you encountered during your check-in and the cleanliness issues. Your feedback is crucial, and we'll address these concerns with our team to improve our services. We appreciate your understanding and hope to have another opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Diane, We regret to hear about your experience and apologize for any inconvenience. Your feedback is important to us, and we appreciate you sharing your concerns. We will address the issues raised, particularly regarding the room conditions and service, to improve the overall guest experience. Thank you for bringing this to our attention, and we hope you consider giving us another opportunity to provide a better stay in the future.Sincerely,Hotel Management

Dear William, We are thrilled you had an excellent stay at Extended Stay America and appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Hotel Management