Reception

Reviews of Courtyard by Marriott Fort Lauderdale Plantation

3 out of 5
Courtyard by Marriott Fort Lauderdale Plantation
7780 Southwest 6th Street, Plantation, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 478 out of 1002 reviews" "
Rating 8 - Good. 315 out of 1002 reviews" "
Rating 6 - Okay. 110 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ean

Roaches in the room. Told management about the situation and based on the answer they knew about it. Still waiting on a call from management
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Ean, Thank you for taking the time to share your concerns. We sincerely apologize for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. We will share your comments appropriately as we are committed to enhancing our services and guest experience on all levels. Thank you again.Michael Wagner,General Manager

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 3 nights in May 2024
Response from General Manager on 20 May 2024
Dear Brian, We are glad that your time with us at Courtyard Fort Lauderdale Plantation was overall pleasant. Thank you for the high rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Michael Wagner,General Manager

8/10 Good

Kirk

Travelled with partner
Liked: Cleanliness, staff & service
n/a
Stayed 2 nights in May 2024
Response from General Manager on 17 May 2024
Dear Kirk, All of us at Courtyard Fort Lauderdale Plantation appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Michael WagnerGeneral Manager

10/10 Excellent

June

Travelled with family
The room was clean. The staff was pleasant. The pool was nice. If you want to use the pool ask for a room facing the pool.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear June, Please accept our gratitude for taking the time to review your stay at Courtyard Fort Lauderdale Plantation. We are thrilled to read all of the great things you loved about our hotel, and we are glad that you thoroughly enjoyed your time with us. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon.Michael Wagner, General Manager

8/10 Good

Zina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity around this hotel
Stayed 3 nights in Apr 2024
Response from General Manager on 12 May 2024
Dear Zina, On behalf of our entire staff, thank you for your kind review. It is fantastic to learn that your stay at Courtyard Fort Lauderdale Plantation went smoothly. We are especially delighted that our hotel's location was ideal for everything you planned to see and do while here. We appreciate your business and look forward to hosting you again soon.Michael Wagner, General Manager

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel nice staff clean
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Shannon, Thank you for your fantastic review. It brings us immense joy to know that you had a perfect stay at Courtyard Fort Lauderdale Plantation. Your appreciation for our well-kept accommodations, as well as the excellent service provided by our dedicated associates, is truly rewarding. Thank you again for acknowledging our efforts; your compliments fuel our passion to deliver exceptional experiences for all our guests. Hosting your visit was a pleasure, and we would love to welcome you back whenever your travels lead you to Fort Lauderdale again. Michael Wagner, General Manager

10/10 Excellent

Adaberta

Travelled with family
Liked: Amenities
Very clean, very nice neighborhood
Stayed 1 night in May 2024
Response from General Manager on 4 May 2024
Dear Adaberta, Thank you for your kind review. At Courtyard Fort Lauderdale Plantation, we strive to cultivate a pristine environment with our well-kept accommodations where guests can unwind and feel refreshed. It is incredibly rewarding to know that our efforts resonated with you. We are also fortunate to be situated in a vibrant locale, offering a charming atmosphere to complement your stay. Thank you once again for allowing us to be of service. We would be honored to curate another exceptional experience for you in the future.Michael Wagner, General Manager

8/10 Good

Zina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They need more washing machine and dryer. I did not see any 🏧 machine on site.
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Zina, We greatly appreciate your kind rating and sincerely hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we thank you for bringing them to our attention. Our team is dedicated to delivering the best possible experience to all our guests, and your input helps us identify areas for enhancement. We truly enjoyed having you as our guest and eagerly look forward to welcoming you back to Courtyard Fort Lauderdale Plantation for an even more enriching visit in the future.Michael Wagner, General Manager

8/10 Good

Shana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one week stay.
Stayed 7 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Shana, Thank you for your kind rating. We are delighted to hear that you had a wonderful experience during your extended stay at Courtyard Fort Lauderdale Plantation. Our team is committed to delivering exceptional hospitality, and your acknowledgment of our efforts is deeply appreciated. We would be honored to welcome you back for another memorable visit whenever your travels bring you our way again.Michael Wagner, General Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Kathy, Thank you for your exceptional rating. We are delighted to learn that we exceeded all of your expectations and that you thoroughly enjoyed your stay at our hotel. Your feedback means a lot to us, and we are grateful for you taking the time to share your experience with fellow travelers. We eagerly await your return to Courtyard Fort Lauderdale Plantation for many more memorable visits.Michael Wagner, General Manager

8/10 Good

Ean

Close proximity
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Ean, Thank you for choosing Courtyard Fort Lauderdale Plantation and for your positive review. We are delighted to hear that your visit exceeded expectations and that our convenient location further enhanced your experience. It was truly an honor to host you, and we look forward to welcoming you again for another exceptional stay.Michael Wagner, General Manager

10/10 Excellent

Lori

Travelled with partner
Everything
Stayed 4 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Lori, Thank you for choosing Courtyard Fort Lauderdale Plantation. We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Providing exceptional accommodations and outstanding service to every guest is our priority, and your recognition of our efforts is truly gratifying. It was a pleasure having you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Michael Wagner, General Manager

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't anything unique. The property and rooms were very clean and the rooms were updated, especially the bathrooms.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Rick, Thank you for choosing Courtyard Fort Lauderdale Plantation. While we take pride in offering clean and well-appointed accommodations, our aim is to also curate a truly unique guest experience. We value guest input for continuous improvement and would welcome any suggestions you may have on how we can cultivate a more distinctive atmosphere for future visitors. We are pleased to have provided you with a pleasant stay, and we look forward to your next visit. Michael Wagner, General Manager

4/10 Poor

Jordan

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Ants in the rooms , our room had hundreds of ants and even when they went to move us rooms there we still found aunts . We were finally moved to a different part of the hotel where we found no ants. Staff was very friendly and helpful
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Jordan, We sincerely apologize for the frustration and discomfort you experienced due to the ant infestation in your initial rooms despite our efforts to deter their entrance. We assure you that our pest control provider routinely services our hotel. However, we will address this issue with them to ensure they take every possible measure to prevent similar recurrences. On a positive note, we are glad that you recognized the efforts of our dedicated associates. It is rewarding to witness them embody our core hospitality values by efficiently assisting you during this situation. We sincerely hope you will afford us another opportunity to serve you better in the future.Michael Wagner, General Manager

10/10 Excellent

Starsky

Stayed 3 nights in Apr 2024
Response from General Manager on 19 May 2024
Dear Starsky, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Fort Lauderdale Plantation. We look forward to your return and wish you all the best with your future travels.Michael WagnerGeneral Manager

4/10 Poor

Yik Fu

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel facilities old even elevator too
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Yik Fu, Thank you for choosing to stay with us and taking the time to evaluate your visit. Our goal is to provide a memorable and seamless experience to all our guests; therefore, we apologize for not meeting your expectations with the overall look and feel of our property. We regret the disappointment this caused, and we will share your comments appropriately for future modernization plans as we are committed to improving our guest's experience. We are grateful for your valuable feedback and hope you will revisit us for a more gratifying visit.Michael WagnerGeneral Manager

10/10 Excellent

Camera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is positioned conveniently near stores, malls, gas stations, and restaurants. The parking lot has available parking. The area is very clean. Inside of the hotel is very clean and smells amazing. The rooms are always tidy and smells great as well. Soft beds, clean sheets and towels. I loved staying here.
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Camera, Being a part of your delightful sojourn is the greatest compliment, and we are glad you enjoyed so much about your time with us. Thank you for highlighting our impeccably maintained property, its central location, and the comfort and convenience provided by our well-appointed accommodations and amenities. Your positive feedback about these essential guest experience areas is truly invaluable to our team. It would be a pleasure to welcome you back, so please return soon for another exceptional stay at the Courtyard Fort Lauderdale Plantation.Michael Wagner, General Manager

4/10 Poor

Christopher

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I was disappointed with my stay at Courtyard. I have stayed there several times a year since 2015, even in 2020-2022 during Covid. This most recent time, my room wasn’t very clean (stained sheets/bedding, coffee spill/stain on the wall (which I cleaned), and the biggest shock - cockroaches! When I contacted the onsite staff they were unsympathetic and unapologetic. After several calls to reception, I decided to change rooms. I sent the manager Nicole an email and she replied and basically said, she’ll contact pest control, and that was it. Overall a very disappointing experience.
Stayed 5 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Christopher, Thank you for your loyalty to our hotel and for the taking the time to post your feedback. We deeply regret that we fell short of meeting your expectations during this visit. Your past great experiences mean a lot to us, and we are genuinely sorry for the issues you encountered in your room. Moreover, we regret the specific concern you outlined. Your comments have been noted, and we assure you to relay them to the appropriate individuals. Your patience is valued, and we hope to be of your service again. Michael Wagner,General Manager

10/10 Excellent

Quynh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Christopher was great
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Quynh, We are honored by your gracious review of Courtyard Fort Lauderdale Plantation. Team members like Christopher epitomize the passionate and dedicated spirit of service that we uphold. Your compliments will certainly be shared with him, and we are thrilled that our attentive hospitality was the highlight of your stay. We enjoyed having you as our guest and look forward to welcoming you back soon.Michael Wagner, General Manager

10/10 Excellent

Franzisca Charmaine, Saint Maarten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located but wished it was mentioned that they are doing constructions outside the lobby
Stayed 3 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Ms. Charmaine, Thank you for choosing Courtyard Fort Lauderdale Plantation and for highlighting our convenient location, which we believe is one of our many attractive features. However, we understand you may not have been aware of our ongoing exterior renovations intended to elevate your future stays, and we sincerely regret any inconvenience this might have caused you. Transparency is a core value for us, and details regarding these enhancements are clearly listed on our website for guest reference prior to booking. We look forward to welcoming you back and showcasing the improvements on your next visit.Michael Wagner, General Manager

8/10 Good

Jean Maurice Herrmann

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 5 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Ms. Hermann, Thank you for sharing your wonderful review of Courtyard Fort Lauderdale Plantation. We are delighted to hear that you found our location to be convenient! Our hotel near Fort Lauderdale, FL, offers easy access to a variety of attractions, including Hard Rock Stadium, Jacaranda Golf Club, Nova Southeastern University, Westfield Broward Mall, and Sunrise, FL. We hope you had the chance to explore these destinations and enjoyed your stay with us.Michael Wagner,General Manager

8/10 Good

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue was the shower water was not hot.
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Alexis, Thank you for taking the time to share your feedback with us following your recent stay at Courtyard Fort Lauderdale Plantation. We are glad to know that you had an overall positive experience, but we are sorry for the inconvenience you encountered with the shower water temperature. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Michael Wagner,General Manager

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and our room is great. The receptionist who checked us in was friendly and professional.
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Janet, Thank you for selecting Courtyard Fort Lauderdale Plantation for your recent stay. We are delighted to hear that our well-maintained accommodations and exceptional hospitality exceeded your expectations; furthermore, we appreciate your acknowledgement of the courteous and efficient service provided by our front desk associate during your check-in process. We take pride in our commitment to creating memorable experiences for all our guests, and we are thrilled to have achieved this during your time with us. We appreciate your feedback and look forward to your next visit.Michael Wagner, General Manager

8/10 Good

Charles, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Charles, We are pleased to receive your kind rating for Courtyard Fort Lauderdale Plantation. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way. Michael Wagner, General Manager

10/10 Excellent

Terica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stag was very pleasant but love want close enough to beach and no free shuttle.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Terica, Thank you for choosing Courtyard Fort Lauderdale Plantation and taking the time to post a review. We are glad to know that you had a pleasant stay at our hotel. However, we regret that we did not meet every expectation. We appreciate your feedback, and we hope to see you again during your next visit to our city.Michael Wagner General Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior is deceiving. The hotel is much nicer than it looks from the outside. We had a wonderful King Suite, everything new and updated. Tons of room. We only stayed there three nights but it would have been a great room for an extended stay. Would definitely rebook this hotel for a return stay.
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear David, Thank you for choosing Courtyard Fort Lauderdale Plantation and for your great review. We are thrilled to read about your enriching stay and how much you enjoyed our renovated contemporary rooms outfitted with all the comforts of home. Thank you again for sharing that you will be returning in the future. It will be our pleasure to host you again for a longer time. Michael Wagner, General Manager

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Wade, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Fort Lauderdale Plantation; we look forward to seeing you again soon. Michael WagnerGeneral Manager

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed a short time because near airport
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Joanne, Thank you for choosing Courtyard Fort Lauderdale Plantation for your recent stay and for taking the time to leave us a positive review. We are glad to hear that our convenient location near the airport suited your needs. We look forward to welcoming you back for a longer stay, allowing you to fully experience all that our hotel has to offer.Michael Wagner, General Manager

10/10 Excellent

WARREN, Christiansted

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect accommodation
Stayed 3 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Warren, Thank you for choosing Courtyard Fort Lauderdale Plantation. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and look forward to welcoming you back soon.Michael WagnerGeneral Manager

6/10 Okay

Katiana

I couldn't sleep too much nose from next door , and I left before the night.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Katiana, Thank you for sharing your recent experience with us. We deeply apologize that you were not able to get a good night's sleep due to noise from the neighboring room and that you left us earlier than expected. Your comfort and rest are of utmost importance to us, and we regret that we fell short in ensuring a peaceful environment during your stay. We take such matters seriously and would like to let you know that for future visits, our front desk is available around the clock to help make you as comfortable as possible. We hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future.Michael Wagner, General Manager

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Ghj
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Carl, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Fort Lauderdale Plantation, and we look forward to your next stay with us.Michael Wagner, General Manager

10/10 Excellent

Vanessa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Vanessa, Thank you for choosing Courtyard Fort Lauderdale Plantation and sharing your experience. Ensuring the safety and security of our guests is our utmost priority, and we are pleased to know that you had a comfortable and secure experience with us. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Michael WagnerGeneral Manager

6/10 Okay

Sanket

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The front desk can be welcoming. Property was old and needs a upgrade. The decor and room furnishings looked dated. The carpet looked dated and needs a upgrade.
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Sanket, We apologize for anything other than a completely satisfying stay, and we regret the disappointment you experienced with our front desk service. You have our assurance that this is not typical of our hotel, and will be addressed appropriately. That said, we appreciate your comments regarding the updates needed, as we understand you were looking for a more modern experience. It was a pleasure hosting your visit, and we hope you will visit us again in the future.Michael Wagner, General Manager

2/10 Terrible

Adolfo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not have a room available when I arrived had to go else where.
Stayed 1 night in Feb 2024
Response from General Manager on 9 Mar 2024
Dear Adolfo, We want to extend our apologies for not being able to provide you with a room. Although this is not a normal occurrence, we completely understand your frustration regarding the situation. We are grateful that you brought this concern to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Michael WagnerGeneral Manager

8/10 Good

Virtue

Stayed 3 nights in Feb 2024
Response from General Manager on 27 Mar 2024
Dear Virtue, Thank you for your kind rating. We are glad you had such a positive experience during your time at Courtyard Fort Lauderdale Plantation, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best. Michael Wagner, General Manager

8/10 Good

Marjorie, Fredericksburg

Travelled with family and small children
Liked: Cleanliness
It was overall comfortable
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Marjorie, We are delighted you chose to stay with us at Courtyard Fort Lauderdale Plantation and appreciate your nice rating. We want to be a true home away from home for travelers, so we are delighted to see that your overall experience with us was satisfactory. It was a pleasure hosting you, and we look forward to having the opportunity to welcome you again soon. Michael Wagner, General Manager

8/10 Good

Stuart Alexander

Travelled with family
Liked: Staff & service
Staff was excellent
Stayed 6 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Mr. Alexander, Thank you for being our guest at Courtyard Fort Lauderdale Plantation. We are pleased you had an excellent stay and that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again.Michael WagnerGeneral Manager

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable enjoyed my stay
Stayed 3 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Donald, Thank you for staying with us and also for the kind review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our well-kept property. We look forward to seeing you again soon, and we wish you all the best with your travels. Michael WagnerGeneral Manager

10/10 Excellent

SUZANNE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Very clean and check in was fast and very friendly.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Suzanne, Thank you for being our guest at Courtyard Fort Lauderdale Plantation. We are pleased you had an excellent stay and that our well-kept property met your expectations. It is great to see that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again.Michael WagnerGeneral Manager

10/10 Excellent

Margo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
In a safe area and very clean
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Margo, On behalf of all of us at Courtyard Fort Lauderdale Plantation, thank you for the generous review. We are very glad you enjoyed our well-kept property and location. Thank you for choosing us for your visit to Fort Lauderdale, and we look forward to accommodating you again soon.Michael WagnerGeneral Manager

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Phil, We are thrilled you had an excellent stay at Courtyard Fort Lauderdale Plantation, and we appreciate the high rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Michael WagnerGeneral Manager

2/10 Terrible

Melissa

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No Hospitality
My reservation was not honored. I reserved a King bed and was given 2 double and told that the hotel had overbooked. There was no consolation. I was told by Hotels.com that maybe I could be moved the next day - why would I want to pack up and move again... I was attending a medical conference all day the next day so that was not a solution. There was no offer for anything from your staff. The gym was closed all but one day that I was there. My door jam froze and I called for help. The desk personnel were not helpful and no one came - after 10 minutes the lock reset itself. You completely missed the definition of hospitality - it did not exist.
Stayed 4 nights in Feb 2024
Response from Assistant General Manager on 21 Feb 2024
Dear Melissa, Thank you for evaluating your recent stay with us. We sincerely apologize for not being able to provide you with the room you reserved. Overbooking is a rare occurrence that we strive to prevent at all costs. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. We certainly understand the frustration it may have caused and appreciate your patience in this matter. Guest feedback gives us valued insight to improve our guest experience; therefore, we appreciate your comments. Thank you again; we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest. Best regards,Melissa PageAssistant General Manager

10/10 Excellent

Leona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property. Staff, cleanliness, convenience and safety.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Leona, Thank you for taking the time to review your stay with us at Courtyard Fort Lauderdale Plantation. We are glad to know our prime location was ideal for you and that you were impressed with our well-kept property and cordial associates. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Michael Wagner,General Manager

10/10 Excellent

Mark, Riviera Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff and good location.
Stayed 3 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Mark, Thank you for sharing your gracious review of Courtyard Fort Lauderdale Plantation. We enjoy providing our guests with everything they need for a perfect stay, including our clean and fresh accommodations and excellent service. We are pleased that you had a memorable visit and enjoyed our excellent hospitality. It was our pleasure hosting you, and we invite you to revisit us soon.Michael WagnerGeneral Manager

10/10 Excellent

Timothy

Good before a cruise.
Great place to stay the night before departing on a cruise from Ft Lauderdale. Newer property in better than average condition. Like most Courtyards, breakfast not included but there is a small cafe on the premises. Next to Broward Mall with a few chain restaurants.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Timothy, Thank you for reviewing your stay with us at Courtyard Fort Lauderdale Plantation. We are glad you discovered our property to be the right choice for your pre-cruise visit. We are committed to giving our guests a comfortable and well-kept property, hence, we are happy you loved our well-maintained place. We are also pleased that you mentioned our onsite cafe and that our proximity to Broward Mall worked in your favor. It was a delight having you as our guest, and we look forward to your visit again.Michael Wagner,General Manager

8/10 Good

michael

Stayed 2 nights in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Michael, Thank you for choosing Courtyard Fort Lauderdale Plantation. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Michael WagnerGeneral Manager

6/10 Okay

charles

Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Charles, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Michael WagnerGeneral Manager

10/10 Excellent

Duron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Great Staff also Felt very comfortable and at Home. One of the beat Hotels by far down south
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Duron, Thank you for taking the time to share your feedback regarding your recent stay at Courtyard Fort Lauderdale Plantation. Our dedicated team is committed to going the extra mile to ensure you feel at home, and we are delighted to hear that you found their service to your liking. We appreciate your compliments and look forward to welcoming you back the next time you are in the area.Michael Wagner,General Manager

8/10 Good

Stephanie N

Travelled with family
Liked: Cleanliness, property conditions & facilities
..
Stayed 4 nights in Dec 2023
Response from General Manager on 8 Feb 2024
Dear Stephanie N, Thank you for choosing Courtyard Fort Lauderdale Plantation. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Michael WagnerGeneral Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Dear Donald, We are thrilled you had an excellent stay at Courtyard Fort Lauderdale Plantation, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Michael WagnerGeneral Manager