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Reviews of Candlewood Suites Fort Collins, an IHG Hotel

2.5 out of 5
Candlewood Suites Fort Collins, an IHG Hotel
314 Pavilion Lane, Fort Collins, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 372 out of 567 reviews" "
Rating 8 - Good. 142 out of 567 reviews" "
Rating 6 - Okay. 34 out of 567 reviews" "
Rating 4 - Poor. 12 out of 567 reviews" "
Rating 2 - Terrible. 7 out of 567 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Wesley

Liked: Cleanliness, staff & service, amenities
I was forced to stay in a different room than what I had booked. I ended up having to stay in a handicap room with a very slow draining shower that also caused water to splash on most of the bathroom floor. The beds are pretty hard and not very comfortable. I liked the restaurants in the area such as Cafe Rio and there is also a goodwill across the street for easy thrifting.
Stayed 2 nights in May 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot tonstay
Stayed 1 night in Feb 2024

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here a few times, and every time is so nice. Quiet area, friendly staff, clean rooms!
Stayed 1 night in May 2024

10/10 Excellent

sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
attitude and helpfulness of the staff
Stayed 3 nights in May 2024

10/10 Excellent

José

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms. Kitchenette. Free laundry. Free coffee. Well equipped fitness centre. Very clean. Not an aged look. Awesome place.
Stayed 2 nights in May 2024

10/10 Excellent

Diane M.

Travelled with family
Liked: Amenities
Donna was awesome!! The whole staff at the front desk and maintenance man out did themselves! We had the banquet room and again Donna was super helpful. She took care of everything so we could enjoy our graduation. Couldn’t have pulled it off without her and her team. The best of the best😊❤️
Stayed 1 night in May 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were the hardest I've ever slept on, and my body did not like that. There was a hair on my pillow and one in the shower. Otherwise, the hotel was great. Love having a kitchen. The location was convenient to shopping and right next to a grocery store. The check-in gal was top-notch.
Stayed 2 nights in May 2024

10/10 Excellent

Joel

Liked: Staff & service, amenities, property conditions & facilities
Great location. Quiet. Nice room.
Stayed 2 nights in May 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the money.
Stayed 3 nights in May 2024

10/10 Excellent

Peggy

Liked: Amenities
Excellent…..central location clean Friendly helpful staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Kirby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These beds are solid as a rock. Hard to sleep. Also I hate hair and there was hair in the bathroom. Not a huge deal considering I clean and disinfect since the pandemic.
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found my new favorite place to stay when in town. Lots of close by food and shopping. Great location
Stayed 3 nights in Apr 2024

6/10 Okay

Brett

Travelled with family
Kitchen unique
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Stayed 2 nights in Apr 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Ruth, Fort worth

Stayed 1 night in Apr 2024

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and convenient location for visiting Colorado State University.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ben and Athena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice kitchen area and the staff were kind and accommodating.
Stayed 1 night in Apr 2024

8/10 Good

Elias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accommodating and friendly.
Stayed 4 nights in Apr 2024

10/10 Excellent

Cheryl

Stayed 1 night in Mar 2024

10/10 Excellent

Dale

Travelled with partner
We have stayed at this motel before. It is one of the less expensive of the choices in Fort Collins and one of the best. The property is easy to get to and is right next door to a grocery store. The room has a small kitchenette with a full size refrigerator, dish washer and plates and utensils for cooking and eating. The Wi-Fi is fast and it has a good exercise room. I would highly recommend this motel to anyone staying in Fort Collins.
Stayed 2 nights in Mar 2024
Response from Donna on 8 Apr 2024
Hi Dale,Thank you for taking the time to tell us about your experience at Candlewood Suites Fort Collins. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excellent

Meryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jasper

Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Stayed 3 nights in Mar 2024

6/10 Okay

Lois

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall my room was great and very quiet. My only complaint was the terrible smell in the hallway. It was bearable as it was a short distance to the stairwell and only the hallway on the floor my room was located had the horrible smell of moth balls/vomit. If it wasn’t for the smell I would have given a higher rating.
Stayed 3 nights in Mar 2024

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, very friendly staff, clean
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Doraly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: the beds were very firm, hotel is starting to show some wear but nothing was dirty Pros:rooms were very spacious, direct TV in the rooms, the staff was so accommodating and always friendly. Our son had gotten sick and we needed new sheets at midnight and staff took care of that immediately
Stayed 2 nights in Feb 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, easy to find. Lots of shops & places to eat close by!
Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick check in.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer, Pueblo

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms and comfortable beds. Located within walking distance of a grocery store. *Please note, there is no pool/hot tub on the property, nor is there “guest access” to a pool anywhere (despite what is advertised, and much to the dismay of my 8 year old).
Stayed 2 nights in Feb 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean room. It even had a pleasant smell, will stay again!
Stayed 2 nights in Feb 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Stayed 2 nights in Feb 2024

8/10 Good

Kaleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice sized rooms.
Stayed 1 night in Feb 2024

10/10 Excellent

Marcel, Appleton

Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Tatia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large one bedroom
Great large one bedrooms with a full kitchen.
Stayed 3 nights in Jan 2024

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was really good. The gentlemen on the 3rd shift was super nice and helpful. The one thing that I did not like was the bed. It was a little too hard for me.
Stayed 3 nights in Dec 2023

10/10 Excellent

Elaine, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

john, pataskala

Stayed 1 night in Dec 2023

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood Suites is a great place to stay.
Our stay was really good, our room was ready when we checked in. I requested a third floor room and that’s what we got right in the center front of the building. We had a king size bed with a living room area. The room was clean and had everything we needed and they also came in once a cleaned the room. The staff was very friendly and got you anything that you needed.
Stayed 8 nights in Dec 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely will stay here again. Clean comfortable quiet
Stayed 1 night in Dec 2023

6/10 Okay

Alandra

Liked: Cleanliness, staff & service, property conditions & facilities
Christmas in a hotel...
My husband and I stayed Christmas Day and checked out the 26th. Although check in was easy and the front desk clerk was very nice when we got to our room we found that the TV didn't work so all we had were movies on a DVD player and the air didn't blow so we cracked the window but with the wind that got annoying. Wish our stay was a little bit more accommodating but for the price and the time we were there it was an ok stay. Might check the appliances before we bring bags into room next time first.
Stayed 1 night in Dec 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Donna is fantastic!
Stayed 2 nights in Dec 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
Stayed 1 night in Dec 2023

8/10 Good

Cindi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No luxury but great for price.
It was a nice area to stay. Beds just okay, but room space was nice- kitchen area very nice. We had room for us and another family member ( ours had terrible lingering cooking odor even though kitchen looked clean. But it was nice for price with good location and for that reason Od stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a supermarket a 5 minute walk away. The free laundry facility downstairs is so great, the kitchen had everything we needed to make meals, and the staff was friendly and helpful.
Stayed 2 nights in Dec 2023