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Reviews of Pegasus International Hotel

2.5 out of 5
Pegasus International Hotel
501 Southard Street, Key West, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 364 out of 915 reviews" "
Rating 8 - Good. 306 out of 915 reviews" "
Rating 6 - Okay. 138 out of 915 reviews" "
Rating 4 - Poor. 61 out of 915 reviews" "
Rating 2 - Terrible. 46 out of 915 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natalia very attentive she showed us the whole facility and all the amenities. It’s very convenient to everything and the parking too.
Stayed 3 nights in May 2024

8/10 Good

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There are blinds on the window, but no blackout curtains. On the good side the pool and area around it was kept very clean.
Stayed 3 nights in May 2024

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and a balcony overlooking Duval. Very comfortable bed and spacious room. I’ll definitely stay here again!
Stayed 2 nights in Apr 2024

10/10 Excellent

michel, st-urbain 1

Travelled with group
Liked: Amenities, property conditions & facilities
A1
Stayed 1 night in Apr 2024

2/10 Terrible

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the WORST place I’ve EVER stayed at the lobby had no air the rooms were NOTHING like the pictures and the pool and hot tub were DISGUSTING!! I’d NEVER stay there again!!! Worst experience I’ve EVER had!! Spend the extra money to stay somewhere else!!!
Stayed 2 nights in Apr 2024
Response from front desk on 25 Apr 2024
Thanks for you feedback and opinion.

4/10 Poor

Sharon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Comforter was torn and in poor shape. Towel rack in bathroom fell off wall every time you hung a towel on it. Water pressure in shower was very poor.
Stayed 4 nights in Apr 2024
Response from front desk on 23 Apr 2024
Than you for your feedback.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. Staff was friendly and wonderful. Overall very pleasant stay.
Stayed 1 night in Apr 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at a good price. Excellent people watching from the rooftop.
Stayed 4 nights in Mar 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

8/10 Good

Alan

Stayed 2 nights in Apr 2024
Response from front desk on 23 Apr 2024
Thank you for your feedback we highly appreciate it.

10/10 Excellent

Said

Stayed 1 night in Mar 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

2/10 Terrible

Chad

Disliked: Staff & service, property conditions & facilities
Over priced for absolutely nothing to work and the staff knows it too. That’s why they’re so rude to you. I’ve never been treated like that. I cannot believe they are able to get away with running a business like that. My only guess is it’s because us from out of state come in and don’t know be warned this place is terrible
Stayed 1 night in Mar 2024
Response from front desk on 23 Apr 2024
Than you for your feedback.

10/10 Excellent

WAYNE S

Liked: Cleanliness, staff & service, property conditions & facilities
We had to arrive late on Saturday night and the after hours Manager Natalia was so helpful. She even called us prior to arriving to let us know that she was there to help us when we arrived. The Hotel was great. It was central to Duval Street and made it easy to find restaurants, shopping and entertainment. The staff was helpful in letting us know things to do in the area. We feel in love with Key West and hope to go back again. And we will stay at the Pegasus International Hotel.
Stayed 2 nights in Mar 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

6/10 Okay

Kristi

Travelled with family
Disliked: Amenities, property conditions & facilities
I booked this hotel solely for location. Location is fantastic . Beyond that, 2 star hotel that charges $512 a night because it is on Duval Street. The only other good thing , it has its own private parking which is included a block away. It was a special occasion and we wanted to be on Duval.I wouldn’t do it again . I would stay at a nicer hotel ( for less money) and Uber instead.
Stayed 1 night in Mar 2024
Response from front desk on 23 Apr 2024
Than you for your feedback.

10/10 Excellent

mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. Hotel was nice and the staff was the best.
Stayed 2 nights in Mar 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they had available parking and it was in walking distance to everything. I also enjoyed the hot tub.
Stayed 2 nights in Mar 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

10/10 Excellent

Timothy

Travelled with group
Location
Stayed 4 nights in Mar 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from f on 23 Apr 2024
Than you for your feedback we highly appreciate it

2/10 Terrible

Hussam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel smelled like mold, the room even more pronounced. Bathroom door, and ceiling were bubbling up. The room floor was almost wet due to condensation. Room windows were screwed on so they couldn’t be opened to give you a relief from the mold smell. A couple of the towels in the room were so old/overused that they were almost see through, one had an inch diameter whole. One of the worst North American hotels that I’ve ever stayed at. You get all these perks for $600 USD per night!
Stayed 1 night in Mar 2024
Response from front desk on 23 Apr 2024
Than you for your feedback.

10/10 Excellent

marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale rooms. Roomy pool area on second floor with ample seating for relaxing or sunbathing. Warm pool. Exterior door always secure after business hours. Within walking distance to many bars and restaurants. On the corner of Duval Street amongst all the action. Luggage rack in the room as well as two drawer chest of drawers. Small desk for remote work.
Stayed 3 nights in Mar 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

10/10 Excellent

Janet

Stayed 3 nights in Mar 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

8/10 Good

Judith

Stayed 2 nights in Feb 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

10/10 Excellent

Dorothy, Lindenwold

Liked: Cleanliness, staff & service, property conditions & facilities
Location!!
Stayed 3 nights in Feb 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

6/10 Okay

Ryan

Travelled with group
Hot tub was cold, other wise great place to stay
Stayed 2 nights in Feb 2024
Response from front desk on 23 Apr 2024
Than you for your feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, convenient parking. Right in the middle of Duval St.
Stayed 2 nights in Feb 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The hotel is freshly updated but not a fancy place. Simple and clean. Close to everything. If you are a light sleeper look elsewhere. No complaints just information.
Stayed 4 nights in Feb 2024

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was nothing like shown. It was upstairs in a closet like area. After a rain storm we waded through water trying to get into hotel. Window air conditioning,Noisy, Rooms beside us was making so much noise, kept us up. Only 2 towels in the room, We were not happy and checked out after one night. Even though we paid a high price for that room, We are finally booked somewhere else that’s actually up to our expectations and we will never return to that hotel again.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
I paid extra for an Executive King bedroom which showed a spacious room with a sofa...The king bedroom we were given did not have enough room for an armchair let alone a sofa...When I asked at the Front Desk, the lady told me all the King rooms were the same size...I replied that the hotel was therfore engaging in misleading advertising...We did not receive the room that we paid extra for, which to my mind is sharp business practice on the part of the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ritalina, miami

Stayed 1 night in Feb 2024
Response from front desk on 23 Apr 2024
Than you for your feedback we highly appreciate it

8/10 Good

Radyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and parking included
Stayed 4 nights in Feb 2024

6/10 Okay

Kristi

It was fine. The most disappointing part was the shower only had hot water for literally a minute and then it was cold!
Stayed 3 nights in Feb 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Perfect location to walk Duval street, beaches, southern most point, Hemingway House. Nice welcome after hours, and parking included just down the street. Did not eat breakfast so no reviews for that but pool area and hot tub nice with over view of Duval Street. Room and bathroom was small but we didn’t go to Key West to stay in our room. Not very good water pressure in shower but beds were comfortable.
Stayed 2 nights in Feb 2024

8/10 Good

Dinah

Liked: Property conditions & facilities, room comfort
Clean and comfy, only missing the KW Charm
Very clean and comfortable. Location is perfect. The bed was very comfy. The bathroom was nice with great water pressure. The only negatives… Lack of charm. If you want a clean and comfy place to fall, this is it. If you want to feel the vibe and charm of Key West, this isn’t it. The entire property is concrete. There is no greenery. Only other negative is the temp of the hot tub. It was more like warm bath water.
Stayed 4 nights in Feb 2024

4/10 Poor

Jonathan Tyler

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No service after 6 pm They would not answer the phone at all during the day . No soap in shower very poor service. Very loud area Will not stay there again
Stayed 4 nights in Jan 2024

10/10 Excellent

Ruud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with an own parking lot. Everything you want to see is on walking distance.
Stayed 1 night in Feb 2024

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, boutique hotel near Duval Street. Although we did not get to enjoy the rooftop pool and seating due to time constraints, it looked inviting!
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This hotel was very convenient to everything Key West One major issue is noisy!! Bring earplugs you’ll be ok
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property in Great Area
Outstanding location in heart of old town KW. Comfy, compact room as is typical in this part of town. Plumbing worked great; not assured in the keys. Expensive but that’s also typical in old town. We will be back!
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Liked: Staff & service
Stayed 3 nights in Jan 2024

6/10 Okay

carey

Disliked: Cleanliness, property conditions & facilities
Over priced and dirty.
Stayed 2 nights in Jan 2024

8/10 Good

Gary, Waupaca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. Loved the rooftop patio.
Stayed 2 nights in Jan 2024
Response from Front desk on 24 Jan 2024
Good day, thanks for sharing your feedback we appreciate it.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Solid room for a good price. Right on duval, which is where you want to be. The street noise at night didn’t keep me up at all. Wasn’t bad. Would recommend.
Stayed 9 nights in Jan 2024
Response from Front desk on 24 Jan 2024
Thanks for sharing your experience we appreciate it.

10/10 Excellent

Kristin

Stayed 3 nights in Jan 2024
Response from Front desk on 25 Jan 2024
Good day, thanks for sharing your feedback we appreciate it.

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Not the nicest room
Stayed 1 night in Jan 2024
Response from Front desk on 24 Jan 2024
Thanks for sharing your experience we appreciate it.

8/10 Good

Sharon

Stayed 3 nights in Jan 2024
Response from Front desk on 24 Jan 2024
Thanks for sharing your experience we appreciate it.

2/10 Terrible

Rhonda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, the person checking us in acted like we were bothering her. After getting into our room, we found disgusting linens on the bed. I wouldn’t let my dog sleep in that. We immediately told the front desk and they changed them. I was so uncomfortable and didn’t want to stay on this dirty hotel, but our reservation was non refundable.
Response from Front desk on 24 Jan 2024
Thanks for sharing your experience we appreciate it.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
Quaint place in the heart of Duval St. If you wanna be in the middle of it all, this is the place!
Stayed 2 nights in Jan 2024
Response from Front desk on 24 Jan 2024
Thanks for sharing your experience we appreciate it.

10/10 Excellent

Pamela

Stayed 2 nights in Jan 2024
Response from Front desk on 24 Jan 2024
Thanks for sharing your experience we appreciate it.

6/10 Okay

John

Disliked: Amenities
Dated and a little dusty. Small bathroom.
Stayed 1 night in Jan 2024
Response from Front desk on 24 Jan 2024
Thanks for sharing your experience we appreciate it.

10/10 Excellent

Patti

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pegasus is more like a B&B. The continental breakfast is limited, as most continental breakfasts are, but it was adequate and got us ready to go touring. Everyone is really nice and the location is EXCELLENT!
Stayed 3 nights in Jan 2024
Response from Front desk on 17 Jan 2024
Good day, thanks for sharing your experience we appreciate it.