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Reviews of Hotel Jaguar Inn Tikal

3 out of 5
Hotel Jaguar Inn Tikal
Tikal national park, Flores, Peten

Reviews

7.8

Good

Rating 10 - Excellent. 53 out of 148 reviews" "
Rating 8 - Good. 50 out of 148 reviews" "
Rating 6 - Okay. 27 out of 148 reviews" "
Rating 4 - Poor. 9 out of 148 reviews" "
Rating 2 - Terrible. 9 out of 148 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sally Samantha

Travelled with partner
Liked: Staff & service
As an Eco lodge the facilities are understandably basic, but the environment makes up for this in spades - just sitting eating our breakfast we could hear howler monkeys and all sorts of bird song including woodpeckers turkeys and toucans. We were even visited by a family of spider monkeys who came down for a drink. Be aware - it’s in the jungle with the heat and humidity that goes with the territory but the bonus is being on the gateway to the National Park and trekking distance to the Mayan ruins at Tikal.
Stayed 4 nights in May 2024

6/10 Okay

LILIAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Perfect area to relax nice and quiet only thing I didn’t like was not air conditioning for the hot weather ceiling fan not enough
Stayed 2 nights in May 2024

8/10 Good

MARIA DE LOURDES, Rocklin

Travelled with partner
Liked: Staff & service, amenities
The hotel is nice and particularly convenient for Tikal tours. If you're planning sunrise and sunset tours, this hotel could be your best option as it's within walking distance of the park entrance. However, the facilities are somewhat dated; for example, our shower was broken, which could be hazardous if you have children. Despite this, the eco experience is fantastic! We visited in March, and although there's no AC, the temperatures were high. The fan provided wasn't sufficient during the day, so we spent most of our time outside enjoying the surrounding areas. Thankfully, we had a great experience observing the local wildlife, and the people were friendly and welcoming. The restaurant food is excellent, and we highly recommend dining there at least once. Alternatively, there are typical food options nearby, but be aware that most places close at 6pm due to sunset and limited energy usage. Despite the room being a bit warm, we had an amazing experience exploring Tikal both in the morning and at night. The service at the hotel was exceptional!
Stayed 2 nights in Mar 2024

6/10 Okay

Esvin

Stayed 1 night in Apr 2024

8/10 Good

ALONSO MORALES

Liked: Cleanliness, staff & service, property conditions & facilities
great location next to tikal
Stayed 1 night in Mar 2024

10/10 Excellent

Esmeralda, Los Angeles

Travelled with family
Muy limpió y el personal muy agradable. La comida tenía muy buen sazón.
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

curtis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people good food clean environment. Very nice to be at entry gate . The staff was very polite and also helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vahy W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , In the middle of the rain forest steps away from the Tikal ruins . The restaurant has great food , reception very helpful , other observation, bring cash and buy tickets before you get there no credit card accepted in gift shops . Rain gear is suggested . There is entrance fees to rain forest in local money and not credit card or dollar
Stayed 1 night in Feb 2024

10/10 Excellent

Vivienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really good place to stay in Tikal
We were very happy to stay here---it's the closest Inn to the actual site. The staff are friendly and helpful and do speak some English (because alas we speak very little Spanish). We ate at their restaurant too, and the food was fine. We had a room upstairs in the one building---it's fairly basic but quite comfortable, and the ceiling fan made the temperature bearable. They also organized a shuttle from and back to Flores airport, which is very useful. Sitting on their small outside patio listening to the sounds of the jungle in the evening was really fantastic.
Stayed 2 nights in Feb 2024

8/10 Good

Alvin, SOMERSET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for Tikal. Rooms are adequate and food good. You ARE in the jungle, you understand.
Stayed 1 night in Jan 2024

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fun jungle experience. Decently clean. Bugs to be expected in the environment. :)
Stayed 1 night in Jan 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Li

Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jaguar was amazing!
This is a really nice jungle stay. You’re off the grid, the wifi comes and goes, and there’s no service. But you don’t go to places like this for the connectivity! I think Jaguar has exceptional service, and the rooms are very clean. The food and drinks are unbeatable. You can walk into Tikal and it’s an unbeatable experience. Jaguar offers shuttles from Flores, yes you have to pay, but it’s not much and the drivers are very friendly. I would stay here again in a heartbeat.
Stayed 2 nights in Dec 2023

8/10 Good

YASMIN

Stayed 1 night in Dec 2023

2/10 Terrible

Esteffane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property did not meet expectations
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
We appreciate all feedback, so as to keep improving. However no mention is made regarding what expectations were not met. Nor did we receive any feedback at the hotel.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel. The restaurant meals were excellent. Perfect location, 30 yards from the entrance to TIKAL. Staff was helpful and friendly
Stayed 2 nights in Nov 2023
Response from Manager on 12 Nov 2023
Thank your for your comments. We are happy that you enjoyed your stay @Jaguar Inn Tikal.

8/10 Good

Serafin C

Stayed 4 nights in Sep 2023
Response from Manager on 30 Nov 2023
Thank you for the review, we appreciate your visit, and are happy to hear that you enjoyed your stay.

8/10 Good

Merrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property right by the entrance to the temples. Staff were really friendly and helpful. Do keep in mind that the power goes off at 9pm which means no fans or air-conditioning at night. I wish I had bought along my small portable fan (just would have made the sleeping more comfortable). I was disappointed that the back end system with Expedia had not recorded my booking which mean the staff and I had to find proof in my emails and bank statement of payment when we arrived late. Thank goodness all was sorted the next day by checkout time. Love to go back and have more time exploring.
Stayed 1 night in Sep 2023

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Estuardo, Brighton

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Because the hotel is eco-friendly they cut the electricity atc9:30 pm and was so hot and humid. Not a/c at all very uncomfortable, ano hotel next to this one even have a/c all the time even if they cut the power. A/C with photocells power. I try to book there but was all booked..wonder why.
Stayed 3 nights in Aug 2023
Response from Manager on 22 Aug 2023
Thank you for the feedback. Yes, we are working towards installing solar energy and AC in some rooms. The investment is large, so it takes time, but it will happen. Meanwhile we offer a more budget price, with fan, and no AC.

4/10 Poor

Shari

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Be advised that Expedia does not give all the details around the power shutoff at 10pm and no hot water after 9pm. When a ceiling fan is advertised in the jungle and it’s THE JUNGLE you definitely need air circulation. The restaurant was mediocre at best and expensive, but it was nice to have an option on site. We ended up checking out a day early of our 2 day stay to change to a hotel in El Remate - Las Gardenias with AC and slept much better there and there were many more food options in El Remate.
Response from Manager on 6 Aug 2023
Thank you for the feedback.It is important to find out as much about a destination before traveling, so as to have the right expectations. We are an ecolodge with limited but comfortable services, within a beautiful nature reserve, with exclusive access to Tikal temples. Expecting a cheap service, with TV, 24 hours electricity, fast internet, and Air Conditioning, is not something you will find in Tikal. Being surrounded by nature, easy access to the park and temples, abundant wildlife, and a little disconnect from technology. Recharging naturally. That is what the Tikal experience is about.

10/10 Excellent

eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is next to the entrance of Tikal. The staff is friendly and the dinning is excellent. I will stay again. Bu the pool needs to be updated.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was falsely advertised stating they had a pool when they in fact did not. They also had very dangerous conditions like unsealed windows where a scorpion got inside.
Stayed 2 nights in Jun 2023
Response from Manager on 30 Jun 2023
Sorry, but nowhere on our description on Expedia does it say we have a pool, this information is incorrect.With regards to the scorpion, we are in the middle of the jungle, where all types of insects live naturally. Whilst our rooms keep out most bugs, and the majority of our guests do not have any issues, it is impossible to have a completely sealed room, there would be no oxygen. Having the right expectations for the type of surroundings chosen, goes a long way to enjoying the experience of Tikal. Thank you.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Everything was great considering they run on generator power. The ruins, animals, and vegetation make up for the lack power at night. The staff was great and the food was good as well. Bring bug spray.
Stayed 2 nights in Jun 2023
Response from Manager on 23 Jul 2023
Thank you for the feedback, it is much appreciated.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Bungalows located adjacent to the jungle: Howler Monkey Troupe wake up! Great staff and exceptional vegetarian dinner option! 45 min shuttle to Flores Airport
Response from Manager on 30 May 2023
Thank you, we greatly appreciate the feedback. And are happy to hear that you had a great stay!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
It was great to just walk out your room and enter the tikal ruins.
Stayed 1 night in May 2023
Response from Manager on 20 May 2023
Thank you the feedback. We hope you enjoyed your time in Tikal.

6/10 Okay

Yesenia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Expected it much better then what it was. The staff was really nice!
Stayed 1 night in Apr 2023
Response from Manager on 8 May 2023
Thank you for your feedback. We will continue to improve.

2/10 Terrible

ROCIO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and nice rooms, but the food in the restaurant wasn't that interesting.
Response from Manager on 13 Apr 2023
Thank you, we appreciate your feedback.

6/10 Okay

Esteban

Liked: Cleanliness
Best location if you want to visit Tikal, specially for sunrise. Comfortable rooms but unfortunately the smell coming from the bathroom wasn’t pleasant.
Stayed 2 nights in Mar 2023
Response from Manager on 25 Mar 2023
Thank you for the feedback, we hope you enjoyed your stay, and will look into the bathroom issue.

10/10 Excellent

Richard

Stayed 1 night in Mar 2023
Response from Manager on 24 Mar 2023
Thank your for your feedback. It is much appreciated.

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Manager on 21 Mar 2023
Thank you for the feedback. We are happy that you enjoyed your stay. All the best.

10/10 Excellent

Earl, Twin Falls

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome. Would stay here again.
Stayed 4 nights in Mar 2023
Response from Manager on 20 Mar 2023
Thank you Earl. A pleasure having you stay with us. We are happy to hear that you enjoyed your stay!

8/10 Good

Alejandra

Stayed 1 night in Mar 2023
Response from Manager on 14 Mar 2023
Gracias por calificarnos. Esperamos de que hayan disfrutado de la estadia.

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and mystical experience that can never be met again unless we return. Somewhat lost in time while also at present time. The best opportunity to connect with your inner self and others without technology.
Stayed 3 nights in Feb 2023
Response from Manager on 3 Mar 2023
Thank you for your review. We are happy to hear that you enjoyed your time in Tikal!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modest accommodation, good service and adequate meals.
Stayed 2 nights in Feb 2023
Response from Manager on 25 Feb 2023
Thank you for your review. We are glad that you enjoyed your stay.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great way to enjoy easy access to Tikal National Park. Very friendly, helpful staff!
Stayed 3 nights in Feb 2023

10/10 Excellent

Linda

Stayed 4 nights in Feb 2023

8/10 Good

nicholas

Travelled with group
Liked: Cleanliness, staff & service
👍
Stayed 2 nights in Feb 2023
Response from Manager on 9 Feb 2023
Thank you, we are happy you enjoyed your stay.

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, staff & service
Muy proximo al parque Tikal. Personal amable.

10/10 Excellent

Minghui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel to stay
Nice location, comfortable, clean hotel just nearby the park
Stayed 1 night in Dec 2022
Response from Manager on 10 Jan 2023
Thank you for the feedback. We are glad that you enjoyed your stay!

10/10 Excellent

Jin

Stayed 1 night in Dec 2022
Response from Manager on 31 Dec 2022
Thank you for your review! We hope you enjoyed your stay at Tikal.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely room with a ceiling fan. The shower was good. The dining experience was the best!
Response from Manager on 8 Dec 2022
Thank you for the feedback. We are happy that you enjoyed your stay.

4/10 Poor

Tito

Travelled with partner
Disliked: Cleanliness, staff & service
The Tikal park is across the street and the jungle feeling.
Stayed 4 nights in Sep 2022
Response from Manager on 25 Sept 2022
We are sorry to hear that your stay was not satisfactory, we aim to make all guests welcome and enjoy their stay. Any feedback is welcome so we can know where to improve.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Pleasant stay. Enjoyed the hammocks. Reception arranged guide for sunrise tour and guide was good. Stowed our baggage after checkout. Restaurant was good. Would stay again.
Stayed 1 night in Aug 2022
Response from Manager on 17 Aug 2022
Thank you for your review, we are glad you enjoyed your stay. You are welcome any time.

2/10 Terrible

Emily

Travelled with pets, Travelled with group
Disliked: Staff & service
The property did not make it clear that we would need to pass through gates and buy tickets to get into the park before accessing the Hotel. They did not work with our reservation once we were unable to get transport into the Tikal National Park because we had a dog and could not pass through the gates (even though the dog was not staying at the hotel). They were not understanding and did not even try to accommodate the issues we faced. Terrible customer service and communication.
Stayed 1 night in Jun 2022
Response from Edmundo on 13 Jul 2022
I am sorry for your troubles, but I respectfully disagree with what is manifested. We did send detailed information about park entry tickets, in english and spanish, and there is a mention that no pets of any kind are allowed into the park. We did answer all questions regarding this issue once it was brought up on the day of arrival, but unfortunately we are not responsible for the park rules. A refund was requested because the people who had the dog, and who were not staying at our hotel, could not get through. We try to be as understanding as possible, but we cannot answer for third parties, especially if they dont even have a reservation with us. No transfer request was made to get into the park at any time, only a request to cancel and refund.

10/10 Excellent

Juan Ramon

Stayed 1 night in Jun 2022

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the park. Easy walk to entrance of park. Staff is friendly. Room clean. Bedding good. Hammocks outside of room were great. Will go back.
Stayed 1 night in May 2022