Reception
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Reviews of Lilium Hotel

2 out of 5
Lilium Hotel
Via Fiume 17, Florence, FI

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 100 reviews" "
Rating 8 - Good. 52 out of 100 reviews" "
Rating 6 - Okay. 19 out of 100 reviews" "
Rating 4 - Poor. 2 out of 100 reviews" "
Rating 2 - Terrible. 2 out of 100 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for travelers. A walkable distance from main attractions and super close to the train station. Staff is awesome. Highly recommended
Stayed 1 night in Nov 2023

6/10 Okay

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service
Good price. They can do better
Amazing location right next to the Train station. Very welcoming staff and Breakfast was very good. The room and bathroom smelled bad.
Stayed 2 nights in Aug 2023

6/10 Okay

Bing

Travelled with family
Liked: Amenities
They charge us before we were there without notice.
Stayed 2 nights in Jul 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service
The close proximity to the train station is good and bad. Convenient, but brings a seedy feeling around the hotel/building. A homeless guy was sleeping, just outside the front gate to the building, as we left in the morning.
Stayed 1 night in Jul 2023

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Sri Divya Teja

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is terrible. We tried to check in at 8pm. There is no open reception. Every door is closed. No one is answering the phone. Waited 40 min at the door and reception came by with some other people. Seems reception is common for multiple hotels and she stays in a different hotel which was never mentioned nor contact details are provided. The room we got seemed to be the last one and later realized its the worst one. There is no attached bath for this room. This one has a bathroom down the hall and needs to carry a key to open and close it. Which is the same case for your room as well. The bathroom is not even clean. No bath soap or shampoo is provided. Brunch food is decent and in the mornings all doors are open and service is available for check-in. So beware if you are coming in late hours for check-in and be sure your room had an attached bath, not like us.
Stayed 2 nights in Apr 2023

10/10 Excellent

Fransiska

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Ruth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Air condition turned off end of September so it was hot in the room, nice large room but very small old lift.
Stayed 2 nights in Oct 2019

8/10 Good

AP

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice location, not far from the centre & train station; although not well signposted & insufficient amenities.
Stayed 5 nights in Sep 2019

8/10 Good

Morsal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very close to the station which made it so easy for us to navigate to other cities. Also its walking distance to many attractions, there is a close by McDonalds and grocery store. Overall, really nice stay!
Stayed 2 nights in Aug 2019

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Clean. Great staff............................. . ..
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great location, friendly staff big rooms. Good breakfast.
Stayed 2 nights in Dec 2018

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location from the Il Duomo and to to the train station which is just around the corner. Staff was friendly and helpful!
Stayed 2 nights in Oct 2018

8/10 Good

crsgoh, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient & spacious
Conveniently located near train station and supermarket and landmarks. Spacious and clean room. Sound proofing of room is not gd but the area is generally quiet.
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for...
The staff that helped us check in on the first day was very friendly and helpful. We think his name was Raj, but unsure. The hotel said they have air conditioning but it was broken when we were there. The room had a lot of mosquitoes. The bathroom was average, there was an area where there was lots of bug dropping on the ceiling. The bed was dirty, the floor was dirty and everything looked like it hasn’t been cleaned. The hotel looks like a very old beat up building and outdated but the price was decent .
Stayed 2 nights in Nov 2017

8/10 Good

Marcie, Drumheller, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
This hotel is nice and comfortable very close to the train station which was excellent we thought it would be noisier based on other reviews but it was not. Lilium was great walking distance to everything we wanted to see. We stayed for two days and it was sufficient.
Stayed 2 nights in Oct 2017

8/10 Good

Ildiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Location was excellent right next to Santa Maria Novella station.. breakfast was a avarage/ok with cold cuts, sweet pastries, however receptionists could have had a bit better English to communicate with clients.. overall I would say I liked my stay at Lilium hotel..
Stayed 3 nights in Oct 2017

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Florence
Internet was really good, helpful and friendly staff, good breakfast choices. At checkin they gave us a pouch with TV remote, adapter, room control remote and mosquito repellant plug. This was great for keeping everything organized. Also enjoyed having kettle with tea assortment in room.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but construction noises impossible!
Great location 2 mins from the train station and 10 mins to the Duomo. Good clean rooms for the price. Only downside is there was serious construction going on upstairs with drilling and hacking noises that woke us up from 8am in the morning. Impossible to find any peace or rest with the noise, even the staff looked like they had enough of the noise.
Stayed 1 night in Sep 2017

6/10 Okay

Virot

Liked: Cleanliness
Simple stay
The hotel was well located near the train station. Room we got wasn't the room as in the pictures. The bathroom was too small.
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Really nice front desk staff. Breakfast was standard, nothing too over the top, but we didn't go hungry. Can't beat the location right beside the train station and steps away from all of the main attractions.
Stayed 2 nights in Jul 2017

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

8/10 Good

Toh Soon

Liked: Cleanliness, property conditions & facilities
Good location. Room condition ok but a bit small.
Overall is good. Near main train station, very convenient. I would recommend for those who wants to have trip in Florence.
Stayed 1 night in Jul 2017

8/10 Good

Yiu Kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017

10/10 Excellent

MISTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near the Firenze S.M.N. station
The Lilium is a great hotel, right around the corner from the Firenze SMN station.The operators are friendly and accommodating, and they have a beautiful breakfast. There is a/c, a welcome thing in Florence in the summer. I would definitely stay there again.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is near train station. The room is clean and tidy.
Stayed 2 nights in May 2017

8/10 Good

Christina, Indonesia

Liked: Cleanliness, staff & service, room comfort
Good hotel
Hotel is near to train station, 10 minutes by walk or 15 minutes by walk with big luggage like us. They have old lift or elevator but it was actually ok and a bit unique, suitable with the old building where hotel located. They have night time so we need to open the door by ourselves if we come above 10 pm but they have staff that can help if we have difficulty to open the door. We can go to Duomo and around by walk, 10-20 minutes. Florence is beautiful and if I have chance to come to Florence, I will definitely stay in Lilium hotel.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and comfortable room
This room was exactly what I needed. The location was great - right next to the train/bus station and walkable to all the sites. The staff were friendly and accommodating.

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FIRENZELY EXCELLENT!
Amazingly good, excellent staff like Barbara. we recommend Lilium Hotel to anybody..

8/10 Good

Tsz kwong

Liked: Property conditions & facilities, room comfort
Brings you the whole feeling of Firenze
I think it's common in Italy for such B&B style made in renovated old buildings. The building is old and dark. Elevator fails when we arrived. But it's 4 feet and more high window and the extremely tall ceiling is definitely a classic, and it reminds you living in Firenze! Breakfast is never disappointing in Italy

8/10 Good

Polina, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and convinient
had to spent one night near train terminal and Florence center very good location. good value.

10/10 Excellent

Edward Y T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, nice breakfast and helpful staff
The staff are very helpful and friendly. We arrived late in the evening and the staff was still very patient in explaining all the things to us, gave us a quick overview of where to visits, and answered all our queries. The room and toilets were clean and they would keep them clean every day. The breakfast was free. It was rich and delicious, especially they had different choices of juice. Also, they would refill the food and drinks even when it was close to closing time, to ensure we had plenty of food to choose from. The only down side is that our toilet and room was separated. Probably I overlooked it when I did the booking, or the website did not state clearly. Anyway, it was manageable. Therefore, one may need to be careful where the private toilet is when doing the booking. Last but not least, the location is very good. It is near to key attractions and the train station. Also, we joined a local tour to Tuscany, and the meeting point was just below 10 minutes walk away. It was especially good when considering that the journey started at 7:45am. Overall the stay was a pleasant one.
Stayed 5 nights in Sep 2023

4/10 Poor

Cornelia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wir hatten ein Dreibett-Zimmer gebucht. Allerdings wurde uns vor Ort gesagt, dass das Badezimmer außerhalb des Zimmers den Flur runter gelegen ist. Das war in der Beschreibung des Hotels und unserer Buchung nicht erwähnt! Auch der Zustand des Badezimmers war nicht akzeptabel. Es gab andere Zimmer mit mehreren Betten, die alle das Nad im Raum hatten. Uns kam es vor, als hätten wir ein Notzimmer bekommen, weil die anderen ausgebucht waren. Das Zimmer hatte noch nicht mal eine Nummer… Das Zimmer war auch sehr spartanisch eingerichtet. Insgesamt nicht das, was wir gebucht hatten. Auch die Gegend, in der das Hotel liegt, ist nicht die schönste.

8/10 Good

Barbara

Stayed 1 night in Aug 2023

8/10 Good

Kéthévane

Stayed 2 nights in Apr 2023
Response from reception on 21 May 2023
grazie

2/10 Terrible

antonio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
camera squallida, mal tenuta . Tende strappate, buchi nel muro, condizionatore inguardabile, rumorosità ,infissi disastrati, ASSENZA DI BAGNO IN CAMERA!!!! CONDIZIONE NON SPECIFICATA ALL'ATTO DELLA PRENOTAZIONE!! BAGNO ESTERNO ALLA CAMERA AD OLTRE 10 METRI. VERGOGNOSO !! TUBI ESPOSTI , DIMENSIONI FORSE 1 X 2 METRI....
Stayed 2 nights in Mar 2023

6/10 Okay

Florencia T

Travelled with family
Liked: Cleanliness, staff & service
Razonable. Bien ubicado.
En términos generales, el alojamiento fue bueno, si bien sabia las condiciones de la habitación contratada (habitación triple con baño externo, privado) no imagine que el baño estaria tan lejos de la habitación, lo que si destaco es que estaba limpio y ordenado, la una objeción es que la ducha mereceria ser reparada, ya que el agua salia en poca cantidad. El edificio es antiguo, comprensible estando en una ciudad como Florencia. Y el ascensor no funciona (por lo que he leido, hace un tiempo que esta asi y sigue sin ser arreglado), destaco esto porque hay que subir 2 pisos o en su defecto 3 para llegar al alojamiento, asi que no lo recomiendo para ir con personas mayores. Para destacar del alojamiento es la ubicación respecto a la estación de trenes y del centro.
Stayed 2 nights in Feb 2023

8/10 Good

Miriam

Stayed 1 night in Jan 2023

8/10 Good

Guido

Stayed 1 night in Jan 2023
Response from Lilium on 27 Jan 2023
grazie

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zona centrale, stanze pulite e accoglienti, personale gentile, colazione ottima e abbondante. Non comodissimo il bagno fuori dalla stanza e, per le temperature di quest'anno, ambienti troppo riscaldati.
Response from Lilium on 27 Jan 2023
grazie

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

pietro

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Struttura comoda per muoversi in centro, ma un po' datata. Camere con mobili nuovi, ma bagni da ristrutturare. Buona pulizia. Personale gentile, cordiale, disponibile e competente
Stayed 2 nights in Sep 2021

10/10 Excellent

stefano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cerca de la estación central de Florencia, tiene horario de recepción reducido.
Stayed 1 night in Jul 2019

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central
cerca de la estacion, de facil acceso.
Stayed 2 nights in Jul 2019