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Incredible stay in Florence. This hotel was incredible nice, chic and clean. We had the Superior room and it was very spacious, comfortable and the staff made us feel very special. Location is great, close to main train station and various museums, the Duomo, Pinte Vecchio all within walking distance. Highly recommend this hotel. Will be back for sure!
We had a view of the Duomo and Giotto’s bell tower. We were within walking distance of Uffizi Gallery, Boboli Gardens, Ponte Vecchio, and Piazzale Michelangelo. We stayed at the apartment annex that is south of the Arno. We enjoyed the convenience of a fully equipped apartment with a balcony.
Hotel is well located and everything is walkable.
Paolo in the reception was very helpful and informative with tips around the area thank you!! will come back to this hotel again.
The L’Orologio was an absolute gorgeous hotel. It is centrally located and in the middle of a gorgeous piazza. The staff is friendly and knowledgeable. Our room was gorgeous with views of the piazza. The breakfast buffet is amazing and worth every penny, with a view on the top floor overlooking the piazza. Our favorite gelato shop in all of Italy is next door so that’s an added bonus. There are tons of great restaurants nearby that are amazing, too!
The best location, or, perhaps, one of the best to have the experience of Florence to explore every single historical corner on your feet. Very nice people accommodating you.
We stayed in an apartment annexed to the hotel but some distance from it. We took breakfast in a sister hotel close to the Ponte Vecchio which was a five minute walk along the river. All lovely
We stayed there for two nights and we loved it
Staff were very friendly and kind
Breakfast was awesome
Location is just perfect to walk around most of tourist attractions And central station Santa Lucia is just few minutes away from hotel which is so convenient
I will definitely come back here to stay if I visit Florence again
Loved staying at the apartment! Everything is a 15-20 minute walk away. Breakfasts at the hotel were fantastic and the staff could not have been friendlier. Looking forward to our next trip. Thank you!
great location, comfortable beds and great breakfast with lots of variety , could use usb ports as not many electrical outlets , staff very helpful , would definitely recommend!
Great location near train station—a 5 minute walk. Staff friendly and helpful. Breakfast was
Included which was so nice—they brought my husband endless espressos. Very walkable to the main parts of Florence.
Staff was very helpful and guided me through locating and collecting my delayed luggage from the airport. They also recommended shopping nearby so I could buy the necessities I needed until my luggage arrived. Great location and nice common areas. Large bathroom.
This is the best hotel experience we have ever had. Absolutely gorgeous hotel with elegant touches we have not experienced before. Handsome and posh. Lovely, cozy sitting room for guests. Clean and luxurious. Breakfast was incredible, both the setting at the top of the hotel overlooking the piazza, and the amazing spread of food. I had to take photos because I'd never seen anything like it. Amazing. We were so sad to leave and hope to stay here again someday.
This lovely hotel is in the most convenient spot - a close walk to the train station, the Duomo, and all the major historical sites. An abundance of good restaurants surrounds it. The staff is top-notch. I love this hotel and would stay here again many times.
Pros:
location is very close to main attractions, walking distance to the train station, restaurants, gift shops, etc…
Staff is very friendly & accommodating
Cons:
Dark room, poor ventilation & exceptionally poor Wi-Fi.
Neutral:
Breakfast had limited selection.
This was our second stay at this location. Our first experience a couple of years back was entirely different and superb.That was the main reason we chose to stay here again. Paying approximately $900/night one would expect better amenities.
Dear Michelle,Thank you for taking the time to rate our hotel with a perfect 5/5 score. We greatly appreciate your positive feedback and are delighted to know that you had a wonderful experience during your stay with us. We hope to have the pleasure of welcoming you back in the near future.Best regards,
We enjoyed our stay at the hotel.The hotel is in a very nice and convenient location, in the city center and close to the train station. staff is very helpful and friendly.
Suzanne
Stayed 5 nights in Aug 2023
Response from The Management on 2 Sept 2023
Dear Suzanne,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay at our hotel. Our central location and proximity to the train station make it easy for our guests to explore the city. We're glad our staff could contribute to your positive experience. We appreciate your feedback and hope to welcome you back in the future!Warm regards,
Great property. Luxury feel for a good price. We loved our stay here. Would highly recommend.
Govind
Stayed 7 nights in Aug 2023
Response from The Management on 22 Aug 2023
Dear Govind,Thank you for taking the time to share your wonderful experience at our hotel! We're delighted that you enjoyed the luxurious ambiance and had a memorable stay. Your recommendation means a lot to us. We look forward to hosting you again in the future!Warm regards,
Very convenient location that you can walk to anywhere and friendly staff
Hong
Stayed 1 night in Aug 2023
Response from The Management on 22 Aug 2023
Dear Hong,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our convenient location and experienced the friendliness of our staff. Your feedback means a lot to us. We hope to welcome you back again soon!Warm regards,
We stayed in the annex apartment and it was perfect! We loved the location and still having access to hotel amenities. The hotel was very helpful and offered excellent customer service.
Laura
Stayed 3 nights in Aug 2023
Response from The Management on 18 Aug 2023
Dear Laura,Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay in our apartment and that the location and amenities met your expectations. Providing excellent customer service is always our top priority. We hope to welcome you back again in the future!Warm regards,
The property is in the center of everything . All shopping centers are walkable as well as the train station.
ARLYN
Stayed 2 nights in Aug 2023
Response from The Management on 18 Aug 2023
Dear Arlyn,Thank you for taking the time to review our hotel! We're delighted to hear that our central location was convenient for you, allowing easy access to shopping centers and the train station. We appreciate your feedback and hope to have the pleasure of hosting you again soon!Best regards,
Dear Guest,Thank you for your review and perfect score! We strive to provide the best possible service and amenities for our guests. Your kind review mean a lot to us, and we hope to have the pleasure of welcoming you back in the future!Warm regards,
Our family of 4 stayed 4 nights in this beautiful hotel. We were given the family room, which was 2 full rooms with bathrooms, just perfect. The breakfast each morning was delicious. It was in a wonderful location, where we could just step out of the front door and go explore the city. Very convenient to the train depot which we used several times. I cannot wait to return!!!
Dana
Stayed 4 nights in Jul 2023
Response from The Management on 12 Aug 2023
Dear Dana,Thank you so much for choosing to stay at our hotel and for sharing your wonderful experience! We're thrilled to hear that your family enjoyed the spacious family room, our delicious breakfast, and the location. It's heartwarming to know that you had a great time exploring the city and that our proximity to the train station was helpful. We can't wait to welcome you back for another memorable stay. Your kind words truly mean a lot to us!Warm regards,
Property was awesome, the attention to detail in decor was exquisite. Greatly surprised with full breakfast. Walking distance to train station and many amenities. I highly recommend this hotel.
Gabriela
Stayed 2 nights in Aug 2023
Response from The Management on 5 Aug 2023
Dear Gabriela,Thank you so much for your kind words and recommendation! We are thrilled to hear that you enjoyed your stay at our hotel and appreciated our decor and breakfast. We hope to welcome you back soon!Warm regards,
Dear David,We're truly delighted to receive your perfect rating review! Thank you for choosing our hotel and for taking the time to share your positive experience. We're thrilled that our efforts to provide top-notch service and a memorable stay have resonated with you. It's been a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,
10/10 Excellent
Ramon
Travelled with partner
14 Jul 2023
Liked: Property conditions & facilities
We had a chance to stay at the superior apartment next to the Ponte Vecchio. This was an amazing experience. So close to the Uffizi and L’Accadmia. With a full kitchen and balcony you can truly live The Florentine lifestyle during your stay.
Ramon
Stayed 3 nights in Jul 2023
Response from The Management on 4 Aug 2023
Dear Ramon,Thank you for sharing your wonderful experience of staying at our hotel's apartment next to Ponte Vecchio! We are thrilled to hear that you had an amazing time and enjoyed the convenience of being close to Uffizi and L'Accademia. It's great to know that the kitchen and balcony enhanced your experience during your stay. We appreciate your kind words and hope to welcome you back for another memorable visit to our hotel in the future.Warm regards,
6/10 Okay
Bhawna
6 Jul 2023
Liked: Cleanliness
Disliked: Staff & service
Overall fine but TV didn’t work properly and staff didn’t do much to address it.
Bhawna
Stayed 2 nights in Jun 2023
Response from The Management on 4 Aug 2023
Dear Bhawna,Thank you for your feedback on your recent stay at our hotel. We appreciate you taking the time to share your experience with us. We apologize for any inconvenience caused by the TV not working properly during your stay. We truly value our guests' satisfaction, and we regret that our staff did not address the issue promptly. Rest assured, we will address this with our team to ensure that such situations are handled more efficiently in the future. We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.Warm regards,
Dear George,Thank you for sharing your feedback and for choosing our hotel for your stay. We appreciate your review and your suggestions for improvement. If you have any further details or specific suggestions on how we can make your next stay more enjoyable, please don't hesitate to reach out to us directly. We would be delighted to hear from you and work towards providing an even better experience in the future.Warm regards,
Dear Dorin,Thank you so much for your glowing review! We are absolutely thrilled to hear that you had a fantastic experience at our hotel and that you awarded us a perfect 10/10. Our team works hard to provide exceptional service and create memorable stays for our guests. It's wonderful to know that our efforts have made your visit special. We hope to welcome you back again in the future for another outstanding stay.Warm regards,
They have an Excellent Front Desk Staff ready to help for all requests.
Frank
Stayed 4 nights in May 2023
Response from The Management on 4 Aug 2023
Dear Frank,Thank you so much for your kind words! We are thrilled to hear that you found our Front Desk staff to be excellent and always ready to assist with any requests. Our team takes great pride in providing exceptional service to ensure our guests have a wonderful stay. We appreciate your feedback and hope to welcome you back to our hotel in the near future.Warm regards,