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Reviews of Home2 Suites Florence/Cincinnati Airport South, KY

3 out of 5
Home2 Suites Florence/Cincinnati Airport South, KY
7570 Woodspoint Drive, Florence, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 580 out of 828 reviews" "
Rating 8 - Good. 182 out of 828 reviews" "
Rating 6 - Okay. 35 out of 828 reviews" "
Rating 4 - Poor. 19 out of 828 reviews" "
Rating 2 - Terrible. 12 out of 828 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Eslen Gonzalez/GSM on 27 May 2024
.Thank you so much for choosing the Home2 Suites Florence Cincinnati Airport South for your lodging needs! We are so glad we were able to provide you with a clean and comfortable stay! We appreciate the review and look forward to welcoming you back in the future.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and the amenities were excellent
Stayed 1 night in May 2024
Response from Eslen Gonzalez/GSM on 26 May 2024
Thank you for sharing your positive experience at Home2 Suites in Florence near Cincinnati Airport! We're delighted to hear that you enjoyed our amenities like our complementary breakfast, our indoor pool , and our spacious rooms.We strive to provide a comfortable and convenient stay for our guests, and we're glad we hit the mark for you. We look forward to welcoming you back on your next visit!

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was smooth from checking in to chiecking out
Stayed 1 night in May 2024
Response from Eslen Gonzalez/GSM on 20 May 2024
Thank you for your kind words! We're thrilled to hear that everything went smoothly from check-in to check-out. Your positive feedback means a lot to us. We hope to welcome you back soon for another great stay at Home2 Suites in Florence Cincinnati Airport.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Eslen Gonzalez/GSM on 22 May 2024
Good afternoon.Thank you so much for choosing the Home2 Suites Florence Cincinnati Airport South for your lodging needs! We are so glad we were able to provide you with a clean and comfortable stay! We appreciate the review and look forward to welcoming you back in the future.

10/10 Excellent

andres

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 12 nights in Apr 2024
Response from Eslen Gonzalez GSM on 17 May 2024
Good afternoon.Thank you so much for choosing the Home2 Suites Florence Cincinnati Airport South for your lodging needs! We are so glad we were able to provide you with a clean and comfortable stay! We appreciate the review and look forward to welcoming you back in the future.

10/10 Excellent

Robin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and it was decorated very nice.
Stayed 1 night in May 2024
Response from Eslen Gonzalez/ GSM on 12 May 2024
Thank you for sharing your positive experience at Home2 Suites in Florence! We're delighted to hear that you enjoyed our clean rooms.We strive to provide a comfortable and convenient stay for our guests, and we're glad we hit the mark for you. We look forward to welcoming you back on your next visit!

10/10 Excellent

Darren

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Good breakfast, clean rooms, nice pool for the kids, and close access to restaurants.
Stayed 4 nights in May 2024
Response from Eslen Gonzalez/GSM on 12 May 2024
Thank you for sharing your positive experience at Home2 Suites in Florence! We're delighted to hear that you enjoyed the delicious free breakfast, clean rooms, and the fun pool for the kids. We strive to provide a comfortable and convenient stay for our guests, and we're glad we hit the mark for you. We look forward to welcoming you back on your next visit!

10/10 Excellent

Geraldina, Four Oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the spacious suites with the seating area & full kitchen. Plenty of room!
Stayed 1 night in May 2024
Response from Eslen Gonzalez/GSM on 12 May 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our spacious suites with the seating area and full kitchen. Providing ample room for our guests to relax and feel at home is always our goal. We look forward to welcoming you back for another comfortable stay in the future at our Home2 Suites in Florence near Cincinnati airport

10/10 Excellent

Yuniia

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place, very cozy and comfortable. great staff!
Stayed 1 night in May 2024
Response from Eslen Gonzalez/ GSM on 11 May 2024
Thank you for your kind words! We're thrilled to hear that you found our place cozy and comfortable, and we're proud to have such a great staff. We look forward to welcoming you back soon at our hotel Home2 Suites in Florence near Cincinnati Airport

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good breakfast and friendly staff!
Stayed 1 night in May 2024
Response from Eslen Gonzalez/GSM on 10 May 2024
We're thrilled to hear you enjoyed your stay at Home2 Suites by Hilton near Cincinnati airport! Our team takes pride in providing a clean environment, delicious complimentary breakfast, and friendly service. We hope to welcome you back soon!

10/10 Excellent

Andrew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff was friendly and helpful, room was amazing. Liked added security of floor access with room card only.
Stayed 2 nights in May 2024
Response from Eslen Gonzalez /GSM on 5 May 2024
We're thrilled to hear that you enjoyed your stay with us at Home2 Suites in Florence. Our team takes pride in providing friendly and helpful service, and we're delighted that you found your room to be amazing. The added security measures with floor access using room cards are indeed designed to enhance safety and comfort for our guests. Next time you're in the area, we invite you to stop by Home2 Suites near Cincinnati Airport again for another fantastic experience. We look forward to welcoming you back!

10/10 Excellent

Randall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine I had no issues
Stayed 4 nights in Mar 2024
Response from Eslen Gonzalez/GSM on 2 May 2024
Thank you for your amazing review! We're delighted to hear that you had a seamless experience during your stay at Home2 Suites in Florence Cincinnati Airport. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Janelle, Muncie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with great amenities.
Stayed 2 nights in Apr 2024
Response from Eslen Gonzalez/GSM on 1 May 2024
Thank you for choosing Home2 Suites near Cincinnati airport! We're delighted to hear that you enjoyed your stay and our great amenities, including the free breakfast. We hope to welcome you back soon!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at Home2, the rooms were very nice. The breakfast was good and they had a drink for breakfast called peach citrus and it was so good, my first time trying it.
Stayed 1 night in Apr 2024
Response from Eslen Gonzalez/GSM on 30 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at Home2 suites in Florence and that our rooms and breakfast met your expectations. We're especially glad you got to try and enjoy our peach citrus drink - it's definitely a guest favorite! We look forward to welcoming you back for another great experience in the future. Safe travels!

10/10 Excellent

Andrea

Travelled with family and small children
Should offer parking for airport customers like the hotels around the area do
Stayed 1 night in Apr 2024
Response from Eslen Gonzalez/GSM on 25 Apr 2024
Thank you for your feedback! We appreciate your suggestion regarding offering parking for airport customers. We'll definitely consider this as we continue to enhance our services at our Home2 suites in Florence. We strive to provide a convenient experience for all our guests, and your input helps us do just that. We hope to welcome you back soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms for big families!!
Stayed 1 night in Apr 2024
Response from Eslen Gonzalez/ GSM on 10 Apr 2024
Thank you for sharing your positive feedback! We're delighted to hear that our rooms are suitable for big families. We strive to provide comfortable and spacious accommodations for our guests to enjoy memorable stays together. We look forward to welcoming you and your family back again soon!"

10/10 Excellent

Jeffrey

Stayed 2 nights in Apr 2024
Response from -Nicole AGM on 28 Apr 2024
Good afternoon.Thank you so much for choosing the Home2 Suites Florence Cincinnati Airport South for your lodging needs! We are so glad we were able to provide you with a clean and comfortable stay! We appreciate the review and look forward to welcoming you back in the future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need bacon and sausage on breakfast buffet along with scrambled eggs. Great property in great location to shopping and restaurants. Didnt like barn door on bathroom. Need to be able to go in the bathroom and lock the door. Nice big rooms with anice kitchenette. Would stay again.
Stayed 3 nights in Apr 2024
Response from Eslen Gonzalez/ Guest Services Stay on 7 Apr 2024
Thank you for your feedback! We're glad you enjoyed our great location and breakfast buffet. We'll definitely take your suggestions into consideration regarding the bathroom door and ensure it's more convenient for our guests. We look forward to welcoming you back for another stay.

8/10 Good

Jacob

Stayed 3 nights in Mar 2024
Response from -Nicole AGM on 24 Apr 2024
Thank you so much for the review! We love to hear you enjoyed your stay at our Home2 Suites Florence Cincinnati Airport hotel! We cannot wait to welcome you back in the future!

10/10 Excellent

Fotina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Feb 2024
Response from -Nicole P. AGM on 22 May 2024
We are so glad to hear you enjoyed your stay at our Home2 Suites Florence Cincinnati Airport South property! We wanted to take the time to say thank you for choosing us for your lodging needs and we hope to welcome you back again in the future to enjoy all the wonderful amenities our hotel has to offer. As well as all the wonderful attractions to see in the Florence/ Cincinnati area.

10/10 Excellent

Wade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of grocery stores nearby, and some other stores for needed and comfort items.
Stayed 2 nights in Mar 2024
Response from Eslen Gonzalez GSM on 30 Mar 2024
Thank you for your review. Looking forward to welcoming you back next time. Have a wonderful day.

10/10 Excellent

Addison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eslen G/ GSM on 30 Mar 2024
Thank you for taking the time to give us a feedback. We hope you have enjoyed your stay at our hotel Home2 Suites in Florence. Look forward to seeing you again.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a queen suite with a fridge and dishwasher. It was fabulous. Had a curtain between the couch and beds which was great. Pool had lots of chlorine. Breakfast area was very pretty and clean and breakfast was delicious.
Stayed 2 nights in Mar 2024
Response from Eslen Gonzalez/GSM on 27 Mar 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay in our queen suite with its convenient amenities. It's wonderful to know that you found our breakfast area appealing and enjoyed the delicious breakfast options. We hope to welcome you back for another fabulous stay soon!

10/10 Excellent

Tamarah

Stayed 2 nights in Mar 2024
Response from Nicole P. AGM on 16 Apr 2024
We are thrilled to hear that you enjoyed your stay. We appreciate your choosing Home2 Suites Florence Cincinnati Airport South for your lodging needs, and we hope to get to welcome you back again the next time you come to Kentucky!

10/10 Excellent

Meleny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room echoed a lot which was the only drawback in my opinion.
Stayed 1 night in Mar 2024
Response from Nicole- AGM on 24 Mar 2024
Good morning,Thank you so much for taking the time to leave us a review about your stay with us! We love hearing you enjoyed your stay with us! We are very sorry to hear that there was echoing in the room. We hope despite the echoing you would consider staying with us again! We look forward to welcoming you back!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eslen Gonzalez GSM on 18 Mar 2024
Thank you for your feedback. Look forward to welcoming you. Have a wonderful Day

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
There was an issue at check-in, but other than that, great stay and location.
Stayed 1 night in Mar 2024
Response from Eslen Gonzalez GSM on 18 Mar 2024
Thank you for taking your time to give us a review. My apologies for the issue at check-in. We had an issue with our system, but we fixed it as quickly as we could. Thank you for your time and your patience. Have a wonderful day.

8/10 Good

Estelle, Rochester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like staff to keep hot water/coffee,tea refilled at all times. Laundry/washer was not working, kind of inconvenient due to needing to wash clothes my baby niece threw up on. Everything else was nice.
Stayed 2 nights in Mar 2024
Response from Eslen Gonzalez GSM on 17 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found everything else to be nice.We apologize for any inconvenience caused by the laundry/washer. We understand how important it is to have access to these facilities, especially in situations like yours. Please know that we are working to resolve the issue as quickly as possible. Have a wonderful day.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here for one night, and we wished we had a longer stay! Our room was spacious and clean, with a full-sized kitchen area. The beds were very comfortable, the room was quiet, and the bathroom/shower area was super clean and updated. It was well stocked with plenty of towels plus soap and shampoo dispensers mounted on the walls for convenience. The breakfast seemed okay, but we got down there pretty close to when it was closing, so many of the items were gone or just about gone, which makes sense. There were two waffle makers, oatmeal, bread and bagels, and single-serve cereal containers with individual milk cartons available. Even though we got there toward the end of breakfast time, we found enough food, and it was perfectly fine. I would definitely recommend this hotel.
Stayed 1 night in Mar 2024
Response from Eslen Guest Services Manger on 11 Mar 2024
Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay with us and found your room to be spacious, clean, and well-equipped. We appreciate your feedback regarding the breakfast , and we'll make sure to address it to ensure a better experience for our guests in the future. We look forward to welcoming you back for a longer stay next time!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The reusable handsoap, lotion, shampoo bottles in the restroom were covered in dust and skin flakes. I brought my own hygiene products but was excited to see it was provided in large no removeable bottles on the wall. It was off putting when I went to use it and had to stop my shower and get the products out from my bag. It makes the whole place feel dirty when you see stuff like that.
Stayed 1 night in Mar 2024
Response from Eslen Gonzalez GSM on 10 Mar 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and disappointment you experienced with the condition of the reusable hygiene products provided in your room.We are taking steps to address the situation to ensure it does not happen again in the futureWe understand the importance of feeling comfortable and hygienic during your stay, and we apologize for any inconvenience caused by having to use your own hygiene products. Your satisfaction is our priority, and we appreciate your understanding and patience as we work to make necessary improvements.

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service
It was okay. my kids enjoy the pool. 😁
Stayed 2 nights in Mar 2024
Response from Eslen Gonzalez GSM on 4 Mar 2024
Thank you for sharing your experience with us. We're so happy to hear your kids have enjoyed pool. We look forward to welcoming you back.

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very quiet and the staff was very friendly and helpful
Stayed 2 nights in Feb 2024
Response from Eslen Gonzalez on 26 Feb 2024
Thank you for your review. We're so glad you have enjoyed your stay at our hotel.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Eslen Gonzalez GSM on 26 Feb 2024
We are thrilled you have left your feedback. We appreciate your choosing us and we hope to see you again at Home2 Suites in Florence.

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicole- AGM on 25 Feb 2024
Good morning,Thank you so much for taking the time to leave us a review about your stay! We are thrilled to hear you enjoyed your stay at our Home2 Suites Florence Cincinnati Airport location! We can't wait to welcome you back in the future!

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Eslen Gonzalez Guest Services Manager on 20 Feb 2024
Thank you for your feedback. We always appreciate it. We hope you have enjoyed your stay with us. Have a wonderful day.

8/10 Good

William

Stayed 2 nights in Feb 2024
Response from Nicole P. AGM on 20 Mar 2024
Thank you so much for taking the time to leave us a review! We are so glad we got to host you during your time in Florence and we look forward to welcoming you back again in the future!

6/10 Okay

Jason

Travelled with family
Disappointed
We had some issues. I was very upset could not use the TV both days. The Live TV button automatically went to Netflix and would not allow me to do anything else. I told the front desk…and said they would see if an engineer I can fix it and I never heard a word. Then we came in one night to a flood in the lobby and elevator….and lastly then we asked both days if our kids that are swimmers to get some breakfast items because they had to leave right before they started….but we were told it couldn’t happen. All this considered it was disappointing for me because we push the Hilton hotels more.
Stayed 2 nights in Jan 2024
Response from Eslen Gonzalez GSM on 22 Jan 2024
Good morning, We are sorry to hear you did not have a great experience with us! We apologize we were unable to help you connect to your TV during your stay! We are working really hard to give you the best experience, we're going to work on it. Thank you for your feedback and we hope you give us the opportunity to stay with us in the future.

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service
Fine for the price
It was fine for the price. It was clean. Large room. The bathroom doesn’t have a true door on it and can be seen into from the sides. Didn’t love that. We were traveling with our teenage children who want a little more privacy. But other than that it was fine.
Stayed 1 night in Jan 2024
Response from Eslen Gonzalez GSM on 17 Jan 2024
Thank you for your review! We appreciate all the feedback you have provided to us! We are sorry to hear about the bathroom door! We love hearing about your stay, and we look forward to welcoming you back!

8/10 Good

Edmund

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eslen Gonzalez GSM on 10 Jan 2024
Thank you so much for the review! We love to hear you enjoyed your stay at our Home2 Suites Florence Cincinnati Airport hotel! We cannot wait to welcome you back in the future!

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff. hotel convenient to dining and shopping
Stayed 3 nights in Jan 2024
Response from Audrey on 9 Jan 2024
Janet,Thank you for your positive feedback regarding our very friendly staff and convenient location for dining and shopping. We are thrilled to hear that our team members provided excellent service during your stay. Their dedication to ensuring a pleasant experience is something we take great pride in.Our hotel's location was chosen precisely to offer guests easy access to a wide range of dining and shopping options. We understand the importance of having these amenities nearby, so we carefully selected our location to cater to the needs and preferences of our guests.If you have any further suggestions or recommendations, please feel free to share them. We greatly appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick overnight stay close to airport, didn’t have much time to use all the amenities due to early morning flight. Very clean and friendly.
Stayed 1 night in Dec 2023
Response from Eslen Gonzalez GSM on 8 Jan 2024
We are thrilled to hear that you enjoyed your stay. We appreciate your choosing us and we hope to see you again at Home2 Suites in Florence.

8/10 Good

Joseph

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Eslen Gonzalez GSM on 31 Dec 2023
We are so glad you enjoyed your stay. Thank you so much for this review! We hope to welcome you back again in the future!

10/10 Excellent

Adriana

Stayed 1 night in Dec 2023
Response from Eslen Gonzalez GSM on 28 Dec 2023
We are delighted to hear that you enjoyed your stay with us at Home2 Suites.We can't wait to welcome you back for another exceptional experience.

10/10 Excellent

Matthew R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about this hotel
Stayed 4 nights in Dec 2023
Response from Nicole- AGM on 25 Dec 2023
We are thrilled to hear that you enjoyed your stay. We appreciate your choosing us and we hope to see you again at Home2 Suites in Florence.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Eslen Gonzalez GSM on 21 Dec 2023
We are thrilled to hear that you enjoyed your stay. We appreciate your choosing us and we hope to see you again at Home2 Suites in Florence.

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and the rooms were clean and spacious. It is located in a good area close to lots of stores.
Stayed 2 nights in Dec 2023
Response from Eslen Gonzalez GSM on 18 Dec 2023
Thank you for your great review and for staying at our hotel. We really appreciate you choosing us, and we look forward to seeing you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Eslen Gonzalez GSM on 17 Dec 2023
Thank you for sharing your experience with us! We appreciate your time in providing it and we hope you enjoyed your stay at our hotel.

10/10 Excellent

Diana, ASTATULA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine except the elephants that are running around upstairs.
Stayed 1 night in Dec 2023
Response from Eslen Gonzalez GSM on 17 Dec 2023
We appreciate your feedback on your stay. I'm sorry to hear about the noise inconvenience, we're going to work to create a more serene environment for all, and We hope your next visit will be even more enjoyable. Thank you for sharing your experience at Home 2 suites in Florence.

10/10 Excellent

Trudy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend
It was a welcome break from a 2 day drive!
Stayed 1 night in Dec 2023
Response from Ops on 5 Dec 2023
We here at the Home2 Suites Florence KY are thrilled to hear that you enjoyed your stay. We appreciate your business and the great review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from ops on 5 Dec 2023
Thank you for staying with us here at the Home2 Suites Florence KY. We appreciate your business and hope to see you again soon.