Superior Double or Twin Room, Private Bathroom | Frette Italian sheets, premium bedding, minibar, desk
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Reviews of Hotel Camilla Guelfa

3 out of 5
Hotel Camilla Guelfa
Via Guelfa 28, Florence, FI

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

SUSAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florence Bad hotel
The room was the size of a closet The entrance and lobby area were horrible The owner charged us 55 Euros for an extra person and still have us a single super small room The rating of this property are very wrong This property is outdated and needs an upgrade We were catfish with the pictures in your site and we should get a credit I will email you pictures of the property What’s the best email to send it to? Thanks
Stayed 1 night in Dec 2023

10/10 Excellent

Shu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful hotel staff
Hotels.com neglected to transmit our booking to the hotel. This never happened to us in the past. After initial confusion from the hotel manager when we arrived, he was able to put us in a sister hotel, Hotel Camilla, with a better location. Price was similar. We were grateful for not having to search for a hotel at the last minute. The hotel manager even dealt with Hotels.com on our behalf to get us refunded. This review is on Hotel Camilla. We love the warm breakfast with different kinds of pastry and fruits. The staff were super helpful and friendly. The location cannot be more central to major attractions. We were very happy with our 3-night stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

Rosali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service especially the front desk Stella who waited for us coming out late due to traffic. Good location, walking distance to Duomo, museum, restaurants and transportation. Highly recommended 👍
Stayed 2 nights in Oct 2023
Response from Julia - Hotel Camilla Guelfa on 24 Oct 2023
Dear customer, Thank you so much for this wonderful review! We appreciate it very much. Our goal is to make everyone feel welcome and we are so grateful that we lived up to your expectations! We hope to have the opportunity to welcome you again in the future! Greetings from Florence!

10/10 Excellent

Annie, Porter Ranch

Stayed 2 nights in Aug 2023
Response from Chiarastella on 8 Sept 2023
Thank you so much for your lovely score. We all look forward to welcoming you back soon. Warmest regards.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024

10/10 Excellent

francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Tutto era ottimo,colazione camera e posizione,,,la pulizia ottimo livello. Lo consiglio assolutamentw
Stayed 1 night in Feb 2024
Response from Chiarastella on 19 Mar 2024
Gentile Francesco, La ringraziamo infinitamente per il suo ottimo feedback. Non vediamo l'ora di accoglierla nuovamente in futuro. Cordiali saluti.

6/10 Okay

Dong Jun

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2024

8/10 Good

YEN KAI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Lina

Travelled with family
Todo muy bien ,desde que llegamos se portaron muy bien ,esta muy bien ubicado cerca de la estación de trenes y de los sitios de interés.
Stayed 3 nights in Sep 2023
Response from Julia - Hotel Camilla Guelfa on 24 Oct 2023
Dear customer, Thank you so much for this wonderful review! We appreciate it very much. Our goal is to make everyone feel welcome and we are so grateful that we lived up to your expectations! We hope to have the opportunity to welcome you again in the future! Greetings from Florence!