4/10 Poor
Victor
24 Jun 2019
Liked: Cleanliness
Disliked: Staff & service, room comfort
Look somewhere else
The hotel made a mistake regarding reservation. After a long trip to Florence, we were unable to enter to hotel and called the owner for over an hour before one of the owners stumbled into the building asking us who we were. We told him that we had booked and paid for a stay, yet he was completely unaware of this. After double-checking, he confirmed that we indeed had paid, but that there were no rooms left. He called a friend who had a hotel roughly 1.5 KM away and we walked to another part of town to stay there. The hotel we stayed at was in much worse quality than what we had paid for, as was evident on the second day when we returned to Barbera to find out that the room was far more clean than the hotel we were forced to stay at. It's good that they found a solution for us, but the added stress, unresponsiveness to calls, and no compensation prevents me from recommending this place to anyone.
Victor
Stayed 2 nights in Jun 2019