When I book a 4 star hotel I expect much more, lots of little things let the place down, bad painting, rusty shower rose, hole in the bed sheets, wires hanging down from the tv, cupboard doors hung badly, bathroom was cleaned but the taps weren’t, the staff hardly acknowledged your presence when you entered the building, it all adds up to an unpleasant experience. Then there was breakfast, the croissants weren’t fresh every morning, in fact maybe 1 out of 4 they were ok, we had to ask for bread one day, the coffee machine wasn’t filled properly, pretty poor quality all round. I’m not sure how star ratings work in Italy but if this is a 4 I’d hate to stay in a 1, and to put it in to context if you’ve stayed in a premier inn in the uk it would be an 8 compared to this. Not a place we will stay in again tho we will return to Florence.