Fridge, microwave, oven, stovetop

Reviews of Ashley Quarters Hotel

2.5 out of 5
Ashley Quarters Hotel
4880 Houston Road, Florence, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 348 out of 539 reviews" "
Rating 8 - Good. 134 out of 539 reviews" "
Rating 6 - Okay. 32 out of 539 reviews" "
Rating 4 - Poor. 10 out of 539 reviews" "
Rating 2 - Terrible. 15 out of 539 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Darell, New Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on 25 May 2024
Thank you Darell for taking the time to rate our Hotel!

6/10 Okay

Michelle

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Management on 25 May 2024
Thank you for your rating. It seems like we may have missed the mark to fulfill your expectations but would love another chance if you're in town again.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Management on 25 May 2024
Thank you so much for your rating!

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Management on 11 May 2024
Thank you for your rating Rena!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. I’m glad I came early to check in because it’s a small hotel. Front staff is not there 24 hours like chain hotels.
Stayed 1 night in May 2024
Response from Management on 11 May 2024
Thank you Kathleen for your feedback!

8/10 Good

Austin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The walls in our room were dirty. Not enough to be concerning but enough to say something. Other than that, we had a great time
Stayed 1 night in May 2024
Response from Management on 11 May 2024
Thank you Austin, we will remedy that issue.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, friendly staff.
Stayed 2 nights in May 2024
Response from Management on 9 May 2024
Thank you so much Tina!

10/10 Excellent

Jeremy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Management on 5 May 2024
Thank you Jeremy!

10/10 Excellent

Courtney

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy, dog friendly, practical, friendly staff, clean facilities.
Stayed 1 night in Apr 2024
Response from Management on 2 May 2024
Thank you so much for your review Courtney!

8/10 Good

Walter

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Management on 1 May 2024
Thank you Walter!

10/10 Excellent

Rudy

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Management on 1 May 2024
Thank you Rudy! We enjoyed having you and your wife! Come back anytime

8/10 Good

Teresa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on 26 Apr 2024
Thank you Teresa

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything is perfect except that they don’t have a sheer curtain, so if you want to open the sun-blocking curtain, it is almost see-thru. But overall it’s excellent!
Stayed 2 nights in Apr 2024
Response from Management on 22 Apr 2024
Thank you Vanessa, we will consider your feedback on the curtains but thank you for your rating and review!

8/10 Good

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice, our room was clean and comfortable. We had everything we needed. We would have liked trash pickup every day because we cooked in the room.We also could have used an extra chair to eat at the bar. The hot water was off one night so that was inconvenient but things happen and it was on the next day. It was very convenient to all the things we wanted to do and the price was very reasonable. Homey atmosphere!
Stayed 4 nights in Apr 2024
Response from Management on 22 Apr 2024
Thank you Sergio for your feedback. We regret to hear we could have made some changes for you while you were here if we had known!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Hi Michelle, thank you for your rating!

8/10 Good

Pierrette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little studio!
Stayed 1 night in Apr 2024
Response from Management on 14 Apr 2024
Thank you so much! We were glad to have you!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay, I had a good time.
Stayed 3 nights in Apr 2024
Response from Management on 14 Apr 2024
Thank you, we are glad to hear this!

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 11 Apr 2024
Thank you Helena!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
A little dated but very nice. The staff is above a beyond the norm.
Stayed 3 nights in Apr 2024
Response from Management on 11 Apr 2024
Thank you so much William! The updates are in progress!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome will definitely stay again
Stayed 1 night in Apr 2024
Response from Management on 6 Apr 2024
Great to hear Laura! Thank you for your review!

10/10 Excellent

Cheryl

Stayed 1 night in Mar 2024
Response from Management on 19 Apr 2024
Thank you for your rating Cheryl!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and adicatly furnished. Seem like they thought of everything.
Stayed 1 night in Mar 2024
Response from Management on 29 Mar 2024
Hi David, thank you for your review of our Hotel!

10/10 Excellent

Lynne, New Port Richey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 29 Mar 2024
Thank you Lynn for your rating!

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet room. Decent bed. Staff friendly and helpful. Good choices for continental breakfast—even for a vegetarian! Right across from Turfway Park—I’ll come back if I have a horse race here again.
Stayed 2 nights in Mar 2024
Response from Management on 26 Mar 2024
Hi Judith, We are very happy to hear you enjoyed your stay with us! Looking forward to having you back.

10/10 Excellent

KAREN

Stayed 1 night in Mar 2024
Response from Management on 20 Mar 2024
Thank you Karen for taking the time to rate your experience here!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Mar 2024
Response from Management on 15 Mar 2024
Thank you William! Yes we are close to many Restaurants/Shopping and Event venues!

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Feb 2024
Response from Management on 6 Mar 2024
Hi Susan, thank you for your rating! We appreciate your business and hope you'll consider us again if you're in town.

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 1 night in Feb 2024
Response from Management on 27 Feb 2024
Thank you Toni for taking the time to rate our Hotel!

8/10 Good

Tamara

Stayed 1 night in Feb 2024
Response from Management on 29 Feb 2024
Thank You for your rating!

10/10 Excellent

Gonzalito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, stayed for 5 nights. Room was clean when we arrived, loved the shower. There are tons of restaurants and stores all within minutes of walking or driving. All the staff I interacted with were very helpful. They have a pizza party on tuesdays i think, they also have a large selection of DVD's you can borrow for your room. Would stay here again.
Stayed 5 nights in Feb 2024
Response from Management on 27 Feb 2024
Thank you for the review! You mentioned many great points! The Pizza seems to be a crowd pleaser but if you wanted something else, you're right, we have so many options close by! The rainhead shower's are amazing, we couldn't agree more. Hope to have you visit again.

2/10 Terrible

Chance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The room smelled so bad of smoke and marijuana. People yelling and screaming in the hallways. At breakfast workers wouldn’t even let me set down to eat. I had to stand. Someone’s hair was all over the bathroom shower and sink. The toilet wouldn’t even flush half the time. The worst stay I’ve ever had.
Stayed 1 night in Feb 2024
Response from Management on 4 Mar 2024
Thank you Chance for your feedback. We will review your experience with our Staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Rooms!
Great rooms, very spacious, clean, shower's were updated, will definitely stay again in the future.
Stayed 1 night in Feb 2024
Response from Management on 23 Feb 2024
Thank you for your review and rating!

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 17 Feb 2024
Thank you Tamara, for taking the time to rate our Hotel!

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service
We are travelling. A good place to stay ivernight that is pet friendly.
Stayed 1 night in Feb 2024
Response from Management on 10 Feb 2024
Thank you Marcia for your review! We are a good central location to stop with pets with many restaurants and shopping close by.

10/10 Excellent

Joseph

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, enjoyed the space in the double suite. Helpful staff. The decorating was a bit tired, but they seemed to be making upgrades.
Stayed 1 night in Jan 2024
Response from Management on 31 Jan 2024
Thank you so much for taking the time to review our Hotel. We are truly glad to hear that you enjoyed your stay. Indeed you are correct, we are upgrading around the Hotel but it is no small task! We hope to see you again to enjoy our updates.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little whole in the wall hotel, friendly staff and clean rooms!
Stayed 2 nights in Jan 2024
Response from Management on 29 Jan 2024
We appreciate your feedback and rating!

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Basic
This is a worn-out hotel. For a 12 hour stopover it served its purpose. Bed was clean, bathroom was clean. Beyond that little to recommend.
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Thank you Gregory for taking the time to give us your feedback. We regret to hear that we did not meet your expectations. We are currently repainting our Hotel and updating our rooms. It is being done by a select few of our staff members, keeping us working hard and staying humble! Our staff strives to give the best experience to our Guests and we do hope you'll consider staying with us again if you're ever in town again!

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Hi Tamara, thank you so much for your rating. We hope to see you again soon!

10/10 Excellent

SIMO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Thank you for taking the time to rate our Hotel! We hope you enjoyed your visit and we would love to host you again when you're in town.

10/10 Excellent

carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 24 Jan 2024
Thank you Carole!

10/10 Excellent

Turia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Management on 24 Jan 2024
Thank you so much for your review! We work hard to make our Guests feel at home. We appreciate your business and feedback and hope to see you again soon.

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great option near CVG
Very nice hotel with that home warm feeling to it. Nice staff at office. Lots of restaurants nearby.
Stayed 1 night in Jan 2024
Response from Management on 16 Jan 2024
Thank you Karla for taking the time to review our Hotel! We agree this is the perfect spot for restaurant choices and nearby shopping. We appreciate your feedback and would love to see you again if you're in town.

10/10 Excellent

Irving

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Thank you for your rating Irving! We truly appreciate you taking the time to do that.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
We enjoyed staying here. No problems. Staff very nice. The only complaint i had was my own fault. The room has a full kitchen because it's an extended stay We only stayed for two nights so didn't prepare. They did have a very small breakfast selection so at least we had that. It included bagels, prepackaged muffins and such. Again not their fault my oversight. I would definitely stay here again!
Stayed 2 nights in Dec 2023
Response from Management on 10 Jan 2024
Hi Michelle, Thank you for your review! The kitchens are great. We love that you will be coming back to take full advantage of this great amenity.

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not part of a chain, but independently owned. Felt very safe and homey.
Stayed 2 nights in Jan 2024
Response from Management on 14 Jan 2024
Thank you for your review Cindy! We are grateful that you appreciate the differences we strive for as a privately owned Hotel. All of our staff help to deliver the personal touches to make our Guest's feel welcome and comfortable.

4/10 Poor

Noah

Stayed 1 night in Jan 2024
Response from Management on 10 Jan 2024
Thank you Noah for your feedback. It is our hope that you will give us another try when you're in the area again! Cheers!

6/10 Okay

Verified traveller

Disliked: Staff & service
Not again
We did not get to stay for our trip. The day before we were supposed to check in I came down sick. We had to cancel our reservations. But I can't say I would want to try and stay there again because we had so much trouble with our refund. We weren't due to check in until 4:00 on a Friday. We cancelled our reservations the day before at noon. I was under the impression that that was before the 24 hours. But I digress. When my husband called to cancel, he asked the person at the desk if they needed the itinerary number for the stay. They told him no, all they needed was the name on the reservation. So he gave it to them. Three days later I find a charge on my account for the full amount of the stay. When I contacted them to ask about it, they tried to tell me they had told my husband he had to cancel it through the sight we had made the reservations. I know that was a lie. We did however receive one night refund. I guess that is the most we can expect.
Stayed 2 nights in Dec 2023
Response from Management on 9 Jan 2024
Dear Ms. King;We were entitled to keep both nights stay due to the cancellation policy you accepted when you booked through a third party online. Please understand that despite us being empathetic to your situation, if not cancelled properly, the Hotel is still charged for your stay whether you come or not regardless of circumstance. Because of this, we felt it prudent to return one of your night's stay. We have updated our cancellation policy on our website and urge any reading this review to please understand the cancellation policies in effect for all businesses involved. We are sorry to read this review when we strive very hard to make every Guests stay enjoyable.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Management on 10 Jan 2024
We appreciate your rating of 10/10! Thank you so much

10/10 Excellent

Jeanette M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and beautiful atmosphere. Going back to stay again soon.
Stayed 1 night in Dec 2023
Response from Management on 9 Jan 2024
Thank You Jeanette for the lovely pictures and review! We enjoyed having you and may we see you again soon!