Lobby

Reviews of La Quinta Inn & Suites by Wyndham Sturbridge

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 305 out of 889 reviews" "
Rating 8 - Good. 283 out of 889 reviews" "
Rating 6 - Okay. 146 out of 889 reviews" "
Rating 4 - Poor. 86 out of 889 reviews" "
Rating 2 - Terrible. 69 out of 889 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, staff was nice, kid friendly
Stayed 1 night in May 2024
Response from Hotel Manager on 29 May 2024
Dear Guest,Thank you for sharing your positive experience! We're delighted to hear that you found your room clean, our staff nice, and that you felt our hotel was kid-friendly. Providing a comfortable and welcoming environment for families is important to us, and we're glad we could meet your expectations. We hope to welcome you and your family back soon!Sincerely, Hotel Manager

8/10 Good

Karl

Travelled with partner
Staff beyond courteous, good breakfast, plenty of parking. Very clean. We are old, tub was very slippery.
Stayed 1 night in May 2024
Response from Hotel Manager on 23 May 2024
Dear Guest,Thank you for your kind words about our courteous staff, delicious breakfast, ample parking, and cleanliness. We apologize for the inconvenience caused by the slippery tub. Your safety is paramount, and we'll take immediate measures to address this issue. We hope to welcome you back soon.Sincerely,Hotel Manager

4/10 Poor

dariusz

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stay there few times a year! Just stay there last night and after renovations this hotel look like cheap motel with laminate floor stinks white walls ! They ruined it new owners Will not recommend it to anyone!
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,We're genuinely sorry to hear about your disappointing experience with us after the recent renovations. Your feedback is incredibly valuable, and we'll make sure to address the issues you've raised with our management team. Please accept our apologies for falling short of your expectations. We hope you'll consider giving us another chance in the future to regain your trust and provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?
Stayed 3 nights in May 2024
Response from Hotel Manager on 20 May 2024
Dear David,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Angela

Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your honest review and apologize for any shortcomings you experienced during your stay. We continuously strive to improve and hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There should be a shelf in the shower or built in dispensers for soap. There is no where to put a bar or soap or anything in the shower.
Stayed 2 nights in May 2024
Response from Hotel Manager on 19 May 2024
Dear Guest,Thank you for your valuable feedback regarding the shower amenities. We apologize for any inconvenience caused by the lack of a shelf or built-in dispensers for soap. Your suggestion will be shared with our team for consideration as we continuously strive to enhance our guests' experience.Sincerely, Hotel Manager

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service
Super clean, and staff was very friendly, we would definitely stay again. Multiple dining options in walking distance. Our room was in the back of the hotel overlooking a field, very quiet.
Stayed 1 night in May 2024
Response from Hotel Manager on 17 May 2024
Dear Guest,Thank you for your excellent review! We're thrilled to hear that you found our hotel super clean, with friendly staff, and a quiet room. We're glad you enjoyed the dining options nearby. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Mary Ellen

Travelled with family
Liked: Staff & service, property conditions & facilities
Not available parking spaces when we came back from dinner. Just got the last parking space.
Stayed 1 night in May 2024
Response from Hotel Manager on 16 May 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear you were able to secure a parking space, albeit narrowly. We apologize for any inconvenience caused by the limited availability. We'll strive to improve our parking facilities for a smoother experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Dr. Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
See above!
Stayed 2 nights in May 2024
Response from hotel manager on 13 May 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

dariusz

Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 May 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

Lisa, Weeki Wachee

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Lisa,We're sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we will use it to address any issues and make improvements to ensure a better experience for our guests in the future. If you have any specific concerns you would like to share, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Sincerely,Hotel Manager

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities
Water was not hot at all on second and third floors. Ran water for 10 minutes and was only like warm.
Stayed 2 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,We apologize for the inconvenience caused by the lack of hot water during your stay on the second and third floors. Providing a comfortable experience is our priority, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we will address this issue promptly to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay—clean!
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you found our hotel to be clean and enjoyed your stay with us. We look forward to welcoming you back for another pleasant experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Guest,Thank you for your excellent rating! We're delighted to hear that you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please feel free to let us know. We look forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 Excellent

Julienne, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Sturbridge Farms
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,We're delighted to hear that you visited Sturbridge Farms! We hope you had a wonderful time and look forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 Excellent

Justin

Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 May 2024
Dear Justin,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

4/10 Poor

Scott

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed one night on our way to Boston. Facilities have potential with current renovations underway. However, they were a bit premature in opening, as there are still significant renovations still pending. Most concerning is the painting engagement underway, which is generating signification paint odor in the rooms. I promoted my concern to the manager that they opened the rooms prematurely and have a liability issue with the paint odor....
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Scott,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the ongoing renovations and the paint odor in the rooms. Your concerns are valid, and we take them seriously. We will address the issue promptly and ensure that any necessary adjustments are made to minimize disruption and ensure the comfort of our guests. Your feedback is invaluable as we continue to improve our facilities, and we appreciate your understanding.Sincerely, Hotel Manager

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only took a star off the facility for the construction and a star off because the nightstands were not cleaned. The rest of the place was great. It was cheep, cheerful and convenient.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Guest,Thank you for your positive feedback and for choosing to stay with us. We're glad to hear that you had a great experience overall, despite the construction and cleanliness issues with the nightstands. Your comments are valuable, and we'll address them to ensure a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another pleasant stay soon.Sincerely,Hotel Manager

4/10 Poor

melissa

Travelled with family
I’m was booked for 2 nights and they had my key card off on the night we came back from a dance competition and I still had 1 more night to stay the front desk person came knocking on the door asking why haven’t we checked out yet
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,We apologize for the confusion and inconvenience you experienced during your stay. It seems there was a misunderstanding regarding your reservation, and we sincerely apologize for any inconvenience caused. Your feedback is important to us, and we will address this issue with our team to ensure it does not happen again. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

8/10 Good

Peter

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New beds, upgrades to the rooms. Good value, good hotel. Friendy staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you appreciated our recent upgrades and found good value in your stay. Providing comfortable accommodations and excellent service is our priority, and we're delighted that our staff made your experience even better. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Manga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel great and clean. Providing a comfortable and pristine environment for our guests is our top priority. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Sonya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so dirty we ended up leaving and staying at another place
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,We sincerely apologize for the cleanliness issues that led to your decision to leave our hotel. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations. We understand your disappointment and frustration and assure you that we are taking immediate action to address the concerns you've raised. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

8/10 Good

Jeanne

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Jeanne,Thank you for taking the time to leave us a review. We're glad to see that you had a positive experience overall during your stay. If there are any specific areas where we can improve and earn that extra point from you next time, please don't hesitate to let us know. Your feedback is valuable to us, and we strive to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back again soon for an even better stay.Sincerely,Hotel Manager

4/10 Poor

Ramon

Disliked: Staff & service, property conditions & facilities
Staff wasn’t friendly pool was too small it was crowded
Stayed 1 night in Feb 2024
Response from Tarun on 26 Mar 2024
Hi Ramon,I think you git confused by which hotel you stayed. We are La Quinta Inn and Suites, Sturbridge, MA. We don't have a pool on site. Please direct your review to correct hotel.Regards,General Manager

8/10 Good

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great for a over night
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you had a great overnight stay with us. If you ever find yourself in the area again, we'd love to welcome you back for another enjoyable experience.Sincerely,Hotel Manager

6/10 Okay

Joel

Business traveller, Travelled with partner
Good
Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,We appreciate your feedback. If you have any questions or need assistance in the future, don't hesitate to reach out. We're here to ensure you have a pleasant experience every time you stay with us.Sincerely,Hotel Manager

10/10 Excellent

Joel

Liked: Cleanliness
Good
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,Thank you for your response. If you have any further comments or suggestions, please feel free to share them with us. We're here to ensure your satisfaction and improve your experience in any way we can. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

6/10 Okay

Robert

Liked: Cleanliness, staff & service
It showed its age
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,Thank you for your feedback. We apologize if you felt that our property showed its age during your stay. We're constantly working on improvements to ensure a comfortable experience for our guests. Your input is valuable to us, and we will continue to make updates to enhance our facilities. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

Anthony

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Overall pretty comfortable and well updated in some areas. Did feel a bit dark and motel-ish despite the updates made.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your stay comfortable and noticed the updates we've made to our facilities. We appreciate your observation about the lighting and ambiance, and we'll certainly take that into consideration as we continue to improve. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Manager

6/10 Okay

Joseph

Travelled with partner
Disliked: Property conditions & facilities
Check in went smoothly and the young man was very nice. The yogurt, apples and coffee were good but the rest of the breakfast could use some help. The refrigerator froze our take out dinners solid as a rock. We almost fell backwards every time we sat at the desk chair. We did hear the were doing renovations as they have a new owner. They could use a new rug and the sink was stained. The walls were thin. The first night we heard a crying baby a few times and the mother kept screaming shut up over and over and then slamming the door. The next night a couple of young girls were running and yelling up and down the hall. Two doors were open so they were with a group. So it’s was a noisy weekend.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Joseph,Thank you for your detailed feedback. We're glad to hear that your check-in experience was smooth and that you found our staff friendly. However, we apologize for the shortcomings you experienced during your stay, including the issues with breakfast, the refrigerator, the desk chair, and noise disturbances. Your comments will be shared with our team for improvement. We appreciate your understanding and hope to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet and comfortable
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Barbara,Thank you for your 5-star review! We're delighted to hear that you found your stay clean, quiet, and comfortable. Providing a serene and comfortable environment for our guests is our priority, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Shira

Travelled with family
Disliked: Cleanliness
It wasn’t very clean. I found other people hair in the shower. The bed sheet had stains on them as well.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Shira,We apologize for the cleanliness issues you encountered during your stay. This is not the standard of cleanliness we strive to uphold, and we deeply regret any discomfort it may have caused you. Your feedback is important, and we will address these concerns with our housekeeping team to ensure thorough cleaning procedures are followed. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely, Hotel Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was not very clean, and quite noisy. Lots of children running around with no supervision.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Dear Emilia,Thank you for providing your feedback. We apologize for any inconvenience caused by the cleanliness of the area and the noise level during your stay. We take your comments seriously and will address them with our team to ensure a more enjoyable experience for all our guests. If you have any further concerns or suggestions, please don't hesitate to reach out. We appreciate your input and hope to have the chance to make it right during your next visit.Sincerely,Hotel Manager

6/10 Okay

Emilia

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Dear Emilia,Thank you for sharing your feedback with us. We appreciate your honest rating and would love to hear more about your stay to improve our services. If there's anything specific that stood out to you, whether positive or negative, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. La Quinta was conveniently located, making it easy to get to old Sturbridge Village and the Salem cross Inn in Brookfield. The staff were very accommodating. The rooms were clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Hotel manager on 12 Mar 2024
Dear Guest,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at La Quinta and found our location convenient for exploring nearby attractions. It's great to know that our staff provided accommodating service and that you found your room clean and comfortable. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Aimee

Travelled with partner
Liked: Staff & service
Helpful and friendly staff. Comfy beds.
Stayed 1 night in Mar 2024
Response from Hotel manager on 11 Mar 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff helpful and friendly, and that you enjoyed the comfort of our beds. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Kristen

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel manager on 11 Mar 2024
Dear Kristen,Thank you so much for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back soon for another fantastic stay.Sincerely,Hotel Manager

10/10 Excellent

Asheya

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 10 Mar 2024
Dear Asheya ,Thank you for your excellent rating! We're thrilled to hear that you had a great experience at our hotel. We strive to provide the best service to all our guests. We look forward to welcoming you back on your next visit! Sincerely, Hotel Manager

2/10 Terrible

Laura

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel manager on 7 Mar 2024
Dear Laura,We're deeply sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we are committed to addressing the issues you've raised to improve our services. Please accept our sincere apologies, and we hope you'll consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, plenty of parking. We were checked in and out quickly and enjoyed the free breakfast. The staff were all friendly and helpful.
Stayed 1 night in Mar 2024
Response from Hotel manager on 6 Mar 2024
Dear Guest,Thank you for sharing your positive experience with us. We're delighted to hear that you found our hotel easy to find with plenty of parking. It's great to know that you enjoyed our efficient check-in and check-out process, as well as our complimentary breakfast. Our team takes pride in providing friendly and helpful service, and we're thrilled that you appreciated their efforts. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Nayeli

Stayed 1 night in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Dear Nayeli,Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel manager on 28 Feb 2024
Dear Jay,Thank you for choosing to stay with us and for taking the time to leave a review. We're pleased to know that you found our hotel satisfactory overall. If there's anything specific that we can improve upon to make your next stay more enjoyable, please feel free to let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely,Hotel Manager

10/10 Excellent

Donn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel manager on 22 Feb 2024
Dear Donn,Thank you for your positive review! We're delighted to hear that you had a great experience at our hotel. Our team takes pride in providing excellent service, and we're glad they made your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

8/10 Good

Joyce, Saint John

Liked: Cleanliness, staff & service, property conditions & facilities
Charming town
Stayed 1 night in Feb 2024
Response from Hotel Manager on 15 Feb 2024
Dear Joyce,Thank you for your feedback! We're glad to hear that you found the town charming during your stay. We appreciate your review and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Paula

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 21 Jan 2024
Dear Paula,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Kelly

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My 1st room had hair on the sink and poop splatters in the toilet…I complained and 2 nd room hand dirty underwear on the floor by the chair… The front desk clerk called management…. He picked up the dirty underwear…We checked out and never stayed there…. Never got a refund….I took pictures …Would never recommend this place…. Was disappointed and very disgusted
Stayed 1 night in Dec 2023
Response from Hotel Manager on 21 Jan 2024
Dear Kelly,We sincerely apologize for the unacceptable conditions you encountered during your attempt to stay with us. The cleanliness issues described are deeply concerning, and we are investigating the matter thoroughly. We understand your disappointment, and your feedback is invaluable. We are committed to addressing these issues promptly and ensuring improvements. Sincerely, Hotel Manager

10/10 Excellent

Gustavinho

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Very good
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Gustavinho,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that you had a very good experience. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Patrick

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on 13 Jan 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Kendall, Brewer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on 13 Jan 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

Judith

Stayed 1 night in Jan 2024
Response from Hotel Manager on 12 Jan 2024
Dear Judith, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager