2 outdoor pools
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Reviews of Grand Melanesian Hotel

2.5 out of 5
Grand Melanesian Hotel
Namaka Lane, Namaka, Nadi Airport, Nadi

Reviews

5.8
Rating 10 - Excellent. 8 out of 78 reviews" "
Rating 8 - Good. 17 out of 78 reviews" "
Rating 6 - Okay. 21 out of 78 reviews" "
Rating 4 - Poor. 20 out of 78 reviews" "
Rating 2 - Terrible. 12 out of 78 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location. Fridge, toaster and microwave in the rooms. Family friendly
Stayed 6 nights in Aug 2023

6/10 Okay

Alison

Liked: Staff & service
Budget hotel - does the job for a one night stay, rooms were fine but could do with a little more ventilation. For the price it’s fine. Staff were very friendly and helpful.
Stayed 1 night in Apr 2023

6/10 Okay

Yvonne

Travelled with family
Liked: Staff & service
Disliked: Amenities
The friendly staff greeting
Stayed 1 night in Feb 2023

8/10 Good

Salote

Stayed 3 nights in Jan 2023

6/10 Okay

Jacinta

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The lady at customer service was excellent. But it was too noisy from upstairs.
Stayed 1 night in Jan 2023
Response from GMH on 31 Jan 2023
thank you for letting us know...we will work on that....vinaka

8/10 Good

Scott

Stayed 1 night in Jan 2023

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was neat n tidy,staff were wondrful and i cant say anything that i did not like ,all good AAA

6/10 Okay

Dharmesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

NISHANTHA

Travelled with family
When we went threre, No room available for us. We had to find another hotel at 7.00 pm in the middle of Heavy rain.

2/10 Terrible

Fraser

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All the rooms were full so we had to sleep in some other random hotel they put us in. Mould everywhere, wet floor and sheets. Human poo under bed and in shower. Was the worst experience ever
Stayed 1 night in Jan 2023

10/10 Excellent

Mosese

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good, the accommodation, food, facilities and the staff were so friendly and helpful.
Stayed 1 night in Aug 2022

2/10 Terrible

Shalesh

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property is nothing like the photos. No water in the showers so we had to complain frequently. Floor was back with dust when we arrived and taps were falling apart. Would not stay here again. The staff are nice and admit this place is falling apart.
Stayed 2 nights in Aug 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alan
Amazing.Staff were so helpful.Nothing was a problem for staff.Every time we asked for anything it was done.Will definitely be back
Stayed 3 nights in Dec 2021

8/10 Good

Kathryn

Stayed 3 nights in Dec 2021

8/10 Good

Jonacani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Dec 2021

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

6/10 Okay

nerida

Liked: Cleanliness
Disliked: Staff & service
Convenient to the airport but sadly that’s all
The Grand Melanesian was a convenient location for an early flight from Nadi airport, but unfortunately that was the only positive. When we arrived the lady checkin couldn’t find our booking (even though I had the confirmation email). We also ordered a wakeup call at 4:15, but it was made to us at 4:45 (luckily I set my own alarm just in case). Our room booking said the room had a balcony (it didn’t). It was also a very noisy place to stay (our window was right next to the outside staircase) and you could hear all the noise from the corridors.
Stayed 1 night in Jan 2020

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not reliable!!
When we arrived at the hotel, they did not have a room for us. We paid and booked 4 days in advance. We had to go to another hotel. No phone call or emails were sent to apologize and warn us about their mistake. We are still waiting to get a refund of this night we haven't spent there.
Stayed 1 night in Oct 2019
Response from Nathan on 25 Oct 2019
Dear Guest Our sincere apologies for what you went through.It is never our interest to deny any bookings as selling rooms is our core business.Please allow me to go into detail what could have caused this situation .Appreciate if you could provide me your booking ref number . I am also sorry to hear that you have not been refunded as well for which I would like to action this before COB tomorrow. Looking forward to hear back soon. Kind Regards

8/10 Good

Daina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
Toilet n shower had no venting mirrors get fog easily after shower
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
1 night stay was ok, however, were billeted on the 3rd floor with no lift. Having take and bring back luggage all the way. Thankful to the staff to have helped with luggage. Ok for a nights stay.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was good. The hot water in the shower didn't work so I have to bath my kids with cold water....
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Things that we liked about this place; The staff are very helpful especially the Fijian staff. We liked the size of the room and bathroom. However bathroom floor was flooded before we even got to use it. Things that we didn’t like; cockroaches (small ones) on top of the fridge, the photo shows nice swimming pool but upon checking it ‘‘twas full of molds and algae, water appeared cloudy and noticed someone sprinkling (powdered chemicals) ? Bleach. Place has no elevator. Aircon took ages to work and not cold enough. But other than that I score this place 3/5 because of the staff 😊
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from SP on 22 Jan 2019
Dear Guest I see that you have rated very low as your feed back. In order to understand and fix where we fell short in delivering your required service ,may you please advise the following Date of stay Room Number I will certainly look into it and respond as our aim to to provide the best service to each and every guest. Thank You

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room crawling with cockroachs. Wouldn't chance the so-called kitchen.
Stayed 2 nights in Jan 2019
Response from SP on 17 Jan 2019
Dear Tony We acknowledge your concern and feed back. The hotel does have a regular pest treatment program in place to ensure that we present a clean and insect free rooms to our guest however we do realize that we were not able to meet your expectation during your recent stay I have relooked at our room treatment program and this is now now done more frequently than before and do believe that this is now well controlled. I can assure that you will have a positive experience next time.

6/10 Okay

aoibhe

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
good location, affordable prices friendly staff
The location is perfect, so easy to get around. the staff were friendly and available any time to help you with the anything. The hotel was very very disappointing, no towels in the room , no place to sit by the pool and it looked nothing like the pictures online so it was a shock to realise after what it looked like. the biggest problem was no wifi. I went there for work and needed access to wifi to do my job so it ended up costing a lot more money than expected to gain access to the internet. It was very loud being next to the roadside and it didn't feel super private. There was a very comfortable bed, a fridge in the room which is fantastic in such a hot time of the year to have water chilling ... and there was a bath which is a fantastic extra.
Stayed 4 nights in Dec 2018
Response from SP on 8 Jan 2019
Dear Guest Thank you for staying with us,we also appreciate your feed back as these does help us to recover from areas we have fallen short. We do advertise wifi available but this comes with a cost with our room rates which is affordable.Currently we are negotiating with the service provider in the view to offer free wifi. Yes I do agree that our rooms are closer to road side and on a positive side it does helps the guest to take a walk by path to any nearby amenities .The fair from airport is very less due to its location which does advantage many travellers over their daily expense. We do have some rooms with no noise or very less noise which I am not sure why these were not allocated to you .I will look into this. With regards to towels we have started to issue them from front desk as a control measure over the vast number of towels not coming back from rooms ,however I will definitely look into how we can improve on guest experience from here onwards. We look forward in serving you in your next visit. Kind Regards

8/10 Good

Ro Iva

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Nice place to relax
Stayed 1 night in Jul 2018
Response from Sp on 1 Aug 2018
Dear Guest We appreciate your feed back.It is important to our business in bringing continued improvement. We are happy that you enjoyed your stay with us.We look forward for your revisit. Kind Regards

4/10 Poor

David, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
There were no cups ,no shower towel ...you have to ask again and again, then pick up yourself
Stayed 4 nights in May 2018

6/10 Okay

Cee, Qld

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
You get what you pay for.
The prices are good if you are looking for cheap accomodation but don't expect too much. The rooms are good to sleep in with aircon and tv but facilities are limited and bathrooms leak water. We didn't order food from the resturant as there is a resturant right next door which is a more enjoyable place to eat. there is wifi but for a small fee. The pool was constantly dirty and there is no place to do laundry if you are on a long stay. Its quite easy to get transport from here and the staff are friendly and all to happy to help which makes the stay that little bit better
Stayed 1 night in Jan 2018

4/10 Poor

Robert, Oak Harbor, Washington

Disliked: Property conditions & facilities, room comfort
Noisy Hotel
Have stayed here before. Despite some upgrades/improvements in the bathroom, I enjoyed the stay less than ever. Not all PowerPoints worked; a borrowed iron didn't work; paid breakfast was poor; and, came away with lots of itchy bites (bed bugs?) Handy to airport, but that's about it.
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No guest towels in the room!Even after asking 3 times.
Stayed 2 nights in Dec 2017
Response from SP on 14 Dec 2017
Dear Guest Thank you for bringing this to our attention.Normally we do not place towels in the rooms due to heavy losses however towels should be readily available for guest use.I shall look into this to see where was the shortfall. Kind Regards

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I was only there one night but staff were friendly and helpful. Dinner was very nice in the attached restaurant and well priced.
Stayed 1 night in Sep 2017

10/10 Excellent

Jojivini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the airport and also the shops are close by, buses and taxis very easy to get to, very friendly staff.
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Convenient for overnight, free airport transfer

2/10 Terrible

Thomas, S from Australia, Gold Coast

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel close to transport away from beach
Very poorly maintained motel, swimming pool green and dirty water no filtration, not fit to swim, complained 3 times about its condition. Room large but air con working poorly, too hot , small kitchen with fridge, restaurant meals good and not expensive. Staff friendly and helpful, no free wifi, a budget hotel but would give it a miss and stay at a more expensive hotel, beach far away but bus services outside door.
Yuk
No swimming today
Green water
Dirty pool unhappy children

2/10 Terrible

Nev, coffs harbour, nsw

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, run down facility.
Dirty, rundown establishment. No towels, doors falling off, dirty marks around every door handle and light switch. Establishments can be old, which is OK, but they cannot be old, warn out and dirty. Wotif is doing itself a no good by having this establishment on it's books.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
The service is the poorest I've ever been experienced. Room is okay clean but no towels and drinking water. Restaurant very filthy crumbs all over. I couldn't sit the couch in the reception coz it's very filthy. We arrived 1am and the lady in the reception is not very accommodating and not smiling at all.

6/10 Okay

Jay, Savusavu Fiji

Liked: Staff & service
Disliked: Property conditions & facilities
Cheap and Clean
Not much like the advertisement, but friendly staff, very dated bathrooms etc but clean, no cockroaches, or ants or anything unpleasant. Close to airport, shuttle back prompt, good service. Good for a cheap night or two in transit.

4/10 Poor

dharmendra

Disliked: Cleanliness, staff & service, property conditions & facilities
I will never come back to hotel. Room were very un hygiene.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
room
Although a no-smoking room, the smell of stale smoke was impregnated in all bedding and airconditioning. The swarms of baby cockroaches suggests an insecticide treatment might be overdue.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic accommodation
Had to ring hotel day before to ensure the shuttle would pick us up, just as it had said in the booking. The staff member said he would confirm and email me back- never did. Rang again the next morning, they said yes a shuttle would arrive but never asked for flight details. No shuttle was there and we ended up catching a taxi- staff were unapologetic. Room is basic and tidy. If you can afford a few more dollars for another hotel- then I would recommend you go elsewhere.

4/10 Poor

john , melbourne australia

Disliked: Cleanliness, property conditions & facilities
Staying at melaniesian during a cyclone
Bad no electicity cold water for showers nothing to eat internet bad and expensive staff left us in dark room for hours

4/10 Poor

Lyn, Tasmania

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Just an overnight stay so cheap and clean and close to the airport. Just up the road is Bullachino which has free wifi and great coffee and meals. WIFI wasn't that great in the rooms.

4/10 Poor

Tim, Port Moresby

Disliked: Staff & service, property conditions & facilities, room comfort
Noisy and basic

4/10 Poor

Nan, New Zealand

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to shops and bus stops
Cockroaches in the room lack of cleaniness. Also told a staff member but took it very lightly

4/10 Poor

Allan, New Zealand

Disliked: Staff & service, property conditions & facilities
Average Hotel
Most staff were friendly and helpful, but one or two weren't. No hand towel in bathroom and foot towel was dirty. No tea towel in kitchen. Didn't feel comfortable to use the pool, because it was right beside the bar.

2/10 Terrible

ruth, Brisbane, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to the airport
Very disappointed. There was no hot water. I had cold shower. Infested with cockroaches.

6/10 Okay

Joann

8/10 Good

Francois, Apia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at the Grand Melanesian
I enjoyed staying at the Grand Melanesian for 4 nights. Not fancy but friendly and convenient. The staff was kind enough to find me a bed and shower at 5.00am while waiting for my room. Fast internet in the room and clean room with good bathroom and shower facilities. The room could do with a desk, so somebody on business could work with a lap-top but otherwise very comfortable and not noisy. Perfect if you are on a budget. Also, a highlight is the great food at the Zaika restaurant part of the hotel. This is more for people who have traveled lots around Fiji. It is convenient to the airport and the other larger hotels for workshops (Tanoa and Novotel) without the fuss.