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Reviews of Riad Alassala Fes

3.5 out of 5
Riad Alassala Fes
11 Derb El-Hamia Douh, Batha, Fes

Reviews

9.6

Exceptional

Rating 10 - Excellent. 43 out of 56 reviews" "
Rating 8 - Good. 10 out of 56 reviews" "
Rating 6 - Okay. 3 out of 56 reviews" "
Rating 4 - Poor. 0 out of 56 reviews" "
Rating 2 - Terrible. 0 out of 56 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Lorne

All was good, bed was real bad
Stayed 1 night in Apr 2024

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Seema

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so lovely! Property is gorgeous and located in a good area - walkable to the medina. The breakfast is also great
Stayed 1 night in Mar 2024

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the friendly stuff. We had a wonderful time.
Stayed 2 nights in Dec 2023

10/10 Excellent

kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, helping answer questions and providing excellent service.
Stayed 1 night in Nov 2023

10/10 Excellent

Jyoti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 2 nights in Oct 2023

6/10 Okay

Stephanie

Stayed 2 nights in Jun 2023

8/10 Good

Barry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great riad
The riad is clean, excellent service, room was great. Music during the day was too loud. Zaina went out of her way by helping us bring our luggage in and out of the riad. Breakfast was very good. Place is hard to find, though. Would stay here again.
Stayed 4 nights in May 2023

10/10 Excellent

Levana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Morocco
It was amazing The host was not less then perfect The location is good and quite, closed to parking The dinners in the riad was very good
Stayed 2 nights in Apr 2023

10/10 Excellent

Kuizhou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Riad I’ve ever stayed
Stayed 2 nights in Mar 2023

6/10 Okay

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Riad is beautiful and clean and the staff is friendly and very helpful. They helped recharge our SIM card and the staff organized our trip to the airport at 4am and brought us to the taxi in the middle of the night. There is a rooftop terrasse with an amazing view! We had dinner two nights and the food was fresh and delicious. A few things that we didn’t like was that our room and bathroom were tiny and the room was way up on the fourth floor. The problem with this is the stairs were steep and had no railings to hold onto. For older people like us this can be a problem.
Stayed 3 nights in Mar 2023

10/10 Excellent

Alain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, charming and the staff are very helpful. The breakfast is incredible. I would encourage anyone who wants to stay in the Medina to stay here!
Stayed 2 nights in Mar 2023

10/10 Excellent

Sarah

Liked: Staff & service, amenities, property conditions & facilities
The cosiness of the riad and the warmth of the staff very pleasant stay Big thank you to Mohamed and Samir
Stayed 7 nights in Feb 2023

8/10 Good

Khaled

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the riad
Stayed 7 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Riad in Fes
The staff were extremely courteous. Please make sure not to book the boiler room. Those who are clauteophobic, will have a tough time. Other rooms are spacious. The staff goes out of their way yo accommodate your needs.
Stayed 2 nights in Dec 2022

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riad Alasalla has a great location steps away from the Medina. The staff is very friendly and helpful with any concerns. Breakfasts are a great way to start the day on the right foot. The Riad has a beautiful vista on the terrace and lots of nice design features on the inside. We valued our time here we would recommend

10/10 Excellent

Gladys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and well kept Riad on the edge of the huge Medina with large room and even a small refrigerator that we did not see in any of our other stays in Morocco. It is on the edge of the Medina so it was easier to get around. In the centre of the Medina was too much for us to find our way around so need a good guide. Breakfast was good and luckily evening meal was very good so we ate those meals at the Riad because we were unsure of being able to find our way around after dark. Taxis can only come to the edge of the Medina so it’s easy for us to get lost so the hotel staff have to meet you and walk in with you the first time. Beautiful rooftop view of area before and after dark. Staff and owner very friendly and helpful. I would recommend a stay here.
Stayed 3 nights in Nov 2022

10/10 Excellent

Sokana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very welcoming and kind!
Stayed 2 nights in Oct 2022

10/10 Excellent

Fazal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 1 night in Aug 2022

10/10 Excellent

Fazal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. Staff is very friendly.
Stayed 3 nights in Aug 2022

10/10 Excellent

Meagan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our experience at Riad Alassala. There were so many choices to pick from for Riad in Fes, but we really felt that we made the right choice in the end. The Riad is incredibly serene and beautiful, the staff went above and beyond at all times, and the accommodations were extremely well maintained and comfortable. The Riad had a restaurant with an exceptional female chef (which we loved!) who accommodated our dining requests and her cooking was phenomenal. We were really happy with this Riad and felt it was fantastic value!
Stayed 3 nights in Jun 2022

8/10 Good

Abdelilah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good travel
It was a good experience
Stayed 1 night in Jun 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really good place to stay, full of character, comfortable rooms and a wonderful rooftop terrace. The manager, his wife and the staff are all lovely, nothing was too much trouble for them. The food was very good and the coffee great. The manager is proficient in a good number of languages and is a good conversationalist if that’s what you want (I did). Our rooms were cleaned every day with fresh towels supplied. Staying here, you are right in the middle of the Fez media, an amazing place full of life, character and people. My one bit of advice is: if you have not been to anywhere like this before and are staying in one of these many hotels set in those areas just off the main tourist area - which I think is a much better option than staying in one of the big, upmarket, non-Moroccan, out of the main town, hotels - then it might be better to arrive in daylight, as the narrow streets can seem daunting at first sight in the dark. That said, the shuttle driver took us to the front door so you’re not going to be lost.
Stayed 4 nights in May 2022

10/10 Excellent

Ahmed

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It seemed to be run by a local and they were pretty responsive in helping with parking and finding tour guides to help us visit the city
Stayed 1 night in May 2022

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service by Bob. Facility is also very beautiful and clean! Parking could be tricky but Bob will help you
Stayed 1 night in Feb 2022
Response from Mohamed on 15 Mar 2022
Thank you for taking the time to share your feedback, we are happy that You enjoyed your stay with us. We look forward to welcoming you back soon

10/10 Excellent

Celena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful and the owner and staff were very friendly. Only con was the water never really got hot. (Lukewarm) Would stay again!
Stayed 1 night in Oct 2021

10/10 Excellent

Gena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and incredibly helpful staff
My friend and I stayed in a junior suite and were very comfortable. The on-site contact, Bouchta, was incredibly helpful. My friend had a toothache and his wife made us delicious soups and soft food for dinner. He arranged for a private city tour with an excellent guide and when the bus tickets were sold out for our transfer to the next city, he arranged for a private driver at a reasonable price. The room was comfortable and the view from the rooftop garden was breathtaking. I would happily stay there again. It was safe and clean which was important to two female travelers.
Stayed 2 nights in Aug 2021

10/10 Excellent

AMADUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Oasis of Serene Peace"..
This Riad has a very peaceful ambience with fantastic staff providing excellent care and attention to us guests.. The interior courtyard decor is astounding with historic elements from the 16th century ( Marble columns)..But with all modern home-comforts..Rooms are luxurious..The terrace has breath-taking panoramic views of the entire Fes-Medina..
Stayed 3 nights in Feb 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An island of peace
Perfect host's, perfect accommodation. An island of peace and retreat after a busy day in Fez. Fantastic views of the city from the roof top terrace.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Almost everything was good, the only was my room to small and the shower was terrible, because the bathroom was mini mini, when I took the shower at night, I clean the toilet and the floor because everything was together and all was wet, to small
Stayed 3 nights in Feb 2020
Response from Mohamed on 9 Feb 2020
Dear Guest, Thank you for staying with us, and for taking the time to share your review. We have well noted the issue about the shower, and assure you that the necessary has been done, and the shower now is very confortable. We hope to see you back very soon. Kindest regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Mohamed on 22 Jan 2020
Dear Guest, Thank you forrating our riad with full mark. We look forward to welcoming you back Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very very nice Riad impressed me - nice and new interior, very considerate amenities with hair dryer, mirror, AC and toiletries. Very nice price. The garden is stunning.
Stayed 1 night in Jan 2020
Response from Mohamed on 22 Jan 2020
Greetings, Thank you for taking the time to share your comment. We are happy to know that you liked our riad and even were impressed. We look forward to welcoming you back Kindest regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing riad ! I highly recommend it . The manager is so warm and kind . The rooms are enormous , clean and well equipped . Breakfast is included and very generous in portion and variety . It’s also very close to the attractions . Loved it!!
Stayed 2 nights in Nov 2019
Response from Mohamed on 27 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback about the stay at our Riad. We are happy to know that you loved our Riad and enjoyed your stay. We look forward to welcoming you back. Kindest regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located, great staff I would highly recommend it
Stayed 3 nights in Oct 2019
Response from Alassala Team on 9 Nov 2019
Greetings, First of all, we wish to thank you for staying at Riad Alassala Fes, and for sharing your review. We are happy to know that you enoyed your stay, and we look forward to welcoming you back in the near future. Kindest regards Alassala Team

10/10 Excellent

linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location for nearby sites.
The hotel manager and owner were extremely helpful to us during our stay. Gave excellent advice, organised trips for us and were always ready to help. It was a really good tip given us by the manager to have a taxi transfer organised from the airport as if like us you arrive past midnight it's difficult to find a taxi that can take you directly to the hotel (5 minutes is on foot due to inaccessibility of hotel from the road-like most of the hotels in the area) and the taxi driver had to show us the rest of the way on foot. The best part of the hotel is the wonderful indoor courtyard. Lovely to sit in and relax.
Stayed 4 nights in Oct 2019
Response from Mohamed on 13 Oct 2019
Dear Linda, Greetings from Riad Alassala Fes, Thank you so much for sharing your feedback upon staying at our Riad. We are happy to know that you enjoyed your experience and look forward to welcoming you back Kindest regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was right near the Médina. There was a bit of misunderstanding with getting a taxi to train station that was annoying
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and beautiful building. I highly recommend this Riad
Stayed 1 night in Jul 2019
Response from mohamed on 15 Jul 2019
Dear Guest, Thank you for sharing with us such nice review We hope to see u back soon Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully restored. The roof top terrace gives you a magnificent view of Fes.
Stayed 1 night in Jun 2019
Response from Mohamed on 12 Jun 2019
Dear Guest, We are so delighted to read that you liked our Riad, and that you enjoyed the amazing view from the roof top terrace. We look forward to welcoming you back. Mohamed

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host was amazing, so friendly. I would recommend this riyad above all riyads I've ever been to. It's also very pretty with a beautiful terrace.
Stayed 2 nights in Apr 2019
Response from AlAssala Team on 28 Apr 2019
Dear Guest, Thank you for taking the time to provide us with your feedback. We enjoyed reading your positive comments you have provided and we are so delighted to hear that you enjoyed your stay with us We certainly look forward to welcoming you back to stay with us when you next visit Fes.

10/10 Excellent

Asami

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

vilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento excelente, boa localização.
Stayed 1 night in Aug 2023

6/10 Okay

vilma

Stayed 1 night in Aug 2023

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning riad in the Fez medina
This riad is absolutely stunning. Located in a quiet street in the old medina, yet close walking distance to the souk, famous blue gate and more. The riad is beautifully decorated, beautiful courtyard with a fountain. There's a rooftop terrace with an amazing view of the medina. Breakfast was simple but with delicious Morrocan treats everyday.
Stayed 4 nights in Mar 2023

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply wonderful! Beautiful Riad with excellent service and great food in the restaurant! View of Fes from terrace is stunning. We had a wonderful stay
Stayed 3 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schitterende riad met uitstekende service

8/10 Good

Ka Po

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in quite many different hotels and this Riad is one of the best accommodations I have ever experienced. After a long trip from Sahara desert, I was stunned by the serene vibe of this Riad and had a refreshing shower here. The facilities and room were clean and it showed a traditional Moroccan style in detail. The breakfast was absolutely amazing as to my surprise, I tasted one of the best yogurt. However, it would be better if they could deliver the breakfast quicker. I was in a rush but it seems most of the guests needed to wait for more than 30 mins for the breakfast. Some staff could not speak basic English so it had a hard time communicating the needs at first. There can be some random strangers in the street at night. Remember not to follow them even they tried to sell you or claim to know the boss of this hotel.
Stayed 2 nights in Jun 2022

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons été admirablement accueilli par M Bouchta. Super Riad!
Stayed 1 night in Jun 2022

10/10 Excellent

Fidel Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond hospitality
Absolutely beautiful riad in a great location within the medina, yet away from the busiest and most chaotic streets. The room was spotless, had a comfortable bed, AC and a large bathroom. The view from the terrace at dusk is stunning and breakfast was wonderful too, but the real game-changer was the owner's incredible hospitality. Bousha will go above and beyond anything you imagine: he organized walking and desert tours for us, both of which were great quality and value, and was always available to answer our questions, offering to help without ever being pushy. He even surprised us with a birthday cake for my partner, providing that much needed family feeling when you're away from home. Our trip to Fez was so much better because of him, I just can't imagine staying anywhere else when going back... Thank you so much for your hospitality!
The lobby / breakfast garden
View from the terrace
Stayed 5 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choix de Ryad à Fes
Je me suis fié aux avis pour mon choix, et je ne me suis pas trompé. Excellent! La tenu de l'établissement en période covid parfaite. La localisation dans la Médina proche de el Batha top ! L'attention du personnel aux petits soins avec les enfants, les conseils pour baby sitting nickel !! Mes enfants appellent la cogérante Tata Souad.. Je recommande vivement !
Stayed 6 nights in Dec 2020
Response from Riad Alassala Fes on 11 Jan 2021
Chers clients, Nous vous remercions d'avoir choisi Riad Alassala Fes, ainsi nous vous remercions pour ce commentaire positif et encourageant et que nous avons transmis à toute l'équipe avec plaisir. Nous souhaitons vous recueillir très bientôt Cordialement.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020