Classic Triple Room | Minibar, in-room safe, free WiFi
Check availability

Reviews of Duchessa Isabella Collection by Uappala Hotels

5 out of 5
Duchessa Isabella Collection by Uappala Hotels
Via Palestro 70, Ferrara

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 75 reviews" "
Rating 8 - Good. 27 out of 75 reviews" "
Rating 6 - Okay. 13 out of 75 reviews" "
Rating 4 - Poor. 5 out of 75 reviews" "
Rating 2 - Terrible. 6 out of 75 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Nagesh

Business traveller
Liked: Staff & service
Traditional
Stayed 4 nights in May 2024

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Himanshu

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
Nothing like 5star property. Sofa was torn, floor was dirty, shower doesn’t work properly and is too small.
Stayed 1 night in Oct 2022

6/10 Okay

Hjalte

Stayed 1 night in Sep 2021

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely traditional hotel, good breakfast expensive parking
Stayed 1 night in Feb 2020
Response from Duchessa Isabella on 23 Sept 2020
Gentile Ospite, la ringraziamo per il suo commento e speriamo di rivederla presto da noi. Cordiali Saluti Anna Front Office

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Duchessa Isabella on 23 Sept 2020
Gentile Ospite, la ringraziamo per il suo commento e speriamo di rivederla presto da noi. Cordiali Saluti Anna Front Office

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Duchessa Isabella on 23 Sept 2020
Gentile Ospite, la ringraziamo per il suo commento e speriamo di rivederla presto da noi. Cordiali Saluti Anna Front Office

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel owner very nice employees very helpful
Stayed 1 night in Jan 2019
Response from Duchessa Isabella on 23 Sept 2020
Gentile Ospite, la ringraziamo per il suo commento e speriamo di rivederla presto da noi. Cordiali Saluti Anna Front Office

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with amazing decor in a quiet part of town , the marble floors and amazing plasterwork in the main rooms are exquisite . We will stay here again , the staff are helpful as well and very attentive x
Stayed 3 nights in Apr 2019
Response from Duchessa Isabella on 23 Sept 2020
Gentile Ospite, la ringraziamo per il suo commento e speriamo di rivederla presto da noi. Cordiali Saluti Anna Front Office

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2019
Response from Duchessa Isabella on 23 Sept 2020
Gentile Ospite, la ringraziamo per il suo commento e speriamo di rivederla presto da noi. Cordiali Saluti Anna Front Office

2/10 Terrible

Andrea

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Water from faucet brown. Needs makeover!
The water from the faucet was brown. Couldn't shower Needs a makeover.
Response from Duchessa Isabella on 23 Sept 2020
Gentile Ospite, la ringraziamo per il suo commento e speriamo di rivederla presto da noi. Cordiali Saluti Anna Front Office

8/10 Good

marco

Liked: Cleanliness, staff & service, room comfort
Response from Duchessa Isabella on 23 Sept 2020
Gentile Ospite, la ringraziamo per il suo commento e speriamo di rivederla presto da noi. Cordiali Saluti Anna Front Office

8/10 Good

marco

Liked: Cleanliness, staff & service, room comfort
Response from Duchessa Isabella on 23 Sept 2020
Gentile Ospite, la ringraziamo per il suo commento e speriamo di rivederla presto da noi. Cordiali Saluti Anna Front Office

6/10 Okay

Luigi

Travelled with family
Sinceramente mi aspettavo di meglio, mio figlio ha dormito in un angolo della stanza con tetto spiovente col rischio di battere la testa ogni volta che si alzava dal letto, il bagno senza finestra era molto molto caldo e con aria soffocante, la temperatura che abbiamo trovato in camera e in corridoio il mattino al risveglio era da sauna, non credo che ci tornerò.
Stayed 1 night in Apr 2024

8/10 Good

Stefano

Travelled with partner
Liked: Property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

ANTONELLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto suggestiva
Stayed 2 nights in Feb 2024

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Semplicemente perfetto. Straordinaria gentilezza e professionalità del personale. Così come straordinario è l' albergo
Stayed 1 night in Feb 2024

8/10 Good

Angelo

Liked: Cleanliness, staff & service, room comfort
Ottima posizione Edificio di prestigio Sarebbe utile un’intervento di rinnovo per alcune aree
Stayed 1 night in Jan 2024

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Tiziano

Liked: Cleanliness, staff & service, property conditions & facilities
Semplicemente fantastico , un tuffo nel passato che fa bene agli occhi ed allo spirito , personale gentilissimo a due passi dal Castello e dal Palazzo dei Diamanti , colazione perfetta , forse c’è qualche piccola mancanza ( esempio la doccia e’ nella vasca abbastanza scomoda …) ma merita comunque 10 e lode
Stayed 2 nights in Dec 2023

8/10 Good

Davide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto soddisfatto della struttura, leggendo le recensioni passate pensavo al peggio ed invece molto sorpreso dalla struttura (edificio vecchiotto ma tenuto bene)
Stayed 1 night in Nov 2023

6/10 Okay

Priscilla

Stayed 1 night in Oct 2023

6/10 Okay

Antonio

Travelled with partner
in generale bene a parte che non era la camera richiesta- Per essere un 5 stelle è un po' scarso
Stayed 3 nights in Oct 2023

8/10 Good

Giovanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel comodo per visitare la città
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

ANDREA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo rapporto qualità prezzo in centro a Ferrara
Tutto come da aspettative. Una soluzione perfetta nel cuore della città
Stayed 1 night in Jun 2023

8/10 Good

Eindride

Liked: Staff & service, room comfort
Old charming hotel with some need for updating.
Nice Hotel at an excellent location but dated.
Stayed 4 nights in May 2023

10/10 Excellent

Simona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto curata e accogliente. Personale molto disponibile e professionale.
Stayed 1 night in Aug 2022

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piacevole soggiorno,sensazione di fresco pulito. Soddisfatti.
Stayed 2 nights in Aug 2022

6/10 Okay

javier

Travelled with family
Liked: Staff & service, property conditions & facilities
No servia wi fi y Mucho mosco
Stayed 1 night in Jul 2022

10/10 Excellent

Elisa

Stayed 1 night in Apr 2022

2/10 Terrible

CARLO

Disliked: Cleanliness, property conditions & facilities, room comfort
Decepcionante!
Decepcionante. Quarto com cheiro de mofo. Chuveiro não funcionava. Ar condicionado estava no quente e não conseguimos mudar para frio, tivemos que dormir com as janelas abertas. Café da manha simples, igual de um 3 estrelas. SPA não funcionou. Restaurante e bar fechado. Estacionamento pago e não era coberto. Frigobar desligado e vazio. Não merece 5 estrelas.
Stayed 1 night in Apr 2022

10/10 Excellent

luciano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Cristina

Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience, not recommended
It was a very bad experience. Hotel staff is rude and not qualified.
Stayed 2 nights in Feb 2022

8/10 Good

cosmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Danilo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Lorenzo

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pessima scelta a Ferrara
Servizio reception e colazione da rivedere, pare non esista un cavatappi all'interno dell'hotel quindi se ordinate cibo da fuori non potete bere una bottiglia di vino, con molta difficoltà ci hanno trovato le posate. Chiedo sempre in reception a che ora inizia il servizio colazione e la risposta è "6:30", ci presentiamo li alle 6:45 e non c'è nessuno quindi cominciamo a servirci da soli, la cameriera è però pronta a farci notare che la colazione inizia alle 7. Ovviamente abbiamo continuato a mangiare, anche se il caffè lo abbiamo preso al Bar perché la cameriera invece che capire l'errore della sua collega si è offesa del modo duro in cui gli è stato fatto notare che sono un branco di incompetenti. Da evitare date retta.
Stayed 1 night in Oct 2021

4/10 Poor

Marcus

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No parking at the hotel. Had to park at a nearby square. No WiFi
Stayed 1 night in Sep 2021
Response from Duchessa Isabella on 21 Oct 2021
I'm sorry no one told you about our private parking

10/10 Excellent

Umberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ferrara festa del libro meis
Stayed 1 night in Sep 2021

10/10 Excellent

Maura

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Posizione
Stayed 1 night in Sep 2021

8/10 Good

Elisa

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Tutto ok
Stayed 1 night in Sep 2021

8/10 Good

Stanislav

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Duchessa Isabella on 1 Nov 2020
Gentile Ospite, la ringraziamo per la sua buona valutazione del soggiorno al Duchessa Isabella Hotel&Spa. Speriamo di rivederla presto

8/10 Good

Adryy, Teramo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel dallo stile settecentesco molto particolare. Ordinato e pulito. Il soggiorno è stato piacevole anche se per una notte.
Stayed 1 night in Oct 2020
Response from Duchessa Isabella on 21 Oct 2020
Gentilissimo Ospite, la ringraziamo per questo suo gentile commento lasciato a seguito del suo soggiorno al Duchessa Isabella Hotel&Spa. Siamo lieti che abbia apprezzato la nostra struttura ed il suo stile ricercato ed inusuale. Speriamo di avere nuovamente il piacere di averla da noi. Cordiali Saluti Anna Front Office

8/10 Good

christian

Stayed 4 nights in Oct 2020
Response from Duchessa Isabella on 25 Oct 2020
Gentile Christian, la ringrazio perl a sua valutazione positiva e speriamo di rivederla presto. Cordiali Saluti Anna

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Duchessa Isabella on 12 Oct 2020
Gentile Ospite, la ringraziamo per l'ottimo punteggio assegnato alla struttura. Speriamo di rivederla presto Cordiali Saluti

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Definitely not a five star hotel, it is in big need of a renewal but the staff is excellent, the rooms are big (but very old) and it’s clean (and that’s what mattered the most)
Stayed 1 night in Oct 2020
Response from Duchessa Isabella on 13 Oct 2020
Dear Guest We would like to thank you for your comment about your stay in our Duchessa Isabella Hotel&Spa. We hope to see you soon again. Best Regards Anna Front Office

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2020
Response from Duchessa Isabella on 5 Oct 2020
Gentile Ospite, grazie per la sua valutazione. Cordiali Saluti

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Modesti servizi per un 5 stelle
Camera con letto matrimoniale anziché
Stayed 1 night in Sep 2020
Response from Duchessa Isabella on 23 Sept 2020
Gentile Ospite, la ringraziamo per il suo commento e speriamo di rivederla presto da noi. Cordiali Saluti Anna Front Office