Front of property – evening/night

Reviews of Quality Inn

2.5 out of 5
Quality Inn
1000 S Futrall Dr, Fayetteville, AR

Reviews

6.8
Rating 10 - Excellent. 20 out of 75 reviews" "
Rating 8 - Good. 21 out of 75 reviews" "
Rating 6 - Okay. 14 out of 75 reviews" "
Rating 4 - Poor. 9 out of 75 reviews" "
Rating 2 - Terrible. 11 out of 75 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Everyone crammed in like sardines, pool closed. Sketchy surroundings.
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Frank, McKinney

Liked: Cleanliness, staff & service, property conditions & facilities
Des
Stayed 2 nights in May 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, property conditions & facilities
Ac worked and quick check in
Stayed 1 night in May 2024

6/10 Okay

seph

Travelled with partner
Liked: Staff & service
Ok stay, they have done some updates but it doesn’t feel clean, the rooms had a smell and were stuffy. Bugs. Enough said.
Stayed 2 nights in May 2024

8/10 Good

Kevin

Travelled with group
Liked: Staff & service
was ok...close to highway
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Staff & service
Location to University.
Stayed 2 nights in Apr 2024

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got in late in the evening, the TV was left on, the remote didn’t work. You could see the light from outside under the door. The lock was jammed a lot. The AC was so loud you couldn’t effectively use it. Light switches did nothing. There was a black substance splattered up the wall. The refrigerator had so much ice in it that nothing could go in the ice box. The fridge wasn’t super cold.
Stayed 2 nights in Apr 2024

2/10 Terrible

Parker

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty
Stayed 1 night in Apr 2024

10/10 Excellent

María

Liked: Cleanliness, amenities
Good service
Stayed 1 night in Apr 2024

6/10 Okay

Siro

Travelled with family
Liked: Cleanliness, staff & service
Price was okay, breakfast wasn’t all it was hyped up to be. The rooms are older, but good price and conveniently located. Not a bad stay.
Stayed 2 nights in Apr 2024

2/10 Terrible

Latoya

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
All the room smell old stale cigarettes, and the towels smell moldy/water damage. Erin, the rooms do not work and I came home sick.
Stayed 2 nights in Apr 2024

10/10 Excellent

Wilson F, Fayetteville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest customer service ever.
Stayed 3 nights in Mar 2024

6/10 Okay

Betty

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
As soon as you walked in you could smell stale cigarette smoke. The room smells so bad. Generally it looked clean, just stunk. You can hear everything going on. My poor mom didn't get much sleep because the people next to her room were up all night yelling.
Stayed 1 night in Mar 2024

10/10 Excellent

THOMAS

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the nightly room price was within my budget
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Bathroom had a leak but other than that it was overall a decent place.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric Walsh and Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice breakfast. A great value.
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very hard to get my wheelchair into the room. Were staying in room 131 and it is overall nice. However, it would be appreciated if the handicapped rooms were 2 bed so we couldve stayed in there because, i am a handicapped person as well as my dad and we need my mom and my kid with us rather then me staying in handicapped and them staying in another room. However, the lady who checked us in was very nice and helpful and helped us get a room that would be easier to access.
Stayed 1 night in Mar 2024

4/10 Poor

Jenna

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Feb 2024

6/10 Okay

Drake

Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Bcs they dont knw how to bring towels back to u when u turn them in for clean ones
Stayed 3 nights in Jan 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE MANAGEMENT AND STAFF WERE GREAT!!!! This is a small hotel owned, I believe by a small local company. They went out of their way to make sure we were comfortable and had everything we needed. The room was clean and comfortable. Would stay here again

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
filthy floors, filthy bathroom, filthy sunken mattress, stained hairy towels, smelly heater. I ate the $74 and moved to a better hotel.
Stayed 1 night in Jan 2024

4/10 Poor

leah

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff not very friendly.
Stayed 1 night in Jan 2024

6/10 Okay

Jenny

Business traveller, Travelled with partner
Disliked: Amenities
It seemed like it was designed more for truck drivers than travelers
Stayed 1 night in Jan 2024

8/10 Good

Mechelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jalen

Stayed 1 night in Dec 2023

10/10 Excellent

Jong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jong

Stayed 1 night in Nov 2023

2/10 Terrible

Tim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was literally a homeless camp on the corner of the parking lot. The steps to the second level weren’t level and were unsafe. Room was smelly, felt dirty. We left in the middle of the night. Couldn’t sleep here.
Stayed 1 night in Nov 2023

8/10 Good

Siren

friendly
very friendly personnel ar reception, in the breakfast room and maintenance too. practically table service with waffle making to your liking. clean enough and excellent value for money.
Stayed 4 nights in Nov 2023

6/10 Okay

Hebert

Stayed 2 nights in Nov 2023

6/10 Okay

Jayne

Travelled with partner
Disliked: Amenities, property conditions & facilities
There were a lot of homeless people walking around d the parking lot. They were hanging out at the convenience store next door
Stayed 2 nights in Nov 2023

6/10 Okay

Patrick

Stayed 1 night in Nov 2023

10/10 Excellent

Thom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kimberly

Friendly staff
Stayed 1 night in Oct 2023

4/10 Poor

Helmut

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Brooks, Little Rock

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was tremendous. We were thankful to have found a room at last minute on game weekend The room flooring was upgraded and clean but the public walkways were dirty and trashy There was no accessibility to get to the second floor The fridge was removed from the room and was left in the wall area and water was all over the floor of our room Shower head didn't fully engage The cops showed up while we were waiting for an Uber which was unsettling
Stayed 2 nights in Oct 2023
Response from sunny on 23 Oct 2023
Dear Brook,Firstly do accept our heartiest apology for any kind of inconvenience caused during your stay. We are keeping boundless efforts in maintaining cleanliness and improvising of amenities of the property at all times. Escorting of cops are due to any emergency calls made by any disabled or medical attention-oriented guests, apart our hotel never grabs any suspicious attention of any kind whatsoever. We look forward to seeing that you are more than satisfactorily state when you check out in your next visit.

2/10 Terrible

Marcie

Travelled with family
Disliked: Property conditions & facilities
Our 1st room had Bed Bugs not to mention was filthy. Our second room was run down and dirty. Bed was terrible kept hearing the springs popping every time you rolled over. Never left coffee cups in the room and only gave one packet of coffee even though they knew we had two people in the room. Also only two VERY small towels. When we called front desk for more coffee they wanted us to pick it up from them. Also only bar soap. Which people don’t want to share soap. The hotel overall was very run down and filthy. Also had gnats flying around the room.
Stayed 3 nights in Oct 2023
Response from sunny on 23 Oct 2023
Dear Marcie,We regret for your inconvenience experienced during your recent stay. The hotel does keep periodic pest control check in place, however it is seen that possibility lies unlike any other hotel that the prior guest who had checked out with his luggage might had left some kind of bug behind which goes hidden with housekeeping service. Apart your complaint has been attended in full and all care has been taken into consideration to have sufficient amenities in all rooms. We look forward to extending all-possible assistance for your comfortable stay experience in your next stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in and left for lunch came back and went to check the room and it was in the condition of the pictures below. The front desk Accused us of causing the damages. The front desk workers were very rude, unprofessional and trying to intimidate me when asking for a refund due to the condition of the room. We were denied a full or even partial refund because we didn’t immediately go and check out the room, upon checking in (as mentioned above we went to lunch prior to going to the room) overall a horrible experience
Stayed 1 night in Oct 2023
Response from Madan on 23 Oct 2023
Genuinely apologize for any inconvenience caused by any means during your stay. At our hotel we follow a pattern for housekeeping work inspected before they leave the room after cleaning, however example of a missed supply is felt as per your observation mentioned. Our Maintenace staff has already fixed all missing parts, apparently busted by previous guest probably who had stayed in that room. We ensure you of our best condition room with efficient room service during your future stay with us.

4/10 Poor

Steven

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There are better options
Room was not clean and the shower did not drain very well.
Stayed 2 nights in Oct 2023
Response from sunny on 23 Oct 2023
Our sincere apologies for any shortfall left in place during your recent stay with us. As highlighted housekeeping limitations is part of routine wear and tear and all our maintenance staff is efficient in attending the flaw immediate upon request highlighted by any guest during and their post stay. Assuring of our prompt services during your future stays with us.

8/10 Good

Michael

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's standard
Stayed 1 night in Aug 2023
Response from Sunny on 23 Oct 2023
Dear Mr Michael,Thank you very much for staying with us.We sincerely look forward in seeing and receiving you once again for your improvised stay experience with us.Best Regards

10/10 Excellent

James

Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Not a hotel
It should be noted that this is in fact a motel NOT a hotel. We were lied to. But the staff was very friendly and the bedding was clean. Honestly just the walls and ac could’ve used a little cleaning but for the money it was fine.
Stayed 3 nights in Sep 2023
Response from Sunny on 23 Oct 2023
Dear Stephanie, We take this as your honest compliment. At the same time feel confident there is many much more to add to your happy stay experiences with us in recent time to come. A hot continental breakfast for your pleasurable day kick start that await for you everyday between 6 and 9 am.See you soon..

2/10 Terrible

catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023