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Reviews of Super 8 by Wyndham Fairview Heights-St. Louis

2 out of 5
Super 8 by Wyndham Fairview Heights-St. Louis
45 Ludwig Dr, Fairview Heights, IL

Reviews

6.8
Rating 10 - Excellent. 213 out of 1004 reviews" "
Rating 8 - Good. 336 out of 1004 reviews" "
Rating 6 - Okay. 211 out of 1004 reviews" "
Rating 4 - Poor. 126 out of 1004 reviews" "
Rating 2 - Terrible. 118 out of 1004 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
change the mattresses the springs bot
Stayed 1 night in May 2024
Response from Super 8 by wyndham on 13 May 2024
Dear Jose,Thank you for giving your review. We are sorry to hear that you didn't had a comfortable stay. We will try our best to work on it.

6/10 Okay

Dan

Liked: Cleanliness, amenities, property conditions & facilities
The house keeping was questionable. I've booked this property at least five times because of the proximity to Saint Louis. I should've inspected the room but trust was important. Loose hair all over the bathroom floor but didn't notice until late night. 2nd night, noticed loose items under nightstand. Usually leave a tip but didn't because of aforementioned. Have traveled over 40 years and have always left a tip
Stayed 2 nights in May 2024
Response from Super 8 by wyndham on 13 May 2024
Dear Dan,We apologize for the inconvenience caused to you.Guest satisfaction is our highest priority.

2/10 Terrible

Delcine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You do not have enough space for me to input, just how much, I was dissatisfied with this property! Checked in on May 2, Checked Out May 3! My sister slept in chair & I unfortunately slept in bed, & received bed bug bites! I see a partial refund was submitted, but I WANT A FULL REFUND!
Stayed 6 nights in May 2024
Response from Super 8 by wyndham on 11 May 2024
Dear Delcine,We're sorry for the inconvenience caused to you.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Super 8 by wyndham on 8 May 2024
Dear Sean,We're happy that you enjoyed your stay. Thank you for your review.

8/10 Good

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff here is just amazing! Always so kind!
Stayed 1 night in Apr 2024
Response from Super 8 by wyndham on 3 May 2024
Dear Randy,Thank you for your wonderful review. We really appreciate your stay and we look forward to welcoming you back.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Telly
Stayed 1 night in Apr 2024
Response from Super 8 by wyndham on 3 May 2024
Dear Carmen,Thank you for your kind words. We really appreciate that you had a wonderful experience with us.

10/10 Excellent

Zipporah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, and clean.
Stayed 3 nights in Apr 2024
Response from Super 8 by wyndham on 29 Apr 2024
Dear Zipporah,Thank you for your review and for choosing Super8.We're happy that you enjoyed your stay and looking forward to having you again.

4/10 Poor

Aniuska

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Super 8 by wyndham on 29 Apr 2024
Dear Aniuska,Thank you for your review and we apologize that it didn't met your expectations.

2/10 Terrible

Olivia

Stayed 2 nights in Apr 2024
Response from Super 8 by wyndham on 12 May 2024
Dear Olivia,We're sorry for the inconvenience caused to you.

2/10 Terrible

Kialah

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Double booked room, dirty room, nasty attitude
Stayed 2 nights in Apr 2024
Response from Super 8 by wyndham on 26 Apr 2024
Dear Kialah,We apologize for the nconvenience caused to you.

2/10 Terrible

Kialah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like anything
Stayed 1 night in Apr 2024
Response from Super 8 by wyndham on 21 Apr 2024
Dear Kialah,We apologize for the inconvenience caused to you.We regret that we fell short of your expectations.

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities
Waited 20’minutes to check in finally left. Hotel was nothing like the pictures. Dirty and felt unsafe
Stayed 1 night in Apr 2024
Response from Super 8 by wyndham on 20 Apr 2024
Dear Lindsey,We're sorry you were unhappy with your stay. We'll try our best to work on it.

10/10 Excellent

Shanell

Stayed 1 night in Apr 2024
Response from Super 8 by wyndham on 8 May 2024
Dear Shanell,We're happy that you enjoyed your stay with us. Thank you for your review. We look forward to seeing you again.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great clean room inexpensive and central location
Stayed 2 nights in Apr 2024
Response from Super 8 by wyndham on 12 Apr 2024
Thank you ma'am. We really appreciate it.

4/10 Poor

Jeanie

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Super 8 by wyndham on 15 Apr 2024
Dear Jeanie,Thank you for taking the time to share your experience with us. We are sorry to hear that you didn't have a great experience.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here many times. Always nice and clean hotel.
Stayed 1 night in Apr 2024
Response from Super 8 by wyndham on 12 Apr 2024
Thank You for your kind words about your stay. We are thrilled to hear that you enjoyed your stay .Our staff looks forward to welcoming you back.

8/10 Good

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and clean.
Stayed 2 nights in Mar 2024
Response from Super 8 by wyndham on 13 Apr 2024
Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations.

2/10 Terrible

Deonna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place needs to have a health inspector sent here ASAP!! I didn't expect anything but a clean room and that was not the case!! Blood on curtain, white nasty stains on the chair and couch, smelled like bug spray, floor looks like it hadn't ben cleaned in 3 weeks...It was dirt and some white flaky stuff in the bed.. Just horrible I want my money back!! I booked via expedia and not they are avoiding their calls to avoid approving the refund request, per an email I got from expedia... These rooms all need to be demolished and rebuilt its so nasty...The couch was peeling and old.. Avoid this place unless you want to be disgusted because pictures are misleading. Not sure how they are allowed to even be open with rooms this disgusting...I took pictures and shared them with the front desk...Gross Excuse for a hotel...And shame on expedia for having a nasty company on their website with misleading pictures..Remove them off your site and refund your loyal customers especially when they have pictures
Stayed 1 night in Mar 2024
Response from Super 8 by wyndham on 12 Apr 2024
We are so sorry for the inconvenience caused to you ma'am.

8/10 Good

Stan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice clean qyiet
Stayed 1 night in Mar 2024
Response from Super 8 by wyndham on 16 Apr 2024
Dear Stan,Thank you for your helpful feedback regarding your stay. We look forward to welcoming you again.

6/10 Okay

Jordan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Seen a bug
Stayed 2 nights in Feb 2024
Response from Super 8 by wyndham on 15 Apr 2024
Dear Jordan,We would like to express our apologies that you had a negative experience.

4/10 Poor

Jordan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was 8 bugs in my room and she put me in a new room that had more bugs! I went to a 3rd room that had one bug but they said I couldnt get a refund.
Stayed 2 nights in Feb 2024
Response from Super 8 by wyndham on 15 Apr 2024
Dear Jordan,Thank you for bringing this to our attention. We apologize for the inconvenience.

10/10 Excellent

Jordan

Travelled with family
Liked: Amenities, property conditions & facilities
I like it.
Stayed 1 night in Feb 2024

8/10 Good

Paul D

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good property.
Stayed 1 night in Feb 2024

6/10 Okay

Kizmet

Travelled with partner
Liked: Staff & service
The property was just OK for what we paid. The lobby was very old looking so I was nervous about how my room would look. Honestly, it looked better than I thought however, I was not able to get any rest. Someone got the room next to us around 1030, and from 1030 to about 2:30 AM they played the music very loudly, I went to the front desk to complain and he said he would take care of it but he did not because I waited at the door to see if he would. I probably would not stay there again because I don’t like the fact that the situation was not handled .
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Shanell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel!!!😉👍
Stayed 1 night in Jan 2024

2/10 Terrible

Shameka

Disliked: Cleanliness, property conditions & facilities
Microwave was disgusting and roaches in the restroom
Stayed 1 night in Jan 2024

4/10 Poor

Natalia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Amanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled clean upon check in, looked descent in the lobby. Front desk was very nice and accommodating. However the property needs to be updated. The room was half clean and didn't smell but had dead stink bugs in/on the AC/Heat unit when I pulled the curtain back. This is literally a one night stop and sleep. Not made for a long stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Alecia

Stayed 3 nights in Dec 2023

8/10 Good

Shawn

Liked: Cleanliness
Stayed 4 nights in Dec 2023

4/10 Poor

Beverly

Disliked: Cleanliness, staff & service, property conditions & facilities
Adequate for an overnight off the road. No more.
Stayed 1 night in Dec 2023

8/10 Good

Zac

Liked: Cleanliness, staff & service
Overall good for the price. The ceiling in the bathroom had some slight mold/damage but the room was clean overall
Stayed 3 nights in Dec 2023

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. Everything worked properly. Staff was nice and the hotel was a decent price. Good location to restaurants and shopping. We will stay here again.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and hotel in general had an odor. Baby roaches in bathroom. Carpet was dirty and missing in sections. Walls were dirty and stained.
Stayed 1 night in Nov 2023

8/10 Good

SANDI

Stayed 1 night in Nov 2023

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Place is run down. Put us in a room with broken tv and no coffee pot. Changed rooms, better but shower head was broken. Room dusty, lot of noise in the hall 1;30am.
Stayed 1 night in Nov 2023

4/10 Poor

larry

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Heat did not work well but staff tried to help. Condition of building going down hill. Some areas covered in brown tape to match paint instead of painting. Room had strange odor. Beds hard and not comfortable. No receipt. Next trip will upgrade to nicer facility. Few choices on cold breakfast bar.
Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Appreciated an area outside I could smoke. Check-in was quick. Carpet in room did not make my socks black. No sign of bedbugs (checked apon entry) Only downside I saw was the mattress liners need to be cleaned that is under the fitter sheets. Overall -good stay for a good rate.
Stayed 1 night in Nov 2023

4/10 Poor

Annette

Liked: Staff & service
Not Too Good
Prior to making my reservation, I contacted the property and asked if they had a handicap accessible room because my husband is in a wheelchair. The person I spoke to said yes to go ahead and reserve the room and she would flag it when she received it. When we arrived at our room, the wheelchair barely fit into the room because of furniture placement. The bathroom had room for the wheelchair once you maneuvered into the bathroom. The biggest issue was the tub. Typically a wheelchair accessible bathroom has a walk-in /roll-in shower. I went to the front desk and told the clerk that checked us in that we were supposed to have a handicap room. She said we did. When I brought up the tub, she stated all of the handicap rooms have tubs but they have handicap bars. She was very nice and very apologetic but that didn't help my husband to get a shower. This was our first trip (for one night only) in over 5 years. At this point it was 10pm and we didn't really have any choice but to stay since we were checked in and the room was non-refundable. It wasn't a good experience. As far as my overall review, smoking is supposed to be a certain distance away from doors and an employee propped the door open with a rock while they smoked right outside and the smoke was in the hallways & the butts were on the sidewalk. The breakfast area was "sticky" and not well maintained (especially the waffle machine). We previously stayed here and had good experiences, but not this time.
Stayed 1 night in Sep 2023

2/10 Terrible

Velda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Kimberly

Stayed 1 night in Oct 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Richelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Tracy

Stayed 1 night in Sep 2023

2/10 Terrible

KIMBERLY

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
Very disappointed. 1st room the toilet didn't want ro flush and rhey had no rooms to switch. Woke up in the early morning to find roaches on the night stand. Went to desk and had to wait to morning crew came in. Finally after that was able to get to a different room but this room needed alot of tlc bed spread had cigarette type holes in it in a non smoking room and the room just had a odd smell. The base trim in the room by door was about to fall off. Property didnt offer any discount because i booked online. I have stayed here several time with no issues. I over jeard housekeeping tell the front desk work that Manager was aware of the bug problem over 3 weeks ago and hadn't done anything.
Stayed 2 nights in Sep 2023

6/10 Okay

Charlene

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Herbert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets had old blood stains on it. We had a roach in our room. (Have videos of roach). Rooms needs to be cleaner, very dusty. Sheets were inside out as well.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good budget hotel. It was perfect for my one-night stay in the Fairview Heights area. The nearby St. Clair mall provides very good shopping along with some other strip centers in the area. Just down the street, St. Clair antique mall was also fun to visit. The room contained a small refrigerator and microwave to go with the coffee maker. The flatscreen tv also provided lots of cable entertainment options. Best of all, though was the quality of the pillows and bedding provided. They went a long way in helping me sleep well there. Even the continental breakfast was nice with a perfect Belgian waffle and juice plus a cinnamon-raisin bagel for the road. It was an excellent stay and a great value.
Stayed 1 night in Sep 2023