I found it difficult to rate this hotel this time. I have stayed here several times and was always satisfied. However this time things went very wrong, two days before my stay a by phone I was informed that my booking had been transferred to the Kyriad Madeline no problem for me there a very nice hotel. An email confirmed this change, with the information just had to book in as I had already paid for my stay. This is where the proverbial hit the fan. At reception I was told my booking had been cancelled two days previously(this was about the time I received the phone call and email. The receptionist made several phone calls, with no positive result, however she found me a room and said that reimbursement would be obtained from the Etaph hotel. Although I was annoyed with the incompetence of whoever did the cancelling, all turned out for the best, I liked the Kyriad better, so will be booking in there in future.