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Reviews of The Trails Inn

3.5 out of 5
The Trails Inn
2060 E Van Buren, Eureka Springs, AR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 458 out of 595 reviews" "
Rating 8 - Good. 113 out of 595 reviews" "
Rating 6 - Okay. 18 out of 595 reviews" "
Rating 4 - Poor. 2 out of 595 reviews" "
Rating 2 - Terrible. 4 out of 595 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Terry

Liked: Cleanliness, staff & service
Excellent service and friendly staff.
Stayed 1 night in Apr 2024
Response from Chuck on 28 Apr 2024
Terry, Thank you for the feedback. Hope to see you again soon. Safe travels

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service
Stay was decent. Not perfect but ok.
Stayed 2 nights in Apr 2024
Response from Chuck on 22 Apr 2024
Jonathan, Thank you for staying with us. You right we are not a fancy location but we try to keep a nice location.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean!
Stayed 1 night in Apr 2024
Response from Chuck on 12 Apr 2024
Sara, Thank you for you feedback. We appreciate it very much. Hope to see you again soon.

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was immaculately clean. The beds and pillows were comfortable. Nice little front patio area for each room and a cute patio area with picnic tables around the side. Quite a few resturants and a bar within walking distance. Thrifty... ? Pizza Hut is next door. Thai and BBQ across the street and an Irish Pub next door too. The trolly stops out front. Super nice family owned and operated motel. 🇺🇸 I looked around so I feel comfortable saying, at this price point, you couldn't find anything nicer, or cleaner in this town. I highy recommend~family travelers from St. Louis
Stayed 4 nights in Mar 2024
Response from Chuck on 31 Mar 2024
Patricia, Was our pleasure having you here. We appreciate the feedback. Thank you for choosing us. We hope to see you again soon. Until then safe travels.

10/10 Excellent

Tye

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great place. Breakfast place right across the street. Hotel is a bit dated, but who cares. For the price, it’s great. One suggestion: request a room in the back. They’re away from the road and quieter. Place has a pool too. Not bad at all.
Stayed 1 night in Mar 2024
Response from Chuck on 16 Mar 2024
Tye, Thank you for the feedback hope to see you again soon.

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. Recommend for sure!!!
Stayed 2 nights in Feb 2024
Response from Chuck on 26 Feb 2024
Denise, Thank you for the review. Hope you had an amazing time at the Ghost Tour. See you soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Owners were nice & room was clean & everything worked fine. They had coffee & lite fare in the office for breakfast. Will surely stay there again when visiting beautiful Eureka Springs.
Stayed 1 night in Jan 2024
Response from Chuck on 5 Feb 2024
Elizabeth, Thank you for the feedback. See you soon safe travels.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Chuck on 30 Jan 2024
Cindy, Thank you for the great review. Safe Travels

10/10 Excellent

John

Travelled with family, Travelled with partner
Very clean and great staff!
Stayed 3 nights in Dec 2023
Response from Chuck on 25 Jan 2024
John, Thank you for your feedback and review. We appreciate it very much. Safe travels and see you soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas time in Eureka Springs
The owners are very welcoming & take pride in every detail. Room was exceptionally clean as well. Thank you for making our stay so nice. Hope to see you again soon.
Stayed 2 nights in Dec 2023
Response from Chuck on 11 Dec 2023
Richard, Was our pleasure having you here. See you soon. Safe travels.

6/10 Okay

Leddy

Response from Chuck on 25 Jan 2024
You stayed with us in October of 2023. Was not aware of any issues. Sorry your stay 4 months ago was not up to your standards.

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tom - McKinney
I always enjoy returning to this hotel. It is in excellent shape and the owners always greet you so cheerfully. They have added a lot of extra touches to the rooms that give you that down home comfort feel. I would always recomment them to about anyone.
Stayed 1 night in Nov 2023
Response from Chuck on 9 Nov 2023
Thomas, Thank you for the kind words and great review. Hope to see you again soon.

10/10 Excellent

Debora

The property was conveniently located on the eastern side of Eureka Springs with easy access to restaurants.
Stayed 1 night in Nov 2023
Response from Chuck on 9 Nov 2023
Debora, We appreciate you staying with us. Thank you for the great review.

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Chuck on 1 Nov 2023
Julie, Thank you for the review. Safe travels

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice folks. A couple of good restaurants nearby too.
Stayed 2 nights in Oct 2023
Response from Chuck on 29 Oct 2023
Amy, Thank you for the feedback. Safe travels

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice 👍
Stayed 1 night in Oct 2023
Response from Chuck on 25 Oct 2023
Carl, Thank you for the review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Chuck on 21 Oct 2023
Michael, Thank you for the great review. Safe travels.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chuck on 16 Oct 2023
Tina, Thank you for the great review.

10/10 Excellent

Kristin

Travelled with partner
Liked: Amenities
Enjoyable experience
Stayed 2 nights in Sep 2023
Response from Chuck on 2 Oct 2023
Kristin, Thank you for the great review. Was our pleasure having you here.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
I booked online & their communication was excellent. Upon arrival we were very impressed with the condition & cleanliness of the room. Very nice, clean, friendly place! Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Chuck on 28 Sept 2023
Carl, Thank you for your feedback. We appreciate you staying with us. Hope to see you again soon.

10/10 Excellent

JoAnn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Chuck on 21 Sept 2023
JoAnn, Thank you for the review.

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great starting point for motorcyclist for many different directions to ride loops and end back near the hotel.
Stayed 4 nights in Sep 2023
Response from Chuck on 18 Sept 2023
Martin, Thank you for the review. Rid safe

10/10 Excellent

LaVedna

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Clean and comfortable. Can walk to many restaurants.
Stayed 2 nights in Sep 2023
Response from Chuck on 10 Sept 2023
LaVendna, Thank you for the great review. Safe travels

10/10 Excellent

Peter

Stayed 3 nights in Sep 2023
Response from Chuck on 7 Sept 2023
Peter, Thank you for the review. Ride safe.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly!
Quaint little hotel with lots of charm and character. It's an older hotel but very well maintained!!! That just adds to it's character! Conveniently located without being right downtown. We had a relaxing, comfortable overnight stay here.
Stayed 1 night in Sep 2023
Response from Chuck on 5 Sept 2023
Elizabeth, Thank you for choosing our location for your stay. Glad to hear you enjoyed the stay. Take care and safe travels.

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, decent and reasonable.
Stayed 2 nights in Sep 2023
Response from Chuck on 5 Sept 2023
Thank you for the feedback

10/10 Excellent

Clint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trails Inn owners Chuck & Kathy made us feel like family. We highly recommend staying here when visiting Eureka Springs.
Stayed 3 nights in Sep 2023
Response from Chuck on 4 Sept 2023
Clint, Was our pleasure to meet you guys. Safe travels and see you again soon.

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and nice, but only problem was toilet for small children not for tall elderly adults.
Stayed 1 night in Aug 2023
Response from Chuck on 22 Aug 2023
Belinda, Sorry the toilet height was an issue. Thanks again for staying with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful & very well maintained. Price is definitely worth it! Stayed 2 nights, and wish it could have been longer. Will visit again!
Response from Chuck on 1 Sept 2023
Mark, Thank you for the feedback. We appreciate you staying with us. Safe travels

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Chuck on 7 Aug 2023
Jeffrey, Thank you for the great review. Hope to see you again soon.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Very friendly. Super clean.
Stayed 1 night in Aug 2023
Response from Chuck on 5 Aug 2023
Carrie, Thank you for the feedback we appreciate it. Safe travels.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great value. Nice and convenient to Eureka Springs. Biker friendly and family friendly. Very clean. Great owners.
Stayed 3 nights in Jul 2023
Response from Chuck on 4 Aug 2023
Dennis, Thank you for the kind words and great review. Hope to see you again soo. Safe travels.

10/10 Excellent

Cheryl

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This is wonderful locally owned gem with amazing staff. I like that the pool is in the back of the property.
Stayed 2 nights in Jul 2023
Response from Chuck on 31 Jul 2023
Cheryl, Thank you for the kind words. We appreciate your feedback.

10/10 Excellent

Kelly Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We spent 3 nights last week and our experience could not have been better. Very budget friendly. Clean. Everything we needed. Great staff. Pool. Space to sit outside and even bar-b-que if we wanted to. Close enough to walk to 4 restaurants, a coffee/ice cream shop, a gas station and several small shops. Trolley picked us up across the street and dropped us off right out front. You can pretty much take the trolley everywhere for a small price. Short driving distance to main street and all the shops, the ghost tours, a winery and a fun place with minature golf, go-carts, pool tables, and arcade games. I really don't have one bad thing to say about this place Definitely someplace we will stay again. Thank you so much for having us!
Stayed 3 nights in Jul 2023
Response from Chuck on 29 Jul 2023
Kelly Ann, Thank you for the kind words. We appreciate you staying with us. We hope to see you again soon. Safe travels.

10/10 Excellent

Charles

Stayed 2 nights in Jul 2023
Response from Chuck on 27 Jul 2023
Thank you for the review.

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value, helpful staff
Stayed 1 night in Jul 2023
Response from Chuck on 22 Jul 2023
Jat, Thank you for the review. Have a great day.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very neat & clean. Nice place!
Stayed 1 night in Jul 2023
Response from Chuck on 19 Jul 2023
Linda, Thank you for your feedback. Hope to see you again soon. Safe travels

10/10 Excellent

Gail

Stayed 1 night in Jul 2023
Response from Chuck on 5 Aug 2023
Gail, Thank you for the review.

10/10 Excellent

jimmy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodations! We wanted to stay longer. Doug and Robyn ❤️
Stayed 2 nights in Jul 2023
Response from Chuck on 16 Jul 2023
Thank you for the kind words. Hope to see you again soon.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Cute little place
Trails Inn was a very cute hotel, friendly staff, great location and very affordable. I would definitely recommend staying here.
Stayed 1 night in Jul 2023
Response from Chuck on 10 Jul 2023
Samantha, Thank you for the great review and we hope to see you again soon.

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great and friendly staff. Clean rooms and easy to get anywhere.
Stayed 4 nights in Jul 2023
Response from Chuck on 10 Jul 2023
Rodney, Thank you for the kind review. Hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chuck on 10 Jul 2023
Michael, Thank you for the review.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay, especially for the price. The room was big and comfortable. I’ll definitely stay again if I’m ever in Eureka Springs.
Stayed 4 nights in Jun 2023
Response from Chuck on 5 Jul 2023
Mitchell, Was our pleasure having you here. Thanks again for choosing our location. Safe travels.

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Chuck on 1 Jul 2023
Dani, Thank you for the great review. Safe Travels.

6/10 Okay

Julie, Waxahachie

Travelled with partner
Liked: Property conditions & facilities
Conveniently located, parking okay for small cars not great for large SUVs or trucks. I booked 2 nights and could only stay for 1 night. I let them know at the time of check-in but they refused to do a refund. They would not give me credit in writing. I was able to book another night for the future, but was told if I needed to reschedule there would not be a refund. The breakfast is dollar tree item pastry, doing without next time. Next time, I would not stay at any place that states no refunds, even with insurance. They don’t make any exceptions. Best bet is book 1 night and if you like it, book another night once you arrive.
Stayed 2 nights in Jun 2023
Response from Chuck on 25 Jun 2023
You did reserve a room for 2 nights. Wanted to cancel 1 of those nights at check in. You booked the reservation through Expedia and it cleary said NON refundable on their reservation confirmation. To try and make it right we offered to reschedule another night to honor the reservation at 0 cost. The insurance you paid for has nothing to do with this location. Sorry your lack of planning was our fault. Sorry our Motel was not up to your standard. I took the liberty of canceling the second night reserved since your visit was so horrible.

8/10 Good

jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
People were joce great service
Stayed 1 night in Jun 2023
Response from Chuck on 25 Jun 2023
Jason, Thank you for your feedback

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel, lots of bang for your buck
Very nice, clean room. I wasn’t expecting much because the price was so low, but was pleasantly surprised. Cute little hotel! Had everything we needed. Breakfast was a simple grab and go with muffins, cereal, yogurt, oatmeal, etc. Staff was very friendly. Would definitely stay here again.
Stayed 2 nights in Jun 2023
Response from Chuck on 23 Jun 2023
Leslie, Thank you for the kind words nd review. We appreciate you staying with us.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff and clean rooms! Thanks Hannah!
Stayed 2 nights in Jun 2023
Response from Chuck on 21 Jun 2023
Brian, Thank you for the great review see you soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service
Quaint place. Room was clean. Staff was very friendly and helpful. Bed was comfortable. I would definitely stay there again!
Stayed 1 night in Jun 2023
Response from Chuck on 17 Jun 2023
John, Thank you for the review. Hope to see you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people and very accessible to many places
Stayed 3 nights in Jun 2023
Response from Chuck on 15 Jun 2023
James, Thank you for the review.