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Reviews of Trailborn Rocky Mountains

4 out of 5
Trailborn Rocky Mountains
130 Stanley Avenue, Estes Park, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 26 out of 41 reviews" "
Rating 8 - Good. 8 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Erin

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is newly renovated which allowed for everything to be updated and new. Unfortunately there’s no air conditioning. It’s noted on the Expedia website they have air conditioning but upon arrival we were told they have “heat, windows, or fan”. To clarify the fan is a huge box fan you purchase at Walmart. Our room was 78 degrees and we couldn’t cool it down at all as it’s unsafe to leave the windows open. It was also only a high of 65 that day and got down to 45 that night. Our room stayed steady well above 75. This should be taken into consideration for anyone traveling during the warmer temperatures. I wouldn’t stay there again until they have updated their system to include air conditioning.
Stayed 1 night in May 2024

4/10 Poor

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service
The air conditioning was not working. It was hot in the room. The $250 incidentals fee at checkin that would be refunded 3-5 business days after our stay if nothing was damaged in the room was unexpected and excessive.charging people double the price of their room at checkin is deceptive especially for a three star hotel.
Stayed 1 night in May 2024

6/10 Okay

Tamir

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
Maybe it was pre-session but they were new and not familiar with all the ways going on, also, the restaurant was operated for one day and that's it, with limited menus and very poor service. Pay attention to your bill as they did some over or extra charges and the only ones I adress to the GM take care of. Nice concept and nice rooms but not yet there as a place to preterm back.
Stayed 3 nights in May 2024
Response from Matthew Dana - General Manager on 14 May 2024
Dear Tamir, Thank you for choosing to stay with us and providing your valuable feedback. I would like to apologize on behalf of the restaurant staff for your experience. We are working hard each day to ensure proper training and procedures are in place and it seems we fell short of expectations. With regard to your bill; this has been taken care of. I hope you will give us another change in the future as we are working hard to deliver memorable experiences.

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lodge is new so everything is shiny, clean, and modern with minimal lines and decor. It’s a good location with easy walking access to downtown. Unfortunately, our room was very bright at night due to the exterior lighting. The walls are thin and you will hear your neighbors, especially if your room is near (or directly under) the stairs to the second floor. It looks like the outdoor fire pit and pool will be really nice this summer. I’d stay here if I was a heavy sleeper and/or wanted to be close to downtown and the Stanley. I wouldn’t stay for a relaxing, peaceful get away. Bring ear plugs and an eye mask! The restaurant food was ok. The staff are all friendly and helpful!
Stayed 1 night in May 2024
Response from Matthew Dana - General Manager on 13 May 2024
Dear Sarah, Thank you for choosing to stay with us here on your trip to Estes Park. We greatly appreciate you taking the time to leave your feedback as we are always looking for ways to improve our guest experience. As we continue to make our hotel better and better each day we hope you will give us a chance again in the future to provide you with a memorable stay. Thank you.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk employee was very friendly and very helpful ❤️
Stayed 1 night in May 2024
Response from Matthew Dana - General Manager on 13 May 2024
Dear Angel, Thank you for choosing to stay with us here at Trailborn Rocky Mountains, and for taking the time to leave your positive feedback! We hope to see you again soon.

10/10 Excellent

clara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, chic rooms and a short walk to restaurants and coffee shops.
Response from Matthew Dana - General Manager on 13 May 2024
Dear Clara, Thank you for choosing to stay with us while on your trip to Estes Park! We greatly appreciate you taking the time to leave your positive feedback. We hope to see you again soon!

8/10 Good

Sunitha, Coppell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connor was a darling and he was kind.
Stayed 1 night in May 2024
Response from Matthew Dana - General Manager on 6 May 2024
Dear Sunitha, Thank you for choosing to stay with us and taking the time to leave your feedback! We hope to see you again soon.

10/10 Excellent

Jolie

Stayed 1 night in Apr 2024

10/10 Excellent

jennifer, Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, I loved the rooms
Stayed 3 nights in Apr 2024
Response from Matthew Dana - General Manager on 6 May 2024
Dear Jennifer, Thank you very much for taking the time to leave your positive feedback! We are pleased to see you enjoyed your stay. We hope to see you again soon!

8/10 Good

Kristi

Travelled with family
Liked: Cleanliness, staff & service
Price is excellent. They remodeled an older motel from what I know, and they did a good job but things like being able to hear the neighbors are still a thing. The rooms are small, but I'd stay here again. They are probably the NICEST and most attentive staff ever. Free S'mores, check in was easy and quick; they called before we arrived to ask what we'd need. Definitaly 5 star staff and marketing.
Stayed 2 nights in Mar 2024
Response from Matthew Dana - General Manager on 1 Apr 2024
Dear Kristi, Thank you for choosing to stay with us while on your trip to Estes Park! We are happy to read you enjoyed your stay as our team takes pride in ensuring each guest has a memorable experience. We hope to see you again soon!

8/10 Good

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matthew Dana - General Manager on 29 Mar 2024
Dear Manuela, Thank you for choosing to stay with us here at Trailborn Rocky Mountains! We are pleased to read you enjoyed your stay overall and we hope to see you again soon!

10/10 Excellent

Rachelle, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matthew Dana - General Manager on 29 Mar 2024
Dear Rachelle, Thank you very much for taking the time to leave your feedback and for choosing to stay with us while on your trip to Estes Park! We hope to see you again soon!

10/10 Excellent

Deborah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful and welcoming. Great stay!
Stayed 2 nights in Mar 2024
Response from Matthew Dana - General Manager on 26 Mar 2024
Dear Deborah, Thank you for choosing to stay with us while on your trip to Estes Park! We are happy to read you had a great stay and we hope to see you again soon!

10/10 Excellent

Brenda, Starke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service! Allison and Andrew as well as the other staff were very helpful and welcoming. The location is beyond perfect and in walking distance to the area of Estes Park. Our room was quiet and well appointed with everything that we needed, the beds were comfortable, and most importantly the room was enjoyable. The Common areas were so inviting and spacious for numerous guests. The breakfast was very good at the Casa Colina located in the Trailborne. There is also a very nice bar with a great selection, along with a small marketplace. It snowed more than expected, over 24 inches during our stay and the staff had the snow cleared and ready for guests to come and go in the morning. They were so very prepared which made our stay even better! The only thing that we would change would have been our trip, so we could have stayed longer! Thank you Trailborne, we will see you again soon!
Stayed 6 nights in Mar 2024
Response from Matthew Dana - General Manager on 26 Mar 2024
Dear Brenda, Thank you so much for your positive feedback and for choosing to stay with us while on your trip to Estes Park! I will be sure to pass on the kind words to Andrew and Allison. We are happy to read you had a wonderful stay and will see you again soon!

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, unique building and rooms. Staff is very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Matthew Dana - General Manager on 19 Mar 2024
Dear Kyle, Thank you very much for staying with us while on your trip to Estes Park! We are happy to read you ha a wonderful stay. We hope to see you again soon!

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it besides the door being about a half an inch to an inch above the seal making it pretty cold by the door and loud early in morning with the cars driving by. Other than that it was great!
Stayed 2 nights in Feb 2024
Response from Matthew Dana - General Manager on 14 Feb 2024
Dear Josh, Thank you for choosing to stay with us while on your visit to Estes Park! Thank you for taking the time to leave your constructive feedback. We are currently installing door sweeps across all of our rooms which will do wonders for maintaining the in room temperature and mitigate external noise. We are pleased to read you enjoyed your stay overall and hope to see you again soon!

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay with the kindest staff!
We will only stay here when we come to Estes Park! The staff is beyond amazing and helpful! So many recommendations from all the staff! Food was great, room was super comfortable and the over all experience was so wonderful!
Stayed 2 nights in Feb 2024
Response from Matthew Dana - General Manager on 14 Feb 2024
Dear Hunter, Thank you very much for choosing to stay with us while on your trip to Estes Park! We are very pleased to read that you had a wonderful stay. I will be sure to pass on your positive comments to our staff. We hope to see you again soon!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed our stay. Convenient to Rocky Mountain National Park. Staff was extremely helpful. Highly recommended and will stay again.
Response from Matthew Dana - General Manager on 1 Feb 2024
Dear Glenn, Thank you very much for choosing to stay with us while on your trip to Estes Park! We are happy to read you enjoyed your stay. We look forward to seeing you again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Emily front desk was awesome and helpful
Stayed 1 night in Jan 2024
Response from Matthew Dana - General Manager on 30 Jan 2024
Dear Deborah, Thank you for your positive feedback and thank you for choosing to stay with us while on your trip to Estes Park! We hope to see you again soon!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes from the park and walking distance to town, Trailborn Rocky Mountains was a great hub for my mountains getaway. Friendly staff, comfy bed, and fun lobby energy all contributed to a great stay.
Response from Matthew Dana - General Manager on 23 Jan 2024
Dear Christian, Thank you for choosing to stay with us while on your trip to Estes Park! We are pleased to read you had a great stay. We can't wait to see you again soon!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Trailborn for a night on my way to Breckenridge and it was a perfect location just off the main strip. Friendly staff and great facilities, really enjoyed the communal room and Hot Cocoa and Smore's around the fireplace as the Sun was setting. Rooms seemed recently remodeled, and beds were super comfortable. Would definitely recommend as a stay for hikers and people wanting to explore Estes.
Stayed 1 night in Jan 2024
Response from Matthew Dana - General Manager on 18 Jan 2024
Dear Andrew, Thank you for taking the time to leave your feedback and for choosing to stay with us while on your stop in Estes Park! We are pleased to read you enjoyed your stay as well as the experiences we offer here on property. We hope to see you again soon!

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Matthew Dana - General Manager on 18 Jan 2024
Dear Debi, Thank you for choosing to stay with us while on your trip to Estes Park! We are glad to see you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly Renovated
Facility was newly renovated and they did a great job. It's in the start up phase and you might expect a few glitches but we failed to notice any. Nice location as you can walk to town and the Estes Park Visitor Center. Only time will tell if they can continue to offer great service as they start filling up the facility
Stayed 2 nights in Dec 2023
Response from Matthew Dana - General Manager on 18 Jan 2024
Dear Henry, Thank you for choosing to stay with here at Trailborn Rocky Mountains while on your trip to Estes Park! We are pleased to read you enjoyed your stay and hope to see you again soon.

10/10 Excellent

D., Boulder

Stayed 1 night in Dec 2023
Response from Matthew Dana - General Manager on 18 Jan 2024
Dear D. Thank you for your feedback and for choosing to stay with us here at Trailborn Rocky Mountains while on your visit to Estes Park! We greatly appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Courtney, Tomball

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and made my husband's first trip to Estes Park very special. Amazing staff and cool modern mountain aesthetic. Can't wait to come back during the summer too! Thanks for a great stay!
Stayed 1 night in Dec 2023
Response from Matthew Dana - General Manager on 29 Dec 2023
Dear Courtney, Thank you very much for choosing to stay with us while on your trip to Estes Park! We were so happy to have had you and your husband. Thank you for the positive feedback; we are glad you all enjoyed the service and aesthetic of our property. We can't wait to see you again in the summer!

4/10 Poor

Jennifer L

Liked: Staff & service
Yes, stay there when it is fully completed. This is written 12/17 so call before you stay. Everything about the website is incredible, well thought out. A beautiful space. The problem though, NO Restaurant, NO Bar. This was apart of the package I bought. I would not have stayed here. I was not going to take that out on the person working at the desk. Great customer service! When this is fully ready it is going to be the place to stay. For as my room goes. The electrical was not working for all the lights in my room, the shower curtain looked like they just ran to the dollar store to get one up. The tub tile dust was in the corners. That meant to me that my tub was not cleaned before I arrived. There were so many details that should have been completed before you are having folks to pay to stay. That is why I can not give 5 stars. I paid for false advertisement.
Stayed 1 night in Dec 2023
Response from Matthew Dana - General Manager on 21 Dec 2023
Dear Jennifer, Thank you for choosing to stay with us during your trip to Estes Park and for taking the time to leave your feedback. We have adjusted our site's description of available amenities. We have tried to get in touch with with you. If you call us back we would love to welcome you back to the hotel for a complimentary night! Please reach out to us at your earliest convenience, and thank you for your valuable feedback.

10/10 Excellent

Johana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay on 12/10/2023
Excellent place to visit and very close to the Rocky National Park. Highly recommend.
Stayed 1 night in Dec 2023
Response from Matthew Dana - General Manager on 11 Dec 2023
Dear Johana, Thank you very much for choosing Trailborn Rocky Mountains as your destination in Estes Park. We greatly value your feedback and are pleased to read you enjoyed your stay. We hope to see you again soon!