Outdoor pool, pool umbrellas, pool loungers
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Reviews of Aloe Lifestyle Hotel

Aloe Lifestyle Hotel
Von Keyserlink St, Eshowe, KwaZulu-Natal

Reviews

6.4
Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

8.4/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place
This was an amazing place!
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Lethuxolo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dissapointed at the reception.
Hi i booked online with hotels.com only to find out that when we arrive at the hotel its fully booked, we almost slept in the car and ended up sleeping in a place we didn't like it.So how can i rate a place i didn't sleep in? I ended up in a reception.
Stayed 1 night in Sep 2019

2/10 Terrible

Mandy

Disliked: Staff & service, property conditions & facilities, room comfort
Overall experience TERRIBLE! Hotel is still new and a LOT of amenities are still outstanding
Stayed 1 night in Feb 2019
Response from Maye Khuluse on 21 Feb 2019
Dear Mandy, Thank you for taking the time to share your valuable feedback regarding your recent stay at Aloe Lifestyle Hotel. It is unfortunate to hear that we were not able to meet your overall expectations and that you felt disappointed by your experience. We would like to sincerely apologize for the concerns you have raised, and we will be sure to address these matters going forward. We are sorry for any inconvenience that you may have endured during this time. Thank you once again for your review. We hope that you will give us another opportunity to provide you with a memorable stay. Kind Regards, General Manager

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Very new hotel but was not ready to host. Took more than 45min to get a room on check in date - they had not even prepares for our arrival yet arrived at 22H00 with kids. Rooms had no bins, no towel racks and no soap rack, not even a glass for water. On departure day, left without breakfast as the restaurant had no staff, took more than an hour just to get drinks. Because of time constraints, we left without breakfast and the kids were too hungry. Yet till today no response or formal apology from th establishment. The infrastructure is lovely but their service delivery leaves little to be desired - inexperienced staff who still require lots of training.
Stayed 2 nights in Dec 2018
Response from Front Office Manager on 21 Jan 2019
Dear Guest Thank you for taking the time to share your feedback with us. We are disheartened to hear that your stay at our hotel did not meet your expectations. We are sorry for the challenges you faced and we apologize for any inconvenience you may have experienced. We hope that you will consider this as a one-time occurrence and not the usual standard of service with which we strive to provide our guests. We look forward to welcoming you again in the future. Kind Regards