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Reviews of Country Inn & Suites by Radisson, Enid, OK

3 out of 5
Country Inn & Suites by Radisson, Enid, OK
710 Mill Run Rd, Enid, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 484 out of 819 reviews" "
Rating 8 - Good. 234 out of 819 reviews" "
Rating 6 - Okay. 55 out of 819 reviews" "
Rating 4 - Poor. 29 out of 819 reviews" "
Rating 2 - Terrible. 17 out of 819 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Johanna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay and will book again when in the area.
Stayed 1 night in Feb 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean.
Stayed 1 night in Apr 2024
Response from Chelsea- General Manager on 30 Apr 2024
Thank you Wayne for your rating!

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and had great breakfast options! There were a few downsides to what room we were in particularly, our room had a bright white flashing from the smoke detector, and we were next to a laundry chute so there was a weird sound every 3 seconds. We think it was the air current going through the chute but we weren't sure. The room was cozy but wished we had more space in between the bed and the desk. The pool was also in good condition and nice and warm. I would stay at this hotel again!
Response from Chelsea- General Manager on 10 Apr 2024
Thank you Crystal for your awesome review and kind words!

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff and the dining staff were so gracious and kind. Enjoyed the stay.
Stayed 1 night in Mar 2024
Response from Chelsea- General Manager on 7 Mar 2024
Thank you Rebekah for your wondering review and kind words!

4/10 Poor

Makaylei

Disliked: Staff & service, amenities, property conditions & facilities
From the outside the hotel looked gorgeous, very promising.. but…. Upon my arrival the lady at the front was not very welcoming. Stayed very silent & made me feel kinda awkward. So I get the key and My first room smelt like cigarettes so I went down to front desk to change keys and she just had this really mean look on her face. I get to my room and my sheets had weird little stains on both beds. Pillows were super flat, I got a kink in my neck sleeping. The comforter is paper thin. Went down to the indoor pool area ( pool only no hot tub) and it was so incredibly hot I could not breathe in there. I had to sit a chair in the doorway to outside to let fresh air in. No towels in the cabinets. Had to go ask for some. Just disappointed for the price
Stayed 1 night in Mar 2024
Response from Chelsea- General Manager on 10 Apr 2024
Dear Makaylei, on behalf of Country Inn & Suites, we would like to extend our sincerest apologies that you had an unpleasant stay with us. As you can see from our very good reviews, this is out of the ordinary for us. We hope that you will allow us a second chance to make it right.

10/10 Excellent

Alex, Perry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place! The breakfasts were more complete than expected; the air, fridge, microwave, shower, and TV all worked great; and the pool was heated, with nice clean bathrooms right there in the pool room. We didn't need much from the staff but what we did need, they provided. I think we're sticking with Country Inn & Suites from now on!
Stayed 2 nights in Feb 2024
Response from Chelsea- General Manager on 7 Mar 2024
Thank you Alex for you amazing review! We are so happy to hear that you were satisfied with your stay and look forward to seeing you again!

8/10 Good

Becky

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Chelsea- General Manager on 7 Mar 2024
Thank you for your rating!

8/10 Good

Patricia

Travelled with partner
Air conditioner made lots of noise. I had a room that was first floor & the room faced the street which is a busy street. But overall it was nice and easy to get to.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and full amenities
We're local to Enid, but for my daughters birthday she wanted a hotel stay with some friends and a pool. The rooms are very comfortable, the amenities were great, the breakfast is full, hot and a lot of options. Coffee strong with choice of flavored creamers. The ladies at the front desk were very kind too.
Stayed 1 night in Jan 2024
Response from Chelsea- General Manager on 7 Mar 2024
Thank you Tina for taking the time to share your review with us! We are thrilled to hear you enjoyed your stay with us!

6/10 Okay

Joshua

Business traveller
Liked: Amenities, property conditions & facilities
Newer property in safe area. However, for the 3 star hotel rating, I wasn't impressed with my experience. Starting with the front desk experience. I thought the professional manners would be practiced, but it wasn't. I think some training is due. The bed wasn't clean. There where hair and other particles.
Stayed 1 night in Jan 2024
Response from Chelsea- General Manager on 25 Jan 2024
Joshua, thank you for taking the time to bring your concerns to our attention. We appreciate all guests feedback to ensure better quality in guest satisfaction.

8/10 Good

Bruce

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Chelsea- General Manager on 25 Jan 2024
Thank you Bruce for your rating.

10/10 Excellent

Junior

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Chelsea- General Manager on 7 Mar 2024
Thank you for your rating!

4/10 Poor

Steven

Stayed 3 nights in Dec 2023
Response from Chelsea- General Manager on 29 Dec 2023
Thank you for your rating.

8/10 Good

CYNTHIA

Stayed 2 nights in Dec 2023
Response from Chelsea- General Manager on 29 Dec 2023
Thank you for your rating!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Enid
The room was very clean and comfortable. The staff was very friendly and helpful. Breakfast was very good and got my day off to a solid start. If you are going to stay in Enid, I would highly recommend the Country Inn & Suites.
Stayed 3 nights in Dec 2023
Response from Chelsea- General Manager on 29 Dec 2023
Thank you Tim for your wonderful rating and kind words!

10/10 Excellent

Carrie

Liked: Property conditions & facilities
Response from Chelsea- General Manager on 7 Mar 2024
Thank you for your rating!

8/10 Good

Lois

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chelsea- General Manager on 29 Dec 2023
Thank you for your rating!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great service, clean rooms. Was missing part of the in-room coffee pot, the water knob in shower was coming off the wall. Overall, we would definitely stay again.
Stayed 1 night in Dec 2023
Response from Chelsea- General Manager on 29 Dec 2023
Thank you Sarah for your review and for bringing these concerns to our attention, we have addressed this with our maintenance team and will be working on repairs.

6/10 Okay

ashkan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, and safe. Good area.
Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 4 Dec 2023
Ashkan, thank you sharing your review with us, please let us know how we can make your experience more to your satisfaction. We look forward to hosting you again.

8/10 Good

Larry

Liked: Staff & service, amenities
The location was clean the building was quiet.
Stayed 2 nights in Nov 2023
Response from Chelsea- General Manager on 4 Dec 2023
Thank you Larry for you review!

10/10 Excellent

Sheri, Glendale

Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 4 Dec 2023
Thank you Sheri for you awesome rating!

10/10 Excellent

Ramiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk staff, hotel is great clean n affordable
Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 4 Dec 2023
Ramiro, thank you for your kind words and great rating!

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 4 Dec 2023
Thank you Anna for your rating!

10/10 Excellent

Verified traveller

Everything was great from staff
Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 4 Dec 2023
Thank you for your review!

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to stay at this property. Staff friendly and fast at check in. The room is clean and comfortable.
Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 4 Dec 2023
Thank you Steven for taking the time to share you experience with us, we are thrilled to hear that you satisfied with your stay with us.

10/10 Excellent

Chuck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you Chuck for your amazing review!

10/10 Excellent

RODNEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you Rodney for your wonderful review!

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good Hotel for the Price
The hotel appeared clean and well managed. There were maintenance issues that you couldn't ignore. Our first room had a running water leak in the bathroom, so we requested to move to another room, which the front desk accommodated. The second room was nice but had cracked tile in the bath and the plumbing on the second floor of our rom (223) made weird knocking noises whenever someone on the third floor ran water.
Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 7 Nov 2023
Tim, thank you for taking the time to share your feedback with us, I have addressed these concerns with our maintenance team and they are looking into it.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you Jason for your amazing review!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was great It was a good nights sleep After I requested staff have one of the visiting sports team TURN DOWN THE MUSIC at 1130 pm Evening staff took care of it in no time Be nice if visiting sports team staff did their jobs and did a better job of taking care of their adult children. Wasn’t the MOTELs job to babysit The athletes
Stayed 1 night in Oct 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you William for sharing your review with us, and for being understanding. Our staff strives to make sure every guest has a peaceful resting night and sometimes it can be challenging. We appreciate your patience and understanding.

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel was ok the beds were horrible felt like I was sleeping on cement
Stayed 2 nights in Oct 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you Kelly for sharing your feedback with us, unfortunately beds is a never ending battle for hotels, I am glad to hear that you enjoyed the remainder of your stay with us.

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern 4 story hotel. Everything seemed very new and fresh. We had 2 tv's in our king-size room. Separate sitting area and bedroom. The only problem we had was getting the remote to work on the tv in the bedroom. We used the one in the sitting area and that seemed to help.
Stayed 1 night in Oct 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you Sally for your wonderful review! We are thrilled to hear that you enjoyed your stay with us! Please know that you can contact the front desk at any time for any issue or concern during your stay with us.

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 1 night in Oct 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you Rebecca for your rating!

10/10 Excellent

Jana

Stayed 1 night in Oct 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you Jana for your rating!

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I booked here last minute, was super easy and great price! I called to let them know I would be checking in pretty late the staff was super nice on the phone and in person
Stayed 1 night in Oct 2023
Response from Chelsea- General Manager on 10 Oct 2023
Crystal, thank you for letting us know that we were able to exceed your expectations, we thrive on customer satisfaction. Safe travels!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, exactly what you expect from a Country Inn. Staff was friendly and helpful. Would stay again.
Stayed 2 nights in Oct 2023
Response from Chelsea- General Manager on 10 Oct 2023
Thank you Kristen for taking the time to share your feedback with us, we are happy to hear that you enjoyed your stay!

8/10 Good

Guy

Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023
Response from Chelsea- General Manager on 15 Sept 2023
Thank you Guy for your review!

10/10 Excellent

Mark

Stayed 4 nights in Aug 2023
Response from Chelsea- General Manager on 4 Oct 2023
Thank you Mark for your rating!

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Was traveling with our college sport team and had sent our rooming list ahead of time in order to have our key packets made up and ready upon arrival. That didn’t happen and so I had to individually check in each room. Was also informed that they had been having issues with their key code machine and that keys might not work. Thankfully, they all did. While the front desk person was very courteous and apologetic for the situation, it wasn’t a great first impression of the hotel. Remainder of stay was alright.
Stayed 1 night in Aug 2023
Response from Chelsea- General Manager on 4 Oct 2023
Thank you for bringing your concerns to our attention, due to your privacy I am unable to search your reservation, but I can help clarify your concern, when booking through an online agency, your reservations cannot be charged and processed all together, they have to be processed individually. Please contact the hotel if you have any further questions.

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We checking in at midnight. It was fast, easy, and friendly. Breakfast was good with a lot of options.
Stayed 1 night in Aug 2023
Response from Chelsea- General Manager on 28 Aug 2023
Marco, thank you for taking the time to share your review with us, we have happy to hear you enjoyed your stay.

4/10 Poor

Matthew

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Chelsea- General Manager on 22 Aug 2023
Thank you Matthew for your rating.

8/10 Good

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a nice hotel and would stay again if in area
Stayed 1 night in Aug 2023
Response from Chelsea- General Manager on 22 Aug 2023
Thank you Joseph for your rating, hope to see again soon!

6/10 Okay

Linda

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Chelsea- General Manager on 22 Aug 2023
Thank you Linda for your rating.

10/10 Excellent

lisa

Travelled with partner
Liked: Amenities
Dwayne was super nice at check in, very accommodating, he asked about our visit and explained our a/c went out and stayed the previous night in a different hotel that was hot. After i checked in he asked if it was cool enough in our room. One of the tvs wasn’t working so he let us use the master remote. Very pleasant. Breakfast was good.
Stayed 1 night in Aug 2023
Response from Chelsea- General Manager on 22 Aug 2023
Lisa, thank you for sharing your experience with us! I am glad to hear that we were able to make sure you were satisfied with your stay!

10/10 Excellent

Tammy

Stayed 1 night in Aug 2023
Response from Chelsea- General Manager on 28 Aug 2023
Thank you for your amazing review!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chelsea- General Manager on 22 Aug 2023
Thank you Paula for your rating!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Everything was clean and comfortable. Cleaning ladies were helpful when leaving to help me get cart to elevator
Stayed 1 night in Jul 2023
Response from Chelsea- General Manager on 22 Aug 2023
Thank you Kathryn for your wonderful review and kind words! We are happy to hear that we were to provide you with excellence service!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very well maintained property. I would stay here again for sure. Very clean. Nice breakfast other than no meat but we still survived. Ha
Stayed 1 night in Jul 2023
Response from Chelsea- General Manager on 22 Aug 2023
James, thank you for taking the time to share your feedback with us, we are thrilled to hear you enjoyed your stay!

10/10 Excellent

RUSSELL, NEWARK

Stayed 1 night in Jul 2023
Response from Chelsea- General Manager on 22 Aug 2023
Thank you Russell for your amazing rating!

2/10 Terrible

DIANE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel was one of the worst hotels I have ever stayed at. We booked for 4 nights and would have left earlier, however, due to a baseball tournament in town there were no other options. This hotel was dirty and in bad condition from the floors, walls, and ceilings. The first room we were in was short a desk chair and lamp, stopper for sink, and tub did not drain. Cracks in walls and water damage to ceiling. We moved to another room where there were ants crawling on the bed, ( I was told by front desk staff that others had complained of ants as well). Ants were also on the window sills, and floors! Comforters were “bumpy” in both rooms due to settling of down in them. Cracked tiles on bathroom walls. Ceiling in lobby/breakfast area was bowed, which looked like from water damage and paint was bubbling on the walls in this area as well. This hotel needs a complete renovation.
Response from Chelsea- General Manager on 27 Jul 2023
Dear Diane, I hope you are doing well. On behalf of Country Inn & Suites, we would like to apologize for the fact that your recent stay at our hotel did not live up to your expectations. We take every guest’s experience seriously and it is truly disheartening to learn that we may have failed to provide you with the exceptional stay that you were expecting.I assure you that we are taking steps to investigate the issues that you have raised and to implement measures to ensure that they are not repeated in the future. We take great pride in offering our guests a comfortable and enjoyable experience, and it is clear that we missed the mark in your case.Please know that we value your business and would love the chance to welcome you back in the future to provide you with the amazing stay that you deserve. If there is anything that we can do to make things right, please do not hesitate to let us know.Thank you for taking the time to share your feedback with us. We appreciate your honesty and we vow to make it right.