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Dear Jeana, thank you for posting your comments regarding your recent stay with us. They will be most helpful in improving the experiences of all our guests.
Front desk staff, or extremely friendly and helpful block the fact that there were shopping in walking distance. Rooms were comfortable and clean.
Brooke
Stayed 2 nights in Nov 2023
Response from Tom on 16 Nov 2023
Dear Brooke,Thank you for the fine comments on your review of your recent stay with us! My team will be happy to read them.
6/10 Okay
Verified traveller
Travelled with family
6 Nov 2023
Liked: Cleanliness, staff & service
The original room that I was assigned to smelled like sewage. I requested another room and it was granted. Unfortunately, the inconvenience was never verbally acknowledged. I mentioned the smell of the room during check out as well and the desk attendant didn’t say anything.
Verified traveller
Stayed 2 nights in Nov 2023
Response from Tom on 9 Nov 2023
Hello, thank you for taking the time to post your comments regarding your recent stay with us. I apologize for the issue with the odor. I am glad they granted you another room but am sorry they didn't properly address this with you. I hope future stays will be more to your expectations.
10/10 Excellent
Deborah
2 Nov 2023
Deborah
Stayed 4 nights in Oct 2023
Response from Tom on 6 Nov 2023
Dear Deborah,Thank you for taking the time to share your evaluation of your recent stay with us! I am pleased to see that our hotel met all your needs!Thomas Magnusen, CHAGeneral ManagerFairfield Inn & Suites Elmira Corning
10/10 Excellent
Aki
28 Oct 2023
Aki
Stayed 1 night in Oct 2023
Response from Tom on 30 Nov 2023
Dear Aki,Thank you for taking the time to rate your stay with us! Feedback is very important to us!
2/10 Terrible
Boris
Business traveller
27 Oct 2023
Disliked: Staff & service
Heater non-functional, staff ignores the problem
The heater in the room was not working. The room felt colder than the outside in the morning. The staff did nothing to address the problem.
Rooms are beyond basic, outlets not working, no stopper in the sink, not even paper cups, no housekeeping available.
Marlene
Stayed 2 nights in Oct 2023
6/10 Okay
Laurie
19 Oct 2023
Laurie
Stayed 1 night in Oct 2023
8/10 Good
diana
Travelled with family
10 Oct 2023
Liked: Cleanliness, amenities
Not friendly service at the front desk. Breakfast was just ok. The room was clean, however short on towels, even though the booking was for a family of 4.
Great location near highways. Spacious, comfortable rooms. Two issues: breakfast is good, but service is spotty - unable to refresh joy items to keep up with guests arriving to eat.
Brian
Stayed 1 night in Sep 2023
Response from Tom on 5 Oct 2023
Dear Brian,Thank you for taking the time to share your comments regarding your recent stay with us! We are glad you enjoyed your stay and apologize for the issues with our breakfast. Your feedback will help us to improve our service to all our guests. Thank you again!Sincerely,Thomas Magnusen, CHAGeneral ManagerFairfield Inn & Suites Elmira Corning
8/10 Good
Verified traveller
2 Oct 2023
Liked: Staff & service
Disliked: Cleanliness
Not worth $189
All of the surfaces were streaky. Perhaps dirty cloths? Lots of hairs on the bathroom floor.
Doors close very loudly.
Appreciated having a few extra minutes to shower and gather my belongings after the Wineglass run.
Not worth $189
Check in was super easy. The guy at the desk was friendly and knowledgeable. Lots of dining options and we were able to walk to the restaurant. Our room was very clean and comfortable.
We had need to contact the hotel because of problems with Hotels.com, and they were VERY nice and responsive to us. Also, the staff and the room were A-1 in our opinion. This hotel is definitely a cut above other hotels of our traveling experience!
David
Stayed 1 night in Sep 2023
10/10 Excellent
Erin
Travelled with family, Travelled with family and small children, Travelled with group
Hotel could use some upgrades, and breakfast did not have many options. The location was quite nice and convenient however, as it was close Watkins Glen and other waterfalls.
The hotel is in a great location! Close to the highway; several food places within walking distance if you choose; several shops, including Kohls and Walmart; the reception staff were helpful and pleasant; our room was very nice, comfortable, and clean. We were very pleased with our stay.