Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, iron/ironing board, free cots/infant beds
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Reviews of Quality Inn Elgin I-90

2.5 out of 5
Quality Inn Elgin I-90
500 Tollgate Rd, Elgin, IL

Reviews

7.8

Good

Rating 10 - Excellent. 282 out of 803 reviews" "
Rating 8 - Good. 292 out of 803 reviews" "
Rating 6 - Okay. 125 out of 803 reviews" "
Rating 4 - Poor. 56 out of 803 reviews" "
Rating 2 - Terrible. 48 out of 803 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Anayeli

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Floors on the 3rd floor where super sticky not sure if they were just dirty. But kind of gross to walk on
Stayed 1 night in May 2024

10/10 Excellent

Otilio

Stayed 1 night in May 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
We stayed in room 225, the deadbolt would not move to the lock position and the swing “chain” did not have the piece that connects to the door. We ended up positioning the chair in the doorway so it would block the door from being opened. The window would not close all the way to be able to lock it and we could hear road and weather noise.
Stayed 1 night in May 2024

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities
First room we went in our double lock was broken. The next room he gave us had only one bed when we asked for two so it was a very big haste to get checked in. The hotel hallways smell and the hotel seems unsanitary. Our phone is broken in the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Djeddy, Bridgeport

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

ELIAS

Stayed 6 nights in Mar 2024

10/10 Excellent

Alonzo

Stayed 1 night in Jan 2024

10/10 Excellent

Mohamed

Stayed 1 night in Feb 2024

4/10 Poor

Bonnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our room is clean, comfortable and warm. Front desk staff was not so friendly. He never volunteered any info on breakfast hours or room number etc…. Good thing room # was on our key and breakfast hours were posted. Whatever happened to being hospitable in this kind of establishment.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the price.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024

8/10 Good

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023

10/10 Excellent

Muhammad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value For It's Price
Good Value For It's Price
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Thank you for submitting your rating. On behalf of the entire staff, we apologize for failing to meet your expectations. We hope you will give us another opportunity to host you in the future, so that we may leave you with a better impression of our hotel.

10/10 Excellent

Baldo

Stayed 1 night in Dec 2023

10/10 Excellent

Drew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Drew, we thank you for your great rating. We strive to provide the best guest experience and we are excited to hear that we exceeded your expectations during your most recent stay. We hope to see you again soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from GM on 27 Dec 2023
Thank you so very much, Shannon, for your perfect rating! It was a pleasure hosting you here at the Quality Inn Elgin I-90, and we can't wait to welcome you back!

6/10 Okay

Omar, Streamwood

Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Omar, we thank you for staying with us and sharing your experience. We hope to welcome you back soon, and please let us know what we can do to earn 5 of 5 during your next stay!

4/10 Poor

Megan

Kathleen is what I thought it should be. We asked for an extra pillow and extra blanket the first night we didn’t get any because there weren’t any clean at all the second day. We asked for a couple extra towels because we only had one towel piece no washcloths. One towel and one washcloth, but there were two of us we should’ve received two washcloths. It just wasn’t a great experience. It wasn’t that clean when we first checked in to our room there was a tea bottle underneath the leg rest of the chair.
Stayed 2 nights in Nov 2023
Response from GM on 27 Dec 2023
Megan, we are so very sorry for failing to meet your expectations, especially with cleanliness. We will use your feedback with our staff to ensure this doesn't occur in the future. We hope to have an opportunity to properly host you in the future.

10/10 Excellent

Randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 27 Dec 2023
Thank you, Randall, for staying with us. We are elated to exceed your expectations during your stay. We can't wait to welcome you back when your travels bring you into the Elgin area again!

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Cleanliness
I would not come back, it seems to be filled with homeless people.
Stayed 1 night in Nov 2023
Response from GM on 27 Dec 2023
Stephen, thank you for staying with us and submitting your review. We strive to provide the best experience for all of our guests, and we apologize if you were not met with this. We hope to have the opportunity to serve you again, and leave you with a better impression of our hotel.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh and clean
The young man at the front desk was very friendly. Check in was quick. The room was very clean and nice for an older hotel. It seems to have been renovated or updated. Only thing I didn't like was the sink was out in the entry by the room door instead of inside of the bathroom. The bathroom was small.
Stayed 1 night in Oct 2023

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Sonya

Travelled with group
Liked: Amenities, property conditions & facilities
Fun stay
Stayed 1 night in Sep 2023

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Alize

Stayed 1 night in Oct 2023

2/10 Terrible

Catherine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So Dirty Can't Even Begin Should Be Torn Down
Stayed 2 nights in Sep 2023

8/10 Good

Jerry, Kearney

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice surprise. The motel was more than I expected.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Carol

Stayed 4 nights in Sep 2023

10/10 Excellent

Ross

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Pillows are very small but overall a good place to stay
Stayed 1 night in Aug 2023

2/10 Terrible

Georgine

Travelled with family
Disliked: Amenities, property conditions & facilities
Red flying bugs all over room.
Stayed 1 night in Aug 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Diane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The workers were really nice, however, the state of the building needs a lot of work. In our room, a bathroom ceiling light was out, the towel bar was broken off the wall, the toilet seat was broken, there were no tissues in the holder, and the tv remote did not work.
Stayed 2 nights in Aug 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great help
The desk staff cheerfully made sure I got a room next to the elevator as I use a walker. I was extremely grateful for her consideration. It made my stay easier. I also appreciate that I could sit on the edge of the bed and my feet touched the floor. I’m 5’1” tall and many hotel beds are too high for me to get in and out of comfortably. This is my go to hotel when in Elgin.
Stayed 2 nights in Aug 2023

8/10 Good

Bob

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

JOE

Stayed 2 nights in Jul 2023

6/10 Okay

Michael

Liked: Staff & service
Stayed 2 nights in Jul 2023

6/10 Okay

Tara

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Tammy

Travelled with family and small children
Disliked: Property conditions & facilities
The hallway and elevator smelled so bad
Stayed 3 nights in Jul 2023
Response from GM on 3 Aug 2023
Thank you, Tammy, for submitting your review. We apologize for any odor you encountered in the hallway and encourage you to report any issues right away so that our staff can address it.

8/10 Good

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet and breakfast was good plus staff was helpful
Stayed 1 night in Jul 2023
Response from Jenny -GM on 13 Jul 2023
Thank you, Gina, for your kind review. We are happy to hear you enjoyed your nice quiet stay with a full hot breakfast buffet and helpful staff. We look forward to welcoming you back soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience. Hassle free, pretty quiet. A little dated on furniture and bathroom was smaller than expected but room was clean and staff friendly. I would stay here again for sure
Stayed 1 night in Jul 2023
Response from Jenny - GM on 5 Jul 2023
Brian, we are glad you had a great experience with your most recent stay with us. Thank you for sharing that is was a quiet, clean, and hassle free stay. We can't wait to welcome you back!