Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers

Reviews of Novotel Marsa Alam Beach Resort

4.5 out of 5
Novotel Marsa Alam Beach Resort
19 Km South El Quessir Marsa Alam Road, Marsa Alam, El Quseir

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Hatem

Travelled with family
Disliked: Property conditions & facilities
Low Budget Hotel, as all inclusive here is false
Low Budget Hotel, as all inclusive here is a big lie, not accor suits name,or 5 stars with no variety food, with the same nails every day, not suits with kids There is only one Ala cart & full of well known guests only conference room always joined with loony stay tourests from every where clown conference room, no showes, no entertainment,no snak mails, or cocktails, rooms needs service such lockers etc.. Management team & managers specially customer service and receptionist, keep giving you the iron mask, Merna, sherif, El sharkawy, even owner hemsilf T. Sarkis Beach and nature location and marine and snorkeling beret nice
Stayed 5 nights in Sep 2023
Response from Guest Relations on 29 Dec 2023
Dear Valued Guest,In Novotel, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Your comments will be taken in consideration.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,Management Team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The area is quite deserted between hotels
Stayed 14 nights in Feb 2023
Response from Management Team on 20 Mar 2023
Dear Guest, Thank you for Your review of our hotel! we are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful nature, good facilities
Hotel facilities are very good and area has a pure beautiful natural. Beach is rocky except for one or two sandy spots, snorkeling is wonderful. room is clean and comfortable. Food is delicious but with low varieties. Main swimming pool is crowded and i felt it's not clean enough, but the 2nd main swimming pool(which has no bar ) us quite, clean and relaxing. Overall experience is very good with respect to budget
Stayed 5 nights in Jul 2021
Response from Guest Relations on 29 Dec 2023
Dear Valued Guest,In Novotel, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Your comments will be taken in consideration.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,Management Team,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Amr Salah on 16 Jul 2021
Dear Guest, Thank you very much for taking the time to rate Novotel Marsa Alam Resort with 5 stars on Expedia. We are glad to know that you have spent an enjoyable holiday. Our Novotel family is waiting for your return soon. Best regards, Amr Salah General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, nice territory, brst location to meet sunrise on the beach) calm and nice hotel.
Stayed 1 night in Apr 2021
Response from Amr Salah on 14 Apr 2021
Dears. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Genral Manger .

8/10 Good

Mahmoud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it
Great stuff, wonderful place, good food and drinks
Stayed 1 night in Mar 2021
Response from Amr Salah on 27 Mar 2021
Dear Mahmoud, Novotel Marsa Alam entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure. Novotel Marsa Alam team is waiting for you for another amazing holiday. Best Regards, Amr Salah, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing and went beyond expectations in making us feel comfortable and at home. Excellent location near great diving... snorkeling off the wharf was awesome... saw an eagle ray. Highly recommend this place.
Stayed 4 nights in Mar 2021
Response from Amr Salah on 24 Mar 2021
Dear Guest, Novotel Marsa Alam entire team would like to express their sincere gratitude for your kind feedback and for recommended us on expedia. We are glad to know that you have spent an enjoyable holiday.We are waiting for your next visit soon. Best Regards, Amr Salah General Manager

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and Perfect
Totally are perfect and great, Thank for all team work.
Stayed 5 nights in Jun 2020
Response from Amr Salah on 6 Jul 2020
Dear Mr. Ahmad, Thank you very much for taking the time to write your supporting review online and for recommending Novotel Marsa Alam Resort to Expedia readers. “Totally are perfect and great, Thank for all team work.”; what a great honor for us to receive such heartening words from an experienced traveler as you. It is my extreme delight to know that you have taken pleasure in our multiple facilities and appreciated our services style. With pleasure, I shall share your praise with the team with a special mention to those named in your review. Novotel family is waiting for your return soon. Best Regards Amr Salah General Manager

8/10 Good

Pardis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not so good but not bad
The hotel was so relaxing it is good for couples to only relax with the great view of the sea from the main restaurant, the hotel was so quite to remove any stress and have excellent areas to chill especially the bar at the beach, but the staff are unqualified to work there their were not professional to deal with us especially at the bars they were bored and they seems like they hate their job and just wanna give us the service and run away. The snacks time was little weird because it should be from 3 to 5 pm but when i came 4:50 they told me “we have finished” as they do not want to serve us with a polite way. The food was good but it could be better there was ups and downs not the all days were great but the taste still good , but the depend a lot on food recycling so the food quality was not that great especially the potato which was too hard to eat “it was from the day before” after we complained they apologized and gave us a free lunch at the Italian restaurant actually the taste was good but we noticed that the approach of the hotel not to be generous as the size of the plates was mainly samples not suiting the hotel at all to do that. The entire experience was good i will only go there again to chill out not to find any luxury, perhaps the management personnel need to restructure the staff to suit a five stars hotel
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietness and the location is beautiful. Staff are friendly
Stayed 4 nights in Dec 2018
Response from Amr Salah on 2 Feb 2019
Dear our valuable Guest, We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place Good location Recommend it to family and couples
Stayed 5 nights in Apr 2018

10/10 Excellent

TRACEY, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding brandnew hotel
Forget what you assiciate hotels with, with the NOVOTEL brand. This is an exceptional hotel on all levels. The beah is outstanding and dive station is superb. For the price and location- stay here. Far better than Marsa Alaam, Safaga or Hurgada.
Stayed 1 night in Dec 2017

4/10 Poor

Vincenzo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Basilare nel complesso, 10 punti vanno solo all estetica delle camere e agli addetti della pulizia. Il cibo varia ogni giorno ma la qualità di alcuni prodotti a colazione è davvero scadente, inoltre i camerieri prestano poca attenzione ai clienti, soprattutto quelli che si occupano delle bevande. Gli addetti alla reception sono sgarbati, non parlano bene l inglese e durante il check out se non fate attenzione aggiungono costi extra per cose mai consumate. Se dovete organizzare escursioni o gite in pullman vi sconsiglio di farlo con l addetto dei transfert del resort, abbiamo pagato un pullman grande per 21 persone e uno più piccolo adatto a mia zia per darle la possibilità di viaggiare comoda essendo invalida.. ma il giorno della gita si sono presentati con 2 mini bus costringendo mia zia a viaggiare scomoda in un pullmino piccolo insieme ad altre 12 persone, davvero pessimo l atteggiamento indifferente del responsabile. Gentili e professionali i ragazzi della spa e Carlotta, la ragazza dell animazione. Per il resto la spiaggia e le piscine del resort sono carine ma SCONSIGLIO il soggiorno in questa struttura per il servizio e l incompetenza di alcuni membri del personale.
Stayed 7 nights in Mar 2024
Response from Guest Relations on 17 Apr 2024
Caro Vincenzo,Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Novotel Marsa Alam. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse.Gli alberghi Novotel desiderano offrire sempre il massimo nella qualità del servizio. Pertanto la sua opinione è per noi molto preziosa. Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate.La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno.Nell’attesa di accoglierla nuovamente, le porgo, Signor, i miei più cordiali salutiManagement Team,

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super verblijf
WE hebben een heerlijke tijd gehad. Mooie kamers. Lekker zwembad. Goed restaurant en erg leuk personeel. Mooi aan het strand gelegen. De all inclusive formule is fijn als jer met het gezin op pad bent.
Stayed 5 nights in Dec 2023
Response from Guest Relations on 28 Jan 2024
Liebe Frau Annette,wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Marsa Alam. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen,Management Team,

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super schönes Korallenriff, perfekt zum Schnorcheln und tauchen! Viele Angebote für tolle Exkursionen, super schöner Strand mit toller beach bar! Wunderschönes urlaubserlebnis, gerne wieder!
Stayed 8 nights in May 2023
Response from Guest Relations on 8 Jun 2023
Sehr geehrte Frau. Alexandra,wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Marsa Alam. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen,Management Team,

10/10 Excellent

PASQUALE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort bellissimo
Stayed 9 nights in Feb 2023
Response from Mangement Team. on 8 Mar 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Purtroppo l'unica cosa carina e'la spiagga e devo dire che le camere sono buone e ben curate ma non comunque di livello 5 stelle.
Stayed 6 nights in Jul 2019
Response from Guest Relations on 29 Dec 2023
Caro ospite stimato,In Novotel crediamo fermamente che ci sia sempre spazio per migliorare e i tuoi commenti aiuteranno il nostro team nei suoi continui sforzi volti a soddisfare le aspettative dei nostri ospiti, quindi apprezziamo molto il tempo che hai dedicato alla tua giornata per condividere le tue critiche costruttive. I tuoi commenti saranno presi in considerazione.Grazie ancora per averci reso il vostro hotel preferito e per i vostri critici costruttivi, non vediamo l'ora di servirvi nuovamente e di avere l'opportunità di superare le vostre aspettative in un futuro non troppo lontano.Distinti saluti,Team di gestione,

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق رائع وهادئ
البحر والشعب المرجانية جميلة جدا والعاملين بالفندق ممتازين ومستوى النظافة ممتاز والرحلة كانت رائعة
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è nuova ben progettata e funzionale. Merita sicuramente un 9 ma la cucina è la parte peggiore non merita più di un 4. Ripetitiva molto speziata cucinata in maniera non del tutto professionale davanti ai clienti ( non accenno nemmeno alle condizioni delle piastre cottura e padelle sopratutto quelle usate per la colazione). Resort 5 stelle significa cucina internazionale fatta però da cuochi internazionali e non solo egiziani.
Stayed 6 nights in Mar 2019
Response from Novotel Marsa Alam on 30 Apr 2019
Signor Anonymous, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Marsa Alam. Essendo il nostro hotel internazionale, I nostri ospiti provengono da tutto il mondo e non è sempre facile soddisfare il gusto diverso di tutte le nazionalità. Nel frattempo, prenderemo in considerazione il suo commento e la informiamo che stiamo lavorando giorno per giorno su nuove pietanze per i nostri ospiti In attesa di accoglierla nuovamente, Le porgiamo cordiali saluti, Novotel Marsa Alam

10/10 Excellent

Ivar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel og søde mennesker
Vi boede på hotellet i en uge for at dykke. Det var helt perfekt. Hotellet ligger isoleret ned til Rødehavet med eget husrev, som man kunne dykke og snorkle ved fra en badebro. Flotte koraller og super service fra dykkercentret, der ligger på stranden. Vi havde et værelse med udsigt til en af de store familievenlige pools samt all inclusive, hvilket fungerede rigtig godt. Lækker varieret mad og super søde og hjælpsomt personale. Værelset var pænt og rent med OK wi-fi.
Stayed 6 nights in Oct 2018
Response from Hotel Representative on 27 Apr 2019
Dear Ivar, We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Luca, novara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo molto bello. Personale gentilissimo e sempre disponibile. Ottimo cibo. Consigliabile per famiglie con bambini.
Stayed 9 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto eccellente, piscine splendide durante la bassa marea e spiaggia fruibile con accesso al mare
Stayed 7 nights in May 2018