please allow us to express our sincerest appreciation for your approach of sharing your experience with us. We wish to thank you for mentioning and appreciating our staff, our efforts and our customer service as they were all intended to provide you comfort and an enjoyable stay. We hope to welcome you back to our hotel your second home in the future Best Regards. Tamer Radwan

Dear Mr. Mohamed , I read with a full interest your amazing feed back as i am more than happy to know that we succeeded to meet your full expectations Please allow us to thank you for considering Lazuli Marsa Alam for your stay for giving us the opportunity to serve your good self with the best of our hospitality. We would like to sincerely thank you for sharing in detailed with us your overwhelming feedback and letting us know about your visit. And believe me nothing is more pleasant for us than reading such amazing comment and excellent feed-back. It is very nice to read you enjoyed your stay and services provided, and it will be a pleasure to share your feed-back and impressions with our management team . I was particularly pleased and proud to know that we succeeded to create a rewarding experience and a memorable stay. and To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities and services .Your positive feedback has been shared with the team, which will encourage them to continue their efforts moving forward providing our guests with the most outstanding services We hope that you will give us a chance in the near future to welcome you with all the pleasures . Sincerely, Tamer Radwan.

Dear Mrs. Silvana,Thank you for your time and efforts you have taken to share your feedback. Despite our constant efforts to achieve guests’ satisfaction it is regretful to learn from the after-stay feedback that we didn’t meet your full expectations. We apologize for your sub-par experience at our hotel and whole heartedly would like you to have another stay soon with us to see that any concerns raised on your end will be taken into consideration in our operations.To update you on the measures taken and to clarify the current processes followed, we would like to highlight the following: • As per Lazuli Hotel standard the housekeeping department cleans all public areas, lobby entrance and all the arrival and in house guest’s rooms on daily basis. Also, a turn down service in the afternoon. A supervisor and a housekeeping manager are continuously inspecting the hotel cleaning in order to keep the cleanliness and maintenances process in the required standard. And so therefore, with all the measures regularly taken we have reiterated your comments to the House Keeping department and have raised the inspections rates and reviews by our dedicated personnel.• With regards to the comments about the food, We would like to take into your kindest consideration that we do have a very competent culinary team who are keen for providing our guest’s with the outstanding quality and variety therefore firstly we always have a different night themes with plentiful choices (Meat, fish. chicken) B.B.Q daily, in addition, we do have a la carte Restaurant (Italian) free of charge once per week) and for further in our Pool& Beach Bar we are offering different kind of snacks like pizza, burger, salads, French fries etc. With that being said, we have also taken your comment about food tasting similarly and have worked on newer recipes to avoid any future guests having that feeling again.Please do not hesitate to contact us for any further concerns or clarifications. We always strive to better our service and to offer our guests with the greatest service and over all vacation for themselves and their loved ones. Once again, we hope that you will consider re-visiting us in the future and to trust that the warmth of our hospitality and high-end facilities will exceed your expectations moving forward to create a memorable stay and a rewarding experience.

Dear Mrs. Marilia, Thank you for your valuable comments and for sharing your review , we are very excited to know that you had a fantastic holiday and we succeeded to meet your full expectation , certainly we will take your experience into account to create a rewarding experience and memorable stay for all our guests , we read with a full interest your extensive compliments towards our team , It will be a pleasure to share your feed-back and impression with our management team.We are welcoming the opportunity to welcome you again at Lazuli Marsa Alam.

Thank you for your candid enthusiastic review and words of praise , I enjoyed reading your extensive compliments towards our team and our facilities ,The entire team is elated to hear you had a fantastic holiday. We will certainly take your experience into account to enhance our service moving forward creating a rewarding experiences and memorable stay for all our guests. I hope to welcome you soon at Lazuli Marsa Aalam in the near future. Your faithfully, Tamer Radwan

We would like to cordially thank you for your so lovely feedback about your recent holiday at Lazuli Marsa Alam. It makes us more than glad, that we could meet your expectations and successfully provided you with a complete satisfactory stay. We would be very pleased to host you soon again at our resort for enjoying once more our hospitality.