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Reviews of Studio 6 El Paso, TX - East

2.5 out of 5
Studio 6 El Paso, TX - East
11049 Gateway Blvd W, El Paso, TX

Reviews

5.4
Rating 10 - Excellent. 145 out of 662 reviews" "
Rating 8 - Good. 104 out of 662 reviews" "
Rating 6 - Okay. 68 out of 662 reviews" "
Rating 4 - Poor. 77 out of 662 reviews" "
Rating 2 - Terrible. 268 out of 662 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities
I asked to be in a difrent room they didnt let me
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Trevor, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Our sincere apologies Attn: Management

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
didn't have towels, wash cloths, or soap. asked for them and never got them. the door was so warped I could see outside. the toilet was cracked and leaked sewage into bathroom.
Stayed 3 nights in Apr 2024
Response from General Manager on 7 May 2024
Dear Robert, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Our sincere apologies Attn: Management

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Apr 2024
Response from General Manager on 7 May 2024
Dear Michael, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Our sincere apologies Attn: Management

6/10 Okay

kevin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
They had no tnt no game
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi KevinThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Sabrina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Sincerely,The whole team at Studio 6

2/10 Terrible

Marcelo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The check in was at 3 and rooms where not ready until 4 very sad and I decided not to stay no soap in the showers
Stayed 1 night in Apr 2024
Response from Studio 6 on 23 Apr 2024
Dear Valued Guest, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Our sincere apologies Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager Selena on 23 Apr 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

4/10 Poor

Belen

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Belen, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Office Staff and House Keeping staff. Very convenient location and a nice and quiet place to sleep.
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Frank, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should have security. Especially at night!
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Albert,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Adeline

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Door to my room had a gap between the door and threshold. I could put my hand under it. Also, the door was falling apart and seemed unsafe. Tv had no remote, room was dirty, also bathroom was dirty. I mean you get what you pay for though.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Adeline,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Lachristopher

Stayed 1 night in Mar 2024
Response from Manager Selena on 23 Apr 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

10/10 Excellent

Stacy, van horn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Danny, GM on 26 Mar 2024
We apologize for the inconvenience. Were under new management and are striving to make necessary changes to better serve our customers. We hope to have you back with implemented changes. Best Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
It is extremely run down, misrepresented in pictures, made for long term people not doing good. The first sign before walking in the office is that drugs and alcohol arent welcome which is clearly put there for show once you spend 5 minutes in the parking lot. The room wasnt ready until 2 hours after check in which was a blessing because we didnt feel safe and werent confident our rental car would still be there is we stayed the night. I tried to cancel the reservation but i wasnt able to because even though we made the check in time the motel didnt so we had to pay for a totally different place. I will never use expedia again.
Stayed 3 nights in Mar 2024
Response from Danny, GM on 26 Mar 2024
We apologize for the inconvenience. Were under new management and are striving to make necessary changes to better serve our customers. We hope to have you back with implemented changes. Best Regards

6/10 Okay

Rebecca

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Rebecca, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Khanhbao

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was bed bug all over the bed when we came in at around 10pm. No one want to sleep with bed bug... That was freaking out for us and our kids, so we refused to stay, neither choose another room, and asked for refund. We still not received the refund back. That a terible place, and unprofessional manager.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 20 Mar 2024
Hi Khanhbao,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Natalie #Team6

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Nancy Y. on 21 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 14 Mar 2024
Hi Bryan,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Jesus

Business traveller, Travelled with group
Disliked: Cleanliness, amenities
Not a thing
Stayed 9 nights in Feb 2024
Response from Studio 6 on 23 Apr 2024
Dear Jesus, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Our sincere apologies Management

2/10 Terrible

Krystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
When we checked in we were told there were new extra towels come to find they're were none in the room. Everything was dirty. There was a make shift Crack pipe left on the light fixture. The refrigerator was not cooling. If i cpuld have gotten a refund or no penalties for changing my arrangements i would have and gone somewhere else. I did not feel safe at all. Ine if the nifhts there several police cars outside arresting someone
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Krystal,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Naomi

Peace full
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Naomi,Thank you for the perfect rating!! Maz K.#Team6

6/10 Okay

Naomi

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 23 Feb 2024
Hi Naomi,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

tom

Disliked: Cleanliness, staff & service, property conditions & facilities
you will be very sorry
Stayed 7 nights in Jan 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Jaime

Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didnt feel safe and hotel is not maintained
This was my worst experience in a hotel people were drying their cloths outside. And i didn't feel safe there. I stayed their for 30 mins. Then i left the place without saying anything because i know its of no use. I booked other hotel in city and slept there. Better safe then sorry. Cops were roaming around looks like they were looking for someone in the hotel. Hotel needs lot os repairs.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 13 Feb 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Albert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not stay here again.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 13 Feb 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

4/10 Poor

Maria

Disliked: Property conditions & facilities
Response from Nancy Y. on 14 Feb 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Raul

Disliked: Staff & service
You get what you pay for room was clean but basic everything worked but woman in front office is very rude bad attitude.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 13 Feb 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andrea is amazing also organize always help anybody as much as she can best place to get a room
Stayed 7 nights in Jan 2024
Response from Nancy Y. on 13 Feb 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Prescilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Prescilla,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Disgusting!!
This place is very bad! Checked in and as soon as my mom and I entered the room it had a very bad smell! There was beer caps and food crumbs on the floor, the tv was blasting loud, bed sheets were very badly stained, walls were smeared with who knows what, toilet was filthy, hair in the shower and on the floor, tv was missing in kitchenette,no smoke detectors or anything in this place made us feel safe! Immediately went back to front desk to get a refund and lady said she could not help.Some cleaning staff was in the office when I went to complain and they were very rude and obnoxious! As I was walking out they started cussing at my mother and I! Worst part about it is that they would not refund my money and I was only there for not even 5 minutes!! Very terrible place! I have submitted a report to the BBB!!
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Linda,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Abel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
So Bad!
Room seemed unfinished. Sleeping was all I used it for. Smelled fouls too. Dead roach stuck on the wall. Floor board missing. No iron, wall had so many discoloration not sure from mold or what.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Abel,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Andre

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The hotel was dirty and looked like a drug infested hotel. There was blood under the covers on the mattress. Would not recommend staying there
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Andre,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Armando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Thank you for taking the time to submit your review it is very important to us.

2/10 Terrible

zulfiqar

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Jesus

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Sincerely,The whole team at Studio 6

2/10 Terrible

Eduardo

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Studio 6 on 19 Jan 2024
Thank you for taking the time to let us know how your stay was at our hotel. We will definitely improve.

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was ok except the card to get in the room it would not let me in I had to go to the office to reset the card and it was really cold outside
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you for feedback it is very important to us.We will check on the door lock issue you mention so this will not happen again.Thank you

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with a very helpful staff.
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Sincerely,The whole team at Studio 6

2/10 Terrible

Dylan

Disliked: Staff & service
The room I stayed in had a problem with the lock mechanism. My key wouldn’t work and I had to speak with the staff 4 times. Then she tried to open it with her master key and failed. It’s hit or miss just to get into the room I reserved. She told me: “Just don’t leave the room.” I would recommend booking somewhere else. This place isn’t where you want to take a break, trust me.
Stayed 1 night in Jan 2024
Response from Studio 6 on 9 Jan 2024
Dear guest, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

4/10 Poor

Leah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken microwave
It was a last minute stay and you cant beat $50 for 2 double beds & a kitchenette. However, it was horrible. Hard ass bed and itchy sheets, broken lights, moldy bathroom, only 2 towels, trash all in the parking lot. All of this would have been acceptable BUT the microwave was broken!!! I digress, in all, like most motel 6 rooms, you get what you pay for.
Stayed 1 night in Jan 2024
Response from Studio 6 on 9 Jan 2024
Dear guest, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

2/10 Terrible

Luis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I can’t get the smell out of my clothes
Stayed 4 nights in Dec 2023
Response from Studio 6 on 9 Jan 2024
Dear guest, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

2/10 Terrible

Lorraine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Naomi

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Studio 6 on 7 Jan 2024
Thank you for your feedback.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was cheap. No toilet paper, no shampoo, tv laying on the dresser with no remote and no way to watch. Locks broke off the door. Sounded like the interstate ran through the room. Skip this one!
Stayed 1 night in Dec 2023
Response from Studio 6 on 7 Jan 2024
Thank you for your feedback.

8/10 Good

Bismark

Stayed 6 nights in Dec 2023
Response from Studio 6 on 19 Jan 2024
Thank you for your feedback it is very important to us.

8/10 Good

Ramon

Liked: Cleanliness
.
Stayed 4 nights in Dec 2023
Response from General Manager on 7 Jan 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Sincerely,The whole team at Studio 6

2/10 Terrible

Selena

Stayed 4 nights in Dec 2023
Response from Studio 6 on 15 Jan 2024
Dear guest, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

2/10 Terrible

Arturo

Disliked: Cleanliness, property conditions & facilities, room comfort
Nightmare before Christmas
Waiting for check in, arriving to the room didn’t realize I got a smoking room, so I didn’t mind, but I’d expect things to work. Tv was not mounted, or on stands. I’ll share pictures of how I found the tv. No microwave in the room. Heater kinda worked, shower curtain ripped, and to top it off no controller in the room. Room # was 120
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Arcy

Liked: Cleanliness, property conditions & facilities, room comfort
Not satisfied
We booked a king size bed with kitchenette. When we got there it was a king size bed but with a mini fridge. When i asked about the kitchenette i was told there was nothing they could do. I would have to contact hotels.com. Not what I paid for. Overall the room was clean and service was I. The lady at night was very nice but the lady at check out was a little moody.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6