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Rating 10 - Excellent. 359 out of 1265 reviews" "
10 - Excellent
359
Rating 8 - Good. 293 out of 1265 reviews" "
8 - Good
293
Rating 6 - Okay. 209 out of 1265 reviews" "
6 - Okay
209
Rating 4 - Poor. 182 out of 1265 reviews" "
4 - Poor
182
Rating 2 - Terrible. 222 out of 1265 reviews" "
2 - Terrible
222
6.8/10
Cleanliness
7.2/10
Staff & service
6.2/10
Amenities
6.2/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
10/10 Excellent
Ana
Travelled with family
20 May 2024
Liked: Property conditions & facilities
The hotel is great. Only the Breakfast; there was no juice in the machine and also no bagels oh toast available.
Ana
Stayed 1 night in May 2024
Response from Sophia CSR on 22 May 2024
Hi Ana,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
6/10 Okay
Shiloah
19 May 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
No working ice machines on the whole property? Very thin walls. You can hear absolutely everything your neighbors say or do. Clean.
Shiloah
Stayed 1 night in May 2024
Response from Sophia CSR on 22 May 2024
Dear Guest,Thank you for your stay. We apologize for the inconvenience you faced. I assure you that we will take appropriate measures to make our hotel room sound insulated, or we moved you to another room on your next visit. We hope to serve you better next time.
Hi Angelica,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
2/10 Terrible
Conesha
8 May 2024
Disliked: Property conditions & facilities
Conesha
Stayed 1 night in May 2024
Response from Sophia CSR on 16 May 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
Hi Jorge,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
Hi Edward,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
6/10 Okay
Lourdes
Travelled with partner
6 May 2024
I would return to this hotel.
Lourdes
Stayed 1 night in May 2024
Response from Sophia CSR on 8 May 2024
Dear Guest,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
Dear Guest,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
Hi Radhika,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Elevator not working. Need maintenance the entire property
ruben
Stayed 1 night in Dec 2023
Response from Sophia CSR on 30 Apr 2024
Hi Ruben,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Great deal on a two night stay. Great staff, beautiful breakfast. Enjoyed my stay. Ill keep coming back for great service.
Laraine
Stayed 1 night in Mar 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
Dear Elijah,Thank you for your feedback, I will look into this.
2/10 Terrible
SANDOR
23 Apr 2024
SANDOR
Stayed 1 night in Apr 2024
Response from Sophia CSR on 16 May 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Front desk clerk was rude. Claimed they didn't have extra blankets and unable to provide a late check out. Granted there was a soccer tournament ending sunday, a lot of customers were checking out sunday. No reason to not grant a late check out.
Victor
Stayed 2 nights in Apr 2024
Response from Krystal Roman on 29 Apr 2024
Dear Victor,Thank you for your feedback I will look into this and ensure this gets fixed right away.
The shower doesn't work, and the sealing has substantial mold, excluding a busted entrance door.
If I report the facilities, they will be condemned for mold content.
Javier
Stayed 1 night in Feb 2024
Response from Krystal Roman on 18 Apr 2024
Thank you for your feedback,I will be looking into this.
Was not satisfied at all. The room was dirty. The hallway was dirty and unsafe. The bathroom was filthy.
Fred
Stayed 3 nights in Apr 2024
Response from Krystal Roman on 18 Apr 2024
Dear Fred,I'm sadden to hear this happen during your stay, I will pass this on to my staff and ensure this wont happen again.Thank you
8/10 Good
Cecilia
Travelled with family
15 Apr 2024
Liked: Cleanliness, staff & service, amenities
Not enough towels, the room smells kind of musty. But you get used to it. And the hallways’ a little bit dark. But everything else is pretty good, super friendly staff and helpful lobby staff
Wall HVAC had 3 inch gap between wall and unit. You could see and hear everything outside. The shower/bath didn't work water came out of both and it didn't drain properly so you felt like you were standing in sewage. Room smelled bad. Bed was uncomfortable. Two of the room lamps would not turn on. Will never stay here again.
Staff are not friendly and lot of things are either broken or not available
Sang Hyuk
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
6/10 Okay
Francisco
10 Apr 2024
Francisco
Stayed 1 night in Apr 2024
Response from Sophia CSR on 3 May 2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
The staff was very helpful in letting me change my room.
Rawn
Stayed 1 night in Apr 2024
Response from Krystal Roman on 10 Apr 2024
Dear Rawn,Thank you for your feedback, I'm happy to hear your issues with your stay was fixed right away.Thank you
10/10 Excellent
sherry
9 Apr 2024
Liked: Staff & service
sherry
Stayed 1 night in Apr 2024
Response from Krystal Roman on 10 Apr 2024
Dear Sherry,Thank you for your rating.
6/10 Okay
Maria
Travelled with partner
8 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator didnt work . And breakfast was 7:00 to 10:00 i went at 8:00 and they dont have nothing. There were alot of family complaining and the receptionist said she is trying to contact the supervisor since friday and he doesn't answer. I think they should get a professional supervisor.
Maria
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Hi Maria,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.
4/10 Poor
Dea
7 Apr 2024
Liked: Cleanliness
The toilet was very noise. The tv was missing control remote. Breakfast very poor, they don't have even regular sugar just diet ones
Dea
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Dear Guest,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.
Terrible Mold at our room!
The smell at room specially the bathroom was terrible!
BRYAN
Stayed 1 night in Mar 2024
Response from Sophia CSR on 9 Apr 2024
Hi Bryan,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
2/10 Terrible
Sonia
5 Apr 2024
Sonia
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Sonia,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
Good attention from the front desk and service employees
Luis
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Hi Luis,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
10/10 Excellent
David
Business traveller
4 Apr 2024
Liked: Cleanliness, staff & service, amenities
Location and price
David
Stayed 1 night in Apr 2024
Response from Sophia CSR on 5 Apr 2024
Hi David,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Ronald
4 Apr 2024
Ronald
Stayed 1 night in Apr 2024
Response from Krystal Roman on 29 Apr 2024
Dear Ronald,Thank you for your rating.
10/10 Excellent
Jacob
2 Apr 2024
Liked: Cleanliness, amenities
Very clean and friendly staff.
Jacob
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 3 Apr 2024
Hi Jacob,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Hi Gloria,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Noisy. Next to highway. Room in poor condition. Sink leaks. Would not recommend.
Alan
Stayed 1 night in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Hi Alan,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
10/10 Excellent
Carlos
24 Mar 2024
Carlos
Stayed 1 night in Mar 2024
Response from Sophia CSR on 14 Apr 2024
Hi Carlos,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
6/10 Okay
Michael
Travelled with family
22 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
Stained carpet and light bulbs not working in various lamps.
Michael
Stayed 1 night in Feb 2024
Response from Sophia CSR on 24 Mar 2024
Hi Michael,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Hi Shane,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
No breakfast included like advertisement
hotel staff asleep
no coffee
JUAN
Stayed 1 night in Mar 2024
Response from Sophia CSR on 22 Mar 2024
Hi Juan,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
4/10 Poor
Erika
Travelled with family
20 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Pool was closed
Erika
Stayed 1 night in Mar 2024
Response from Sophia CSR on 21 Mar 2024
Hi Erika,Providing the highest level of hospitality is our number one priority. It is disheartening to read your review. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Room was clean but noises due to traffic everything was great
Arlene
Stayed 1 night in Mar 2024
Response from Sophia CSR on 21 Mar 2024
Hi Arlene,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Hi Eric,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 Terrible
Geovanny
18 Mar 2024
Disliked: Property conditions & facilities
Geovanny
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
6/10 Okay
Cassady
Travelled with group
17 Mar 2024
Liked: Staff & service
Decent hotel! The staff were very kind and accommodating! Breakfast was not what we expected, there was no protein option.
Cassady
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
The room felt empty - no place to put luggage or bags.
Marilyn
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Marilyn,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 Good
Greg
15 Mar 2024
Liked: Cleanliness, amenities
Breakfast.
Greg
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Greg,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 Excellent
Paul, Signal Hill
14 Mar 2024
Paul
Stayed 1 night in Mar 2024
Response from Sophia CSR on 3 Apr 2024
Hi Paul,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Hi Daniel,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.