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Reviews of Alto Calafate Hotel Patagonico

4.5 out of 5
Alto Calafate Hotel Patagonico
Calle 2000, Nº 141, Villa Parque Los Glaciares, El Calafate, Santa Cruz

Reviews

8.6

Excellent

Rating 10 - Excellent. 118 out of 243 reviews" "
Rating 8 - Good. 82 out of 243 reviews" "
Rating 6 - Okay. 27 out of 243 reviews" "
Rating 4 - Poor. 9 out of 243 reviews" "
Rating 2 - Terrible. 7 out of 243 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Teresa, Fresno

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Had to wait at check in. Only one staff member to do all the check-in, could have used one more staff. Room was hot, could have had a fan in rooms. Breakfast was delicious! Dining area very nice.
Stayed 1 night in Feb 2024

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing setting, decent breakfast, nice pools, helpful staff Dinner was terrible. Slow & not clear what was included on menu or from server. Food was only warm & not tasty.
Stayed 3 nights in Dec 2023

10/10 Excellent

Hunt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Nov 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the cost
Stayed 1 night in Nov 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great pools!
Stayed 3 nights in Feb 2023
Response from Reservas on 14 Apr 2023
Muchas gracias por su comentarios! Los tendremos en cuenta para seguir mejorando!Esperamos volver a recibirlos en nuestro hotel

10/10 Excellent

diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility with a breathtaking view of the lake and mountains. The hotel is far from down town, where the restaurants and shopping places are. Although the hotel provides a shuttle service, it is limited to the late afternoon/night. You will ended paying several taxi rides to move back and forth.

10/10 Excellent

JUNNOSUKE

Stayed 2 nights in Dec 2022

6/10 Okay

Shazia

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. The rooms are clean. However the staff could be friendlier.

6/10 Okay

Eric

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great experience at this hotel. The staff were amazing. Most of them spoke English and helped coordinate a tour for us and a dinner reservation in downtown. Kalen, in particular, was extremely helpful and we were lucky to have met him and stayed there. Highly recommend for those visiting El Calafate!

2/10 Terrible

CALLUM

Stayed 1 night in Jun 2022

10/10 Excellent

jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible setting, very helpful staff
Stayed 1 night in Apr 2022

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice enough
It was a little big for a one night stay. The pool and spa close very early, and open late. The beds are small and the sheets aren’t soft. The food was wonderful though, and the views were great.
Stayed 1 night in Mar 2020
Response from staff Alto Calafate on 16 Mar 2020
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!

8/10 Good

Patricia J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The staff are great. The promotion that tells one the view is great is accurate. But this means the hotel is a tad out the town. There is an hourly shuttle.
Stayed 3 nights in Feb 2020
Response from depto. e-commerce on 17 Feb 2020
Dear Patricia, Thanks for taking your time to share your comments with us.

10/10 Excellent

Kent, Colorado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well appointed hotel. Full services offered and a great view. The shuttle service was frequent enough and always on time. Wish we could have spent another day there to experience all the hotel offered.
Stayed 1 night in Feb 2020
Response from Staff Alto Calafate on 17 Feb 2020
Dear Kent, Thank you so much for your nice review! We appreciate the time you took for it and the kind words. Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2020
Response from Staff Alto Calafate on 17 Feb 2020
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su puntuacion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel with great views
Good hotel with great views. A little out of town but shuttle to take you in and back for free. Pool great for after a day trip out.
Stayed 2 nights in Jan 2020
Response from Staff Alto Calafate on 17 Feb 2020
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Staff Alto Calafate on 17 Feb 2020
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Haleh

Travelled with group
Goo hotel!
Good hotel. A bit further awry from town but has shuttle service.
Stayed 2 nights in Dec 2019
Response from staff Alto Calafate on 6 Jan 2020
Dear traveler, thank you very much for your comments, we appreciate all your details about your stay with us. We hope to receive you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great staff! Beautiful location away from El Calafate Centro BUT they provide a wonderful shuttle service - perfect!
Stayed 3 nights in Dec 2019
Response from Staff Alto Calafate on 6 Jan 2020
Dear traveler, thank you very much for your comments, we appreciate all your details about your stay with us. We hope to receive you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful amenities. 2 heated in door pools and fabulous views of mountains and lakes from hotel
Stayed 3 nights in Dec 2019
Response from Staff Alto Calafate on 6 Jan 2020
Dear traveler, thank you very much for your comments, we appreciate all your details about your stay with us. We hope to receive you again soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from depto.e-commerce on 18 Dec 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Eric, San Francisco

Travelled with family
Disliked: Staff & service
although this is an Expedia VIP access hotel, the staff have absolutely no idea what is that We don’t get upgrade, neither any perk
Stayed 1 night in Nov 2019
Response from e-commerce dept. on 4 Dec 2019
Dear Eric, First at all, we really apologize about the bad experience about Vip Expedia access, your complaint is being given our fullest attention and we regret for any issues that you may have had during your stay in the Alto Calafate Hotel. Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, nice rooms and very comfy beds. It’s a little ways out of town but they have a shuttle.
Stayed 1 night in Nov 2019
Response from Depto.e-commerce on 29 Nov 2019
Dear traveler, thank you very much for your comments, we appreciate all your details about your stay with us. We hope to receive you again soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Facility was very nice. English was pretty good. Room service English led to some extras, but can’t blame them for that.
Stayed 1 night in Nov 2019
Response from Staff Alto Calafate on 27 Nov 2019
Dear Christopherr, thank you very much for your comments about our hotel. We hope to receive you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from depto.e-commerce on 16 Oct 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from depto. e-commerce on 2 Oct 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su puntuación.

8/10 Good

Shiella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from depto. e-commece on 2 Oct 2019
Estimada Shiella ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su punuación.

10/10 Excellent

Robi, Zagreb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel with nice rooms good food fine wines, great pool and sauna and friendly and professional staff. exceptional view and its not expensive
Stayed 2 nights in Sep 2019
Response from e-commerce dept. on 12 Sept 2019
Dear Robi, We are grateful for your kind words regarding your stay with us. We really enjoy making your stay a pleasant experience. We hope you can visit us again in the near future. Regards

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019
Response from depto. e-commerce on 11 Sept 2019
Estimado huésped, Nuestro equipo es el corazón del hotel y siempre buscaremos acomodarnos a las necesidades de nuestros huéspedes. ! Muchas gracias por tomarse el tiempo en comentanos y por elegirnos para su estadía en calafate

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019
Response from e-commerce depart. on 22 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

DrJerryFisher, Rochester NY USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views we awesome! The eatery was the best in town! Best views, service and food!. Very much enjoyed the pools and spa. Strongly recommend stay there.
Stayed 4 nights in Feb 2019
Response from e-commerce dept. on 22 Apr 2019
Dear DrJerryFishe , We are grateful for your kind words regarding your stay with us. We really enjoy making your stay a pleasant experience. We hope you can visit us again in the near future

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The service was great. The only turn off was all the smokers smoke in front of the hotel so when you walk through the lobby of the hotel you see all the smokers and smell the smoke walking inside. It’s a turn off. You should move the smoking area to the side of the hotel. The first impression you get of the hotel is the front entrance porch with all the smokers.
Stayed 4 nights in Mar 2019
Response from e-commerce dept. on 18 Mar 2019
Dear Guest, Thanks for taking your time to share your comments with us.we understand the point about smokers, - we’ll work hard to fix the issue you experienced.

10/10 Excellent

Rollo, Phoenix, Arizona. USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of this hotel in El Calafate. Sits on top of the hill you see everything. Only 5 minutes from the main area, but they have a shuttle to drop you off and pick you up. The hotel was reasonable priced and great value for the type of room you get. I thought the staff were very helpful. The food was good in this hotel as well. For the value and price I would recommend this hotel easily over some of the higher priced hotels. This one is very classy and personable.
Stayed 1 night in Feb 2019
Response from e-commerce depart. on 7 Mar 2019
Dear traveler, thank you very much for your kindly comments about our hotel. We hope to receive you again soon

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from depto.e-commerce on 30 Apr 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su puntuación.

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from e-commerce depart, on 23 Jan 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Paul

Liked: Staff & service
Great location for a quick stay
Great location hotel has good facilities but is a bit tired and needs updating. That said it is a great base and staff were very helpful. Didn’t use spa but looks a good option for those that want a pool. Shuttle bus runs hourly and works very well.
Stayed 2 nights in Jan 2019
Response from e-commerce dept. on 23 Jan 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Really great staff. Great views. Perfect shuttle. Hotel facilities (spa area needs renovation) . For 1 or 2 night stay perfect.
Stayed 1 night in Jan 2019
Response from e-commerce dept. on 18 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from e-commerce dept. on 16 Jan 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

10/10 Excellent

S, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from e-commerce dept. on 16 Jan 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018
Response from e-commerce on 2 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Premium room had no view and was quite warm as there is no air conditioning and the windows were covered by heavy drapes so that they could not be opened all the way. Bright lighting on back of building shined in window making it worse. Room was not made up until 4:30 the first day.
Stayed 3 nights in Dec 2018
Response from e-commerce on 2 Jan 2019
First at all, we really apologize about the bad experience, your complaints are being given our fullest attention and we regret for any issues that you may have had during your stay in the Alto Calafate Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Super hotel in stunning Patagonia!
Stayed 2 nights in Dec 2018
Response from e.commerce on 2 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from e-commerce on 18 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location with view of the falls. It is in process of renovation, almost done but still a bit more work needed.
Stayed 3 nights in Dec 2018
Response from e-commerce on 18 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Laura, Bermuda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, quiet, good bed, clean room, only downside was the internet. Was really bad for 2 days out of 3 we were there. All staff was very friendly and professional . Very good breakfast, dinner not that much. The gnocchi dish was inedible, when mentioned to the server he removed it from the bill. I would strongly recommend this hotel when visiting El Calafate.
Stayed 3 nights in Nov 2018
Response from e.commerce dept. on 21 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGH HOTEL IN CALAFATE
We had the absolutely best room, #301...beautiful views, a suite that was gorgeous and clean. The staff, although helpful, had some issues with communication. Although I speak a little Spanish, it took 30 + minutes to check out (due to translation problems) and we felt pressured to make our plane. The staff in the restaurant also has a hard time communicating in English. Between my simple Spanish and their non English, we could understand each other. The Manager is proficient in English so that helped. All in all it was a lovely experience!
Response from Natalia on 20 Apr 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel overlooking the town
This was a really nice hotel on the hill overlooking town. We liked the staff, the lunchboxes they could pack for excursions, the spa was decent and the restaurant had good food. We wished we could better control the heat in the rooms (it was done via central control) but were generally happy. Good value for the money. And the shuttle to town was convenient.
Stayed 3 nights in Mar 2018
Response from Natalia e-commerce on 3 Apr 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Cesar, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
It is an excellent hotel. I gave 4 stars because their restaurant is not so good. If you stay at the hotel and you want a culinary experience you better dinner outside.
Stayed 1 night in Mar 2018
Response from natalia - e-commerce depart. on 20 Mar 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!