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Reviews of Herods Palace Hotel

5 out of 5
Herods Palace Hotel
Ha-Yam 6th St, Northern Beach, Eilat

Reviews

8.2

Very good

Rating 10 - Excellent. 98 out of 208 reviews" "
Rating 8 - Good. 57 out of 208 reviews" "
Rating 6 - Okay. 31 out of 208 reviews" "
Rating 4 - Poor. 15 out of 208 reviews" "
Rating 2 - Terrible. 7 out of 208 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Maayan

Disliked: Cleanliness, property conditions & facilities, room comfort
Herods palace more like Herods hostel
Very poor condition, we changed the room because of broken shower, cigarettes were all over the terrace, the furnitures are full of stains, the food section is full of dirt (chairs and tables) that’s not even close to be a hotel that asking for 500$ per night. It’s the 7th time we’ve visited this hotel and the last one.
Stayed 2 nights in Feb 2024
Response from Sandra Nahoum on 21 Feb 2024
Dear Guest, We were sorry to learn that your stay was not a positive experience and that we did not meet your expectations. Perhaps on a possible future visit to Eilat you would reconsider staying with us again and we could show you that we really can do better. Warm Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

Corneliu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would never choose to stay anywhere else in Eilat. If you ever close your eyes and dream of the perfect vacation a d the perfect hotel, then Herods Palace is that place! Hard to imagine something better. Eilat plus Herods equal perfect vacation. Almost anything i could say would not be enough or do it justice so I hope the 2 key words - perfect vacation- would convince anyone to give it a try!
Stayed 1 night in Jul 2023
Response from Sandra Nahoum on 2 Aug 2023
Dear Guest,I wish to thank you for the feedback.Thank you for your kind words regarding your general impression from the hotel. We hope to see you soon as our returning guest.Best Regards,Sandra NahoumGuest Relations Manager

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Sandra Nahoum on 14 May 2023
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

VITALI

Stayed 4 nights in Apr 2023
Response from Sandra Nahoum on 1 May 2023
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful experience featuring an excellent breakfast, helpful staff and lovely grounds
Response from Sandra Nahoum on 6 Jan 2023
Dear Guest,I wish to thank you for the feedback. We hope to see you soon as our returning guest. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacay
Good food. Excellent views. Helpful staff!
Stayed 4 nights in Dec 2022
Response from Sandra Nahoum on 29 Dec 2022
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

4/10 Poor

Shany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the worst experience I ever had
Service was so bad that is not even possible to grade. The condition of the hotel is very old. If I just took a look in online reviews on this hotel I would never go there. This was probably the worst stay I ever had in Israel in my whole life.
Stayed 3 nights in Nov 2022
Response from SandraNahoum on 30 Nov 2022
Dear Guest, We were sorry to learn that your stay was not a positive experience and that we did not meet your expectations. Perhaps on a possible future visit to Eilat you would reconsider staying with us again and we could show you that we really can do better. Warm Regards, Sandra Nahoum Guest Relations Manager

6/10 Okay

Tal

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No any value for money here
That’s not value for money at all. Not good condition, not great service, food must be much more fresh.
Stayed 2 nights in Nov 2022
Response from Sandra Nahoum on 21 Nov 2022
Dear Guest,I wish to thank you for the feedback.Your comments have been forwarded to the relevant departments.We hope to see you soon as our returning guest.Best Regards, Sandra Nahoum

8/10 Good

YOSEPH

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Sandra Nahoum on 21 Nov 2022
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

Ugne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Response from Liat on 2 Nov 2022
Dear guests,Thank you very much.We are so glad to know that you are enjoying our staff and the hotel.It is our pleasure hosting you.See you soon again.Best regards,Liat CohenVitalis Hotel Manager

2/10 Terrible

Ben

Travelled with partner
Disliked: Cleanliness, staff & service
THE WORST EXPERIENCE I EVER HAD ! ! We arrived to the hotel at 10:00 am we been told that the room will be ready at 1 pm at 3:30 pm after we waited in the lobby for too long we had the chance to Speke with the Hotel manger she was super rude disrespectful and unprofessional she gave us some BS story abut to Delay and she offered us to take the money and leave if we are not happy . I was sure she’s joking but she was serious so we took the money and we went out to find another hotel at 4:30 pm A few hours before Shabbat , We wasn’t the only couple that go through the same process shame of you Herods
Stayed 2 nights in Aug 2022
Response from Liat on 2 Nov 2022
Dear guests,I am very sorry for your experience.We are doing the best we can in order to give our guests the best vacation.We are terribly sorry this was your impression.at the Vitalis hotel for a full, enjoyable vacation.Best regards,Liat CohenVitalis Hotel ManagerWe will be glad to see you soon again

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Sandra Nahoum on 6 Jan 2023
Dear Guest,I wish to thank you for the feedback. We hope to see you soon as our returning guest. Best Regards, Sandra Nahoum Guest Relations Manager

6/10 Okay

Nareman

Stayed 4 nights in Sep 2022
Response from סנדרה נחום on 28 Sept 2022
שלום רב,תודה על שבחרת להתארח בהרודס אילת וניקדת אותנו.נקווה כי בשהייתך הבאה במלון נזכה בשביעות רצונך המלא.נשמח לשוב ולארח אותך באהבה.בברכה,סנדרה נחום

10/10 Excellent

Or

Stayed 4 nights in Sep 2022
Response from סנדרה נחום on 28 Sept 2022
שלום רב,תודה על שבחרת להתארח בהרודס אילת וניקדת אותנו בציון הגבוה ביותר.נשמח לשוב ולארח אותך באהבה.בברכה,סנדרה נחום

10/10 Excellent

yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was nice, clean. It was worth the money we paid
Stayed 3 nights in Sep 2022
Response from Sandra Nahoum on 20 Sept 2022
Dear Guest,I wish to thank you for the feedback. We hope to see you soon as our returning guest. Best Regards, Sandra Nahoum Guest Relations Manager

8/10 Good

arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Sandra Nahoum on 20 Sept 2022
Dear Guest,I wish to thank you for the feedback. We hope to see you soon as our returning guest. Best Regards, Sandra Nahoum Guest Relations Manager

8/10 Good

MUHAMMAD

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A great place, it just wasn’t clean as I expected! The breakfast was good, but at Saturday it wasn’t like other days because the Jewish praying (I don’t know how it called exactly)
Stayed 3 nights in Aug 2022
Response from Sandra Nahoum on 19 Sept 2022
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

SIGAL

Stayed 3 nights in Jul 2022
Response from Sandra Nahoum on 19 Sept 2022
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

Oshrat

Stayed 3 nights in Jul 2022
Response from Sandra Nahoum on 28 Jul 2022
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

????

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all is good
Stayed 2 nights in Jun 2022
Response from Sandra Nahoum on 28 Jul 2022
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from Sandra Nahoum on 28 Jul 2022
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

Orit

Stayed 1 night in Apr 2022
Response from סנדרה נחום on 8 May 2022
שלום רב, תודה על שבחרת להתארח בהרודס אילת וניקדת אותנו בציון הגבוה ביותר. נשמח לשוב ולארח אותך באהבה. בברכה, סנדרה נחום

10/10 Excellent

yaniv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Wow
Stayed 2 nights in Dec 2021
Response from Sandra Nahoum on 31 Jan 2022
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

2/10 Terrible

Amit

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean at all, the refrigerator was broken the safety-deposit box didn't work, the toilet tank is working all the time. When we came to the room in the last day at 10:25 after Breakfast the room was clean and the room attendant throw all our food from the refrigerator and our Baby staff like diapers and more staff.
Stayed 3 nights in Sep 2021
Response from Sandra Nahoum on 21 Oct 2021
Dear Guest, We were sorry to learn that your stay was not a positive experience and that we did not meet your expectations. Perhaps on a possible future visit to Eilat you would reconsider staying with us again and we could show you that we really can do better. Warm Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

adham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Sandra Nahoum on 19 Aug 2021
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and great service.
Stuff were really helpful and nice and always had a smile and will to help. Breakfast was amazing. Rooms are a bit outdated and really need some upgrading and upkeeping - the bath and shower drapes had stains and the carpet was very old, besides that the location is great, the service is wondaful, the food is amazing and the room size sensible.
Stayed 2 nights in Apr 2021
Response from Sandra Nahoum on 21 May 2021
Dear Guest, I wish to thank you for the feedback. Thank you for your kind words regarding your stay. We hope to see you soon as our returning guest. Best Regards, Sandra Nahoum

8/10 Good

Elchanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Sandra Nahoum on 29 Apr 2021
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2020
Response from SandraNahoum on 20 Aug 2020
שלום רב, תודה על שבחרת להתארח בהרודס אילת וניקדת אותנו בציון הגבוה ביותר. נשמח לשוב ולארח אותך באהבה. בברכה, סנדרה נחום

6/10 Okay

nir

Liked: Cleanliness, room comfort
Disliked: Staff & service
POOR CUSTOMER SERVICE
very poor customer service check-in was too late and service is slow doesn't even answer on the customer service desk phone and they also charge a fee on ice !!!
Stayed 1 night in Jul 2020
Response from sandranahoum on 7 Jul 2020
Dear Guest, I wish to thank you for the feedback. Your comments have been taken under advisement and the necessary adjustments will be implemented. We hope to see you soon as our returning guest. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

Maor

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from סנדרה נחום on 30 Jun 2020
שלום רב, תודה על שבחרת להתארח בהרודס אילת וניקדת אותנו בציון הגבוה ביותר. נשמח לשוב ולארח אותך באהבה. בברכה, סנדרה נחום

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2020
Response from סנדרה נחום on 30 Jun 2020
שלום רב, תודה על שבחרת להתארח בהרודס אילת וניקדת אותנו. נקווה כי בשהייתך הבאה במלון נזכה בשביעות רצונך המלא. נשמח לשוב ולארח אותך באהבה. בברכה, סנדרה נחום

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to spot in Eilat
This is overall my favorite Hotel in Eilat. Clean , comfortable , great location and beautiful resort.
Stayed 1 night in Feb 2020
Response from Sandra Nahoum on 25 Feb 2020
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not as expected
Not at all what I expected. The service was very bad and the property is not well maintained
Stayed 2 nights in Jan 2020
Response from SandraNahoum on 5 Feb 2020
Dear Guest, We were sorry to learn that your stay was not a positive experience and that we did not meet your expectations. Perhaps on a possible future visit to Eilat you would reconsider staying with us again and we could show you that we really can do better. Warm Regards, Sandra Nahoum Guest Relations Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice looking but rooms are SO noisy
The hotel is grand looking from the outside. However, we had to change rooms 3 times because the rooms are SO loud and not soundproofed where there are connecting doors. We were moved to a room with a connecting door where they guaranteed us no one was staying on the other side and of course, someone was staying there and we could hear their entire conversation from 2-4 a.m. down to when they got a text message on their phone. We complained several times and they did eventually move us to a quiet room on the last day. At that point it was our 4th room and we were exhausted- I wouldn’t come back to this hotel again. They need to invest in soundproofing the rooms. You shouldn’t be able to hear every noise coming from the room next door. Pro: Breakfast buffet was really nice.
Stayed 2 nights in Dec 2019
Response from sandranahoum on 31 Dec 2019
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place on the Red Sea
The breakfast was amazing Nice big room Great pool area too
Pool
Stayed 1 night in Oct 2019
Response from SandraNahoum on 1 Nov 2019
Dear Guest, I wish to thank you for the feedback. We hope to see you soon as our returning guest. Best Regards, Sandra Nahoum Guest Relations Manager

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Horrible value for the money at crumbling facility
Herod's has seen better days. The common spaces were luxurious, i.e., the pool and beach. But the inside of the room was wanting. For example, the paint was peeling on the bottom of the bathroom door and the fixtures were old (there was also no outlet in the bathroom). For the money we paid, it wasn't a good value. They charged an extra $100/day for our son to join us in the room, to cover breakfast and use of the facilities. Wouldn't go back at that price.
Stayed 2 nights in Jun 2019
Response from SandraNahoum on 1 Jul 2019
Dear Guest, Thank you for taking the time reviewing our hotel. We make great efforts to offer our guests the best vacation experience. Your remarks will be brought to the hotel's manager's attention. We hope to see you among our guests in the future. Best wishes, Sandra Nahoum

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a real Frequent Flyer (4 million miles), who had the chance to stay in great hotels in Europe, Latin America and North America, I must say this is really one of the best hotels, I have ever visited. Great Rooms, great view, incredible food, beautiful lobby, great location
Stayed 1 night in Jun 2019
Response from SandraNahoum on 1 Jul 2019
Dear Guest, Thank you for your lovely review and kind words about our hotel. We are happy that you enjoyed your stay and that you found our staff helpful. We hope to see you again in the next future. Best Regards, Sandra Nahoum Guest Relations Manager.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Most elaborate buffet ever. Big pool and on the beach
Stayed 4 nights in May 2019
Response from SandraNahoum on 1 Jul 2019
Dear Guest, Thank you for your kind words about our hotel. We are happy that you enjoyed your stay and that you found our staff helpful. We hope to see you again in the next future. Best Regards, Sandra Nahoum Guest Relations Manager.

10/10 Excellent

GANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from SandraNahoum on 1 Jul 2019
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have no clue what they are doing. No guest service. Tired. Very tired property!
Stayed 1 night in Apr 2019
Response from SandraNahoum on 27 Apr 2019
Dear Guest, Thank you for taking the time reviewing our hotel. We make great efforts to offer our guests the best vacation experience. Your remarks will be brought to the hotel's manager's attention. We hope to see you among our guests in the future. Best wishes, Sandra Nahoum

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast Buffet!!!!
Loved our stay. We had a sweet room with an sea view. The room was great. Shower could use a little updating but that’s being picky. Unbelievable breakfast buff. Wish I could stay all day.
Stayed 1 night in Mar 2019
Response from Sandra Nahoum on 14 Mar 2019
Dear Beth, It was a great pleasure reading your review. We wish to thank you for a lovely recommendation and for choosing to stay at the Herods Eilat hotel. We hope to see you again soon among our guests, as we will continue to do our best to make sure you will have a perfect vacation. Best wishes Sandra Nahoum

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Sandra Nahoum on 14 Mar 2019
Dear David, We wish to thank you for a lovely recommendation and for choosing to stay at the Herods Eilat hotel. We hope to see you again soon among our guests, as we will continue to do our best to make sure you will have a perfect vacation. Best wishes Sandra Naoum

4/10 Poor

Verified traveller

Disliked: Staff & service
All that glitters isn't gold
Pleasant facade on first impression but fails to deliver, particularly with service, our hotel room was changed 3 times before we got the configuration we requested which was an awful start!
Stayed 1 night in Feb 2019
Response from Sandra Nahoum on 14 Mar 2019
Dear Guest, I thank you for your review, and apologize that we did not meet your expectations on this occasion. Our guests' comments are invaluable to us as they are our most trusted source of information when we come to monitor and further improve the services we offer our guests. Your comment has been taken under advisement and the necessary adjustments will be implemented. I hope that you will give us a second chance to prove that we can do much better. Kind Regards, Sandra Nahoum Guests Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from SandraNahoum on 2 Apr 2019
Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the end of the strip, like proximity to the beach, breakfast buffet.
Stayed 4 nights in Jan 2019
Response from Sandra Nahoum on 14 Jan 2019
Dear Guest, Thank you for sharing your experiance. We appreciate your kind compliments and happy that you enjoyed your stay with us. We hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Adequate
Pleasantly surprised by lobby area which was large and luxurious. Quite old fashioned decor but it is fashioned on Herod so... Room was quite small with tiny balcony. adequate hotel, wouldn't rush back
Stayed 2 nights in Nov 2018
Response from Sandra Nahoum on 14 Jan 2019
Dear Guest, Thank you for sharing your experiance. We appreciate your kind compliments and happy that you enjoyed your stay with us. We hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from SANDRANAHOUM on 24 Dec 2018
Dear Guest, We are happy that you enjoyed your stay with us and hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from SandraNahoum on 3 Dec 2018
Dear Guest, We are happy that you enjoyed your stay with us. We hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager

6/10 Okay

Jeff, Chicago, usa

Liked: Cleanliness, room comfort
Outdated hotel. Unhelpful staff, but could be cultural. We are from the US and most people staying here are not. Breakfast ok, but eggs always burned. Pool is nice. Gym is ok. Overall overpriced and would not return to this property.
Stayed 4 nights in Oct 2018
Response from SANDRANAHOUM on 25 Oct 2018
Dear Jeff, We were sorry to learn that your stay was not a positive experience and that we did not meet your expectations. Nevertheless, to assure you that we are continually working to improve the quality of service. Perhaps on a possible future visit to Eilat you would reconsider staying with us again and we could show you that we really can do better. Warm Regards, Sandra Nahoum Guest Relations Manager

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 3 nights in Jun 2018
Response from sandra nahoum on 2 Jul 2018
Dear Guest, Thank you for sharing your review. We hope to welcome you back again soon. Best Regards, Sandra Nahoum Guest Relations Manager