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Reviews of Holiday Inn Express & Suites Edwardsville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Edwardsville, an IHG Hotel
1000 Plummer Drive, Edwardsville, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 434 out of 609 reviews" "
Rating 8 - Good. 125 out of 609 reviews" "
Rating 6 - Okay. 26 out of 609 reviews" "
Rating 4 - Poor. 14 out of 609 reviews" "
Rating 2 - Terrible. 10 out of 609 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James, Springfield

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Karenmary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Holiday Inn Express seemed brand new. Some chain hotels get tired looking but this one was in excellent shape. Good sized room. Convenient location for restaurants and dining. The staff was friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
January, the front desk agent, was spectacular with the check-in process and with suggesting alternate routes to avoid road construction issues. Top tier!
Stayed 1 night in May 2024

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff with clean common areas and rooms. Lots of restaurants in the area and very close to campus.
Stayed 1 night in May 2024

6/10 Okay

Christopher

Travelled with family
Liked: Amenities
Needs remodel. Lots of wear and tear. Loud air conditioners. Stayed 3 times. All 3 rooms, loud ac. Property isnt the cleanest. Poorly maintained.
Stayed 1 night in Feb 2024

8/10 Good

Ambrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

R John

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, friendly staff, reasonable price!
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Stayed 1 night in Apr 2024

4/10 Poor

Cheri

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Cleanliness, number 1. Ice machine on 2nd floor did not work either day of our stay- reported Coffee maker never worked entire stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Kristen

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Shephatia

Liked: Cleanliness, property conditions & facilities
Took to long to check in was in the lobby for 3 hours
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and felt safe
Stayed 1 night in Mar 2024

10/10 Excellent

Brandina

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious. Dining options located near the property
Stayed 1 night in Feb 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Kathy

Liked: Staff & service, property conditions & facilities, room comfort
Room had obviously not been cleaned very well. Paper on the floor and ball by the chair leg. At 8:30 there was hardly any breakfast left
Stayed 1 night in Dec 2023

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Stayed 3 nights in Dec 2023

10/10 Excellent

Carie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa, Rolla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the space and convenience of having a mini kitchen to prep food.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Summer

Stayed 2 nights in Nov 2023

6/10 Okay

Kamilah

Travelled with family
Disliked: Cleanliness
It was hair everywhere and it was dusty in the room..
Stayed 1 night in Nov 2023

4/10 Poor

Savetra

Stayed 2 nights in Nov 2023

6/10 Okay

Kristen

Stayed 1 night in Nov 2023

10/10 Excellent

David, Plainfield

Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, plenty very wonderful pillows, many outlets and phone charging areas on both sides of the bed too! Breakfast very good. Not huge but tasty and enough. All staff made you feel as if you were welcomed!! A very good experience and my best one with Holiday Inn Express.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Nice hotel, stay here once a year for business
Stayed 1 night in Nov 2023

8/10 Good

Rachelle, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Nov 2023

6/10 Okay

Robbie

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

Beverly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast had a good selection. The hotel was clean and the room was big. Our hotel lost hot water though and after attending a wedding taking a shower was a must but it would’ve been ice cold still cold in the morning too and we had a flight out. Buying tickets through a third party resulted in them saying there’s nothing we can do for you. That made my ratings for them drop. The customer service rep January was frustrated and overwhelmed and definitely not fit to handle a situation like this.
Stayed 3 nights in Nov 2023

10/10 Excellent

Laura

Stayed 1 night in Nov 2023

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Stayed 1 night in Oct 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Cathy

Travelled with family
Liked: Amenities
Very clean, nice staff & safe!
Stayed 3 nights in Oct 2023

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Heather

Business traveller, Travelled with partner
Liked: Staff & service
The shower never got hot, only luke warm at best. There was only 1 roll of toilet paper, no tissues in the tissue box and the toilet paper holder was falling off, dropping the toilet paper on the floor. The breakfast was good but out of orange juice, which is what I wanted. Fairly disappointed

10/10 Excellent

Emieka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
EVERY part of my stay at the Edwardsville H.I.Express was great. The place was as clean as a hospital, staff was great, breakfast FAR exceeded expectations. and the area/building was secure and quiet. Cudos to this unit...they've got it going. Fam wedding was perfect partly because of this H.I. Express.
Stayed 1 night in Oct 2023

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023