All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Waldorf Astoria Edinburgh - The Caledonian on 28 May 2024
Dear Lisa,Thank you very much for your lovely rating of perfect 5 on Expedia and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.Kind regards,
Thank you so much everything was wonderful! we loved our stay! and the pool is amazing too!
Ashley
Stayed 1 night in Mar 2024
Response from Waldorf Astoria Edinburgh - The Caledonian on 21 Mar 2024
Dear Ashley,Thank you very much for your generous rating of perfect 5 and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.Kind regards,
Response from Waldorf Astoria Edinburgh - The Caledonian on 1 Mar 2024
Dear Bridget,Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to rate us an overall rating of perfect 5 Expedia.I am thrilled to see that you had a fantastic stay with us and trust it was memorable too! We greatly appreciate the feedback that you have provided us and our team will be thrilled to hear you felt cared for and valued during your stay with us. I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon. Kind regards,
Customer service was exemplary an the location was perfectly placed to everything.
Phancy
Stayed 4 nights in Feb 2024
Response from Waldorf Astoria Edinburgh - The Caledonian on 25 Feb 2024
Dear Phancy,Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to rate us an overall rating of perfect 5 on Expedia.I am thrilled to see that you had a perfect stay with us and trust it was memorable too! We greatly appreciate the feedback that you have provided us and our team will be thrilled to hear you felt cared for and valued during your stay with us. We do pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon. Kind regards,
Response from Waldorf Astoria Edinburgh - The Caledonian on 20 Feb 2024
Dear David,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.Kind regards,
8/10 Good
Chris
19 Feb 2024
Liked: Cleanliness, staff & service
Nice location
Chris
Stayed 1 night in Feb 2024
Response from Waldorf Astoria Edinburgh - The Caledonian on 20 Feb 2024
Dear Chris,Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to share your feedback.I am thrilled to see that your overall experience with us was enjoyable and hope that it was memorable too! I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon.Kind regards,
Response from Waldorf Astoria Edinburgh - The Caledonian on 20 Feb 2024
Dear Gareth,I am thrilled to see that you had a perfect stay with us and trust it was memorable too! We greatly appreciate the feedback that you have provided us and our team will be thrilled to hear you felt cared for and valued during your stay with us. We do pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon. Kind regards,
The perfect hotel in every way, staff, rooms, breakfast and the Pompodour restaurant was amazing
David
Stayed 1 night in Feb 2024
Response from Waldorf Astoria Edinburgh - The Caledonian on 20 Feb 2024
Dear David,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh. We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.Kind regards,
There was a slightly musty or damp smell in the room which wasn’t very pleasant. We could also hear all the traffic as the windows are all single glazed. Everything else was fab
Jean
Stayed 1 night in Feb 2024
Response from Waldorf Astoria Edinburgh - The Caledonian on 17 Feb 2024
Dear Jean,Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to share your feedback.I am thrilled to see that your overall experience with us was enjoyable and hope that it was memorable too! Although I am sorry to hear about the damp smell in your room. "The Caley" is a A-level Heritage listed building hence conservation regulations and heritage preservation guidelines must be followed to ensure that any modifications, including double glazing, maintain the building's authentic character and comply with conservation standards. We do look for opportunities to make updates where and when possible and will share your feedback with the Hotel Management as we look at opportunities to improve as we move forward.I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon. Kind regards,
Lovely stay at a historic hotel. Very friendly staff. Would highly recommend.
Sorrelle
Stayed 1 night in Feb 2024
Response from Guest Relations Asst. Manager/ Personal Concierge on 17 Feb 2024
Dear Sorrelle,Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to rate us an overall rating of perfect 10.I am thrilled to see that you had a perfect stay with us and trust it was memorable too! We greatly appreciate the feedback that you have provided us and our team will be thrilled to hear you felt cared for and valued during your stay with us. We do pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon. Kind regards,Ria Anne Lucas-Herald
The hotel has a warm and friendly feel. Among the beauty and grandeur we felt valued and special.
Special mention for the very helpful doorman who went out of his way to make us welcome. I didn't catch his name, but he was working on 14th February.
Our room was immaculate and comfortable with plenty of space and well-equipped. Toiletries are lovely but I would have appreciated a vanity pack (I forgot my cotton buds)
Peacock Alley is amazing! We will go back.
Verified traveller
Stayed 1 night in Feb 2024
Response from Waldorf Astoria Edinburgh - The Caledonian on 16 Feb 2024
Thank you very much for your lovely review and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian. The photos are amazing!I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.We do have vanity kit available and I'm sorry if we have missed to offer this to you.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.Kind regards,
10/10 Excellent
Hunter
13 Feb 2024
Hunter
Stayed 2 nights in Feb 2024
Response from Waldorf Astoria Edinburgh - The Caledonian on 21 Mar 2024
Dear Hunter,Thank you very much for your generous rating of perfect 5 and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.Kind regards,
10/10 Excellent
Alison
12 Feb 2024
Alison
Stayed 1 night in Feb 2024
Response from Waldorf Astoria Edinburgh - The Caledonian on 13 Feb 2024
Dear Alison,Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to rate us a perfect 10.I am thrilled to see that your overall experience with us was enjoyable and hope that it was memorable too! I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon. Kind regards,
Beautiful hotel, the best we’ve ever stayed in. Beautifully decorated and so comfortable.
The staff were so helpful and friendly.
We would highly recommend.
Vivien
Stayed 2 nights in Feb 2024
Response from Victoria Genova-Personal Concierge on 9 Feb 2024
Dear Vivien,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Lovely hotel
However I left an item behind.
I had to make two calls and was then told they had found nothing.
Rather disappointing as I know I left item in my room.
Vincent
Stayed 2 nights in Feb 2024
Response from Waldorf Astoria Edinburgh - The Caledonian on 7 Feb 2024
Dear Vincent,Thank you for taking the time to complete our survey following your stay with us, we greatly value and appreciate your feedback.I am saddened to hear that we are unable to locate your lost property. We treat all our guest queries of high importance and I am sorry to hear that you are disappointed.Rest assured that I have passed on your comments to the management team at housekeeping.They should be in contact with you as soon as they can.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.Kind regards,
10/10 Excellent
Simon
5 Feb 2024
Simon
Stayed 3 nights in Feb 2024
Response from Guest Relations Asst. Manager/ Personal Concierge on 7 Feb 2024
Dear Simon,Thank you for choosing to stay at the Waldorf Astoria Edinburgh - The Caledonian and for taking the time to rate us a perfect 10.I am thrilled to see that you had a perfect stay with us and trust it was memorable too! We greatly appreciate any feedback that you can provide us and our team will be thrilled to hear you felt cared for and valued during your stay with us.I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon. Kind regards,
Response from Waldorf Astoria Edinburgh - The Caledonian on 29 Jan 2024
Dear Richard,Thank you very much for rating us a perfect 5 and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.Kind regards,
10/10 Excellent
Roy
Business traveller, Travelled with group
15 Jan 2024
Liked: Amenities
Roy
Response from Waldorf Astoria Edinburgh - The Caledonian on 20 Jan 2024
Dear Roy,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Response from Waldorf Astoria Edinburgh - The Caledonian on 20 Jan 2024
Dear Raymond,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Response from Waldorf Astoria Edinburgh - The Caledonian on 10 Jan 2024
Dear Karen,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
6/10 Okay
Dr Terry
4 Jan 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Dr Terry
Stayed 2 nights in Jan 2024
Response from Waldorf Astoria Edinburgh - The Caledonian on 12 Jan 2024
Thank you for taking the time to complete our survey following your stay with us. We greatly value and appreciate your feedback.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
10/10 Excellent
Nancy
27 Dec 2023
Liked: Amenities
Nancy
Stayed 3 nights in Dec 2023
Response from Waldorf Astoria Edinburgh - The Caledonian on 5 Jan 2024
I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Response from Waldorf Astoria Edinburgh - The Caledonian on 5 Jan 2024
Thank you for taking the time to complete our survey following your stay with us. We greatly value and appreciate your feedback.I am both saddened and concerned to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies.I trust you have had a safe onward journey and I hope I can welcome you back again soon.
10/10 Excellent
Jeanette
16 Dec 2023
Jeanette
Stayed 1 night in Dec 2023
Response from Waldorf Astoria Edinburgh - The Caledonian on 5 Jan 2024
I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Response from Waldorf Astoria Edinburgh - The Caledonian on 5 Jan 2024
Thank you very much for your lovely review and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.
8/10 Good
ANN
1 Dec 2023
ANN
Stayed 1 night in Nov 2023
Response from Waldorf Astoria Edinburgh - The Caledonian on 5 Jan 2024
Thank you for taking the time to complete our survey following your stay with us. We greatly value and appreciate your feedback.I am pleased to see that in general you enjoyed your time with us.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
The staff are so helpful the location is great for restaurants shopping etc taxi right outside for trips very happy
Lisa
Stayed 1 night in Nov 2023
Response from Victoria on 28 Nov 2023
Dear Lisa,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Dear Steve,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Everything was top notch. From the service, to the room and the spa. Truly enjoyed our stay there. After several days of travel and a train ride, it was fantastic to use the hot tub and sauna. Loved the ample rooms and marble bathroom.
Stefanie
Stayed 3 nights in Nov 2023
Response from Victoria on 28 Nov 2023
Dear Stefanie,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
The shower temperature is not perfect, after raining walk at Edinburgh we just want to have a hot bath but we felt very cold.
Verified traveller
Stayed 3 nights in Oct 2023
Response from Victoria on 28 Nov 2023
Dear Guest,Thank you for taking the time to complete our survey following your stay with us, as a Hilton Honors member we greatly value and appreciate your feedback.I am pleased to see that in general you enjoyed your time with us, however I am sorry to hear that you experienced issues with the water temperature. Please rest assured that your comments have been passed onto the hotel management team, as we are not in the habit of disappointing our guests. We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Staff members are so friendly. They went above and beyond to add to a fantastic trip.
Janet
Stayed 5 nights in Oct 2023
Response from Victoria Genova- Personal Concierge on 30 Oct 2023
Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Staff was very friendly and hotel was beautiful. It was our favorite hotel of our trip!
Misty
Stayed 2 nights in Oct 2023
Response from Waldorf Astoria Edinburgh - The Caledonian on 27 Oct 2023
Thank you very much for your lovely review and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.
10/10 Excellent
Clive
10 Oct 2023
Clive
Stayed 1 night in Oct 2023
Response from Waldorf Astoria Edinburgh - The Caledonian on 27 Oct 2023
Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh based on your rating of 10/10.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Response from Waldorf Astoria Edinburgh - The Caledonian on 27 Oct 2023
Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh based on your rating of 10/10.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Dear Salima,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Staying in an historic grand hotel felt really special. All the staff were wonderful. After dining in the Grazing restaurant we enjoyed a coffee and whisky in the Peacock Alley with a live jazz trio.
Anne
Stayed 1 night in Sep 2023
Response from Kristina Grigorova on 22 Sept 2023
Thank you very much for your lovely review and for choosing to with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.
Thank you very much for your lovely review and for choosing to with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.
10/10 Excellent
Mark
9 Sept 2023
Mark
Stayed 1 night in Sep 2023
Response from Kristina Grigorova on 22 Sept 2023
Thank you very much for your lovely review and for choosing to with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to learn that your experience exceeded your expectations, we pride ourselves on being a very friendly, welcoming and dedicated team, it is great to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and I look forward to welcoming you again in the near future.
Dear Olga,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
Exceptional Staff , Exceptional Service , Exceptional Room . Location , superb to the hub of the Fringe and the Military Tattoo and othe events .
Would recommend this Hotel and I will be coming back in the future .
Howard
Stayed 4 nights in Aug 2023
Response from Victoria Genova on 31 Aug 2023
Dear Howard,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
2/10 Terrible
Deborah
Travelled with partner
24 Aug 2023
Disliked: Property conditions & facilities
The Waldorf Astoria is WAY over priced (I am embarrassed
to tell anyone what we paid). The whole hotel was run down, with hallways and rooms quite shabby. Thankfully the bed and location was good. I would recommend looking for a different hotel. Everything seemed close to the sites, so another hotel would be in walking distance. Waldorf not worth the prices they are asking.
Deborah
Stayed 1 night in Aug 2023
Response from Victoria Genova on 26 Aug 2023
Dear Deborah,Thank you for taking the time to complete our survey following your stay with us, as we greatly value and appreciate your feedback.I am both saddened and concerned to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies. I am sorry to hear that you found the hotel run down and over priced. Please rest assured that I have passed your comments onto the hotel management team, as we are not in the habit of disappointing our guests.I trust you have had a safe onward journey and I hope I can welcome you back again soon.
Response from Waldorf Astoria Edinburgh - The Caledonian on 14 Aug 2023
Dear Viviana,Thank you for choosing to stay with us at the Waldorf Astoria Edinburgh - The Caledonian.I am delighted to hear that you enjoyed your time with us and trust you had a memorable experience here in beautiful Edinburgh.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
4/10 Poor
Verified traveller
Travelled with group
6 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room like a dungeon. Dark, cold. Fan will not adjust off, blows cold. Had no air or window to open. Told desk, about but nothing was done. Very disappointed. An expensive room for being underground.
Verified traveller
Stayed 1 night in Aug 2023
Response from Kristina Grigorova on 13 Aug 2023
Dear sir/madam,Thank you for choosing Waldorf Astoria Edinburgh - The Caledonian for you visit.We really appreciate your honest feedback and value all information you provided. This will help us improve our service in the future and hopefully we will be able to meet your expectations next time.I would like to assure you that the circumstances you experienced are highly unusual and far from our standards as a Waldorf Astoria Hotel.I do appreciate that errors like these, although sometimes unavoidable, are unacceptable at a premium establishment such as ours, and that they can greatly affect the experience, especially when on holiday. Please be rest assured that the issues you have highlighted will be passed on to the relevant departments to be addressed accordingly and promptly. I trust that despite these minor inconveniences, you enjoyed your time in Edinburgh and that you had a safe and pleasant onward journey. I hope that we will be able to welcome you back in the future to Waldorf Astoria Edinburgh – The Caledonian.
Tired and old hotel in need of refurbishment. Level of quality about the same as a cheap $95 holiday inn. Room service was via an app interface and they still called with questions about my simple order. Gym was large and well-equipped. Strongly advise to stay somewhere else in Edinburgh. Oh how the Waldorf brand has fallen…
Michael
Stayed 1 night in Jul 2023
Response from Kristina Grigorova on 13 Aug 2023
Dear Michael,Thank you for choosing Waldorf Astoria Edinburgh - The Caledonian for you visit.We really appreciate your honest feedback and value all information you provided. The comfort of our guests is of paramount importance, a commitment that is reflected in the quality and finish of our bedrooms and suites. I appreciate your feedback that our rooms are not modern; however we enjoy the wonderful pedigree of being a 119 year old iconic hotel and as such our room designs are more classic in nature and in keeping with our heritage listed building. We do look for opportunities to make updates where and when possible and will share your feedback with the team here as we look at ways to improve as we move forward.I trust you have made a safe and pleasant journey home and hope we can welcome you back again soon.
Dear William,Thank you very much for your lovely review and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian.I am delighted to see that we all looked after you so well.I hope that you had a safe and pleasant return journey home and we look forward to welcoming you again in the near future.
Property needs an update, not quite up to parr with other Waldorf Astorias. Cocktails were great, staff friendly, comfy rooms.
Andrea
Response from Victoria Genova on 14 Jun 2023
Dear Andres,Warm greetings from the Waldorf Astoria Edinburgh - The Caledonian!Thank you for taking the time to complete our survey following your stay with us, as we greatly value and appreciate your feedback.Thank you again choosing to stay with us. However, I am saddened to hear that we failed to meet your expectations on this occasion. I would like to assure you that the circumstances you experienced are highly unusual and far from our standards as a Waldorf Astoria Hotel. Please rest assured that the issues you have highlighted will be passed on to the relevant departments to be addressed accordingly and promptly.We trust you had a safe onward journey and look forward to welcoming you back to the hotel soon.
6/10 Okay
Meg, Dallas
Travelled with family
4 Jun 2023
Liked: Cleanliness, staff & service
It was represented that we would receive the benefits of being Hilton honors diamond members, but we received none which we were informed of the afternoon of our first day. We paid the exact same rate. Very disappointing.
Meg
Stayed 3 nights in May 2023
Response from Ria Anne Lucas-Herald - Guest Service Agent on 20 Jun 2023
Dear Meg,Thank you for taking the time to complete our survey following your stay with us. As a loyal Hilton Honors Diamond member we greatly value and appreciate your feedback.I am both saddened and concerned to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies.Unfortunately the benefits is only applicable if you booked direct with us or though our Hilton Honors app or the website.I trust you have had a safe onward journey. And I hope this hasn't deterred you from returning in the future, as we'd love to welcome to back and give you the true, luxury service you should've received.Kind Regards,
Thank you for taking the time to leave us such a fabulous review and for choosing to stay with us at Waldorf Astoria Edinburgh - The Caledonian. I am overjoyed to hear what a wonderful time you had and that you felt so well looked after by the staff. I do hope that it is not long before we can welcome you back again.
10/10 Excellent
Jose m
2 Jun 2023
Jose m
Stayed 3 nights in May 2023
6/10 Okay
JOHN
Travelled with partner
1 Jun 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are excellent.
Hotel location is great.
The rooms are very small.
The air conditioning was very loud.
The shower leaked onto the bathroom floor.
JOHN
Stayed 1 night in May 2023
Response from Ria Anne Lucas-Herald - Guest Service Agent on 1 Jun 2023
Dear John,Thank you for taking the time to write us a review following your stay with us, we greatly value and appreciate your feedback.I am both saddened and concerned to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies.Due to the unique history of our building some rooms might be smaller than the others even if they are of the same type.Rest assured that our Engineering team has been made aware about the issue of the air conditioning in your room. I do hope that the shower leak has been reported when you stayed with us and the appropriate compensation has been given to you due to the inconveniences you have faced.I trust you have had a safe onward journey and I hope I can welcome you back again soon.Kind regards,