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Reviews of No.32 Hotel

3 out of 5
No.32 Hotel
32 Coates Gardens, Edinburgh, Scotland

Reviews

8.0

Very good

Rating 10 - Excellent. 277 out of 803 reviews" "
Rating 8 - Good. 323 out of 803 reviews" "
Rating 6 - Okay. 134 out of 803 reviews" "
Rating 4 - Poor. 42 out of 803 reviews" "
Rating 2 - Terrible. 27 out of 803 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Evelyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to haymarket station. It’s conveniently located. The keyholes are “cute” and antique, we placed a post it on the inside so no one could see from the hallway. This was literally a peep hole. Our room was actively being renovated. We left and came back and it smelled of heavy paint, glue, nails were left all over the floor. A used towel was left on the toilet…. We had to go to the front desk and ask them to please sweep the floor since it was covered in plaster from the holes they drilled to install a shelf. We understand that things happen but that room was not ready for occupancy.
Stayed 4 nights in Apr 2024

4/10 Poor

Eric

Liked: Staff & service
Disliked: Room comfort
Storage space sold as a double room.
Lovely hotel initially but the double room was a closet room with a double bed squeezed in. I could not fit in the shower and the sink was the size of a shoe. Room 8 should not be sold as a room as it currently stands as it is a storage space at best. Also could not sleep as the pipes were terribly noisy everytime someone used their toilet in the hotel. Very disappointed.
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were very friendly. Room was very comfortable and spacious . Breakfast was excellent . Overall we enjoyed our stay and would definitely book again .
Stayed 1 night in Jul 2023

6/10 Okay

Rupa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and clean property.
Stayed 1 night in Mar 2023

10/10 Excellent

Elizabeth, Morristown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding and wonderfully presented hotel
Great hotel, fantastic, friendly service, 5/5 across the board. A must stay!
Stayed 1 night in Nov 2022

2/10 Terrible

Dato Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice
Reach there and left as there is no parking area for the car. Have to park 5-10min drive away n walk back about 20-30min walks. They sin even want to offer parking service. Hotel looks very old n worn. Its more like a 2 story house.
Stayed 1 night in Oct 2022

10/10 Excellent

Richard

Stayed 1 night in Sep 2022

8/10 Good

Molly

Stayed 1 night in Sep 2022

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Hotel No 32 was relatively last minute Fringe accommodation for us and delivered a very large, spotlessly clean and well maintained room at a very reasonable rate. Staff were incredibly accomodating, including letting us keep luggage in our room 6 hours before check in and, as it was being cleaned, offering to let us change in another. The property has been well looked after and I think the bathroom might have been very recently renovated. The only slight fault was that the mattress on the (large!) bed seemed quite old, with a noticeable dip in the middle and lack of support/firmness. That meant sleep quality wasn’t fantastic. But the hotel was great in every other way.
Stayed 2 nights in Aug 2022

10/10 Excellent

Margaret

Stayed 1 night in Jun 2022

10/10 Excellent

Volha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service! Recommend everyone to stay
Stayed 1 night in May 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host was very friendly and helpful with showing me how to get around Edinburgh. Breakfast was tasty and the hotel stay was all around excellent. No. 32 hotel has a lot of character and beats staying in a sterile, corporate hotel. I highly recommend it!
Stayed 1 night in Nov 2021

8/10 Good

Adele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff but breakfast couod start before 8am.
Stayed 3 nights in Nov 2021

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, individual hotel
Lovely little individual hotel. Room was comfortable with plenty of storage. Modern bathroom. Great, friendly service. We had no issues. Would definitely return.
Stayed 1 night in Aug 2021

8/10 Good

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service
I had a very pleasant stay at this hotel, the room was a little smaller than I would have liked but it was very comfortable. breakfast was very good and the staff were very friendly and efficient.
Stayed 3 nights in Jul 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A refreshing touch
A lovely fresh and clean hotel, superbly situated just off the hustle and bustle of the main streets. Munish and the team were very friendly and provided superb personal touches. Highly recommended.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Lovely comfortable hotel, with excellent service. Will definitely stay here again.
Stayed 2 nights in Jun 2021

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, friendly hotel in brilliant location
We have stayed in a few hotels in the Edinburgh Haymarket area but the No. 32 Hotel is by far and away the best of the bunch. After a 2-3min walk from the airport bus stop, we were greeted at reception by Manesh who was extremely welcoming, happy to see us and really knowledgeable about the area and offered plenty of advice on how to get around. We dropped our bags in our top floor, quiet room and headed in to town to explore. When we got back to the room, we used the shower, which was excellent with great locally-produced shampoo and shower gels. The hotel is just a short walk from a number of great bars and restaurants and has it's own lovely bar just off of reception. Our room was restful for sleep and relaxation, and in the morning we went down to the breakfast room for a very generous serving of croissants, brioche, fresh fruit, porridge, and a lovely cooked breakfast, with fruit juices, tea and coffee. The staff were very friendly and attentive and couldn't do enough for us. It is a lovely boutique hotel just a short walk from Edinburgh's centre - we will 100% be staying here again when in Edinburgh. 10/10!
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel
Lovely converted town house, the team were very helpful with everything during our stay. The breakfast wasn't up to much but there are good places nearby. The hotel bar was nice too!
Stayed 2 nights in Feb 2020

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Quick check in. Friendly staff. Nice hotel. Nice continental breakfast included. Short taxi ride from the centre.
Stayed 1 night in Feb 2020

2/10 Terrible

Fiona

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great, there was a bit of confusion when we arrived about what room we should have, but they made sure to accommodate us as best they could as we had a baby with us.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
This place is just lovely very romantic setting The staff go above and beyond fir you nothing is too much bother we stayed in room 2 we upgraded it was beautiful deffo stay again food and drink was amazing and price is goid
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A handy , reasonably priced place not far from trains trams and buses
Stayed 2 nights in Feb 2020

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Recommend !
Quirky in a good way. The staff were super friendly and very helpful. Lots of advice on how to navigate the city using public transport. The bar it a cosy place to have a couple of drinks at anytime of day.Rooms are clean warm and comfortable.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Tastefully decorated keeping the Victorian elegance and giving it a modern twist.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and lovely inside. Staff excellent and very welcoming
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely welcome .
Stayed 3 nights in Dec 2019

10/10 Excellent

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Tihan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ill manner host
The hotel is self is good,cosy and stylish, close to haymarket station, so easy to travel. This was what it was originally attracted me to book it. Have contacted the Hotel to leave my bag before check in time, and they have kindly agreed. But when I arrived, the owner simply wanted to put me in standard room whereas I have paid for a deluxe double room. He justified in a way that it was because I arrived earlier so my reserved room was not ready, which was completely a lie. When I talked to another cleaning staff, she is able to find me a room that I requested immediately, as there was no one occupied in it. The next morning when I went down to have my breakfast, there was a small incident that I mistakenly put the wrong size bread in an atypical toasting machine. When I pointed it out the bread got stuck and politely asked for help, the owner first refused and aggressively states that he is not a mechanic and it’s not his job. When I said to him, it’s dangerous because it might caught fire, he reluctantly opened the machine to examine it. And later on began to insult me, saying that ” you obviously didn’t know how to use your brain... this is not rocket science...”. I don’t mind apologising over my mistake, but when I reminded him that he should at least speak to me in a normal tone and polite manner, he got even angrier. from my experience, this nice hotel is run by a very impolite man, and he doesn’t know how to speak appropriately and treat his customer with respect.
Stayed 1 night in Dec 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful and attentive staff. Lovely hotel, cosy and warm. Enjoyed breakfast. Great location.
Stayed 1 night in Dec 2019

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
Lovely hotel and staff, great location in Edinburgh with easy access to trams and trains. Very clean and beautiful downstairs bar!
Stayed 2 nights in Dec 2019

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feedback
Extremely friendly and welcoming staff. Comfortable accommodation. Clean and cozy. Very central. Will definitely stay again.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, location & friendly staff!
Stayed 2 nights in Nov 2019

8/10 Good

Fabrizio

Stayed 4 nights in Nov 2019

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but poor breakfast.
The hotel is in a great location, less than five minutes walk from Haymarket station. Our room was small but comfortable and the bathroom was really small but the shower was decent. Breakfast was average at best, stale brioche and mediocre tea and coffee. Checking out was weird as all we were asked was our surname and there was no enquiry about our stay. However, we slept well as although very central, the hotel was quiet and it was a great location in particular to visit the superb museum of modern art.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean and spacious rooms. Very nice staff.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a wonderful stay at No. 32! Everyone on the staff was extremely polite and accommodating. Everything was clean and beautifully decorated. Wifi and breakfast provided. Fast and easy check in/check out. They even held on to our bags for us after check out while we explored Edinburgh more before leaving for the airport! Would absolutely stay here again.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is rude, threatening, and should not be allowed to work in the hospitality industry. Do not bring your family here, this is wonderful city filled with plenty of other nice places to stay for reasonable prices. Any responses you see from “management” are written in bad, dishonest conscious by a bitter man who refuses to admit that he needs to make changes to bring his awful hotel up to standard. I came to this hotel with my daughter and granddaughter. We arrived completely exhausted and were not even welcomed by the owner with so much as a hello. He only asked for our last name and the amount of people in our party. We said three and he immediately shook his head and said “no” one room can only be for 2 adults. However when we booked this room through Expedia there was no clear definition on this specific hotel’s policy that 17 was not considered to be a minor at this establishment. Expedia asked simply for us to say how many guests and the age of any “child” guests. We listed 2 adults and a child, even selecting the age of that child to be 17. Eventually I managed to persuade and almost beg the angry owner for our room key (mind you this had been paid for months in advance through Expedia, so he had plenty of time to alert us of his age policy). He led us to a room that was in terrible condition and smelled of urine. His definition of clean is not to an acceptable standard. We transferred to the Holiday Inn, who treated us with kindness, don’t waste your time here.
Stayed 3 nights in Oct 2019