Front of property – evening/night
Check availability

Reviews of Leonardo Royal Edinburgh Haymarket

4 out of 5
Leonardo Royal Edinburgh Haymarket
1 Morrison Link, Midlothian, Edinburgh, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 660 out of 1593 reviews" "
Rating 8 - Good. 534 out of 1593 reviews" "
Rating 6 - Okay. 259 out of 1593 reviews" "
Rating 4 - Poor. 96 out of 1593 reviews" "
Rating 2 - Terrible. 44 out of 1593 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Travelled with partner
Liked: Staff & service
Corridor to rooms needed a refurbishment. Bathroom let the room down. No Plug in sink, no hand wash next to sink. Two shampoos in shower, no body wash. Bed covers not sufficient. Too short. When you turned over the covers came off your body.
Stayed 7 nights in May 2024

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, amenities
The staff were very friendly and helpful. The beds were clean and the room well maintained during our stay. So overall, the staff are excellent. The restaurant food was excellent too. The state of the hotel however was disappointing. Online, it looks like a rather new and chic hotel with an old world charm. However, the hallway carpets were dirty and stained beyond what I have ever seen at other hotels of this calibre. The bathtub and surrounding walls looked like they haven’t had a good hard scrub in a long time. While we were very happy with our stay, the hotel definitely needs some serious attention on these very visible areas.
Stayed 3 nights in May 2024

10/10 Excellent

fernando

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Daniel-Receptionist on 24 May 2024
Thank you for your positive review. We are glad that you enjoyed your stay with us and hope to welcome you back to the hotel in the future. Kind Regards

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor value for money, bedroom carpet was stained by what looked like bleach, bathroom smelt of mould and the water pressure in the shower was very poor.......also incredibly noisy with a building site directly across the road and very noisy bars in the vicinity very difficult to sleep a very disappointing stay
Stayed 2 nights in May 2024
Response from Daniel-Receptionist on 24 May 2024
We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

Nicholas, College Station

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in May 2024
Response from Daniel-Receptionist on 24 May 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

Rajeev

Stayed 2 nights in May 2024
Response from Daniel-Receptionist on 24 May 2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 Good

TERESA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just needs an update. For as much as it costs it could really use a renovation. Dirty hall carpets are not what you want to see when walking to your room the first time. Staff was excellent! Location is ok as long as you like to walk (we do).
Response from Daniel-Receptionist on 24 May 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Haymarket and fantastic staff and service!
Stayed 1 night in May 2024
Response from Daniel-Receptionist on 24 May 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

6/10 Okay

garnet

Travelled with group
Disliked: Amenities
large hotel with not enough staff to have rooms ready at check in amenities lacking
Stayed 2 nights in May 2024
Response from Daniel- Receptionist on 17 May 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Claire at the reception desk was personable, professional and a great ambassador for this hotel. Bravo! The room was a good size, everything was steps away, the restaurant was lovely.
Stayed 2 nights in May 2024
Response from Daniel-Receptionist on 17 May 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

6/10 Okay

RACHANA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a clean property, rooms were dirty. Overall very dull property
Stayed 5 nights in May 2024
Response from Daniel- Receptionist on 17 May 2024
We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Great thank you.
Stayed 1 night in May 2024
Response from Daniel- Receptionist on 17 May 2024
Thank you for your positive review. We are glad that you enjoyed your stay with us and hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

Robert

Travelled with family
Fantastic staff all around and great location near Haymarket!!!
Stayed 3 nights in May 2024
Response from Daniel- Receptionist on 17 May 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotel's location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 Good

KAREN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, convenient downtown location to sites and dining. Good breakfast. Only bad, the tub/shower had really tall sides and no safety bar to hold onto getting in and out.
Stayed 2 nights in Apr 2024
Response from Daniel- Receptionist on 17 May 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 Excellent

Robert

Travelled with family
Great staff and great location!
Stayed 1 night in May 2024
Response from Daniel- Receptionist on 17 May 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotel's location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

2/10 Terrible

Lynne

Stayed 1 night in May 2024
Response from Daniel-Receptionist on 25 May 2024
We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We hope to welcome you back to the hotel in the future. Kind Regards,

6/10 Okay

Hector

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was okay.
Stayed 5 nights in Apr 2024
Response from Daniel- Receptionist on 17 May 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

8/10 Good

Nancy, chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and rooms were spacious and comfortable. Beds were very comfortable although pillows were not (in my opinion, I realize this is subjective). Water pressure was good and hot in the shower but it was not easy getting in and out of the tub the way it was positioned in the room. The main negative for us was that it wasn't really in close walking distance to restaurants and entertainment. When we got back from touring each day and were too exhausted to go very far, we ended up eating 3 nights in the hotel because it was the line of least resistance. The restaurant was nice and reasonably priced, however. Overall a great find and the most reasonably priced for that immediate area.
Stayed 4 nights in Apr 2024
Response from Daniel- Receptionist on 3 May 2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 Good

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait around 10mins for someone to come to reception to check in even although we had checked in online we still needed to collect the key. Room was lovely and clean but a bit dated. The shower only trickled. All In a lovely stay and did the job for a night. Beds were nice and comfy
Stayed 1 night in Apr 2024
Response from Daniel- Receptionist on 3 May 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

8/10 Good

Pranshu

Liked: Cleanliness, staff & service, property conditions & facilities
Property location is not appropriate.
Stayed 2 nights in Apr 2024
Response from Daniel- Receptionist on 26 Apr 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024
Response from Daniel- Receptionist on 26 Apr 2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

chellappah

Stayed 2 nights in Apr 2024
Response from Daniel-Receptionist on 17 May 2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

Lawrence

Stayed 2 nights in Apr 2024
Response from Daniel-Receptionist on 17 May 2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

Terence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We found the hotel to be conveniently situated for walking to the city.
Stayed 3 nights in Apr 2024
Response from Daniel- Receptionist on 26 Apr 2024
Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay
Stayed 1 night in Apr 2024
Response from Daniel- Receptionist on 19 Apr 2024
We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice property within walking distance of some great attractions. Very friendly and helpful staff, both at the front desk and restaurant. Great dinner and breakfast!
Stayed 1 night in Apr 2024
Response from Daniel- Receptionist on 20 Apr 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

Stephen

Travelled with family
Liked: Staff & service
Staff helpful,rooms a little tired
Stayed 1 night in Apr 2024
Response from Daniel- Receptionist on 19 Apr 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Daniel- Receptionist on 19 Apr 2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

Raven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute gem to stay at :)
Stayed 4 nights in Apr 2024
Response from Daniel- Receptionist on 19 Apr 2024
Dear guest, we are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

8/10 Good

Greg

Stayed 1 night in Apr 2024
Response from Daniel- Receptionist on 20 Apr 2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff
Stayed 3 nights in Apr 2024
Response from Daniel- Receptionist on 13 Apr 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Daniel- Receptionist on 14 Apr 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a little far from the center of things
Stayed 4 nights in Mar 2024
Response from Daniel- Receptionist on 12 Apr 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

10/10 Excellent

Tracey

Travelled with family
Great clean hotel. Friendly staff. Close enough to the centre.
Stayed 2 nights in Apr 2024
Response from Daniel- Receptionist on 11 Apr 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 1 night in Apr 2024
Response from Daniel- Receptionist on 9 Apr 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

6/10 Okay

William

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Daniel- Receptionist on 10 Apr 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 Excellent

Emilia

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Daniel- Receptionist on 10 Apr 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional service. Comfortable, spacious room. Handy location. Bathroom and corridors a little tired.
Stayed 1 night in Apr 2024
Response from Daniel- Receptionist on 9 Apr 2024
Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

8/10 Good

Sarah, Pudsey

Stayed 2 nights in Apr 2024
Response from Daniel- Receptionist on 9 Apr 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

10/10 Excellent

Aleksey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with a wonderful breakfast in a great location
Stayed 3 nights in Mar 2024
Response from Daniel- Receptionist on 9 Apr 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the Breakfast and the hotel's location. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent.
Stayed 2 nights in Mar 2024
Response from Daniel- Receptionist on 9 Apr 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

6/10 Okay

Abigail

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Daniel- Receptionist on 2 Apr 2024
Thank you for taking the time to write us a review, We do hope to welcome you back to the hotel in the near future. Kind Regards,

8/10 Good

AVADHUT AMARESHWAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and recommended for a stay in Edinburgh!
Stayed 4 nights in Mar 2024
Response from Daniel- Receptionist on 1 Apr 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

6/10 Okay

Cheryl

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not worth the money stay elsewhere. The room & bathroom door looked like it had been kicked in, the wood was split & looked like it had been filled in. Gaps where lock goes into frame & paintwork different colour, bathroom door paint work not re-done . Scratched paintwork on walls. Stains on the carpet. Awful leather pullout bed which didn’t match the room. Only one side of the bed had a shelf that acted as a bedside unit. Fridge in the room didn’t look like it had been cleaned for ages & no water provided. Spy hole fitting on the door was hanging off on both sides & we had to try tighten it up. Bathroom was mismatched. Panelling on two sides & what look like new cheap white tiles on one side. Grout from the tiles on the adjoining panel hadn’t been washed off. There were scum marks all over the panels as if it hadn’t been cleaned down properly. A clear hole in the bath which had been filled with filler & filler had been spread right along top of bath - tap end. The bottom of the bath had a painted square of something that felt gritty. The filler and the painted patch were both a completely different colour white to the bath itself. People are paying over £200 a room, buy a new bath for God sake with anti-slip built-in. Multiple stains on the ceiling downstairs in the bar which just look unsightly. If I’m staying in a four-star hotel & paying £23 for breakfast, I expect table service with fresh made to order food, not a buffet breakfast. Carpet near bathroom, tripping hazard.
Stayed 1 night in Mar 2024
Response from Daniel- Receptionist on 1 Apr 2024
Dear guest,We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We do hope to welcome you back to the hotel in the near future. Kind Regards,

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, liked the decor in the room and bathroom, clean and comfy, lovely.
Stayed 1 night in Mar 2024
Response from Daniel- Receptionist on 30 Mar 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Short walk to city centre. Hotel quickly put right a couple of minor problems. All staff were extremely friendly. Highly recommended
Stayed 3 nights in Mar 2024
Response from Daniel- Receptionist on 29 Mar 2024
Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel. Very nice and comfortable rooms, delicious dinner/bar at night, friendly staff, plenty of restaurants and cafes in the area. The Edinburgh Castle is a 20 minute walk.
Stayed 3 nights in Mar 2024
Response from Daniel- Receptionist on 29 Mar 2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

10/10 Excellent

Alexandra

Travelled with partner
We had a lovely stay.
Stayed 1 night in Mar 2024
Response from Daniel- Receptionist on 23 Mar 2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

6/10 Okay

Sarah, Austin

Travelled with group
Liked: Cleanliness, staff & service
Carpet in hallways needs to be replaced. There was no phone in our room and maintenance was unable to get the wiring fixed so they could put a phone in the room. Thought location would be closer to the castle and Royal Mile, but it is far.
Stayed 1 night in Mar 2024
Response from Daniel- Receptionist on 23 Mar 2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fit our requirements only disappointment was the breakfast, out on heating plates but bacon, sausage were cold and fried eggs were hard
Stayed 1 night in Feb 2024
Response from Daniel- Receptionist on 22 Mar 2024
Dear guest,Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards