Double Room | Iron/ironing board, free WiFi
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Reviews of City Guest House

3 out of 5
City Guest House
15 Mayfield Gardens, Newington, Edinburgh, Scotland

Reviews

6.4
Rating 10 - Excellent. 30 out of 166 reviews" "
Rating 8 - Good. 52 out of 166 reviews" "
Rating 6 - Okay. 32 out of 166 reviews" "
Rating 4 - Poor. 33 out of 166 reviews" "
Rating 2 - Terrible. 19 out of 166 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please please please do not waste your money staying here! It is absolutely revolting. No amenities whatsoever. Half a diluted bottle of soap at the sink but no shower gel etc. Mould everywhere. Dust everywhere. I was over charged as the woman on reception said I needed to pay for the booking and after spending 8 hours in the car I paid it. Only realising when we got to the room that I had already pre paid through Expedia. Took 3 days to get them to refund me after threatening legal action the money appeared in my account immediately. Funny that! To top it all off we left with bed bug bites! Please whatever you do, don’t spend your money with this hotel. Currently still working through Resolver to try and get my money back for this shocking stay!
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This property is like a student doss house - no service and you have to work out how to access your room. The good think was the bus service into Edinburgh and the WiFi.
Stayed 2 nights in Oct 2019

2/10 Terrible

BARbara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T GOTHERE
One word sums the place up AWFUL. Inhospitable, dingy, the room was far from clean and the wallpaper was peeling in places. The bathroom was tiny and dirty and there was mould growing in the corners of the shower. I wouldn't touch the place a gain with a barge pole and would recommend that others keep away
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
if you are anything but looking for the basics
The place appears ok. No toiletries whatsoever. Very dusty. Carpet on stairs out of rails and could cause an accident. Terrible handwritten notes everywhere. If this hadn’t been paid with 1 reward night I would complain more
Stayed 2 nights in Sep 2019

2/10 Terrible

Traveler, New York

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEDBUGS!!!! Incompetent management. You had to go outside and ring them if you wanted to talk. Answer was: Give me 20 minutes. Window broken and they would not fix. It rained and got my stuff wet. NO furniture other than bed with lousy mattress. I felt every spring in it. A nightmare. THEY SHOULD BE SHUT DOWN.
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was in a nuce area. The room had dirty walls leaky toilet no plug in sink the tv arieal was faughty no milk yhe garden/smoking area grass was long with broken slabes broken beds rubbish in the corners gapping holes in doorway with large pipes sticking out
Stayed 5 nights in Sep 2019

2/10 Terrible

Penny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Very tired, pictures don’t match up to reality. Spent 2 nights, room not serviced, had to ask for towels and bath mat. Not good.
Stayed 2 nights in Jul 2019

4/10 Poor

Maria

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet seat loose. Only one fixing. No bedside light, even after asking. Waste bin almost overflowing. When asked to empty NOT DONE!! On second day no provision of tea bags or coffee. Cups NOT CLEANED!!! Shower Cabinet NOT CLEAN!!!! General appearance of property run down with a lot of painting required. Our room not remotely like illustrated.Curtain rails required fixing. Only one pillow had pillowcase. The other spare pillows HAD NONE!! Would NOT RECOMMEND THIS PLACE TO ANYONE. No provision for disabled. No handrail at front doorstep. POSITIVES: Lady( Owner? ) did carry our two bags up two flights of stairs which as a disabled person was appreciated. The bedding was clean and ironed. Will report these facts to the tourist board. Why was Expedia involved
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Propert was a bit run down. Wall papers pealing from the wall. Windows not closing properly. No tea facilities on the toon. Fell more like a rundown hostel to be honest.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Denise

Business traveller
Liked: Cleanliness, staff & service
Comfy Business Stay
Business stay. Was in basement room which was great for coolness. Wifi was great. Parking ok. Staff friendly and helpful but my only comment is the online photos are nothing like the rooms and need to be updated. Carpets and furnishings outdated but clean.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Derek is very helpful . The location is good and the property is neat and clean.
Stayed 7 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Smell of damp from bathroom when we returned in the evening, shower curtain wasn't clean, building rubble directly outside window. All things that could be easily improved.... Staff were very friendly
Stayed 2 nights in Jun 2019

4/10 Poor

Cintia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super dirty, the rubbish can in the bathroom was full. Hairs in the sheets. Mirrored walls in the bathroom dirty. Toilet dirty. Bad bad bad. This is okay just for the location.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

2/10 Terrible

Murali Mohana Rao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Brian

Disliked: Cleanliness, property conditions & facilities
I stayed in the room at the top of the house, the stairs were difficult to negotiate and the WiFi did not reach that high.the bed was comfortable,and the room was warm. The overall feeling was that the whole place needed a good makeover. I would not stay there again.
Stayed 2 nights in Feb 2019

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and not secure! Avoid at all costs!
Dirty, grubby room. Dried blood on the wardrobe (I'm an Operating Theatre nurse and know what dried blood looks like!). I was allocated a basement room. Window had to be opened as was really hot, discovered the full rubbish bags where stashed right outside. Flies and feral smell. Also, room was accessible from outside by window as no secure system preventing randoms from entering. Holes in bed and carpet. Bare lightbulbs hanging down from the ceiling. Looked like a cliche crime scene! Voiced by concerns to the 'manager'/key allocator. Was advised I could have a higher up and more secure room for an extra £100! I politely declined that laughable option and checked out as the hotel was so dirty, I thought I might acquire something with a very impressive jumping capacity! Was informed I'd get none of my pre paid 3 night stay payment returned. Note 'no refund policy'! I gladly paid for another 3 nights in a fantastic appartment right in the city centre. Please avoid this location. Not secure. I felt compromised as a solo female traveler.
Stayed 3 nights in Jun 2018

6/10 Okay

Louise, liverpool

Liked: Staff & service
Lovely helpful staff but in need of some updating
The staff went over and above to help where necessary. The room was in need of some updating but similarly they do have a everything you need. The beds were a little old and ‘springy’ but we still had a good nights sleep. There were no noises around the guest house which is something we always struggle with so great from that perspective.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in Aug 2018

4/10 Poor

fiorella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too much money for a deception
Really unconfortortable beds and no cleaning in 3 days. Too expensive furthermore
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Michelle, Tasmania

Liked: Staff & service, property conditions & facilities, room comfort
Free parking and Wifi, close to centre
Excellent location for those with a car. We stayed here for two nights and parking is first in first served though there is room for about 4 to 5 cars if you are happy to double park. Catch any bus from directly across the road and you will be at the North Bridge in less than 10minutes, just be aware that the bus does not give change! Check in the lobby area of the City Guest House which tells you the specific bus numbers for coming back. The room itself was spacious, we were on the lower level which was great for keeping cool in the hot weather. We did not spend much time in the room, just to shower and sleep...though I must say there were no blockout curtains, and with sunset at around 9.30pm and sunrise at 4am we found it hard to sleep properly with the bright room. We found an excellent restaurant about a 5 minute walk away serving Turkish BBQ, highly recommend. I would stay here again but needs blockout curtains for the summer months!
Stayed 2 nights in Jun 2018

10/10 Excellent

Glenn, Sudbury, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming comfortable convenient
Very comfortable Lovely old building Clean modern bath with shower. Convenient to bus, and city
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Nothing special
Too far from the downtown. But cheap. Evering around closses early. Has parking though. Feels like a communal home.
Stayed 1 night in Jun 2018

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty disgusting place
This guest house was disgusting dirty unclean in poor condition and should not be on your website. They have falsified the information to you
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
Advertising misleading, stated there was parking and there were only 3 spots for whole place so we parked in the street which was permit parking in middle of day making going out and leaving car difficult. Parked a long distance away and had to take luggage. Not clean compared to all other places we have stayed. Customer service non existent. Only found breakfast in a the cupboard by chance. Wifi kept dropping out.
Stayed 2 nights in May 2018

4/10 Poor

Manoj, Melbourne, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was the best thing about this hotel
Location and the internet connection were the best things about this hotel. Negatives experience during our stay (Room no. 1) were: - we were welcomed by a giant spider in the bathroom - no hot water in the bathroom sink (although the shower had hot water connection) - lights in the bedroom weren’t working properly - the bed had a very old mattress which was uneven and very uncomfortable. - the tea kettle was one that hadnt been used for ages and seemed unsafe - Noise levels from reception and the neighbouring rooms were very high. You could hear every reception interaction in the room. Disappointing experience, definitely not recommended!
Stayed 2 nights in Oct 2017

8/10 Good

Ross

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Richard

Liked: Cleanliness, staff & service
Weary Travelers Find a Warm Welcome
Much to our delight, we were able to make reservations just hours before our early morning arrival from our long overseas flight. The owner and staff (Chris and Sara) were most accommodating, even though we arrived hours before regular check-in. We were most grateful for their welcome and found our rooms spotless and comfortable.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bed was really comfortable. Staff were friendly and super helpful with directions!
Stayed 3 nights in Aug 2017

6/10 Okay

Steven MacLean

Disliked: Cleanliness, property conditions & facilities, room comfort
This guest house should be 2 star as it requires some upgrading. On Arrival the greeting was helpful and good but the building lets it down
Stayed 1 night in Aug 2017

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Worse Bed Ever
Like a hostel. Bed was probably the worst I have ever slept on, could feel the springs in the mattress & had to sleep head to toe with my partner to make it semi comfortable as you sunk into the middle of the bed
Stayed 2 nights in Jul 2017

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
The room was basic but clean and comfortable . The hotel was not to far from the Royal Mile.it stated in the advert for the place that they provided toiletries this was not the case and they told me it as never been a policy to do so.
Stayed 2 nights in Jun 2017

6/10 Okay

Kathy, St. Louis, MO

Liked: Cleanliness, property conditions & facilities
The hotel only cleans your room if you ask them to, but when we asked for clean towels they cleaned everything but left our dirty towels. We then asked the owner for clean towels but she said that wasn't her job. For another night's stay, I had paid for a room for four people but they gave that room to someone else, so we had no choice but to stay in a room for three people with an extra cot. It was a tight fit. They did not offer to reimburse us for the smaller room.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were so so friendly from the moment we arrived until the moment we left! They made us feel so welcome and were very helpful in finding us an alternative location to park (all the free parking spots were full). Overall it was a really nice place to stay, the room was clean, the beds were comfy, the wifi was fast. I would definitely stay again if I return to Edinburgh!
Stayed 1 night in Jun 2017

10/10 Excellent

Sheau Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at the City Guest House
Over all it was top class the staff were very nice to all of us and were always will to help bus right across the road into the city. We will be staying their again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely room and very helpful staff. Would definitely recommend

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Friendly, convenient, value for money
We stayed here at short notice for one night because everything else was booked. Very friendly and pleasant lady on reception. The hotel is in need of re-decorating but was comfortable and quiet. Good shower. When we left the next day we met the owner who kindly offered us a lift to the train station even though we were prepared to get the bus. He explained he and his family had just bought the hotel and they were planning to redecorate soon. Based on the helpful and kind nature of this couple and the cleanliness of the room I would have given this hotel five stars but I had to be honest about the current state of the decor.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location to catch the bus. Host was pleasant and helpful.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice little spot close to city centre
Nice little family run spot close to city centre. City bus stop right across the street. Held our bags for us the day of check out.

2/10 Terrible

annette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower box came off the wall whilst in the shower. Shower switch was wrong way round. Overall terrible place.

4/10 Poor

Rahmeh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities