1. Dissatisfied with rate discrepancy between Wolf Creek & Hotels.com. Difference was abt $85, & lconfirmation from hotel was ,"Total Cost". I have electronic receipts & MGT would not honor or even view what proof I had. I was told it might be a diff of sales tax or a commission. That would be a Subtotal Cost. Hotels.com also refused to honor the lesser charge.
The hotel knew I was dissatisfied, so I rec'd 2 hot chocolates, a bag of microwave popcorn, and 2 free movie rentals as compensation for $85.
2. The next morning, we were unable to see a video. When I returned the 1st movie that there'd been maintenance on the facility's TV system, but by the afternoon, they expected it was completed. No notice, even the day before, to expect a disruption of service. Grandson was disappointed as well.
3. In the morning, I stepped out the front door and there was a duffle bag of linens right at my door. It was in a dangerous spot to potentially trip over and it was from a different unit. I didn't even bother the front desk at this point. I was trying to make the best of an ongoing unpleasant situation & wanted grandson to enjoy his time away from home.
4. I spotted an active spiderweb behind the bedroom door and chose not to say anything to alarm grandson. When I did report it, I learned my unit (& bldg) had not been used much recently due to bldg maintenance. The room appeared clean upon arrival, but I didn't notice the web until bedtime. I sprayed it with hairspray so we could sleep