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Reviews of Best Western Eau Claire South

2.5 out of 5
Best Western Eau Claire South
3614 Gateway Drive, Eau Claire, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 360 out of 585 reviews" "
Rating 8 - Good. 167 out of 585 reviews" "
Rating 6 - Okay. 39 out of 585 reviews" "
Rating 4 - Poor. 13 out of 585 reviews" "
Rating 2 - Terrible. 6 out of 585 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean; comfortable furnishings; no odors.
Stayed 1 night in May 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an easy check in and helped by a friendly staff. The lobby was well kept and modern. Pet friendly and enjoyed meeting some of the dogs. The room was clean and fresh. The hotel is located near many retail, gas, and food establishments. It’s also easy to get onto the freeway. I would stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

James M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Cory

Disliked: Amenities
I stayed here for the Eau Claire Marathon. It was all quite average. The staff were friendly enough. The room was clean enough. (A bit small) Nothing was leaking, no stains, the shower/hot water worked correctly. The drain in the shower worked properly. The fridge in the room was small. There was no microwave in the room, that did bother me. I found a microwave on the 2nd floor where the ice machine was located. I thought there was a pool/hot tub, there was not. That was at the OTHER Best Western in town. Breakfast doesn't start until 6:30 but I needed to leave before that, so I missed out on breakfast. They did allow me to use their toaster to make a store-bought bagel. Most of the guests were runners with a big race the next morning so it was really quiet. Oh, there is a city-bus stop right where the parking lot is located. That worried me some about vandalism of my vehicle. Yeah, overall, average. Could have been worse, could have been better.
Stayed 1 night in Apr 2024

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 3 nights in Apr 2024

8/10 Good

James

Stayed 1 night in Apr 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast we very good. The rooms were clean and the staff were friendly and helpful.
Stayed 1 night in Apr 2024

8/10 Good

Ella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the person at the desk was very helpful and kind
Stayed 1 night in Apr 2024

6/10 Okay

Mario

It was convenient. Close to dining. No one at the desk at checkout.
Stayed 1 night in Apr 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed being on first floor with dog!
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice…enjoyed the workout room too!
Stayed 1 night in Apr 2024

10/10 Excellent

?

Liked: Amenities
Good
Stayed 1 night in Apr 2024

8/10 Good

Ashton

Travelled with partner
Liked: Property conditions & facilities
Stay was amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well taken care of and the staff there is very good to their guests. Very clean! There is very nice size common area at the hotel. great space for their complimentary breakfast and great for a game space.
Stayed 3 nights in Apr 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, reasonable rate and easy to access
Stayed 1 night in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
overall very good hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a quick stopover!
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, fresh and clean rooms, and great location!
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Mar 2024

2/10 Terrible

DEBRA, OSAKIS

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Guy

Stayed 6 nights in Mar 2024

10/10 Excellent

Jay

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very efficient and friendly.
Stayed 1 night in Mar 2024

6/10 Okay

Sarah, Plymouth

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The person who checked us in had severe body odor. He also did know how to do his. ob and didn’t charge our credit cards correctly. We've stated at this hotel before, but the staff is in need of training. Room was fine. Shower needs fresh grout.
Stayed 1 night in Mar 2024
Response from Best Western Guest Relations on 18 Mar 2024
Hi Sarah, thank you for your loyalty to our hotel. We may have new associate at front desk, we appreciate your patience while our staff gets trained. Regarding credit card issues, servers of credit card processing system were down during the time of your check-in, resulting in majority of hospitality industry to experience same issues and we apologize for the inconvenience that may have caused. We will forward your comments to our maintenance staff for further improvements. We hope to see you again. Have a great day!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable, fast and friendly staff. Breakfast was average.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl, Arlington Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya, Sioux Falls

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Best Western Guest Relations on 13 Mar 2024
Thank you for choosing our hotel for your stay and an awesome rating. We look forward to seeing you again, have a great day!

10/10 Excellent

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and convenient to restaurants and shopping
Stayed 2 nights in Mar 2024

10/10 Excellent

Starr

Stayed 1 night in Mar 2024

8/10 Good

Richard

Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was fast and easy. Employee was friendly and helpful. Building was nicely updated. Room was clean. Breakfast area was well stocked and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Asmund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!
Stayed 1 night in Feb 2024

10/10 Excellent

Katelyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Comfortable beds. Super clean. Continental breakfast. Close to Target and other stores.
Stayed 3 nights in Dec 2023

10/10 Excellent

Chris

Stayed 1 night in Feb 2024

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff. Breakfast in the morning was good and abundant. Romm was clean with newer mattresses.
Stayed 1 night in Feb 2024

8/10 Good

Jackie, Chester

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Convenient location. I would recommend dedicated breakfast service as the front desk man was trying to juggle both on a busy Sunday morning.
Stayed 1 night in Feb 2024

8/10 Good

Richard

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Ralph

Stayed 1 night in Feb 2024

10/10 Excellent

Jalane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and friendly staff. They’re pet friendly and have a really nice bar area.
Stayed 1 night in Jan 2024