"I checked in during their normal published office hours, but there was nobody onsite. It was a public holiday in Sydney, so perhaps that was why. I had to ring the emergency number to get the key code, but they answered quickly and i was inside within 5 minutes. Property was great, nice and clean, spacious and comfortable. It can be a little noisy if you are at the front of the property becuase there is a restaurant/cafe downstairs, but is generally fine if the window is closed. Overall very happy with this place as its in an interesting neighbourhood with lots of nice restaurants in the area."