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Reviews of Hyatt House East Moline Quad Cities

3 out of 5
Hyatt House East Moline Quad Cities
111 Bend Blvd, East Moline, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 579 out of 801 reviews" "
Rating 8 - Good. 144 out of 801 reviews" "
Rating 6 - Okay. 41 out of 801 reviews" "
Rating 4 - Poor. 18 out of 801 reviews" "
Rating 2 - Terrible. 19 out of 801 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
There was no blow dryer available in the room. The coffee served on breakfast was not warm.
Stayed 1 night in May 2024

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean hotel, loved the room as well! Wish the pool area was a bit bigger though. Everything else was great, staff was friendly and the cleanliness was great as well!
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room.
Stayed 1 night in May 2024
Response from Front Desk Supervisor on 11 May 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Shae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about it! Beautiful inside and out and the beds were extremely comfy!
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 11 May 2024
I greatly appreciate your kind words. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with customer service, everyone was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 11 May 2024
I greatly appreciate your kind words and they will be celebrated with the entire team. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, staff friendly
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 11 May 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Under the Spotlight

Stayed 2 nights in Apr 2024

8/10 Good

John

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Greatly enjoyed the location and amenities offered including the free hot breakfast and other dining options . Staff was also very informative and receptive. Only negative was the cleanliness of the room . The last time I stayed here , there were nothing but mainly dirty dishes with food residue still on them placed back inside the cabinets . This time , one of the pillow cases on the bed was filthy! It just makes me wonder what else was missed ! I think housekeeping can do a much better job and pay better attention to detail .
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 11 May 2024
I greatly appreciate your kind words and they will be celebrated with the entire team. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Carmen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 11 May 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

8/10 Good

Ramon, Chicago

Travelled with family
Liked: Staff & service, amenities
A few things: the shower handle ring had a screw was loose, the hallway had a strange smell (9th) floor, like fishy, guests were laying down on lobby couches during breakfast with tennis shoes, pretty slobby environment for a Hyatt. There was not enough parking and I had to park in back with employees. The pillowcases were a bit natty - the hotel management and staff need to address these items because the hotel is only 5-6 years old, has a great location overlooking Mississippi River but it is already showing signs of wear. This is the 3rd time of stayed at this Hyatt.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on 9 Apr 2024
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

brianna

Stayed 4 nights in Apr 2024
Response from Front Desk Supervisor on 11 May 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 9 Apr 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Christina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. Rooms were clean. Beds comfortable. Only disappointed situation is we stayed there because they advertise shuttle service to a local venue. The night we stayed they did not have a shuttle so we had to transport ourselves. I will stay again. The staff is very friendly and it is a really nice hotel.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 9 Apr 2024
I greatly appreciate your kind words and they will be celebrated with the entire team. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

8/10 Good

John P

Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to the XPO center. Was there in March so it was SPRING on the Mississippi River. over all Beautiful and Peaceful
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 9 Apr 2024
I greatly appreciate your kind words. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

8/10 Good

Krena

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 11 May 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place seems new. Very pretty, plenty of parking. Nice restaurants in motel. Another restaurant close by. Beautiful view of the Mississippi River
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Would be better if they had additional parking without have to walk across the street. Otherwise perfect
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind review. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Marco Arturo

Stayed 3 nights in Dec 2023
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location for a concert that was close by. Also to visit a relative. Helpful staff, and super clean. Seems to be a newer property in an area that appears to be getting repurposed. Either way, close to the river where you can walk or ride your bike. Getting anywhere in the Quad Cities is pretty easy too. Loved it overall!
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind words and they will be celebrated with the entire team. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Karna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Stars
The river view was spectacular!
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

2/10 Terrible

Rochelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filth
The checkin was quick but when I got to the room I noticed something strange on the throw pillows on the pullout couch looked as if could have been ejaculation or maybe smears of some kind. Either way was NOT happy with that. Also when it was time for bed and pulled the couch bed out the sheets were NOT clean, had a crumbled up dirty piece of paper on the mattress along with K9 hair. Overall was Disappointed in my stay.
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 24 Feb 2024
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our pool heater was broken. No fun swimming in a cold pool in February
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 24 Feb 2024
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Angeline

Business traveller
Liked: Amenities, property conditions & facilities
Loved the property, clean and safe however it is 20 minutes away from our office.
Stayed 4 nights in Feb 2024
Response from Front Desk Supervisor on 16 Feb 2024
I greatly appreciate your review. We look forward to being of service to you in the near future.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Upper view bar and lower lounge that had a great menu and food.
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 16 Feb 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 16 Feb 2024
I greatly appreciate your review. We look forward to being of service to you in the near future.

8/10 Good

Daniel

Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

6/10 Okay

kathleen

Liked: Staff & service, property conditions & facilities
Nice hotel.....but
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 7 Feb 2024
I apologize that your experience was anything less than satisfying. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

8/10 Good

Karley

Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 20 Mar 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 1 Feb 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 1 Feb 2024
I greatly appreciate your review. We look forward to being of service to you in the near future.

10/10 Excellent

CHARLES EDWARD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was enjoyable and convenient
Stayed 5 nights in Jan 2024
Response from Front Desk Supervisor on 26 Jan 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here a few times and we will be returning
Stayed 1 night in Jan 2024
Response from Susan on 26 Jan 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 26 Jan 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

8/10 Good

paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 20 Jan 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful. Worth every penny
Stayed 1 night in Dec 2023
Response from Susan on 20 Jan 2024
I greatly appreciate your kind words and they will be celebrated with the entire team. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

ESSIVI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Dec 2023
Response from Susan on 20 Jan 2024
I greatly appreciate your kind words and they will be celebrated with the entire team. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations
We had a great stay, and it is a very comfortable place to enjoy visiting family in the Quad cities!
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 10 Jan 2024
I greatly appreciate your kind review. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk Supervisor on 16 Feb 2024
I greatly appreciate your review. We look forward to being of service to you in the near future.

6/10 Okay

Esivi

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 3 Jan 2024
I apologize that your experience was anything less than satisfying. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an excellent place ... great price... only issues is tv was disconnected but an easy fix
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 3 Jan 2024
I greatly appreciate your kind review. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 3 Jan 2024
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 30 Dec 2023
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Susan on 27 Dec 2023
I greatly appreciate your kind review. We look forward to being of service to you in the near future.

6/10 Okay

Russell

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Horrible water pressure in shower
Nice newer hotel but terrible water pressure.
Stayed 4 nights in Dec 2023
Response from Susan on 27 Dec 2023
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

4/10 Poor

Rachael

Travelled with family
Disliked: Amenities, property conditions & facilities
Maybe we just had bad luck with our first room, but we had multiple issues. Neither phone worked so we made two trips downstairs when things kept popping up. It looked dirty, the floor in the bathroom looked like it had not been cleaned. The shower gel was empty and when the very nice woman from the desk came to change it, she replaced the shampoo accidentally. The pull out couch was uncomfortable and my husband said he would take it because he’s used to camping in a tent but his feet hung off of it. There wasn’t any extra blankets for it. No hair dryer in the room. The toilet was not flushing well and getting a plunged was the second trip that night. We asked to switch rooms and they said nothing was available. It was Christmas Eve but we did not see nearly enough people to see full and there were no conferences or anything. The next day, I rinsed something in the kitchenette sink and it immediately backed up. The disposal did not work. They let us switch rooms after that but said we could only go in the exact same type of room. My husband ended up sleeping on the couch rather than turning it into the pullout bed. The breakfast had a lot of options but nothing was very good (dry eggs, dry hard waffles). The second room was much better. It looked cleaner and was better supplied (hair dryer, kitchen towels, etc). The fire alarm went off that night which wasn’t the hotels fault but still not fun at 1030. It was hard to hear and my in laws didn’t even notice it in their room.
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 27 Dec 2023
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.