We wanted to follow up after our last conversation, where you asked us to refund your booking and reach out to your property to see if refunding your cancellation fee was possible.
We've contacted Ginger Dwarka to see if they could make an exception and grant a refund.
Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to waive the cancellation fee. This means the current rules and restrictions for your booking apply and a refund can't be granted.
We're really sorry about this; we always try to contact suppliers and advocate for our travelers in these situations. Properties often have strict policies around refunds, and there's nothing more we can do in this case.
Again, we're sorry that a refund wasn't possible. If you have any other questions, please feel free to reach out to us.
Regards,