Meeting facility

Reviews of Novotel Düsseldorf City West

4 out of 5
Novotel Düsseldorf City West
Niederkasseler Lohweg 179, Düsseldorf, NW

Reviews

8.4

Very good

Rating 10 - Excellent. 318 out of 806 reviews" "
Rating 8 - Good. 371 out of 806 reviews" "
Rating 6 - Okay. 80 out of 806 reviews" "
Rating 4 - Poor. 26 out of 806 reviews" "
Rating 2 - Terrible. 11 out of 806 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lyudmyla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service of this hotel Novotel.
Stayed 5 nights in Feb 2024

10/10 Excellent

Tova, Koror

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at the front desk, easy to get to. Alittle outdated but very clean.
Stayed 5 nights in Jan 2024

10/10 Excellent

Yuliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Hoory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel super clean
Stayed 1 night in Nov 2023

4/10 Poor

D

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Anthony

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AR on 5 Sept 2023
Lieber Anthony, danke für die Zeit, die Sie sich genommen haben uns hier zu bewerten. Leider ist Ihr Aufenthalt in unserem Haus nicht zu Ihrer vollen Zufriedenheit verlaufen. Wir bedauern es sehr, dass wir Ihre Erwartungen nicht erfüllen konnten. Wir hoffen, dass wir Sie dennoch bald wieder als Gast in unserem Haus begrüßen dürfen.Mit herzlichen GrüßenAnnick Richardstellv. Direktorin

10/10 Excellent

Hristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Highly recommended for short family stays. Quality breakfast and helpful staff.
Stayed 1 night in Aug 2023
Response from AR on 5 Sept 2023
Dear Hristina,thank you very much for your review and your compliment for our staff.We are very happy that you enjoyed your stay in our hotel and it would be a pleasure to welcome you soon again.Best regards,Annick RichardExecutive Manager

8/10 Good

Farzana

Stayed 2 nights in Aug 2023
Response from AR on 5 Sept 2023
Lieber Gast, herzlichen Dank für Ihren Aufenthalt. Wir freuen uns sehr, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten. Kommen Sie bald wieder – wir würden uns freuen! Mit herzlichen Grüßen, Annick Richard / Stellv. Hoteldirektorin

10/10 Excellent

Yasuhiro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for family
It is nice accommodation for my family. I visited here with 2 adult, 1 kids, 1 infant. You can take U-bahn for 3 to 5 min on foot from hotel. From the station, you can go to city center easily. Not only location, breakfast was so good. A lot of food and drink in there, especially the waffle maker is enjoyed my children. Park lot under hotel is comfortable. I needed 20EUR per night.
Stayed 2 nights in May 2023
Response from AR on 16 Jun 2023
dear Yasuhiro,thank you very much for the good review and for sharing your experience in our hotel.We are very happy that your family enjoyed your stay.We hope your next visit will be as pleasant as the previous one.Best RegardsAnnick RichardExecutive Manager

6/10 Okay

Adnan

Stayed 1 night in Apr 2023
Response from AR on 3 May 2023
Lieber Adnan,wir danken Ihnen für Ihr Feedback und der damit verbundenen Rückmeldung zu Ihrem Aufenthalt in unserem Haus. Wir hoffen Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit herzlichen GrüßenAnnick RichardStellv. Hoteldirektorin

4/10 Poor

Daniel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Below average
Not up to a modern standard you except from a Novotel
Stayed 2 nights in Apr 2023
Response from AR on 3 May 2023
Dear Daniel,Thank you for your review und for your stay at Novotel Düsseldorf.We are very sorry that we could not met your expectations. With best regards, Annick Richard Executive Manager

10/10 Excellent

MASAKAZU

Stayed 1 night in Mar 2023
Response from AR on 3 May 2023
Dear Masakazu,Thank you very much for your review and for your stay at Novotel Düsseldorf.We hope to welcome you soon again in our Hotel. Best RegardsAnnick RichardExecutive Manager

8/10 Good

Kenji

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A bit old hotel. no USB socket exists in the room.
Stayed 1 night in Mar 2023
Response from AR on 3 May 2023
Dear Kenji,Thank you for your review und for your stay at Novotel Düsseldorf. We are very sorry that we could not met all your expectations. We hope to welcome you soon againWith best regards, Annick Richard Executive Manager

10/10 Excellent

Takaaki

Liked: Staff & service, amenities, property conditions & facilities

6/10 Okay

Shinsuke

Travelled with family
Stayed 2 nights in Dec 2022

8/10 Good

Martine

Stayed 2 nights in Sep 2022
Response from AR on 30 Sept 2022
Liebe Martine,wir danken Ihnen für Ihr Feedback und der damit verbundenen Rückmeldung zu Ihrem Aufenthalt in unserem Haus. Wir hoffen Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit herzlichen GrüßenAnnick Richardstellv. Direktorin

6/10 Okay

Abdulkareem

Travelled with family
Cheap not always good
I tend to hate Novotel but it pops up every where and their rate oftentimes is comparatively cheaper than others .. yet it’s almost always below expectations ,, their furniture sets is just like made for kids.
Stayed 1 night in Jul 2022

10/10 Excellent

Nana Yaa O

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff is professional and very helpful. The hotel is located near 3 train stations which makes it very easy to get around. Loved it.
Stayed 5 nights in Jun 2022

10/10 Excellent

Mohamed Fahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and friendly staff and excellent breakfast
Stayed 1 night in May 2022

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay value hotel!!
We stayed at the hotel for 2 nights. In general it was a good stay and hotel is well connected to centre with tram just outside hotel. We used the parking of the hotel which is paid but you get 10euros off the first time you use it. We had not booked breakfast when reserving the booking as it was not possible to book just one day. It was a pity when we asked to have breakfast for just one day, we were quoted a price over the one offered when booking. Seriously over-priced. Also the gym closes at 22h. How difficult it is to leave the gym open for 24hours. Gym accessories were limited. There is also a sauna. There is a play area for children in the lobby which we thought was nice.
Stayed 2 nights in May 2022

8/10 Good

Wesley, Ann Arbor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location to the major locations with a train station nearby.
Stayed 1 night in Apr 2022
Response from AR on 22 Apr 2022
Dear Wesley, thank you very much for your review. It is always a pleasure to receive a positive feedback. We hope to welcome you soon again in our Hotel. With best regards, Annick Richard / Executive Manager

8/10 Good

Mostafa

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

8/10 Good

Oguzhan

Business traveller
Liked: Cleanliness, room comfort
Recommand it for a business trip
It was quite OK for a business trip Which has also good location .
Stayed 2 nights in Nov 2021

8/10 Good

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, quiet, comfortable, clean.
Fairly typical corporate/business hotel. Covid cleanliness standard quite good, hand gel everywhere. Little surprised to see they were still running a buffet for breakfast. Comfortable room, extremely quiet, good variety for breakfast, friendly staff. Ridiculously overpriced during exhibition periods!
Stayed 4 nights in Nov 2021

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Friendly and efficient staff in every department, clean and well equipped bedroom, and a hearty breakfast.
Stayed 1 night in Sep 2021

8/10 Good

Gabriel

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021

8/10 Good

Xiaomin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable for family with children.
Stayed 1 night in Aug 2020

10/10 Excellent

Lesly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - food value for money
Good value for money , we stayed only one night and it was as expected. Theres a kid corner with some videogames that made my 6 uwar old kid excited Breakfast was delicious
Stayed 1 night in Jul 2020

8/10 Good

Nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great breakfast, dated rooms
The room really detracted from the general positive experience provided by communal areas and friendly staff. WiFi decent, great selection at breakfast and hotel close to tram connections to altstadt and main train station.
Stayed 1 night in Nov 2019
Response from AR on 25 Nov 2019
Dear Novotel guest, thank you for your positiv comments regarding your stay in Novotel Düsseldorf and the friendly staff. We are beginning with the renovation of the room next month. We hope to welcome you soon again. Best regards, Annick Richard Executive Manager

8/10 Good

Sabri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from AR on 27 Nov 2019
Liebe Sabri, vielen Dank für die Positiv Bewertung und der damit verbundenen Rückmeldung zu Ihrem Aufenthalt in unserem Haus. Wir freuen uns, Sie bald wieder begrüßen zu dürfen. Mit herzlichen Grüßen Annick Richard Stellv. Hoteldirektorin

8/10 Good

Inder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Mohamad Akram

Disliked: Staff & service, property conditions & facilities
The worst ever experience i have had
We stay for about 1 hour in the midnight to check in. The reciption was completely completely unprofessional and did t bother himself to find our reservation. He gave us double room in steed of family room. I will rise a complain to hotels and ask for money return. I will also rise a complain to Accor group
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close location to the office, well appointed for the metro.
Stayed 2 nights in Apr 2019

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from ar on 26 Apr 2019
Lieber Gast, vielen Dank für die Positiv Bewertung und der damit verbundenen Rückmeldung zu Ihrem Aufenthalt in unserem Haus. Wir freuen uns, Sie bald wieder begrüßen zu dürfen. Mit herzlichen Grüßen Annick Richard Stellv. Hoteldirektorin

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suuppeeerrrr. Thank u.
Stayed 1 night in Mar 2019
Response from ar on 1 Apr 2019
Dear Dmitry, thank you very much for your positive review and your nice comment. We hope to see you soon again in our Hotel. With best regards, Annick Richard / Executive Manager

10/10 Excellent

URSULA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019
Response from ar on 31 Mar 2019
Liebe Ursula, vielen Dank für die Positiv Bewertung und der damit verbundenen Rückmeldung zu Ihrem Aufenthalt in unserem Haus. Wir freuen uns, Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit herzlichen Grüßen Annick Richard Stellv. Hoteldirektorin

10/10 Excellent

Counselor Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s really nice hotel .... I like the kids place
It’s really nice hotel .... I like the kids place for my child the hotel isn’t in the center but you can go by metro
Stayed 3 nights in Mar 2019
Response from ar on 11 Mar 2019
Dear Novotel guest, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staffs.
Stayed 1 night in Mar 2019
Response from ar on 11 Mar 2019
Dear Novotel guest, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet
Great short stay, just 1 night on business attending the Messe daily. Great location and good facilities.
Stayed 1 night in Jan 2019

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from ar on 29 Nov 2018
Dear guest, many thanks for your stay and for taking the time to review our hotel. We would be happy to welcome you again as our guest any time soon. With best regards, Annick Richard / Executive Manager

8/10 Good

Christa, Maine

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel but quite far from Düsseldorf airport, i. e. across bridge over Rhine, $28-30 taxi fare, no shuttle.
Stayed 1 night in Oct 2018
Response from AR on 12 Nov 2018
Dear christa, thank you very much for your positive review. We hope to see you soon again in our Hotel. With best regards, Annick Richard / Executive Manager

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A clean hotel with good size rooms.
Stayed 4 nights in Oct 2018
Response from AR on 12 Nov 2018
Dear Cheryl, thank you very much for your positive review. Thank you very much for your comment regarding the rooms. We hope to see you soon again in our Hotel. With best regards, Annick Richard / Executive Manager

8/10 Good

Kanwarpal

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018
Response from AR on 14 Nov 2018
Lieber Kanwarpal, herzlichen Dank für Ihren Aufenthalt. Wir freuen uns besonders, dass Sie sich die Zeit genommen haben, unser Haus auf Expedia zu bewerten. Kommen Sie bald wieder – wir würden uns freuen! Mit herzlichen Grüßen, Annick Richard / Stellv. Hoteldirektorin

6/10 Okay

karwan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2018
Response from AR on 22 Aug 2018
Dear Karwan, thank you very much for your stay. We regret that you were not totally satisfied with our services. Our highest aim is it to enable our guests a pleasant stay. With best regards, Annick Richard / Executive Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great location, good links to public transport, great breakfast selection
Stayed 4 nights in Jul 2018
Response from AR on 10 Aug 2018
Dear Matthew, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness
Good location
Good location for us, simple tram journey into the city, hotel could do with upgrading as flooring dirty and bathroom a little old, wouldn't want to put any one off tho as staff friendly and beds comfortable
Stayed 4 nights in Jun 2018
Response from AR on 22 Aug 2018
Dear Novotel Guest, Thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services. Sincerely, Annick Richard Executive Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2018