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Reviews of SUN1 Durban

2 out of 5
SUN1 Durban
65 Masabalala Yengwa/NMR Avenue, Durban, KwaZulu-Natal

Reviews

7.2

Good

Rating 10 - Excellent. 29 out of 102 reviews" "
Rating 8 - Good. 33 out of 102 reviews" "
Rating 6 - Okay. 19 out of 102 reviews" "
Rating 4 - Poor. 6 out of 102 reviews" "
Rating 2 - Terrible. 15 out of 102 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Boitumelo

Stayed 2 nights in Jan 2024
Response from Zonke Mabuya on 15 Jan 2024
Dear Boitumelo MotlhaleThank you for taking the time to complete our Guest Survey and informing us of your recent experience at our Hotel. May I, on behalf of Sun1, apologize for having created an unfavorable impression. We aim to always improve our service and address the concerns of our guests and hope that you will afford us the opportunity to positively influence your impression of us in the future.Yours In Hospitality

6/10 Okay

Ramatlaopane

Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2023
Response from Zonke Mabuya on 15 Jan 2024
Dear Ramatlaopane Crossby GaleemelweThank you for taking the time to complete our Guest Survey and for informing us of your recent positive experience at our Hotel. We appreciate you taking the time to do so as guest feedback forms a vital role in our operations. We look forward to welcoming you back in the future. Yours in Hospitality,

2/10 Terrible

Shawn

Stayed 1 night in Dec 2023
Response from Zonke Mabuya on 15 Jan 2024
Dear Shawn Kruger,Thank you for taking the time to complete our Guest Survey and informing us of your recent experience at our Hotel. May I, on behalf of Sun1, apologize for having created an unfavorable impression. We aim to always improve our service and address the concerns of our guests and hope that you will afford us the opportunity to positively influence your impression of us in the future.Yours in Hospitality

10/10 Excellent

Makopano

Stayed 1 night in May 2023

10/10 Excellent

Thembi

Stayed 1 night in May 2023

10/10 Excellent

Tshidi

Stayed 2 nights in Apr 2023

6/10 Okay

Natalie

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Mar 2023
Response from Zonke Mabuya on 4 Apr 2023
Dear Natalie MashegoThank you for taking the time to provide us with feedback regarding your stay at SUN1 Durban Hotel. We appreciate you taking the time to do so as guest feedback forms a vital role in our operations. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay in future. Yours in Hospitality, Management

2/10 Terrible

Nneheng Grace

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking was done in July 2022 but on arrival Sun1 provided me with disabled room smelling pee untidy. Was wondering what's the used of booking early instead of receiving 1st preference I had very terrible services. I was indeed disappointed will never booked at SUN1 ever.
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Apr 2022

8/10 Good

Daniel

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Mar 2022
Response from SUN1 Durban Hotel Team on 7 Apr 2022
Thank you for your Positive and kind feedback, We are happy to hear that you enjoyed your stay with us at SUN1 Durban and we are hoping to see you soon.

6/10 Okay

Lydia

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2022
Response from SUN1 Durban Hotel Team on 6 Apr 2022
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Zingisile

Stayed 1 night in Mar 2022
Response from SUN1 Durban Hotel Team on 6 Apr 2022
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Nontobeko

Stayed 1 night in Mar 2022

10/10 Excellent

Vuyokazi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful time, staff was friendly
Stayed 1 night in Feb 2022
Response from SUN1 Durban Hotel Team on 7 Apr 2022
Thank you for your Positive and kind feedback, We are happy to hear that you enjoyed your stay with us at SUN1 Durban and we are hoping to see you soon.

10/10 Excellent

Refuoe

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021
Response from Zonke Mabuya on 16 Nov 2021
Dear Baleni Refuoe; Thank you for taking the time to notify us of your experience during your recent stay at SUN1 Durban. We pride ourselves in the standard of product and service we have on offer to our valued guests. We highly appreciate your feedback and comments. Warm Regards, Hotel Manager

10/10 Excellent

Sibonelo

Stayed 1 night in Oct 2021
Response from Zonke Mabuya on 4 Nov 2021
Dear Sibonelo Buthelezi; Thank you for taking the time to notify us of your experience during your recent stay at SUN1 Durban. We pride ourselves in the standard of product and service we have on offer to our valued guests. We highly appreciate your feedback and comments. Warm Regards, Hotel Manager

8/10 Good

Palesa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from SUN1 Durban Hotel Team on 8 Oct 2021
Thank you for your Positive and kind feedback, We are happy to hear that you enjoyed your stay with us at SUN1 Durban and we are hoping to see you soon.

10/10 Excellent

Nokuthula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Amazing
Stayed 2 nights in Sep 2021
Response from SUN1 Durban Hotel Team on 5 Oct 2021
Thank you for staying with us. We appreciate your feedback and hope you will come bank soon!

6/10 Okay

Sbusiso

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
My stay was not good at all ather guests where coming to the hotel sround 2am making horrible noise even singing. There is no control at all in the parkings
Stayed 3 nights in Nov 2020

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emergency booking. Prompt assistance
Best place by Hotel.com. no hustles
Stayed 1 night in Mar 2020

6/10 Okay

Paula

Travelled with family
Liked: Room comfort
Housekeeping walks into the room without knocking first. There was a party the whole afternoon into the night on the floor outside which could be heard by reception but nothing was done to make the noise levels less. The room itself was great. Staff was great.
Stayed 1 night in Feb 2020

10/10 Excellent

Mark

Stayed 3 nights in Feb 2020

8/10 Good

Livingstone

Stayed 2 nights in Feb 2020

4/10 Poor

Naomi

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
I was not happy abt the cleanliness of the hotel especially the carpet
Stayed 1 night in Nov 2019

10/10 Excellent

Niresh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Jan 2020

10/10 Excellent

Fatima

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 7 nights in Jan 2020

2/10 Terrible

Nyameka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

Cyril

Travelled with family
Stayed 1 night in Dec 2019

6/10 Okay

Vusi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2020

10/10 Excellent

Vivian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Sandile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Ludumo

Stayed 2 nights in Dec 2019

6/10 Okay

Naledi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Please fix air-conditioners
Aircons were not working in both room, we manage to move but 1 other room the air on was not working as well for both days
Stayed 2 nights in Dec 2019

10/10 Excellent

Sonto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Ntobeko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

nompumelelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Clever

Stayed 3 nights in Dec 2019

2/10 Terrible

Hlalanathi

Disliked: Staff & service
Stayed 1 night in Dec 2019

8/10 Good

Fathima

Stayed 1 night in Dec 2019

2/10 Terrible

Mpho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

2/10 Terrible

gavin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
not going back
location is noisy, room is not clean , no towels provided.
Stayed 1 night in Dec 2019

8/10 Good

Scelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Sandiso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Friendly receptionists
The receptionists are nice and friendly, welcoming with warmth. The room was too small, with shower next to the headboard of the bed. No iron, No hairdryer inside the rooms, glasses are small and plastic, air conditioner was not working, the room was hot. The nice thing about the hotel is that there is minimum sounds and privacy is respected.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
it was good as i was nearer to the bus station as i wss using public transport please fix the airconditioner and add at least DSTV channels
Stayed 3 nights in Dec 2019

2/10 Terrible

Riaz

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Lubabalo

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Not Good
They take too long to answer their phones Also we had cockroaches inside our room.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Convinient stay
Staying there was cconvenient
Stayed 5 nights in Dec 2019

2/10 Terrible

Ashley

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay I have ever had at a hotel.
When booking no mention about the R40 per night parking fee, and then they wanted to charge me a levy, false advertising. The Hotel is right next to the train and bus station, room very noisy, could not sleep. I left early, could not take the noise anymore. Shower sprays onto the floor everything wet. Very poor conditions for a sun hotel.
Stayed 4 nights in Dec 2019